Showing 25 - 48 of 165
1.0
Guest
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total dysfunctional! they provide usps tracking # that does not exist in usps tracking database, and when you call cust svc, all they tell you is '$it's in transit'$--where is it at the tim […]
3.0
Guest
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Haven't bought all that much from Thompson's in the last 10-12-15 years ( or More ! ) but recall the cigars I received to be of adequate value for price given. I've ordered the Victor Sinc […]
1.0
Guest
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The worst experience in my 46 years of living. They sent me cigars for cigar of club of the month which I never agreed too. They said they would send me a packet in the mail and if I wanted […]
2.0
Guest
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Been buying cigars from Thompson for about 10 years, Probably around 1500 cigars total...Romeo, La Aurora, Gran Habano Alec Bradley, Ghurka, you name it... Recently I have purchased some ' […]
1.0
Guest
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I had one of there'$Cigar club shipment'$ sent to me after telling them I did not want be be in there cigar club any more, they sent the shipment to an old address that I do not live at any […]
1.0
Guest
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When I took advantage of their promotional offer from a magazine ad, and after I placed the order online I was told that the order was out of stock. At this point, I figured that my cred […]
2.0
Guest
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I have been ordering from Thompsons for about a year I have had some problems with freshness and been lied to by there sales staff, but they have made it right each time. I'm not saying tha […]
5.0
Guest
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As a longtime cigar smoker, compulsive cigar ager and shopper who utilizes different cigar sites, I’m amazed at the volume of negative comments regarding Thompson since I have had no such e […]
1.0
Guest
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Ordered a 10 Gurkha Brown Bag sample. Only 1 of the 10 are current production and 1 wasn't a Gurkha and they crackle like crackers. No answer when calling their customer service.
1.0
Guest
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!00 % satisfaction guarantee! NOT!! I bought two boxes of Avanti cigars at $47.95 each and on the same day I received a flyer from another tobacco store and the same smokes where $38.99. T […]
5.0
Guest
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Maybe Thompson has cleaned up their act a bit since many of the older comments, but I've encountered no problems at all in the past couple years of ordering from them. Even just the cheap-t […]
2.0
Guest
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I started with Thompson as a newbie back around 2008 or so, maybe even earlier. I haven't smoked cigars for some time now, probably 2013 or so. Well, I ordered *all* of my cigars from Thomp […]
1.0
Guest
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Sent wrong order, customer service could have cared less, spent 30 plus minutes trying to correct their mistake, acted like they were doing me a favor. When placing the order the representa […]
5.0
Guest
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I have been purchasing from them for several months now. I received one phone call requesting that I join the club. I politely explained I have no interest and they have never called again. […]
3.0
Guest
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I have purchased a couple of times without any problems, but I paid using Paypal because of everything else I have read about them. I would never give them my credit card info.
1.0
Guest
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I had purchased with Thompson Cigars back 2 years ago on the promotion letter sent to me. My purchase was about $60. The year after, suddenly my credit card was billed again with another am […]
2.0
Guest
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I was a long time customer until I moved and changed address. I called Thompson to make the changes and place an order. The Service Rep screwed up my address. I also joined the VIP club. Tw […]
1.0
Guest
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Was a loyal Thompson customer since 2008. bought my humidor from them too. they used to be the kind of company that cared about their customers and showed it. since 2013 I've received stale […]
1.0
Guest
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I was new to the cigar world so this was the first company online I tried, which I ordered from 3 times. Sales rep calls me twice in a month trying aggressively to make sales and make me a […]
1.0
Guest
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Years ago, I use to buy from Thompson& Co., and they gave good service then. But no more. Their prices are high, it takes too long for orders to be delivered, and without my consent t […]
1.0
Guest
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The club deal is horrible, they send you mid grade cigar and charge you premium cigar price. Customer service has no knowledge about cigar - suggest me to smoke them once I received when i […]
5.0
Guest
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I've bought from Thompson for several years. I get a call every 6-8 weeks. The calls are polite, and brief. I'm in the 250 club and have redeemed once, working on the second time. I usua […]
3.0
Guest
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I made a semi ignorant first purchase from Thompson cigar a week and a half ago. I had never bought from thompson, nor had I researched them and read this negativity. I wouldn't have purcha […]
1.0
Guest
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Thompson Cigars is by far the worst retail cigar outlet I have ever experienced. Poor customer service and overall bad business philosophy will eventually close them down or severely dent t […]