Cigars International
Cigar International boasts an impressive range of non-Cuban cigars - all the most famous brands seem to be there.
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Quality
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5 stars
30%
4 stars
15%
3 stars
4%
2 stars
8%
1 star
43%
Showing 1 - 24 of 105
1.0
Guest
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Purchased '$bundles'$ of a cigar that is a bit higher quality than my usual. Was disappointed to discover that there were no individual security seals on the cigars as there have always be […]
1.0
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My last experience with Cigars International (CI) was extremely disappointing, and very expensive. I was in Alaska vacationing, waiting for a cruise and needed to do an emergency order for […]
1.0
Guest
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I ordered cigars as a gift for my father-in-law’s birthday. A few days later I received a email asking for ID verification. I confirmed my age with ID, and I was told my order was placed […]
1.0
Guest
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2nd time in 6 mo’s ordered 8-pk special. 1st dried n cracked wrapper on a Romeo rubusto. Most recent cracked n dry wrapper on Vegas Gold robusto. Never again! Return policy too many hoops c […]
1.0
Guest
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On May 19th 2017, I placed an order for a Torano 92+ sampler. In their ad they stated that this order would also include an Ashcroft Humidor and Rockwell torch lighter at no charge.They shi […]
4.0
Guest
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I've been ordering from CI for the past 3 years and have had a few experiences that needed to be addressed with customer service. The first regarded an incorrect shipment that was rectifie […]
1.0
Guest
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I've been a customer since 2012. Back in February 2017 I contacted customer service on line about a sale they had going on. They never responded. They lost a sale. Then, I was stupid enough […]
1.0
Guest
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They have lost a customer of over 15 years. Their customer service is non existent. They have gone from being a top notch company, to being the pits. Will never order from them again.
1.0
Guest
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i ordered cigars on 4-28-17..with 5 day delivery.after two weeks of no delivery.finially got ahold of them..said i did not order any.went to bank to stop payment on check..was told that cig […]
1.0
Guest
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CI sends me there catalog so I finally decided to give them a try. I order a lot of cigars online from others so I'm not new to this. Everything I wanted to order was on back order. I coul […]
2.0
Guest
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Two previous orders were OK. 5-6 days to my door. Content was correct and in good order. Third order was a nightmare. I shared Al's experiences (March 1,2017). It took 5 weeks to finally re […]
4.0
Guest
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great with daily deals great customer service cigars come on time had a couple of problems but they fixed it and good quality cigars. and they changed system and wait times are long and the […]
1.0
Guest
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I have been a customer of cigars international for many years and for the most part been very satisfied until this last purchase. I ordered 3 -20 cigar bundles f overruns and when they arri […]
1.0
Guest
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Wow what a terrible experience I just had. I have bought cigars from them in the past. They have very deceptive advertising. I thought I purchased a Sons of Anarchy box with 5 cigars alo […]
3.0
Guest
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I have purchased pipe tobacco from them for years. They are the only people who actually get close to the original 1q tobacco. However customer service borders on incompetent and the wareho […]
1.0
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I ordered a mix of cigars to be sent to an APO address in Afghanistan where I’m doing service. I could hardly believe the mail I got from CI when I’d already paid with my credit card. It s […]
1.0
Guest
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I am currently fighting with CI over a lost order. Ups lost it and CI was going to resend my order then at some point the lost package is suddenly '$found'$. Its been ten(10) days with no h […]
1.0
Guest
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Bought some Fuente Opus Maduro from them about a year ago. Paid way too much. Just had Carlito Fuente himself confirm my worst fears - they are fake. He says they never released a double […]
3.0
Guest
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Quickly scanned these comments and have noticed many of the negative comments are more recent, so maybe CI is experiencing some pains presently, I hope not...I have been ordering from them […]
1.0
Guest
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I have been buying cigars from them for years. They just ripped me off on a $20.00 gift card. Customer service was bad and did not care they lost a long time customer. Watch your back with these folks
2.0
Guest
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Wife bought a nice ($345) box of cigars for my birthday. The box arrived damaged and had been previously opened (seal broken). After some pressure they agreed to replace upon return of th […]
2.0
Guest
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Been using CI for about 9 years now. They are not what they once were. They recently shipped 3 incorrect orders(totally their mistake) to me and refused to make it up to me. Yes, they have […]
1.0
Guest
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Bought and paid for a $300+ box of cigars and they never shipped the product. Customer service was non existent and '$in your face'$. I had to file a claim with PayPal to obtain a refund.
1.0
Guest
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Cheap and there's a reason for that. I placed an order on Sunday, on Monday morning I received a notification about an issue with age verification. Really? It wasn't my first purchase. So I […]