http://www.thompsoncigar.com
Sells : Non-Cuban Cigars
Based in : FL, USA
Online Since : 1997
Rating : -43 (
: 20, 
: 63)
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Description (taken from the website) : Thompson Cigar has always been devoted to delivering a wide selection of products covering all price ranges and tastes. The various Thompson private label cigars reflect our keen desire to provide to you the finest cigars at a fraction of what a comparable national brand would cost.
Experience:
Our account was suspended. We requested it be placed under suspension because we did not want to continue the monthly club at the time.
During that call we were advised that we would be notified before it became active again and before we would be charged.
This was incorrect. We were charged for a shipment and not notified ahead of time. The shipment was sent to an address we no longer reside at.
We requested they reship the cigars to our new address or refund us, they refused either option. I escalated to a manager who stated they would return my call later that day. When the call was returned they advised that it was our fault that we did not notify them that we moved 4 months ago, and that we will not get the cigars, nor would they refund us for merchandise we did not receive. I advised this answer would result in me contacting my bank to start the dispute process.
Our bank attempted to contact them today, to which Thompson Cigars immediately hung up on our banking representative as soon as he mentioned he was with Bank Of America. We called back again, this time I answered the representative. We spoke with an extremely rude representative that once again, advised it was our fault for not notifying a company we have no contact with in at least 6 or 7 months that we had moved. We do have a forwarding address on file with the USPS, however, as of today, nothing has been forwarded to us. It is not fair that we are being charged for a shipment we have not received, and that the company, Thompsons Cigars, refuses to refund. It is unethical and a scam.
Experience:
Horrible place to order from – after one order, my phone and email have been constantly assailed by “offers” from Thompson Cigar – I have spoken with customer representatives numerous times and asked to not be called by them, that I would call them if I wanted to order anything – yet they continue to call. Today, I called them once again to note that I was considering it harassment to continue to be called by them and to once again ask to not receive calls from them. The customer rep was extremely rude and said “so you want to be placed on our do not call list? fine!” and hung up. My email has been constantly filled with spam since ordering from them. I recommend staying far away from this company.
Experience:
Made an order for my hubby at Christmas. Then Thomson called and asked my husband if he wanted to join thier club with his cigars. Christmas spoiled and the answer was NO, but they charged our card any.
Experience:
It took them a small while to ship my products, but once they arrived they were in mint condition considering they are shipping from across the nation. I am happy ordering from them.
Experience:
Thompson regularly buggers up orders and does not follow instructions. First dealing with them was a November order for xmas presents that arrived in January. Twice items arrived damaged with no refund. Canceled “regular orders” were billed for anyways. thier guarantee of 100% satisfaction is only a representation that THEY are 100% satisfied with having gotten my money. I just cancelled everything with them 10 minutes ago after finding my card was charged a different amount than I had ordered Friday, I expect they did not actually cancel everything as asked and I will get billed yet again for something…
