http://www.thompsoncigar.com
Sells : Non-Cuban Cigars
Based in : FL, USA
Online Since : 1997
Rating : -5 (
: 4, 
: 9)
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Description (taken from the website) : Thompson Cigar has always been devoted to delivering a wide selection of products covering all price ranges and tastes. The various Thompson private label cigars reflect our keen desire to provide to you the finest cigars at a fraction of what a comparable national brand would cost.
19 Comments
Experience:
Very pushy sales staff. They call unsolicited and try to sell you. Their many house brands are uniformly very poor dogs IMO.
Experience:
They had a good deal a couple years back, so I pulled the trigger. Next thing I know, they’re demanding proof of age. They wanted me to fax a copy of my drivers license — I told them I don’t have time for this and cancelled the order. I got on one of the boards and asked if this was common procedure — the response was unanimous: No, and stay away from Thompsons, for a variety of reasons.
Experience:
Terrible seller. Cigars are always underhumidified.
Experience:
I ordered 25 cigars , a lighter, and a humidor for 29 bucks shipping was free and no tax. The main complaints are the sales staff which is very pushy I signed up for the cigar club which is supposed to send me new cigars in 7 weeks I think they are 79 bucks, I am canceling the club the second I get my free sampler, don’t smoke enough and don’t want to be forced into something. Prices were very good and their selection including private label was vast. ( Private labels came at around 25 cigars for $9.95) not bad it fills up the humidor with cheaper stuff for guests/parties/pokernights. My only complaint is that the order updates suck they don’t give you Tracking #’s
Experience:
Dont order from these folks. They shipped the wrong merchandise than I ordered and werent very efficient in resolving the issue.
Experience:
This place backordered my product, then offered an exchange charging my checking twice including shipping on the second charge (which was free in the first place). Then wouldn’t refund it, finally did refund the wrong one, and won’t reply to my emails. DON’T BUY FROM THEM!!!
Experience:
I have ordered from Thompsons for years with good results. However, after a year of no orders they called me several times asking me to join the club. I declined each time. But a month or so after the last call I was sent a box of Rocky Patel 1992’s and the credit card I had on file with them was charged $184.50!
I called them and apparently I had been signed up for the club without my knowledge. I sent the cigars back but then Thompsons sent me a letter from their collections department saying I owed them for the shipping costs to me and for my return shipping. I called again and this should be taken care of for good now.
Experience:
So far so good. I’ve gotten some grand smokes at very favorable prices. I’ve only had contact via regular emails and catalogs, no pushy phone calls. I havent looked elsewhere: I’m getting good tobacco cheap that I enjoy. No complaints here. Yet.
Experience:
When I first got started into cigars, I started at Thompson’s. I didn’t know any better, so I didn’t realize until later how under-humidified the cigars I received were. Further, my wife order one of their largest humidors for me for Christmas that year, from Thompson’s. It arrived broken, it took weeks of back and forth emails and phone calls for them to finally ship me a replacement – at my cost until they could verify that the original I shipped back was indeed broken – and more. I haven’t ordered from them since, do not plan to, and … I still have them sending me their catalogs (costs them $$$$$ !!!!)
Experience:
never a problem for me ive always ordered through the live chat seeing as i use a Canadian billing address with a US shipping address. Order processing was fast and always shipped out same day.
Experience:
they try to the high pressure sales thing, they billed me for cigars i never received, kept sending me cigars when i told them not too since i am not working. they tried to charge me for cigars i returned, after i told them numerous times not to ship me anymore cigars until i was working again. they continue to send me there catalog which goes str8 into the garbage. NEVER AGAIN with thompson’s
Experience:
This is the worst company for ordering anything on-line that I have ever experienced. If you want anything from Thompson Cigars expect delays upon delays without them notifying you the reason. Very unprofessional and poorly run company.
Experience:
Yikes! I just got my first order from thompson’s, and I was really worried from all the reviews here… Really though–my experience was pretty good. I got the cigars 4-5 days after ordering them, the wrappers were in good shape, and upon inspection-the “underhumidifiction” everyone keeps talking about doesn’t seem too bad. Pretty much what I’d expect from cigars that have been out of a humidor for the past 4 days. I’m going to let them rest in my humidor for a few days, then try em out, but I think they’ll be fine.
I did get one of those “pushy” sales calls the day after I ordered it, but it really wasn’t too bad. Seriously guys, just be up front and say “no, I don’t want to join your sales club.” That was all I needed to do, and haven’t been bothered since.
Overall, perhaps Thompson’s has some questionable sales ethics, but my experience was quite positive. I think that as long as you buy from them as a “informed consumer” you’ll have a good experience as well.
