UNTIL FURTHER NOTICE DO NOT BUY FROM DUQUE CIGARS
There have been some negative comments about Duque Cigars in our shops directory lately. I tried to get in touch with Thomas Hunter to see what was going on and finally managed to catch him on Twitter. Here's what he had to say about the issue:
"Upon coming home from a trip to Nicaragua about a month ago I found that we had two catastrophic problems here at Duque. Our host company that we pay for a dedicated server had what they called a bubble outage and our whole site had to be reloaded to a new server that caused the email system to not let us receive any incoming emails.
The second of the two problems came from us. With our growth we have been doing construction and expanding our office and humidified warehouse area; in doing so one of our three satellite phone lines went down without us knowing. This was a big mistake made by our contractor and for that we are very sorry.
The fixess to these problems have been the following.
1. We have moved our site hosting to a dual dedicated server with back ups ran every 12 hours.
2. We have had our three satellite phones made to all flow into one board that will allow any number to ring to the first phone that is available in the office and shop including my office.
I would like to make it very clear to all of our customers we love them and need them badly.
I have made it very clear in the past few weeks to all of our staff that I want them to dig as deep as they can into what happened and make sure we make it right with all of or customers in one way or another.
If any customer may be or has been affected by last month's trouble I would like them to contact me directly by email or by my personal cell phone #:
Cell # 1-321-506-0032
I assure you I will personally fix any problem that comes to my attention.
Duque Cigar Company"