Thompson Cigar
1.8165
Thompson Cigar has always been devoted to delivering a wide selection of products covering all price ranges and tastes.
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Guest
Quality
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Service
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Price
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5 stars
11%
4 stars
6%
3 stars
6%
2 stars
7%
1 star
70%
Showing 1 - 24 of 165
1.0
Guest
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I’ve had a very bad experience recently with Thompson cigars. I’ve been a long lasting customer for a very long time and recently I placed an order with them and the credit card stayed in p […]
3.0
Guest
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I have enjoyed the Victor Sinclair Honey Cognac Shot cigars for a couple of years now but my last order that I just opened yesterday were damaged with the glass tubes on the left side of th […]
1.0
Guest
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I've been a customer of Thomson Cigar for quite a while. What a disaster their customer service has turned into. I have called 8 times since July 2019 and have been on hold from 8 minutes t […]
1.0
Guest
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Criminals. Shipped my order on June 3 to their own address and then signed for them. Funny, but they billed me. Disputed through my CC and won (gave them tracking number that showed TC's er […]
1.0
Guest
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Terrible service. Sent my order to the wrong address and refused to help correct it. After contacting customer service I got and email only confirming my order was sent to the wrong place. […]
1.0
Guest
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I bought my dad cigars for Christmas online on 12/3/18. It was expected to ship on the 13th. That's fine, I thought. I used Thompson because it had free 3-day shipping; so I was pretty sure […]
1.0
Guest
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Worst place to buy cigars last order was shipped to a previous address they did nothing to correct it. My order before that cigars sampler were all dried out.the worst ever customer service […]
1.0
Guest
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Thompson Cigar could careless about customers, it's all about them and their money. They had my money for over a month stating every couple weeks it was backordered. Final after they lied 3 […]
1.0
Guest
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The most frustrating experience ever,still unresolved the call waiting time it’s something out of this world,then checking the order,then telling me it was delivered which I have not receiv […]
1.0
Guest
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Thompson cigar offers three day. When they do not deliver it to the shipper for 2 to 3 days. Therefore taking 6 to 7 days to receive the package. This is not three day service at a premium […]
2.0
Guest
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I've bought a lot of cigars from this company until now. They sent an email advertisement for cigars with free shipping on a certain date, I ordered these cigars and it didn't give me the s […]
1.0
Guest
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Recently called customer service for assistance with an online order. On the phone for 20 minutes and they were no help whatsoever. Just high pressure sales and no problem resolution. Sad
1.0
Guest
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i ordered 149.00 worth of cigars. after Thompson placed a pending hold on my checking account, I discovered 3/4 of the cigars I ordered were backed 3 to 4 weeks and Thompson failed to infor […]
1.0
Guest
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After ordering a 5 pack everything seemed fine. I received my cigars, they were packed as expected and had no obious defects. A typical mail order experience. Then a few days later I re […]
1.0
Guest
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I ordered cigars sent to old address .I swore I put new one in. Carl who I dealt with didn't care a rats ass. '$Sorry you put wrong address in '$. With that said , never again with Thompson […]
1.0
Guest
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Cigars arrived with wrappers peeling and crumbling. When ordering 5 packs and specials be prepared to receive old stale cigars.
5.0
Guest
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I have not had any problems with shipping, ordering, credit card mistakes or service. I typically purchase Monte Cristo, Macanudo, Romeo, LeFore Dominicono double legaro, and have tried ot […]
4.0
Guest
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Have been a customer since 1980s. Always pleased with cigar quality and service. Wish they would resume their e-invoice practice, I miss it much. Overall a great cigar retailer!!!
1.0
Guest
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They sent me a 20 dollar off coupon and everything was fine even at paypal when I hit place order the, 20 dollar off was replaced by 10% off coupon and my order was 12 dollars more, Custome […]
1.0
Guest
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I purchased cigars in November and since that purchase I was enrolled in ALL of their cigar clubs without my authorization. On a monthly basis I have had purchases charged to my credit car […]
2.0
Guest
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I believe the product is quality; however, they continue to ship me cigars even when I call and ask them not to ship any. They credit my account each time, but I always have to call to have […]
1.0
Guest
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I made my first order a few months ago (Liga Privada Flying Pigs) - they were back ordered and kept getting pushed back - totally understandable with FDA and a product that isn't mass pro […]
1.0
Guest
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i ordered a cigar from them 8 days ago and i haven't recieved it yet and 4 days ago i ordered the similar cigar from other online store similar price just to compare the two companies rega […]
