Swiss Cigar Bank

Swiss Cigar Bankhttp://www.swisscigarbank.ch
Sells : Cuban Cigars
Based in : Switzerland
Online Since : 2011
Rating : 28 ( : 29, : 1)
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Description (from the website) : After almost a decade in the Cuban Cigar trading business, a team of highly experienced cigar smokers we decided to create the first Cuban cigars shop based on the Swiss private banks standards.

36 Comments on “Swiss Cigar Bank”

  1. Experience:

    Getting what you want nowadays isn’t such an easy thing. Yet, my first order from Swiss Cigar Bank makes me reconsider that. A wide selection of Cubanos, in amazing prices – as a La GLoria fan, the 225 USD I gave for my #1 Medaille D’ Or was an excellent early Christmas present – and without the tiring sometimes “Join as member” procedure. Deserves a definite bookmark from any genuine aficionado!

  2. Experience:

    First order received today.Epicure n2.The best robusto.
    Cigars look great and customer support was excellent.
    Will use them again in the near future.

  3. Experience:

    I am very skeptical about trying new online cigar merchants but my experience with John at Swiss cigar bank was exceptional. The original cigars that I had ordered ended up being out of stock and instead of endless emails/emails not being returned etc. john settled my issue in 24 hours and even gave me a deal on the replacement cigars. The cigars arrived in less than a week and in excellent condition. Thanks for the great customer service John.

  4. Experience:

    the customer support was perfect. I will repeat the procedure soon and I will suggest the site to some friends. Thanks for the cooperation John

  5. Experience: Neutral

    Amazing service. Shipped to me in less than a week. Thanks, and will be ordering again.

  6. Experience:

    Excellent service from this company in Geneva. They despatched my first order, box of Cohiba Siglo IV, on Monday, arrived Wednesday.Cigars were vacuum packed and were in absolutely top condition in every respect. Most definitely authentic and having that rich deep Cohiba smell. Highly recommended. Thanks John.

  7. Experience:

    Ordered a SLB of Boliviar Belicoso Finos a couple weeks ago. The customer service was impeccable. They took a little longer then expected. They got caught up for nine days in NYC. I have had this happen before with other company’s, can’t blame swisscigarbank for the post office being slow. What impressed me though, was how fast they responded to me email inquiry. With in hours John responded. Apologizing for the delay, he said they are in NY and assured me that the cigars are guaranteed. Afterwards he emailed me every time there was any movement. Yesterday the cigars came and where in beautiful condition. They where completely on top of my premature concern. Two weeks for an international order isn’t bad. I think the true sign of customer service is how things are handled when something goes wrong. Competitive prices, free shipping, beautiful product, and wonderful customer service. I will definably order again.

  8. Experience:

    Not wanting to let the secret out but SwissCigarBank is the best company I’ve dealt with. Impeccable packaging, excellent customer service and prompt return times. I deal with Local companies but trust me when I say I will Always order here and I have a new trusted retailer in the area. Order arrived after 7 days long trip and was packaged so safely I was impressed enough to say I have a NEW home here. I know my order will be handled efficiently and promptly with Swiss Cigar Bank and they turned me away from other places in the area that I have a LONG business relationship with. Will be doing more business Very soon with these guys and returning customers know why.

  9. Experience: Neutral

    I placed an order here for an item that was out of stock at the other top Swiss merchants. Turns out this vendor was also out of stock but the website didn’t provide any indication the order would be backlogged. The email response from the vendor was a bit slow (and they claimed to have sent replies that didn’t get through, who knows), but I was eventually able to cancel the order and purchase from elsewhere where the item was in-stock. I would probably be willing to try again with this merchant, but would recommend emailing before ordering for anything rare to verify the item is actually in stock.

  10. Experience: Neutral

    After placing an order for more than 48 hours, my order still has not been processed yet. I have contacted them via email, but have yet to receive a reply.

    If this how they normally operate?

  11. Experience: Neutral

    Replying to MOBC: I have dealt with them twice and found there service good if a bit slow. I don’t think 48 hours is too long, perhaps they are sourcing the cigars for you. I suggest you phone them and speak to John.Tel: +41 225180681

  12. Experience: Neutral

    GFK : Yes, compared to others I have used, they are abit on the slower side in terms of response, and letting me know that my order was out of stock.

    It’s dissapointing in this day and age that stock levels are not properly reflected on online stores.

    I have called them, and they have cancelled my order without fuss. Perhaps I will give them a try at a later date.

  13. Experience:

    maybe the worst online store …
    never respond at the emails .
    very very slow shipping .

  14. Experience:

    I got a box of Belicosos Finos in perfect condition. Service was okay, even though I got my order a day later than my previous one… Thanks!

  15. Kenneth Thompson says:

    Experience:

    My cigars arrived in perfect condition. I was able to track the shipment so I knew when to expect my order. One of the best cigar merchants on the web! I highly recommend this company!

  16. Experience:

    A box of beautiful MonteChristo Edmundo’s showed up at my door in beautiful condition. Now I’m gonna light one up and enjoy!
    Thanks, Peter and Swiss Cigar Bank!
    RK

  17. Experience:

    Despite the fact of an unexpected delay in delivery, the received quality and overall condition of the cigars was very good. Also the customer service was fast and reliable.
    I propose for the future the option that will allow the customer to see in real time the status of his order or to track it.
    NK

  18. Experience:

    Swiss cigar. Bank is great. I received the human 2 in great condition. I will order again and again. Mike

  19. Experience:

    Nestor was a pleasure to deal with. Great communication. Great cigars!

  20. Experience:

    Just received my Cohiba 1966 edition limitada. Very pleased. Authentic Habanos S.A.’s. Great quality. Fast shipping and great customer care! Will definitely repeat :-)

  21. Experience:

    Ordered a couple of boxes through Nestor and they showed up quickly and very well packaged. Authentic no doubt and he provided tracking as well. Great experience so far and I’ll definitely use him again.

  22. James Robert says:

    Experience:

    Couple boxes ordered, shipped fast, and well packaged. Ca’t really ask for much better. The cigars are somewhat young, so I’ll have to wait a bit for a smoke test :-D

  23. Experience:

    Ordered a couple of boxes Cuban cigars. Delivered after about a week, well packed and in superb condition. Highly recommended. Thanks John.

  24. Experience:

    Another satisfied order from Swiss Cigar Bank! This is my second time ordering and surely will not be my last. Highly recommended!

  25. Experience:

    I have been smoking cigars for 26 years and I will tell you this is one of the easiest cigar retailers to order from. I read some of the reviews above complaining about the time it took for delivery and I laugh. Like they can control that. These people are jokes. Relax this company has always come through. If you don’t get a response today they will get to you tomorrow. The cigars are always in good condition and if they don’t have something they always find something they could substitute that I would love. Trust this vendor always.

  26. Experience:

    Received my first order from Swiss Cigar Bank last week and will definitely use them again. Cigars were vacuum sealed and well packed, but most importantly the communication was great and emails were responded to promptly.

  27. Experience:

    Friendly & helpful, cigars were well packed & promptly shipped. Reliable.

  28. Experience:

    I just received two boxes of HDM epicure especiales and they are beautiful. Fast shipping and received them in less than a week. I love the multiple payment options. They are excited about cigars and they communicate that. I love these guys.

  29. Kenneth Thompson says:

    Experience:

    My cigars arrived in perfect condition. I was able to track the shipment so I knew when to expect my order. Customer service is awesome, they take care of you to the fullest. One of the best cigar merchants on the web! I highly recommend this company!

  30. Experience:

    Ordered a couple of boxes from Swiss Cigar Bank. Could not be more pleased with my order. If you know me, and seen the pictures I’ve posted on a couple different forums of the product I received, you would know what I am talking about. this company takes the right approach t sending your package perfectly. No problems. They are my 2nd go to Vendor after you know who. LOL!

  31. misterblue says:

    Experience: Neutral

    Received my first box from SCB. Tried a couple previous orders over the last 16 months but their website was not reflecting their current stock so the orders never were processed. Not a bad thing, just unnecessary from my point of view.

    On the cigars recently received however, NICE sticks! SCB put a plastic shrink wrap around the box (not a vaccuum bag), first time I have seen that from a vendor in that region, but they were LEs with a few years so maybe that is how they stored some boxes in 2010. The product itself though was packaged well for shipping, tracking was there(which is nice for a vendor you do not have a relationship with yet), and at a fair price.

    I recommend trying them out, I am glad I did. I will upgrade my experience to positive if I get the same results after a few more received shipments.

  32. Experience:

    I don’t know how Swiss Cigar Bank folks found the Limited Edition Partagas D 2010 but I got two boxes of them in good condition.

    I’d recommend Swiss Cigar Bank to anyone who is looking for quality online seller for fine cigars

    Thanks Guys!

    Mike SEL

  33. Experience:

    Great prices with a very nice selection. My order was shipped quickly and arrived perfectly. Would definitely order from them again

  34. Experience:

    Great communication and service. Shipped with tracking and well packaged. Thanks!

  35. Experience:

    Nestor is easy to deal with. Scored a box that is becoming more and more difficult to find.
    Good people at this site.

    David

  36. Experience:

    Swiss Cigar bank was really easy to deal with. Cigars came to my door 5 days after shipping. Will do business again with them.

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