J.R. Cigars
J.R. Cigars has three retail stores in North Carolina and sells an impressive variety of cigars in every price range.
Publish Date
Author
Guest
Quality
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Service
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Price
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5 stars
27%
4 stars
4%
3 stars
8%
2 stars
5%
1 star
56%
Showing 1 - 24 of 84
1.0
Guest
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They have the worst customer service of any retailer I have ever dealt with..
1.0
Guest
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Never again. Tried them for the first time a couple of weeks ago. Ordered two Padron 1964 Anniversary sampler boxes (4 different cigars each). Prompt reply to confirm order to my email and […]
1.0
Guest
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Terrible service and response, never shipped an order had to dispute with Paypal to get a refund. Stale cigars, overpriced, JR brand is the worst.
1.0
Guest
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Have ordered here many times, recently ordered and received promo lighter and it leaked every time you filled it, could hear butane coming out wouldn’t light. Wrote them, they came back tol […]
1.0
Guest
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Send a box of maduros. Order confimed that I had not ordered maduros, but they would not exchange them.
1.0
Guest
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If you could find a greasy desperate used car salesman to sell you cigars this place is it. Place my order online and checked out as a guest. I never received a confirmation email so I inqu […]
1.0
Guest
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Poorly conceived and misleading website and poor customer service afterwards. I went to JR Cigars to buy a present for my father-in-law. and despite filling out their form for a separate […]
2.0
Guest
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JR use to be my first choice where to buy on line. They always had great deals. They were definitely the best deal out there. No more. I check all around looking for deals before I purchase […]
1.0
Guest
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MEGA NEGATIVE after waiting impatiently for 2 weeks did I learn after asking for my initial order that they werent able to bill my international credit card. LAME!
1.0
Guest
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Lame ashtray....JR ashtray sucks..I thought you guys had professional employee interactions with customers. Has anyone ever used this ashtray at JR...please stop it...
1.0
Guest
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Bought from jr for years until they began bombarding my phone numerous times a week. I called several times to stop it to no avail. I finally closed my account altogether. Still get the str […]
1.0
Guest
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BEWARE! Do not use this company. I bought two packages of cigars listed '$in stock'$ and paid inmediately including shipping. They emailed me saying one pack wasn't in stock and their sy […]
1.0
Guest
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Starting July 16, 2017 I visited the web site and tried to order cigars. I kept having trouble placing an online order for $90.00 ( including the $29.00 free shipping '$membership'$) and ke […]
1.0
Guest
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Wish I had read above. Tried to cancel order and reorder. 6 emails no reply. Took my money and didn't refund.
2.0
Guest
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Lately the quality is been going down and down, every time they offer special they turn out to be stale ,no draw ,basically a total garbage , i'm done shopping with them .
1.0
Guest
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I have been a solid customer with JR since last year, great deals on great cigars! That being said, I just placed an order a week or so ago for around $120 and they sent it to my old addres […]
1.0
Guest
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1st order was not filled. Called to see why and was told I did not put down age (which I did). I told them I was upset it was not shipped yet and told them to cancel the order. Two days […]
3.0
Guest
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In all fairness they have a nice new facility that is a nice destination to stop and smoke a cigar. Nice leather chairs Great outdoor area with draft beers. Now the bad news. The cigars are […]
1.0
Guest
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I'll stick with my local b&m guy. Stopped by the Mooresville store on the way back to KY. Didn't care for th yuppie environment and 2 out of 3 cigars I got were dry. Prob won't stop by […]
1.0
Guest
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Having basically the same issue and just got the wrong answer from their “customer service supervisorËœ? John. I will be elevating this to the CEO Monday! I spend $2,500 a year with JR and […]
1.0
Guest
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The Worst Customer Service I've Encountered in Years! My experience is similar to that of others posted here. The worst so-called customer service I've encountered in many years. I purc […]
1.0
Guest
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WARNING!!! Be extremely careful when bidding on cigars at JR Cigars Auctions. I won a 5 pack of Gurhka Beauty and took one out of the package the day I received them and the wrapper fell of […]
1.0
Guest
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When ordering a box, expect shipping and handling fees. But don't always expect the box to be received.. They may just ship it and send it back. They never dropped the package off, or e […]