http://www.thompsoncigar.com
Sells : Non-Cuban Cigars
Based in : FL, USA
Online Since : 1997
Rating : -9 (
: 8, 
: 17)
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Description (taken from the website) : Thompson Cigar has always been devoted to delivering a wide selection of products covering all price ranges and tastes. The various Thompson private label cigars reflect our keen desire to provide to you the finest cigars at a fraction of what a comparable national brand would cost.
35 Comments
Experience:
Very pushy sales staff. They call unsolicited and try to sell you. Their many house brands are uniformly very poor dogs IMO.
Experience:
They had a good deal a couple years back, so I pulled the trigger. Next thing I know, they’re demanding proof of age. They wanted me to fax a copy of my drivers license — I told them I don’t have time for this and cancelled the order. I got on one of the boards and asked if this was common procedure — the response was unanimous: No, and stay away from Thompsons, for a variety of reasons.
Experience:
Terrible seller. Cigars are always underhumidified.
Experience:
I ordered 25 cigars , a lighter, and a humidor for 29 bucks shipping was free and no tax. The main complaints are the sales staff which is very pushy I signed up for the cigar club which is supposed to send me new cigars in 7 weeks I think they are 79 bucks, I am canceling the club the second I get my free sampler, don’t smoke enough and don’t want to be forced into something. Prices were very good and their selection including private label was vast. ( Private labels came at around 25 cigars for $9.95) not bad it fills up the humidor with cheaper stuff for guests/parties/pokernights. My only complaint is that the order updates suck they don’t give you Tracking #’s
Experience:
Dont order from these folks. They shipped the wrong merchandise than I ordered and werent very efficient in resolving the issue.
Experience:
This place backordered my product, then offered an exchange charging my checking twice including shipping on the second charge (which was free in the first place). Then wouldn’t refund it, finally did refund the wrong one, and won’t reply to my emails. DON’T BUY FROM THEM!!!
Experience:
I have ordered from Thompsons for years with good results. However, after a year of no orders they called me several times asking me to join the club. I declined each time. But a month or so after the last call I was sent a box of Rocky Patel 1992′s and the credit card I had on file with them was charged $184.50!
I called them and apparently I had been signed up for the club without my knowledge. I sent the cigars back but then Thompsons sent me a letter from their collections department saying I owed them for the shipping costs to me and for my return shipping. I called again and this should be taken care of for good now.
Experience:
So far so good. I’ve gotten some grand smokes at very favorable prices. I’ve only had contact via regular emails and catalogs, no pushy phone calls. I havent looked elsewhere: I’m getting good tobacco cheap that I enjoy. No complaints here. Yet.
Experience:
When I first got started into cigars, I started at Thompson’s. I didn’t know any better, so I didn’t realize until later how under-humidified the cigars I received were. Further, my wife order one of their largest humidors for me for Christmas that year, from Thompson’s. It arrived broken, it took weeks of back and forth emails and phone calls for them to finally ship me a replacement – at my cost until they could verify that the original I shipped back was indeed broken – and more. I haven’t ordered from them since, do not plan to, and … I still have them sending me their catalogs (costs them $$$$$ !!!!)
Experience:
never a problem for me ive always ordered through the live chat seeing as i use a Canadian billing address with a US shipping address. Order processing was fast and always shipped out same day.
Experience:
they try to the high pressure sales thing, they billed me for cigars i never received, kept sending me cigars when i told them not too since i am not working. they tried to charge me for cigars i returned, after i told them numerous times not to ship me anymore cigars until i was working again. they continue to send me there catalog which goes str8 into the garbage. NEVER AGAIN with thompson’s
Experience:
This is the worst company for ordering anything on-line that I have ever experienced. If you want anything from Thompson Cigars expect delays upon delays without them notifying you the reason. Very unprofessional and poorly run company.
Experience:
Yikes! I just got my first order from thompson’s, and I was really worried from all the reviews here… Really though–my experience was pretty good. I got the cigars 4-5 days after ordering them, the wrappers were in good shape, and upon inspection-the “underhumidifiction” everyone keeps talking about doesn’t seem too bad. Pretty much what I’d expect from cigars that have been out of a humidor for the past 4 days. I’m going to let them rest in my humidor for a few days, then try em out, but I think they’ll be fine.
I did get one of those “pushy” sales calls the day after I ordered it, but it really wasn’t too bad. Seriously guys, just be up front and say “no, I don’t want to join your sales club.” That was all I needed to do, and haven’t been bothered since.
Overall, perhaps Thompson’s has some questionable sales ethics, but my experience was quite positive. I think that as long as you buy from them as a “informed consumer” you’ll have a good experience as well.
Experience:
I ordered a week and a day ago on a friday. On saturday it said order processing, understandable, a weekend.
They called me on monday to say congratulations, your order shipped, now lets talk about our club. I said no thanks
I got another sales call on tuesday, I asked for no more sales calls
on thursday, they called again, I again said no sales calls, they said oh, we just wnated to let you know your order shipped, okay I was told that on monday.
saturday, still no order, if it would have been dropped in a mailbox, i would have had it days ago….but all I seem to get is sales calls
Experience:
Ordered one of their sample packs from a magazine I picked up. It has been a over a week and still no order. Now I get a telephone call 1-2 times a day. I know the phone number so I quite answering the phone….they keep calling even after I told them to stop.
Experience:
About a month ago I ordered a bundle of cigars from Thompson. Within the month almost the entire bundle was growing mold and had spread to other cigars not ordered from their company. Went I wrote to customer service their response was it was our fault for not properly taking care of the humidor. We have had it for a few years and this was the 1st problem we had. After not hearing what we wanted to we responded with exactly how we cared for it, knowing it was done correctly. Their response was then, its too bad that the cigars became mold and again some other reason we made the cigar moldy. The following day I wrote to the live help customer service who was even WORSE! He said we were mistaken and it couldn’t be mold, they were perfectly OK to smoke, yeah sure! I told him we threw them away, and his response was it’s obviously untrue since we threw them away rather than sending them back. I asked for a refund on the 1/2 bundle we had to discard, he said they DO NOT REFUND complaints of mold. And after all the generic responses, he had the nerve to say THANK YOU for you business and feel free to call to place a new order soon. NEVER AGAIN WILL I ORDER FROM THEM, AND HIGHLY SUGGEST YOU DO THE SAME.
Experience:
I’m surprised by how many negative reviews there are. I guess I’ve been lucky and have had no problems whatever. The prices for the $4-6 range offers are very good and I enjoy the range of choices. I do all my orders by phone and have found the service, shipping and quality very good indeed. No, I don’t have any connection with the firm but I just wanted to add a happy customer’s view.
Experience:
I took a chance ordering some cigars from Thompson instead of my normal JR Cigars. They didnt even package them well and they arrived smashed. Its not worth dealing with a return. It’s worth much more to never give them my business again and let people know of my experience.
Experience:
For the most part, my experience with Thompson Cigar was excellent. My orders took about a week and a half to show up, no problem, ships from the other side of the country for me here in California. I first started ordering pipe tobacco from them, wonderfully moist, they stored it well. Then I found out about their Cigar club. 30 dollars to join, and they were going to throw in a free humidor, sweet, how can I pass it up? I was told that my first shipment was going to ship on the end of May. No problem, they’ll notify me beforehand so I can make sure my finances were in order so I didn’t end up messing up my budget. Did not happen. I had a mysterious 70 dollar charge to my checking account. I got charged for the cigars, and the “free” gift. I called the company and asked about how to cancel the club,they kept offering to just delay my next shipment until September. I wanted out, and I finally got it cancelled. I sent the cigars back a month ago, and haven’t got the refund. I’m not going to push it, I really don’t care and I am trying to separate myself from the company. I even removed my credit card from my account just in case the want to send me another “gift”. Both have a better selection and lower prices on the same cigars.
Experience:
I wished I had seen this webpage before I called Thompson Cigar. A couple of months back I was looking for a humidor and ran across Thompson Cigars. They had a pretty good deal on a Humidor plus a few cigars added for $99.00 I called to order this. Boy what a circus. They didn’t have the humidor I wanted and talked me into one that was $149.00 they said it was a much better deal. So I bit the hook and said Ok. Then they talked me into buying a reoccuring cigar order each month. Even after I had said no several times they kept at me. I finally caved and said ok. Then they started on a five cigar per month club that offer five of there better cigars every month such as Acid cigars and Patel and so on. This was like $27.00 a month and the first five were free. I bit on this also even after I said no to this several times. The more I thought about how I had been boonswagled the madder I became. I decided to call them this morning to cancel every thing I had ordered with them. I was put on hold after they found out what I wanted for a very long time at least 20 or 25 minutes. Finally they came back and said they could not close my account according to my comitment I had made. They said the would stop shipments for a couple of months and then would start again. I had to get loud and demand a supervisor before I had any success. Finaly after several long minutes of being a demanding ass which i don’t like to be I got my account cancelled. Please don’t deal with these cigar pirates. There are many customer orintated cigar dealers on the web. A cigar hobby is something to calm and relax one after a hard day. Buying cigars from Thompsons is one of those frustrating ordeals that cause one of those moments that a realaxing calming cigar is needed.
Experience:
Never seen Customer Service as bad as Thompson Cigar customer service. Tried to cancel their cigar club and it toke 5 months for them to quit charging my bank account after I called them 4 or 5 times telling them to take me out of the club. Each time they said it was done but give it a month and then there were charges on hold in my bank account that toke them a week to give my money back. They even hung up on me after I called in the morning to cancel and that night they called asking if I was ready for my new shipment of cigars as part of the club order. They will not let you even speak to a manager at all. No matter who you ask or how many times. They are a very shady company, so watch your bank account for unauthorized charges if you buy from them.
Experience:
I’m quite surprised by all the negative reviews here. I have been ordering from Thompson for about a year now and have NEVER had a problem or a sales call. The shipping has always taken about a week, if not less, to deliver to my building. I must be damn lucky.
Experience:
So far I have ordered three times from Thompson. I am very pleased. I did get two phone calls, but they were not high pressure. I order their house brand and some other Dominican Republic imports very cheaply and treat myself occaisonally to a high end sampler. They have very good prices on Rocky Patels and the Dominican cigars have been excellent. I am very very pleased with the over all value for the money. There have been a few brands that I would not repurchase, but that always happens when dealing with short filler cigars. Some are good, some not. For short filler cigars I especially like the Don Lugos and the El Artista Bambinas.
I would and have recommended this sight to friends.
Experience:
I have just used Thompson twice and found it okay, the cigars were interesting and yes not mind blowing but enjoyable. The humidor in the sample set was impressive to say the least. I had a call from them as soon as I placed the order asking to join the club, I refused they accepted and pointed out I should have had free shipping on the order as its was an offer at that time. I e-mailed them and they refunded the shipping no problem. I just say I must have been one of the lucky ones.
Experience:
STAY AWAY! when you call them you can’t differentiate their customer service or sales department! i called them because i didn’t receive my order after 13 days i ordered, the rep was offering and offering and offering so i can change my order. then i thought i had the wrong dept, when i asked to speak to customer service, to my surprise i was at the right place!!! horrible customer service! its all about taking your money! also when you want to place an order, you reach an operator in seconds, but when there is an issue it takes you a life time!
