Serious Cigars
SeriousCigars.com was a web based cigar retailer until the opening of our Brick and Mortar store in December of 2003.
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Author
Guest
Quality
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Service
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Price
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5 stars
24%
4 stars
20%
3 stars
0%
2 stars
8%
1 star
48%
Showing 1 - 24 of 25
1.0
Guest
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Unless you want to make yourself angry, order somewhere else. They can now screw up even the simplest deliveries. Ordered two months ago with 2 day delivery as was time critical for a pick […]
1.0
Guest
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Serious Cigars, the company that Ron built, was once one hell of a cigar shop. Legit email offerings, awesome customer service (Thank You Courtney!), and impeccable packaging practices gave […]
1.0
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This is the third order that has not shipped on time. When I contacted customer service and explained this is the third time an order has not shipped on time all I was told was they receive […]
1.0
Guest
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I placed orders 2 different times for a box of Hirochi Robaina (HR) cigars. Both times, Serious Cigars confirmed the order and said it was preparing to ship. After trying to track the orde […]
1.0
Guest
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I would love to say I had a good experience, but similarly to other users, they’ve offered very poor customer service. I ordered what was advertised as 20 cigars but received only 10. First […]
1.0
Guest
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Well, ordered $200 of cigars from Serious Cigars during a recent sale. Received an email that the order was being processed and would receive an email when shipped. After a week and no em […]
1.0
Guest
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I bought a few times from Serious Cigars and they came quick and we're great cigars, then I made an order and got 10 cigars instead of the 20 I ordered and they we're a special they had goi […]
5.0
Guest
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Another Pleasing purchase from Serious Cigars. I am fond of Cusano M1 smooth/mild cigars; they always arrive well packaged, and very fresh from the '$hand made roller, individually wrapped […]
1.0
Guest
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The company will spam you. They won't honor your requests to have you address removed. The unsubscribe link in their emails points to a page that does not contain an unsubscribe function. […]
2.0
Guest
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Have been ordering from them about $200 a month for 4 months. Sometimes every thing is fine. Other times they leave things out with no message and you have to contact them. The previous r […]
1.0
Guest
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Serious cigars has definite inventory issues. If they run out of an ordered item, they charge your credit card, and put your order on indefinite hold, forcing the customer to contact them t […]
1.0
Guest
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I have loved the people and service from this company since the day I started purchasing from them several years ago but to my disappointment, the sale of their company has destroyed their […]
4.0
Guest
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My first time to go to the Texas cigar fest . It was a great time ,great experience will definitely go again. Thanks to Serious Cigar.
1.0
Guest
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I have purchased some sticks that no-one had on site. My bad for ordering shady sticks but it was to try other options, but then the sticks that came were waaaaay old. Not like aged but the […]
5.0
Guest
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I have been dealing with Serious Cigars for years now. Its always been a pleasant experience and the care they take in packing the cigars is great. I have never had a experience with these […]
5.0
Guest
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Ordered on july 5 and recieved the 11. Everything arrived in great condition.Now thats pretty good for up here in northen Quebec,Canada and the order got trough customs no problem. I recomm […]
2.0
Guest
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After using them for several orders I was informed that an order could not be filled because of lack of inventory. Normally this would be shrugged off but their main page proudly states '$S […]
4.0
Guest
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Nevermind the fact that these guys seem to get their hands on all the obscure brands and models. When you receive them, they will be well packaged and humidified, and they will be in good s […]
1.0
Guest
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I BOUGHT CIGARS FROM SERIOUS AND ME AND MY TWO PARTNERS HAD TROUBLE GETTING THE CIGARS ONE OF US LOST THE CIGARS IN SHIPMENT BY FEDEX AND THE OTHER TWO OF US FEDEX SAID THEY LEFT THE […]
5.0
Guest
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Ordered for first time from Serious Cigars because a brand I wanted I had a difficult time finding elsewhere. They arrived lickety-split with a pack humidifier and well packaged. Excellent […]
5.0
Guest
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I deceided to use a new online retailer and started using Serious Cigars in January. I ordered a couple of times from this retailer in January and February. Nothing but excellent service […]
5.0
Guest
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I've purchased from Ron at SC since '06. Spent thousands of bucks and will continue. Had one bad experience with another big online retailer when I first began smoking... that's when I fou […]
4.0
Guest
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I've placed several orders with these Texans. Their prices are hard to beat and the service is outstanding. No Cubans, though.