URL : http://www.texcigars.com
Sells : Non-Cuban Cigars
Based in : AZ, USA
Online Since : 2006
Rating : 26 (
: 28, 
: 2)
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Description (taken from the website) : TexCigars carries premium cigars, bundles and accessories at nice prices.
36 Comments
Experience:
Very accessible and professional. TexCigars were kind enough to sponsor one of the contests here at CigarInspector.com.
Experience:
I was the winner of that contest. They actually substituted a Carlos Torano Silver Edition Corona Grande that was on backorder with a Padron Serie 1926 #6. My friends, that goes WAY beyond generous.
Experience:
Best customer service of any online retailer.
Experience:
A1 customer service. Very happy with Tex Cigars.
Experience:
I have had nothing but positive results when I order with Tex. I have ordered for myself and friends several times, and they are always delivered in a timely manner. I also was impressed with their selection– they have filled all my requests. Customer Service is A+.
Experience:
I always have a wonderful experience when ordering from texcigars.com. The cigars are always very fresh and promptly delivered. I don’t buy from anywhere else!
Experience:
I’m always buying cigars online. I came across texcigars.com a few months back and their services they offered to me was beyond possible. I don’t need to order anywhere else texcigars.com is a great business with their customers as the first priority.
Experience:
These guys are great. They’ll treat you right every time. Great selection of cigars, too. I have recommended them to several friends who have come away very happy as well.
Experience:
Very professional and clean website. The selections and availability are always top notch. #1 website to order cigars.
Experience:
best customer service of any online seller I have dealt with. HUGE selection, easy to navigate and great prices.
Experience:
Sorry, I didn’t see the experience option when I left the previous review. I think you could tell, but it was definitely positive!
Experience:
Tex Cigars is number one when it comes to customer service! They have a fantastic selection of cigars at competitive prices. I would recommend them to anyone without reservation!
Experience:
TexCigars rocks! Awesome selection, great prices, and quick delivery. My new number one source for the best smokes.
Experience:
Best prices yet! Great service and the delivery was fantastic! Definitely ordering from here again!
Experience:
Made two orders to TexCigars and the service is great. Everything is as it should be.
Experience:
I discovered Texcigars a few months ago while hunting for a fairly rare stick. Not only did they have what I wanted but they have possibly the best selection of smokes and prices of any online tobbaconist, including a nice stash of rare smokes that you won’t find ANYWHERE else. The folks down there are super friendly and very helpful in suggesting new smokes for you to get your grubby little fingers on. A+
Experience:
incredible service from these guys with a phone call and e-mail to check on my order.when a small problem came up on shipping it was dealt with instantly.over all a great experiance and will continue to shop here.5 star rating
Experience:
Great site.
Experience:
Great guys and the customer service is awesome. I received constant e-mails communicating the status of my order and shipment was prompt. I’ll be a customer for life.
JD
Experience:
Ordered 64 padron’s coronas. They were an excellent price, came in good shape and in a timely manner.
Experience:
Excellent selection of hard to get cigars, good packaging, and great prices. Give them a try!
Experience:
I’ve purchased from Tex Cigars a few times now, and I’ve always gotten good service. Good communication if something is on backorder, and no high pressure operators trying to sell me junk cigars I don’t want (unlike another site did, before screwing up my address and never getting another dime from me). Cigars have always arrived in good condition, and I have yet to see a screwed-up order or have to send anything back. Enjoying the 2009 ICPR sampler, too…great idea, and I haven’t seen another deal like it elsewhere.
Experience:
I just ordered two boxes of cigars from Tex’s. I normally use CI or Famour Cigars but by chance tried Tex’s. What a pleasant surprise! They were extremely attentive to my order ensuring that I was completely happy with the shipping and cigar condition. Their prices were lower than the other two sites and I feel like a real person who happens to order using a webpage. I will continue to use Tex’s for my cigar orders. Thanks again!
Experience:
I’ve ordered several times from TexCigars and both experiences have been positive. The customer service was great. I enjoying the sampler option on their website to get a good mixture to smoke up. The only input I would give is to have more open boxes available for the ‘build your sampler’ option as they were out of several of the cigars each time I ordered a SAMPLER. Otherwise, great job.
Experience:
I have consistently found great prices and hard to find stock with Tex Cigars. With safe shipping, competetive pricing and good communication, I would recommend this seller!
Experience:
Recently ordered the 20 cigar sampler, first time order which had a shipping error in which they very quickly corrected and made good on what I had ordered. Will definately use them in the future.
Experience:
I bought a box of Don Pepin El Centurion Emperadores last week. I sent an email that night to ask that my order be shipped via UPS 2-Day. I then called early the next morning to confirm. I talked with someone who set the order up for 2-day shipping. I explained that it was important to me that the cigars NOT be sitting in UPS trucks for a week before getting to me.
Well, they shipped them regular ground anyway. I received the package and realized that not only had Tex shipped them ground against my request, but they package the goods poorly and the cigar box rattled around inside the larger cardboard shipping box. The seal was broken on the box of cigars, as well. Why? Checking for bugs? Don’t break the seal on a box of cigars unless the customer asks for an inspection before shipping.
Only thing Tex did right was send the correct cigars to the correct address. I’ll see how they smoke tomorrow. If they are dried out or otherwise harmed, I’ll be asking for a refund.
Given that most of the other comments here are positive, I will assume this is negative experience is a very rare occurence.
Experience:
mastegw:
Your assumptions may be wrong.
Had simlar experiences. I ordered a couple of times, and twice on separate occasions I received boxes with the seal cut. I agree that the seal should NEVER be broken on a box of cigars. This is the first vendor that I have some across that did this.
I also agree that the shipping box was not packed right and had the box of cigars had the potential rattle. I inspected the cigars and found them to be okay so I did not return them. However, I am reluctant to order from this vendor again.
Experience:
Very surprised at the 2 previous comments. I’ve ordered from Tex Cigars several times and never had a box arrive with the seal broken. My boxes have always arrived quickly, packaged well and with good communication from the Tex Cigars.
I’ve ordered from a few other websites in the past and none of them compared to Tex in price, selection or customer service.
Experience:
Ordered the Camacho Liberty LE 2011′s from Tex Cigars. Price was good (not the absolute lowest but close enough). Had a small one day delay in delivery because they put the wrong address on the shipping label but they corrected it quickly. The cigars came nicely packaged. While I guess they could have reduced the shipping cost (I paid for 2-day and their error made it 3-day) I am still pleased and would definitely use them again.
