Bonita Smoke Shop
2.212
3300 Bonita Beach Road Southwest, Bonita Springs, FL, 34134
Featuring premium handrolled cigars, smoking accessories, and humidors.
Publish Date
Author
Guest
Quality
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Service
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5 stars
25%
4 stars
0%
3 stars
0%
2 stars
17%
1 star
58%
Showing 1 - 12 of 12
5.0
Guest
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I use Bonita Smoke shop as much as I can going back to the days of Jackie and Stanley. Now, a new owner. Still everyone I speak with is nice. The orders are taken by friendly and helpful p […]
5.0
Guest
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We've been to your store 3 times in the passed few years, my wife and I. We live in Cincinnati Ohio. I buy my Cigars over the phone. I call their number and get Alba or Denise. They […]
2.0
Guest
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Have always had great service in the store or when ordering over the phone. This time I received my box of Curly Head Maduros and half the box was bad. I tried to cut the cigar and it li […]
1.0
Guest
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Placed order via web page. Was called back by Laura who stated that even though my order met the criteria for free delivery, there was a disclaimer for two day delivery. Wanted to charge me […]
1.0
Guest
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Terrible customer service. Ordered three times online with this company and each time order was never processed until I followed up a week later. Always used excuse that 'internet was down' […]
1.0
Guest
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the WORST customer service I have EVER encountered in ANY business or industry in my life....there are plenty of other options both locally (Bonita and Naples and Ft Myers) and obline....do […]
1.0
Guest
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I'm still waiting for my refund it's now 5 weeks. They keep telling me one story after another. Don't trust them !!!!
1.0
Guest
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This place has never delivered ! I'm not sure if the owner even knows anything about cigars. The last straw was 2 NITE I walked into the new store totally expecting to b blown away ! Nobo […]
1.0
Guest
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I have been buying cigars from Bonita for the last 8 years. I bought all my humidors there and got started in the hobby cutting my teeth on their cigar store. I have spent thousands of doll […]
1.0
Guest
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They definately don't have their act together. They take orders without knowing if they have stock, they always use the excuse that their internet is down when an order isn't shipped, and […]
2.0
Guest
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Good selection and prices, but they have not been able to fill my orders the last 5 times. This time, they sent the wrong cigars. They are nice people, but they just don't deliver.