http://www.swisscigarbank.ch
Sells : Cuban Cigars
Based in : Switzerland
Online Since : 2011
Rating : 7 (
: 7, 
: 0)
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Description (from the website) : After almost a decade in the Cuban Cigar trading business, a team of highly experienced cigar smokers we decided to create the first Cuban cigars shop based on the Swiss private banks standards.
Experience:
Getting what you want nowadays isn’t such an easy thing. Yet, my first order from Swiss Cigar Bank makes me reconsider that. A wide selection of Cubanos, in amazing prices – as a La GLoria fan, the 225 USD I gave for my #1 Medaille D’ Or was an excellent early Christmas present – and without the tiring sometimes “Join as member” procedure. Deserves a definite bookmark from any genuine aficionado!
Experience:
First order received today.Epicure n2.The best robusto.
Cigars look great and customer support was excellent.
Will use them again in the near future.
Experience:
I am very skeptical about trying new online cigar merchants but my experience with John at Swiss cigar bank was exceptional. The original cigars that I had ordered ended up being out of stock and instead of endless emails/emails not being returned etc. john settled my issue in 24 hours and even gave me a deal on the replacement cigars. The cigars arrived in less than a week and in excellent condition. Thanks for the great customer service John.
Experience:
the customer support was perfect. I will repeat the procedure soon and I will suggest the site to some friends. Thanks for the cooperation John
Experience:
Excellent service from this company in Geneva. They despatched my first order, box of Cohiba Siglo IV, on Monday, arrived Wednesday.Cigars were vacuum packed and were in absolutely top condition in every respect. Most definitely authentic and having that rich deep Cohiba smell. Highly recommended. Thanks John.
Experience:
Ordered a SLB of Boliviar Belicoso Finos a couple weeks ago. The customer service was impeccable. They took a little longer then expected. They got caught up for nine days in NYC. I have had this happen before with other company’s, can’t blame swisscigarbank for the post office being slow. What impressed me though, was how fast they responded to me email inquiry. With in hours John responded. Apologizing for the delay, he said they are in NY and assured me that the cigars are guaranteed. Afterwards he emailed me every time there was any movement. Yesterday the cigars came and where in beautiful condition. They where completely on top of my premature concern. Two weeks for an international order isn’t bad. I think the true sign of customer service is how things are handled when something goes wrong. Competitive prices, free shipping, beautiful product, and wonderful customer service. I will definably order again.
Experience:
Not wanting to let the secret out but SwissCigarBank is the best company I’ve dealt with. Impeccable packaging, excellent customer service and prompt return times. I deal with Local companies but trust me when I say I will Always order here and I have a new trusted retailer in the area. Order arrived after 7 days long trip and was packaged so safely I was impressed enough to say I have a NEW home here. I know my order will be handled efficiently and promptly with Swiss Cigar Bank and they turned me away from other places in the area that I have a LONG business relationship with. Will be doing more business Very soon with these guys and returning customers know why.
