http://www.lacasadelhabano-knokke.be
Sells : Cuban Cigars
Based in : Belgium
Online Since : 2010
Rating : 225 (
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Description : This La Casa del Habano is located in Knokke, Belgium and was founded by Mrs Dominique Gyselinck, being the first LCDH founded by a woman. Features a smoking lounge, a top notch storage facility and an online shop.
Experience:
Casa de Habano Knokke (Belgium) is by far the best Casa I visited over the last few years (and I have been to many)
The service I received there is beyond words. Friendly staff that will take the time to listen to you.
Even ordering boxes that were not in stock was no problem.
Online orders received within a few days and always A1 cigars.
Experience:
As a true cigar aficionado I regularly visit your website to read new reviews and news-updates. That’s how I noticed the lacasadelhabano-knokke.be banner. As Knokke is a town in my country Belgium but I never got acquainted with this shop I decided to give it a try.
I ordered a box of the discontinued Bolivar Gold Medals. Almost instantly I got a friendly email of Frédéric, the shop owner. 2 days later the box of marvelous looking Gold Medals were delivered at my home. If you’re looking for excellent quality, instant communication and fast delivery, don’t look any further, this is the shop where one should buy. Would be rated AAA+++ by Standard & Poor’s :-)
Experience:
i’ve know dominique before she got the lcdh franchise
dominique managed to put her heart and soul and what’s todays lcdh knokke
i love to pop in friday evenings when we have our lounge meetings and absolutely appreciciate the costumized service
dominique allways tries to get me thàt specific box i’m looking for and as far the communication is, it’s an absolute bless to communicate with her husband frédéric
i suspect him being a cyborg and have an implanted blackberry…
Experience:
Always quality service from Frédéric and Dominique. Boxes are packed with love, and even gift-wrapped for passage through customs :-) I found that to be a nice touch…
Frédéric has my wish list with even some discontinued cigars and limitada’s and every once in awhile he’ll turn up with a box or two.
Experience:
Randomly my first thoughts about this retailer:
-very fast and friendly communication
-good quality-price ratio
-fast and consistent delivery of ordered items
-good out of stock policy; consistently fast backordering of items not in stock
All in all an asset regarding purchase of Habano’s and Habano related accessories imo.
Experience:
Frédéric sent me some Benelux regional Cubans for review. They came very fast and well-packed. Wouldn’t hesitate to use LCDH Knokke again for some hard-to-find stuff.
Experience:
Very fast and friendly communication- Frederic is a nice guy..
Authentic, Top quality cigars – better than other swiss vender..
Decent price – Great price with LCDH quality.
Just made another huge order (16 boxes LE and 2 Bolivar book)when the first order arrival..
Nice person , Great ciger and good price..need i say more ?
Experience:
Frederic was extremely helpful. He had exactly what we wanted, was attentive to our every request, and handled our shipment with care & efficiency.
Payment couldn’t have been easier and the packaging was superb!
This is how customer service should be.
Experience:
Placed my first order last week ,at first I was a little un easy but the email response is perfect you can liteally have a conversation I think there a top class la casa .my package came 5 days flat the same day it. Arrived. I placed another order the packaging was great I thought it was christmas ……..great sticks keep up thE good work
Update (Oct 22 2011) Just received my 2nd order which it was a box of behike’s 52′s that was gift wrapped perfectly I’m so satisfied with this la casa .a week flat from order to my humidor the comunication is excellent about to place the 3rd order
Experience:
While I have only placed one order with this Casa I can already tell that this is one of the top Casas if not the top Casa in terms of customer service. Frédéric was extremely helpful in placing my order and he has since been helping me to track down a couple boxes of hard to find cigars that I have been looking for. Frédéric’s communication is extremely prompt and friendly. Further, I received my order very quickly and it was well packaged. I would not hesitate to purchase from this Casa and you can do so with confidence. An unequivocal thumbs up.
Update (Jan 4 2012) This is my second review of LCDH Knokke. I’m writing a second review because this retailer deserves special mention for going well beyond the level of effort that I have seen from any other retailer in my 13+ years of smoking Cuban cigars. Specifically, Frederic assisted me in obtaining some particularly hard to obtain Bolivar regional edition cigars from an Eastern European retailer that does not normally sell cigars internationally. Without Frederic’s assistance I never would have been able to obtain these rare cigars. I can’t think of another retailer who would have gone the extra mile like Frederic did in this case. Working with Frederic does not seem like a retailer-customer relationship. Rather, it’s more akin to a collaboration with a friend who is also a Cuban cigar enthusiast and I am looking forward to many years of collaboration with this truly outstanding retailer.
Experience:
Next to the very broad product range, exquisite interior and feel good of the shop and it’s owners as well as the continuous pro-active approach, I most of all appreciate the tailor made and personal customer service. An order is only a phone call or mail away and is even delivered on my doorstep when requested!
If only other retailers worldwide would follow the example of LCDH Knokke’s excellent customer oriented service the world would be a better and economically healthy place!
Experience:
I frequently visit Belgium and more specific Knokke and I always drop by this specific cigar shop and I have grown particularly fond of it. What I appreciate the most is the always warm welcome I get when I enter the shop and more so the fact that one is not forced to buy but merely to savor and relax.
The cigar selection is overwhelming but the smoking lounge with it’s possibility of refreshments is exquisite.
Keep up the excellent work please!
Experience:
Wow! These guys are the real deal. Fredric was very helpful. Just received my order of Upmanns Royal Robusto and LGC Inmensos and both packages were perfect. Will definitely order from these guys again. Keep up the great work.
Recommended
Experience:
got my box of h.umpmann half corona’s keep up the good cigars ans service
Experience:
AMAZING customer service. They have an A+ operation, even gift wrapped my cigars for a nice touch and increased protection. Frederic and Dominique are the BEST! Highly reccomended!
Update (Dec 6 2011) Once again, TOP NOTCH EVERYTHING. Amazing customer service, and a little “extra care” in packaging. These people are my “go to” source from now on!
Experience:
Easy and friendly contact. Frederic was fast answering all questions and shipping the order. All boxes were very well packed and wrapped. Cigars look gorgeous!
I won’t hesitate to call him again for a future order.
Experience:
Phenomenal customer service ftom the wonderful Frederic who really looked after me….even calling me when I was having a problem with Visa card.
The cigars are 100% genuine too. Definitely going to use these folks again
10/10
Experience:
Propmpt service with great communication delivering exactly the product I requested. Immediately placed another order.
Experience:
Others have said it and I cannot agree more. This is the BEST cigar vendor on the planet. Amazing, phenomenal, and first class is the total operation.
There is really no one quite like Frederic. After placing my initial order, he was contacting me within a few minutes. After I received my shipment, he sent me an e-mail and actually called to see how everything turned out.
These folks care. They have sold me. Every other LCDH should take a lesson in customer service. In fact, when you look up the definition of “customer service” in the dictionary, you’ll find this shop. When it comes to cigars, these folks are the champs.
My only regret is that I didn’t discover or find them sooner. No worries, I’ll be placing many, many orders with them in the future and I won’t hesitate to recommend them to others. Thanks Frederic.
Experience:
Great buying experience with Frédéric included fast service and excellent communication through product delivery. 1st class retailer and I would strongly recommend Casa de Habano Knokke (Belgium)for your purchases of quality cigars.
Experience:
I just got my fist order from Frederic a box of of Cohiba Behike 54. The service was excellent !! He always lets you know where the shipment is and they arrived gift wrapped which was a very nice touch. I hope i can afford to keep ordering them from him for a very long time. Thanks Frederic for the best service. your new friend Franky…
Experience:
Just completed my first transaction with Frederic. Excellent top notch transaction all the way. Amazing communication, responded to emails almost immediately, fast shipment. He even called my office after he thought there might have been a problem with the delivery to make sure it was delivered. Don’t hesitate to pull the trigger.
Experience:
I just completed my first transaction with Frederick and the only way to describe it was seamless. hands on from order to delivery and they came in great condition quickly. It was such a pleasure. Defienetly coming back again.
Experience:
This is the first time I purchase cigars on this online shop.I can not use suitable words to describe my feeling when I open the post-box.
It is brilliant that they packaged, it likes gift and art.And the cigars look so well, although i have not smoken them.I would focus on their products further more.Additionally,the customer service is perfect, Fredric always answer my question as quick as I prefer!
No too much words, just wanna say Thank you!
Experience:
The LCDH Knokke is offering worldclass service. Very friendly and Frederic seems to be always reachable and manages the most diffcult requests :-). I am planning on visiting them in 2012 when I am in Belgium.
Definately a recommendation.
Experience:
Frederic is the best. Superior service and a genuine appreciation for your business. Very impressed- along with his fine Habano’s!
Experience:
Frederic was great to place an order with. He was in constant contact during the whole process. From shipping to arrival he sent several emails to let me know what was up. Great service and communication and great looking and smelling cigars!!
Experience:
The CDHK is building a reputation of awsome service supported by knowhow and friendlyness. Definetly getting towards the top of the world – if not there already. Both off line and on line you’ll always get the best value out of a conversation about cigars.
Experience:
I contacted Frederic at LCDH Knokke because I wanted to purchase some special cigars for a friends birthday. I’m relatively new to cigars and asked for his help in choosing a nice selection. Frederic was prompt, communicative and knowledgeable. After the purchase he remained in contact until the package was delivered AND I acknowledged receiving it. The finishing touch was when I opened the box, I found he had wrapped the cigars. I will definitely be doing business with Frederic again.
Experience:
I have visited a lot of Casa del Habanos all over the world; beit in Dubai or Cuba itself, the Casa del Habano in Knokke is by FAR the best. Not only because Dominique is the best and most notorious cigar connaisseur in the world; not only because Frederic is the most service oriented cigar seller in the world; also because at the Casa in Knokke you feel at home. The decoration, the atmospfere, the friendlyness. Unrivalled in any other cigar shop in the world. And, whatever cigar you wish for they can provide you with. Wether it’s special editions or vintage; also online with prompt service. And I haven’t spoken about the smelling lamps yet!
Experience:
LCDH Knokke is one of the finest establishments around. Frederic is a pleasure to deal with. Friendly and efficent. I have ordered twice in the last two weeks, and both orders arrived within a week. Everything was first class from the packaging to the cigars. One box had a stamp of 2007, 5 years of ageing, ready to go!
I could not recommend LCDH Knokke enough. I for one will be dealing with them for years to come. Thank you.
Experience:
Very friendly owners with a serious amount of knowledge.
Fast in replying emails and shipping, good and thrustworthy place to buy cigars,
A++++
Experience:
This dealer is the best address for very rare and collectible items. Every time:
nice contact
fast answering
fast shipping
perfect packaging
I just can recommend doing business with Frederic!
Experience:
Top notch white glove service, great communication fast shipping, well packed. I have delt with a number of online retailers and they would rank amongst my top 5.
Experience:
Frederic gave fantastic service and utmost concern on the status of the order.
What great service and a reliable Vender.
Experience:
Just an update on LCDH Knokke. I have now placed several orders and can only describe both service and quality as first class and exceptional. Frédéric is as knowledgeable as he is dedicated and reliable. Every detail from ordering, communication, packaging and delivery are all of the highest standard. THE number 1 retailer. Keep up the good work!
Experience:
LCdH Knokke is a world class operation. It is an absolute pleasure dealing with Frederic. Customer service is above and beyond any other retailer I have done business with. All emails are answered quickly and the products are shipped in a very timely manner.
I had a package get lost during shipping. The problem was promptly taken care of and a new package was shipped within two days of confirmation.
You will not find better service anywhere.
Experience:
LCDH Knokke gives the first class customer service. Excellent communication, great packaging, fast delivery, perfect condition cigars. Thank you Frederic, it is a really pleasure to deal with you.
Experience:
LCDH Knokke
got my box of Montecristo No.2 GR keep up the good cigars ans service
thank you Frederic
Experience:
I had the pleasure of dealing with Frederic at the LCDH Knokke and was very impressed by their selection, customer service, and prompt shipping. My order arrived carefully packed in 5 biz days. This is an A+ operation (as you would expect from an LCDH) and I highly recommend them.
Experience:
The experience with LCDH Knokke was outstanding. Prompt attention was given to my inquiry, the order was processed swiftely and the packaging was perfect. I will definitely shop here again and recommend it to all aficionados.
Experience:
If you don’t like taking risks and don’t mind paying more for authentic Habanos, LCDH Knokke is a go to. You don’t have to worry about fake cuban cigars, bar codes cut off, etc. Communication fast, service excellent, packaging excellent. I ordered a box of Ramon Allones Allones Extra EL, there was however a delay in the shipment due to the courier. Frederic reshipped my package and I received it just yesterday in 5 business days.
Experience:
If you are looking for a reliable, quality company that has a customer is always right business model than La Casa Del Habano Knokke is your place!
Frederic is dedicated, trustworthy and willing to go the extra step. The products are 100 authentic – I am looking forward to the summer! Thank you Frederic.
Experience:
I just received two boxes of cigars. They were delivered as promised. The cigars are of excellent quality. It was a pleasure dealing with Frederic. I look forward to doing business again with La Casa.
Experience:
Just placed my first order. From talking to Frédéric I have high hopes that he and I will do business together for a long time. I will update this review when my order arrives.
Experience:
Great people to deal with. they were in close communication with me the entire way, would not hesitate to recommend them to anybody or deal with them again!
Experience:
The cigars were shipped and tracked every step of the way. With a personal touch Frédéric also kept in contact via email to update me on the status. La Casa Del Habano ships anywhere in the world, that I can attest to. I received my high quality Cubans and was overjoyed with the taste and craftsmanship. A+ Rating for La Casa Del Habano. Thanks.
Experience:
I have received 2 orders and the service was the best. Frederic found me a MC #2GR and I am very pleased. Will continue to buy from this vendor and strongly recommend them.
Experience:
I am a regular at the beautiful Casa De Habano of Frédéric in Knokke and I must say that the service and the quality of his cigars are always exceptional. I can only strongly recommend his shop if you are looking for some good cuban cigars. Keep up the good work my friend.
Experience:
I just received my first purchase from Frédéric, a beautiful box of Cohiba 1966 LE. Since these are expensive sticks I wanted to be absoultely sure of the genuineness and quality. Frédéric shipped the same day, monitored the status of the shipment in transit (including sending me an email update), and checked to make sure I received them. As I requested, the box was unopened, the barcodes were sealed and intact. It was well packaged for the trip and the barcode check on Habanos SA came back as exactly what I ordered. Beautiful cigars in perfect condition. No more shady grey market vendors for me. Too many fakes out there to save a few bucks and deal with the customer service nightmares and sometimes questionable cigars. Thanks Frédéric!!
Experience:
My order was delivered today. The packaging was great, the boxes came with all seals and barcodes intact. Fantastic customer service. Frédéric walked me through the whole process. Great and fast communication.
Now for the best part, the cigars. RyJ Short Churchills, MC#2, MC Petit Edmundos, MC Open Regattas. They were perfect: uniform shape, color,and aroma.
La Casa del Habano Knokke is A++. I recommend them highly. It was worth every penny. I am already putting my next order together. Frédéric, you are awesome. Thank you for doing business the right way. Keep it up the great work.
Experience:
Phenomenal service. Door to door in about a week with info the whole way as to status of boxes!!!
Experience:
You pay a little more but you get unquestionably REAL havanas (in excellent condition), and White Glove Service from the time of your order to delivery. Frédéric is the MAN!
Experience:
This is a shop that gives you nothing, but
quality service. The products are of very
high standards. I must mention that Frederic
is professional as well as a gentleman in
every respect.
Experience:
I have just received my second order from Frédéric. The cigars are perfect. Just for fun I verified the stamp codes from my boxes on the Habanos site and of course they were verified as genuine Habanos. Add to all this outstanding service and communication. It is nice to deal on the basis of quality not just price and get what you pay for and then some.
Frédéric is a true gentlemen and a great person to do business with, I highly recommend giving La Casa del Habano Knokke a try.
Experience:
Received my first order today. Frederic provded excellent communication and a great experience. 4 different cigars received in excellent condition. Price is a bit higher but worth it for the great product. Box codes included 2009 and 2010.
Experience:
What can i say,the word “perfect” describes it pretty well.
Communication is superb,Cigarquality is outstanding!
Packaging cant get any better,
Frédérics custom service is excellent,nobody is faster them him when it comes to answering questions via email.
I am really looking forward to visit the La Casa del Habano again.
More than recommended!
I ll do buisness with Frédéric at any time.
Experience:
As everyone has prevoiusly stated this place is the best retailer I’ve ever used. Definatley earned my future business.
Experience:
I will echo what everyone has previously stated. Great product and awesome customer service with a personal touch. Frediric kept in touch with me via email the entire time. Cigars came perfect, seals/labels intact, couldn’t ask for better service or product! I will be coming back time and again.
Experience:
I decided to make an order due to the overwhelmingly positive reviews I read here. I’m sure glad I did! Cigars arrived in just over a week and in perfect condition. Frederic provided top notch customer service. He’s earned a loyal customer.
Experience:
Always a pleasure to do Business with a fellow BOTL and an Establishment that has a Keen awareness of being trusted with High end purchases that often happen in this Hobby of Pleasure.
Frederic has earned the Respect and a GREAT REPUTATION of a Vendor of Utmost Trust !
Experience:
Excellent customer service and follow thru. A very pleasant experience. I would highly recomend Frederic and his services.
Experience:
The whole experience of purchasing cigars was faultless with very polite and rapid responses to emailed questions, followed by prompt shipping of my order. The cigars were beautifully wrapped and securely packaged and arrived in perfect condition. It is clear to see the care and attention that this business provides to their customers and also lavishes on their cigars.
They have a new and loyal customer here.
Experience:
Excellent customer service and a open line of communication. A very pleasant experience. I would highly recommend Frederic and his services.
Experience:
Just completed my first order and I could not be more pleased. Frederic was a pleasure to deal with and his lightning fast response times are truly impressive. The highest quality cigars combined with impeccable service makes this place a no brainer.
Already looking forward to my next order!
Experience:
From start to finish, the service at LCDH Knokke was exquisite. At every point, I received updates regarding when the cigars would come into the shop, ship, and progress through shipping. The packing of the limited edition jar was superb and it arrived perfectly. Cigars look truly wonderful and they are smoking well as I type the review. I will certainly be a long time customer of this merchant as they are also able to acquire some quite rare and limited cigars. One can truly feel that they have a partner in dealing with LCDH Knokke. Thanks again for the wonderful experience.
Experience:
Just received the first order thru LCDH !!!!Amazing cigars picture perfect and are smoking just as well. Frédéric was a great help I cannot stress how amazing it is to find a true gem of a store like LCDH on the internet. I am already planning on making my next purchase. If you are reading these reviews STOP!!!! Just go to the website and place your order Frédéric is waiting!!!!!
Experience:
If your in the market to purchase cigars, if your looking for excellent quality, fast communication and speedy delivery, LCDH Knokke is the place to go. Frederic is friendly, very knowledgeable and extremely helpful on all counts. My rating in dealing with LCDH Knokke is highly recommended, AAA+++
Experience:
Great service. Product in fabulous condition.
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Very pleasant shop to deal with. Frederic was very prompt in answering all my questions and the boxes I ordered were packaged with great care. I would definately purchase from Frederic again and wouldn’t hesitate to refer friends to him.
Experience:
I have ordered a number of different products through Frederic / La Casa del Habano Knokke and I will be ordering more. The level of service I have received has been without equal and everything has been perfect. Frederic does a tremendous job of tracking merchandise as it moves globally, and he keeps you informed every step of the way. With so much fake product being offered globally, it really makes no sense to take a chance with anyone else other than Frederic and La Casa del Habano Knokke.
Thank you and Great job !!
Experience:
Good service and cigars arrived promptly and in great shape. Will buy from again shortly
Experience:
Had a wonderful experience dealing with LCDH Knokke. Frederic has wonderful customer service, which can be spotty with many online vendors. His prices are fair, he shipped quickly and had excellent communication throughout. I would not hesitate to do business with LCDH Knokke again in the future.
Experience:
In an ongoing search of elegance in the cigar world has got to offer and with the confidence to purchase what your heart desires, absaloute quality – don’t even give it a second thought – This is the site you want to partner up with, 5 star – well done. I have been smoking cigars for years, however I have started to build an overall nice private collection and I am glad I was referred to this site by a friend.
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Received my first order a few days ago. I have no complaints and the cigars look good.
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Great quality cigars and wonderful service. The goods were very securely and discreetly packaged for trouble-free shipping. Just opened a box of Cohiba ‘66 EL’s that I am looking forward to enjoying. I would recommend and use this merchant again.
Experience:
LCDH Knokke was the first website that I ordered cigars from and I must say that the process was very easy and the cigars top notch. I had some trouble with my bank transaction but Frédéric offered his help to troubleshoot the matter. I would recommend and would use this mercahnt again.
Experience:
My second purchase from Casa de Habano Knokke (Belgium)and again a great buying experience. Personal service with great communication. Frédéric is the best when it comes to quality Habanos products. Highly recommended!
Experience:
Just received an order from LCDH Knokke. They arrived fast, and the quality of the cigars is outstanding! Frederic was very helpful with his communication, and cigar expertise.
LCDH Knokke is a must for those wanting top quality Habanos.
Experience:
Another outstanding experience…
I have dealt with Frederic since March 2012 – honest, trustworthy, customer friendly and the products are quality! I had an issue with some tubos that didnt draw right – he sent me replacements without any hassle – no one does that!!
Thank you LCDH Knokke – A customer for life.. Dont wait Enjoy the summer!
Experience:
I was using another online cigar shop but was tired of waiting for them to restock my favorite smokes so after reviewing all of the positive feedback on LCDH – Knokke, with not a single negative comment, I thought I’d give them a try. I have been very impressed. Frederic is a real gentleman. His service is par excellence!! It’s no wonder they don’t have any negative reviews. Their cigars are excellent. The real thing. You will not be dissatisfied in any way when buying from LCDH – Knokke. I’ve already placed a second order.
Update (Aug 23 2012) Just received my second order and I am again very pleased. Frederic always provides excellent service. My Partagas Shorts were 1 year old and the San Cristobal El Principe were over two years old. Both are already smoking quite well. Thanks Frederic!
Experience:
Very positive experience. My cigars were on backorder, so Frederic kept me up to date with weekly emails letting me know the status. I’d highly recommend this LCDH. Quality people, quality cigars.
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great service from Frederick and supurb smokes. a pleasure to do business with
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I have just received my third order in two months and frédéric is the man… My last order came in less than a week!!!!! Amazing sticks 100% authentic habanos…it was like christmas is August… This casa is hands down the best in web and the world keep up the good work!!!
Gezondheid !!!!!
Experience:
Just received a box of Cohiba 1966 Ed. Limitada 2011 from Frederik. It took all of four days to arrive and was perfect in every sense. Thanks.
Update (Dec 5 2012) My third order from this excellent establishment was shipped on the Thursday and arrived on the Saturday! The quality of the Cohiba Piramides Extra was absolutely fantastic. Thanks Frederic.
Experience:
Frédéric and the other fine people at LCDH in Knokke were a pleasure to deal with. Not only were their prices great but the delivery went very, very smooth. They kept in constant contact with me throughout the process. It only took 10 days to get me. I highly recommend this casa. Aloha Frédéric
Experience:
Just purchased a box of LGC’s Belux No. 1, there is no reason to use any other internet vendor than Frederic. We have exchanged 8 e-mails over this one order and I have spoken to him on the phone 3 times. His selection is amazing, and customer service is literally second to no one. I will be ordering more in the future and will be encouraging all my fellow BOTL’s to use him as well.
Experience:
This is an easy one to sum up OUTSTANDING from begging to the end. All of my questions via email were replied to quickly. The shipping was vacuumed packed well and tracking information was provided from beginning to the end. On top of it all they were king enough to hold my order while I was out of town. I have made purchases from the supposed top dog on this list of shops and they sale nothing but crap! LCDH, Knokke is now at the top of my list for quality and service and you get what you pay for!
Experience:
Casa de Habano Knokke (Belgium)
Excellent communication and fast shipping. Boxes arrived on time and well packaged. Frederic is an outstanding person to deal with.
Experience:
Boxes arrived promptly and in perfect condition. Customer service can’t be beat. Frédéric always replied promptly either via email or phone to any questions I had and also kept open lines of communication throughout all stages of the order. Can’t say enough good things about LCDH Knokke.
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Frederic @ LCDH Knokke provided very personal and outstanding customer service. My pre-order was accepted and the cigars shipped within the promised time. My Royal Robustos look great and I look forward to future orders.
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Great experience dealing with Frederic. Great communication and updates during shipping, which was as fast as any I’ve had. I will not hesitate to use his service again.
Experience:
Frederic and the team is simply the best vendor period. I got a box of the Monte Grand Edmundo’s Lt Edition and a box of the Monte Open Regattas. Frederic helped me with the selection, kept me informed via email of shipment status all the way. They arrived in perfect condition in unopened boxes with all box codes intact. Frederic is not cheap by any means but you get what you pay for and I will definitely ONLY use LCDH Knokke as my online vendor,
Experience:
Wonderful, personalized service from this vendor.
Though it was only my first order, Fredric made me feel like a long time customer.
I can’t wait to use them again.
Thanks Fredric and LCDH Knokke!
Experience:
Great service, Frédéric answer my question very quickly and delivery was fast and the condition of cigars was excellent. Box packed very good and was unopened with all seal.
Thanks again, and i will definitely return to your shop.
Experience:
Frédéric’s customer service is beyond compare, one of the best transactions I have experienced when ordering cigars. I was lucky enough to meet Frédéric in person and he is just someone I want to give my business to. Keep up the great work!
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Great Communicators. You feel like someone is truly taking care of your order, including feedbacks for small but important details. Can recommend.
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Frederic is the best! Great customer service and fast shipping.
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Just got my box of BHK 52s yesterday and everything was absolutely flawless. Frederic was tremendously helpful and reassuring for the entire process. There is no better place to buy from in terms of quality and service.
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The best experience I’ve had ordering ANYTHING on-line,not just cigars. Communication is excellent, delivery was very fast and the quality of packaging and the product is superb. I got my box of BHK 52s yesterday and I could not be happier. I will be ordering another one very soon.
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This is the most professional cigar shop I have ever dealt with. Hands down top of the line customer service. I could not have asked for more thank you very much!!
Experience:
Frederich is an amazing service-oriented gentleman, who always made me felt like I was his largest and only customer! And since I live in Pakistan, shipping here is always a tricky issue.. Throughout the tense time when the package had left the hands of Belgium Post and landed in Karachi and was untraceable, Frederich did not rest. He started an investigation with BP and kept me posted on updates on a regular basis, all the while ensuring that I had ABSOLUTELY nothing to worry about. I would get replies to my messages any time of day within a few minutes of having sent the email out.
This level of service is something that is very rare these days, and not enough can be said about it.
Hats off to you, my friend. You have certainly made a permanent customer out of me.
Experience:
Most excellent shopping experience!! i’ve bought a lot of cigars over the years, and this is probably one of the best experiences. Arrived in GREAT condition, definitely going back for more!!
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I have being smoking and collecting cigars for the majority of my life, and I can safely say, that you will not find a better retailer than LCDH Knokke. Their passion and dedication are wonderful. Frederic service and manners are second to none. I have purchased quiet a few times from him, and if it’s an expencive and rare item or just a few smokes , the same level of service and attention to detail remains. I will continue to be a loyal customer and highly recommend to all, for years to come. You will not be disappointed. Thank you all in Knokke, and I wish you continued success.
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I have done business with many cigar stores all over the world and have to say that dealing with LCDH Knokke, and in particular Frederic, has been one of the best experiences I’ve had while shopping for premium cigars!
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Excellent LCDH!
They have excellent communication and answered all of my questions within a few minutes. Frédéric was awesome.
A+
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An absolute pleasure to deal with! I wish every business would offer the high level of customer service that LCDH Knokke gives.
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A trustworthy establishment that was recommended to me by a well known Belgian aficianado. They have some great hard-to-find cigars and their shipping is secure and safe.
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Excellent customer service, Frédéric responds to emails almost immediately so communication is superb. Shipping was very fast just 4 days, package was secured and sealed perfectly the smokes arrived in superb condition.
Even though i was not making a huge order Frédéric helped me every step of the way and made me feel like i was buying dozens of boxes :). He was also willing to recommend me some smokes to try.
Best cigar shop i have ever dealt with, period.
A+++
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Outstanding service! Highly recommend it to anybody. My personal thanks to Frederic and his professionalism. Will continue shopping there for the years to come.
Lenny
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I have just received my second order from Frédéric at La Casa Del Habano Knokke. The service is excellent and, once again, the cigars arrived in prefect condition with the verification barcodes intact. Buying Cubans from Knokke is a pleasurable experience.
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This was my first experience ordering from LCDH Knokke and I was very impressed. Their selection is great, I ordered some Fonseca No4 Benelux Reg Ed, the quality was great a very pleasant smoke. Their customer service is excellent as Frederic kept me udated on my order and was a pleasure to deal with.
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Federic is hands down the best merchant on the planet. His attention to your needs is simply remarkable. He makes me feel like I’m the only customer, a rare find these days!
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Just received 2 boxes from Fredric in great condition, he meet all my demands in the best possible way. Without me asking sent the cigars out the day after, day after that I was provided traking number. Will not hesitate to buy from him again!
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Placed my first order with La Casa Del Habano Knokke and very happy with the results. Excellent customer service, very quick responses, a great selection and extra attention paid in the shipping process. Most importantly, the cigars are of the highest quality. You really can’t go wrong with a well established brand that excels at customer service. Highly recommend.
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If your still reading these 110+positive reviews, you probably figured out these guys are quite possibly the best. I have ordered Cubans from approx 6-8 vendors over the years. I kick myself for not have this LCDH sooner.
Frederic is simply amazing. My first order he called me on my cell within 20 minutes of order to make sure it was ok to partially open box to inspect quality. Wanted my ok as it was my first order and he wanted my trust. I was very impressed. Orders ship within 24-48 hrs and arrive vacuum sealed.
He personally emails everyone once order is received to let you know when it will ship and to thank you for your repeat business. That in itself , in todays business culture has me sold for years to come. I only pray Frederic doesn’t go anywhere before I’m done and buried. The best as far as I’m concerned
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Excelent. Mr. Federic is very dedicated to what he does, allways searches solutions when needed, allways checks out if I received my cigars and if they are in good conditiones. Last time he did something that no salesman did to me before, I couldn’t beleive, but I don’t want to write about that, someone could take advantage. The service i quick: he shipped my last order on friday and I received it on tuesday – and I’m from Slovenia!
But, most importand: cigars are allways in good condition and of good quality. Very reliable. Something you don’t find often these days… I recommend strongly!!
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I have recently discovered casa-del-habano Knokke and must say it is about the best service I have come across. Their selection is vast and cigars are delivered in optimal condition. Frederic is also a friendly and very knowledgeable guy that takes excellent care of the customer. I have no doubt that I will become a frequent client and that CDH Knokke will be my place to go when looking to purchase Habanos.
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Great experience with LCDH Knokke. Online sales are a breeze, and Frederic was in frequent contact with me as I waited for the cigars. My purchase was well-packed and arrived safely. Customer service was excellent, and I will definitely be ordering from them again!
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I was looking for the H Upmann Royal robustos for a while and could not find them. Found them here and ordered them. I was updated by the tracking of the shipment by not only the carrier but also Frederic. Great experience!!!
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Hands down the best customer service ever, Frederic was such a pleasure, simply the best!!!
I can say with out reservation to any one that LCDH Knokke is The BEST retailer of the finest Cuban cigars in the world!! CCG
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These guys are hands down the best place to buy Cigars from. Frederic is absolutely great to deal with everything goes smooth, and he keeps you informed during the entire transaction. LdH will get all of my future business.
Thank again Frederic!
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Received my most recent order. I was worried because it took a little longer than usual for the cigars to arrive once they left LCDH. However, Frederic assured me they were prepared for the travel and would arrive in excellent condition. Sure enough, they arrived today and thanks to the sealed packaging, they were perfectly humidified and in pristine condition.
I have used the non-LCDH sites in the past to save a few dollars. Switched to LCDH only after getting burned on one of those sites. Will never go back. Never have to spend time again looking my cigars up and down trying to determine if they are genuine. Worth the piece of mind.
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Just received my first order from them. Took about a week to ship and everything arrived in good order. Cigars look and smell amazing! One box I got was two years old, not 3 months old like some cigars I’ve gotten from other places. Serial numbers and seals are all intact and match up. This place is the best and Frederic makes sure everything goes smooth.
Thanks guys!
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This is was my first order with LCDH-Knokke and I was very impressed with their service. Fredric kept me informed at every stage of the shipping. In addition, I liked that I could track the package, which is usually not available on the other sites. My Partagas C arrived in pristine condition and are resting comfortably after their journey. If you are looking for world-class service, you should look no further than Fredric and LCDH-Knokke. Thanks Fredric for a great experience
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finally, i discover real cuban cigar dealer of online.
good service, good flavor of cigar.
real cuban. authentic….
i hate switzland`s fake cuban. i ordered almost shops of switzland. disapponting….disapponting….disapponting….
but finally, i am satisfying.
perfect seal barcode. perfect cuban flavor.
thank you, fredric!
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Everything went smooth.
If you want a professional vendor and for sure genuine cigars you should give a try at La Casa del Habano Knokke.
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A+++++++++…….Ordered for the first time with Casa de Habano Knokke (Belgium) and i must say that they exceeded my expectations with their service and the quality of the cigars. The variety on offer is absolutely the best. I had ordered them to Pakistan and the packing on the cigars was amazing. Frédéric was very helpful in tracking the cigars and helped me a lot when i was placing the order. I have never seen such professional and amazing service. I will be ordering again and again and again. A very very happy Pakistani customer for life. A++++++++++
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This is my first order and I was impressed with the level of service especially with Frederic and the follow ups!
I will place all my future orders with them.
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This is a wonderful online shopping experience. I am very impressed by the level of service from frederic. Just got the package,the packing and condition was both good. For sure this is gonna be my first choice for future orders.
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I am impressed from the service level of La Casa del Habano Knokke. Frederic was very helpful and provided full information for my package from the very first minute. Package arrived in excellent condition and as per my instructions. LCDH Knokke are real professionals. Definitely will make future orders from them. Thank you Frederic !
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Placed my second order with LCDH-Knokke, will be placing my third order shortly because dealing with Frederic is NOTHING but a pleasure. The prices are not the cheapest on the net, but this is because he is not a grey market vendor and the service alone is worth every extra penny. I highly recommend him to others!!
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Good product and great service from LCDH Knokke. Received emails updating me about the delivery, which arrived within a few days, and was nicely and robustly packaged. So in terms of delivery charge, you get what you pay for – other shops with ‘free’ delivery have taken months to send my cigars.
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Frédéric and his team were hands-down, the best buying experience I have had in a long time. EXCELLENT communication, superb packaging, flawless cigars, and swift delivery. But I think what I will come away with the most is how Frédéric made me feel like it was a pleasure to be of service. When is the last time you received an email asking if you were happy with your cigars (flawless). In the end, there is a saying, people will remember how you made them feel much longer than what you did. Can’t wait to place another order soon. I cannot say this enough, the Cohiba Piramedes Extras were flawless, I mean PERFECT, and they stayed that way when they showed up. EXUBERANTLY PLEASED.
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Just rec’d my first order from Frederic at LCDH Knokke. I was thoroughly pleased with all aspects of the process. The cigars were expertly packed and arrived in perfect condition. Frederic’s communication throughout was excellent, and I am looking forward to placing another order. A
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Just received my first shipment from Frederic and could not be more pleased. The cigars arrived fresh and Frederic kept me updated with emails along the way. I would recommend LCDH Knokke and look forward to placing another order with Frederic again soon.
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Greetings from Ireland. I’ve been using three different on-line cigar dealers over the past few years, and although the prices are attractive, the service is not always so good. I also have an uncomfortable feeling that not all the cigars I received were genuine. I discovered LCDH Knokke through a reference on a cigar review site, and decided to try them out. I’ve just received my first order in good time, in good condition and with very full and informative back-up emails. The prices are higher, but I think it’s probably worth it for peace of mind in what can be, after all, a very expensive hobby. On this first showing, I would highly recommend LCDH Knokke. I’ll definitely be using them again.
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I was looking for Vegas Robaina Marshall-adriatico edition since I had some great smoking hours with them.
Since they were no longer available in Slovenia or Croatia (I bought tha last two of them) I found LCDH Knokke.
I must say that Frederic is great and caring to his costumers, my cigars arrived in few days, vacuum packed and in great condition.
Great to do buisnes with you Frederic and thank you again.
Blaž
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Unbelievable service. I asked for an unopened box and Frederic delivered. Barcode was correct on Habanos site. Can’t tell you how nice it is to get REAL cubans!!!
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I’ve now placed about a dozen orders with Frédéric, and the high quality of the cigars has been consistent, as is the quality of the outstanding service. I wouldn’t dream of buying cc’s anywhere else when there’s LCDH Knokke!
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Frederic is awesome as always. Suburb customer service great communication, I can’t speak highly enough about this shop, only Place to buy CC’s from.
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Great place to order from. Excellent communication, order was packed superbly and received quickly. Will definitely be ordering from again.
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I just received my second order from Frederic today, and I could not be more pleased. The cigars are some of the finest quality that I have rec’d to date, and the packing job remains top notch. Frederic is a class act, and I will continue to do business with him as often as possible.
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Picked up 2 boxes 1 Gloria Cubana Inmesios and 1 Cohiba Pyrimids (2012 release).
The service and communication was very good. The cigars arrived in great condition and are 100% authentic.
As I said with another retailer..Not the cheapest online retailer, but WELL worth the extra cost.!!!
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I wanted to get a special gift for my husband’s birthday and his friend recommended LCDH Knokke. He told me that Frederic was awesome and that he always got excellent customer service from this shop – he was correct! I had a wonderful experience and Frederic is indeed awesome! Frederic is very helpful and really cares about his customers. My husband’s gift arrived quickly, gift wrapped, and expertly packaged. I can’t say enough positive comments about the excellent service and the quality of the merchandise. My husband loved his birthday gift and I’m so thankful to Frederic for all his help. I would highly recommend LCDH Knokke!
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This is my first time, ordering with Frederic, have not been disappointed with the serive and advice. Would highly recommend this fantastic LCDH Knokke. Glorious wide winston churchills can’t wait to smoke. Thankyou Frederic brilliant service……
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About La Casa del habano, Knokke, Belgium: The knowledge and passion that Dominique and Frederic talk about their cigars made us decide to offer their cigars in our small boutique hotel in Kenya. Reading the reviews on this website + hearing who else orders from them can only confirm our right decision.
We are looking forward to welcoming the cigars cabinet soon. Our clients and ourselves will keep you posted via this nice forum.
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Great service. Frederic was very responsive and helpful. Cigars arrived in perfect condition. Would not hesitate to order again.
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Experience with Frederic was excellent . He help me in every way and the
order arrived as he said, in time and safe. Thanks
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Wow, Wow, Wow… I ordered a box of La Gloria Cubana Belux N1. The cigars are beautiful and it will be tough to allow them to age. But enough about the cigars. Frederic is incredible. Now that I have dealt with him, I understand why this shop only has positive reviews. I would be scheptical of a negative review for this shop. Absolutely quality merchandise and the customer service is second to none. They ship worldwide and you will pay a little more than some of the discount swiss shops, but when you absolutely need authentic habanos for a special occasion or if you want a new friend in the cigar world, then frederic is the man for you. Needless to say, I was incredibly impressed by their customer service in a world that seems to value great customer service less and less.
Thanks Frederic
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I had the great good fortune of ordering an H Upmann Noellas jar from LCDH, konkke!
The service was superb and Frédéric was just outstanding to shop with. He made my Christmas, outstanding!
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Great service (Thanks Frederic)! Cigars were delivered in two weeks in perfect condition.
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My first time working with LCDH Knokke and Frederic was a superb experience. Excellent communication and follow up!
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Just received my third shipment from Frederic, and as usual the whole experience was A+. I have nothing but positives to say about LCDH Knokke and Frederic and would recommend them with the high regard.
Thanks Again Frederic
Experience:
After a few bad experiences with other online vendors (no communication, unreliable shipping, cigars stored badly), it’s been an absolute treat shopping with LCDH Knokke. Frederic provides high touch service, awesome communication and ships promptly. I highly recommend LCDH Knokke.
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This is my first, definitely not last, experience with LCDH Knokke. LCDH Knokke is a first class act when it comes to customer service. Frederic knows how to deliver 5 star service so his customers will keep coming back. You will not find this kind of customer service today from other stores or on line retailers. Frederic lives by the golden rule of “the customer is always right”, he puts the customer first, and if the customer is not satisfied for any reason, he will make the customer satisfied. There is a reason why Frederic has not received one bad review. The communication is excellent and Frederic can be reached instantaneously by emails and phone calls. Enough about Frederic. Let’s review the cigars. Excellent, fresh and authentic. Sealed, gift wrapped and delivered with love and a tracking number. Fast shipping and delivery! Frederic has made me a customer for life and I highly recommend LCDH Knokke.
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Excellent service from start to finish. Will recommend to family, friends, and fellow connoisseurs. LCDH Knokke my go to shop for BHK’s
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Excellent service! Top quality cigars. Nice lounge! I highly recommend LCDH Knokke.
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awesome. fast and friendly service. so sick of dealing with garbage, these guys are top notch and can prove it. thank you!
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LCDH Knokke has been very pleasant to deal with. Service is extraordinary and the cigars are top-notch. Looking forward to my next order!
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What sets LCDH Knokke apart from other online retailers is their customer service. Frédéric responded to my emails immediately, called me to assist when an online credit card issue occurred, shipped the five boxes the day following my order, and sent me an email advising the day my order would be delivered. The cigars arrived in about a week. They were carefully packaged and the quality was spot on.
LCDH Knokke and Frédéric exceeded my expectations.
I will definitely order from LCDH Knokke again.
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Awesome Experience doesn’t hardly say enough! To find an online retailer that personally emails you within minutes of placing your order is rare. To find an online retailer that emails you updates every step of the way, is ever more rare. To find an online retailer that does all of this, and is a certified LCDH, and sells authentic CC’s… One of a kind! Seriously, if I were you, I’d stop reading all the positive reviews(note that there is not 1 bad review, not 1!) and start oredering right away! Thank you Frederic… you’ve earned my business for life!
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Great communication and fast service.
Product is very good quality. I will order from them again.
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Very fast response and shipment. Perfect packing. AND great communication!
I recommend you LCDH Knokke very very much!!!
日本のシガーファンへ
オススメです！是非一度利用してみてください。最安ではないですが、きっと満足えきると思います。
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LCDH Knokke, what if every site were up front and gunuine as Frederic! If you truely enjoy Cubanos without wondering what is or is’nt? Try this lady one time and see for yourself what I was trying to express. Bottom line great experience….
Update (Jan 29 2013) Once again service was above and beyond the norm! Cigars were perfectly packed no worries. Frédéric bring back the Trinidad Robusto T!!! Great shop keep up the good work…..
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Frederic your service is superb and your product sensational. I live in Oz and the items got delivered a lot quicker than I ever imagined.
Mate keep up the great work
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100 percent positive experience. Quick, responsive, beautiful box of Behike 52s, delivered promptly with information and follow up at every step. It took me a longtime to order Cuban cigars online as every other place left doubts from feedback. No doubts here.
Experience:
I was excited to place an order with LCDH Knokke after reading all the positive reviews on this site, and had high expectations since there wasn’t a single negative review. Frederic did not disappoint! He was incredibly professional and always responded to emails and requests in a timely manner, if not within a few minutes of me sending my email.
Prices are competitive and although there isn’t free shipping, it’s a fair exchange to know exactly where you order is and when it will arrive through tracking.
I would recommend Frederic and LCDH Knokke 100%. You will not be disappointed!
Experience:
Have been using LCDH Knokke for about a year for several orders. Most recently Cohiba 1966 Edicion Limiada, which were shipped sealed, packaged perfectly, and delivered within a week.
Once again flawless Frederic !
Emails you within minutes of order thanking you, emails you estimated ship date, emails you tracking number and emails me upon delivery to confirm your satisfaction. What else could you possibly want? Hands down the best.
Frederic don’t ever leave LCDH. I might have to stop smoking cubanos.
Experience:
Wow what can I say? I’m just another happy customer. Frederic doesn’t treat you like just another customer though. I felt like he had my back during the entire process. Communication is fantastic and everything arrived in great shape.Don’t give it another thought and order. I will again. Prices at LCDH Knokke are better than other La Casas. Shipping is a small price to pay for the great service and packaging.
Experience:
Frederick has been the best communicator of all vendors I have worked with in the past 15 years. That is appreciated because it lets you know he is on top of things and you won’t need to track him down if something goes south. I received the order in 12 days and they look and smeel fantastic. It was a hard to find exclusive stock, so I was a little aprrehensive about trying a new vendor, but the battign avg of 1,000% this vendor has was impressive and now I see it is warranted. I will be using this LCDH for just about all orders going forward. Frederic is the BEST!!!
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La Casa del Habano Knokke and Frederic are the absolute best!!!! Hands down!!! Any questions Frederic emails back in minutes and quick to answer any questions or concerns. I will never use another shop again!!!
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Great service, fast delivery and wonderful cigars. There is no better place on the internet to purchase cuban cigars. Frederic and the staff at LCDH Knokke are the best.
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Just received my first order from LCDH Knokke-a box of H.Upmann Royal Robusto and a 3 pack of Partagas Serie P No.2.The product is most def the real deal and I will be back.You will pay a little more at LCDH/Knokke,compared to the Swiss sites,but it,s well worth it.Thanks again Frederic,your the best!
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Wow!! That’s all I can say! Had probably seven emails returned in seconds during delivery. Did not have one single complaint. Overall awsome experience, and when the gars got here I couldn’t believe the quality… Fredrick has a new life long customer!!
Experience:
This is our second time ordering from LCDH Knokke and once again the experience was wonderful! Frederic goes above and beyond to statisfy his customers. We inquired about an item that was not listed on the website and he immediately made it available for us to purchase. Frederic provides detail updates on your package and keeps you informed every step of the way. The service and the quality of the product is excellent and we highly recommend LCDH Knokke. Thanks again for all your help Frederic – you’re the best!
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I am a cigar aficionado and collector. I found a big range of regionales, some of them very rare to get. My order was effected without delay and arrived in perfect shape. Thanks Frédéric and happy smoking !
Experience:
The word that continuously comes to mind is “Wow”. I have not experienced such a high level of service rather online or person. Everything about this place and of course Frédéric, is far superior in my humble opinion to anything else that I have found. If you want unsurpassed quality and extraordinary care and service…Look no further!
Experience:
Just received my first order from Frédéric of two boxes of LCDH exclusives and a three-pack of Monte No.2′s. I experienced excellent, fast communication throughout the ordering and delivery process. I was able to track the shipment on-line at each step along the way and the cigars arrived in absolutely perfect condition – well packaged, vacuum sealed and with bar codes intact. I have used other on-line vendors in the past and I can say hands-down this is the best Habanos store on the internet – in fact, it is not even close. I wish I would have started buying from Frédéric earlier. I can’t wait to place my next order – I will be utilizing Frédéric exclusively from now on. Very, very highly recommended!
Experience:
I have just received my first order from Frederic of a box of H.Upmann. Royal Robustos and five of the conaisseur. The process throught out was fantastic. From ordering to packaging and mailling. Unfortunately I wasnt aware of this shop when i visited Belgum last year however it gives me an extra motive to visit Belgum, which i loved, again. And this time maybe I will spend a day in there. Conclusion great service in all respects.
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This was my first time’ i’ve ordered from LCDH Knokke and i have to say the cigars are amazing.
Personally, i would like to thank Frederic for superb service
Experience:
Frederic is in a class by himself; a true professional. I placed one order with him at LCDH and everything went smoothly from his shop to my home. He respected my wishes on each box I ordered. Boxes came in excellent condition and all labels were intact, uncut, with barcodes completely legible on the Cuban seal. Cigars were of great quality, from color to construction; I would expect nothing less from authentic Habanos.
LCDH Knokke does not have the cheapest prices, but you seriously do pay for what you get especially in this case. Dealing with Frederic is nothing but a pleasure and he will treat you like you have been a customer of his for many years.
For those still reading the 180+ positive reviews on LCDH Knokke and are possibly still indecisive on placing an order, just do so. You will not regret it.
Thank you for your service Frederic.
Update (Feb 19 2013) Just received my second order… Frédéric was his usual self: polite, responsive to all emails, and shipped perfectly. All codes registered authentic on Habanos S.A website as I stated on my first review.
You cannot and will not find better service for true Habanos. Thank You again Frédéric, you have a lifetime customer..
Experience:
I cant say enough good things about my experience with LCDH Knokke and especially Frederic. WIth the communication he provides I never had any concerns. A gentleman like Frederic with his customer service is a rare breed these days and it makes the shopping experience even better. If you were like me reading through all of the reviews and going back and fourth on where to buy, make this your last read and purchase now with a worry free experience!
Thank you Frederic!
Experience:
Don’t bother using any other website to order cuban cigars. Yes they cost a bit more but they are genuine and shipping is very fast. The service provided by Frederic is outstanding. This was my first time so I had many questions. Frederic answered them in a very timely fashion and with great patience. I will order again and never from anyone other than Frederic.
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Excellent service imidiate and profesional!
I definately recomend it for on-line orders.
Thank you Frederic.
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The experience and customer service from this establishment is impeccable. Informative emails and tracking every step of the way with superior authentic merchandise. Thanks Frederic – A++++
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I am really satisfied from this online shop! Comfortable services, professional attitude and fast delivery. I am impressed from the option provided in the last step of the ordering process – you can choose the cigar box to be opened and inspected from the staff or to keep the cigar box closed and untouched. I have visited many cigar sites, but this one is the first who provide such an option. A++++++++
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Great communication and top notch customer service!! Truly a professional organization.
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Great customer service, fast shipping, good prices. Frederic’s customer service was impeccable. I would recommend this shop to anyone!
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My first purchase with Frederic was excellent. I received my cigars within 7 days of purchase. They arrived in perfect condition. I ordered from two other online sites at the same time, and still have not received my cigars after 21 days.
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My first order, everything perfect, thanks to Frédéric
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My first purchase with Frederic and it won’t be the last. Order placed on 3/2/13 package received on 3/13/13. Perfectly boxed, packed, essentially gift wrapped and then vacuum sealed then in a sturdy box with packing material as well. This is the fastest order I have every received from any vendor. Would be very confident with LCDH Knokke
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Frederic and the team at LCDH Knokke have the best customer service that I have ever experienced.
My order was packed perfect and with the utmost care!! Thank you again Frederic you are the BEST.
All the best, Charles.
Experience:
Great service, first of all, cigars are in perfect package and good condition.
I am glad to parchase from Frédéric,LCDH Knokke.
Experience:
After having placed 3 orders with them I can confirm the previous comments about Frederic and LCDH Knokke. The customer service is fantastic. The packaging is top notch and the cigars look and smell great. I see many more orders in my future! Thanks Frederic!
Experience:
I have to say that this is the best on-line cigar store ever! Frederic was extremely professional and the cigars were in great conditions! I will definitely keep buying from them!
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The communication, customer service, packaging, and quality are all top tier. I thank Frederic and all the staff for such a wonderful experience.
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Excellent service, great professionalism.
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Very large selection of top rated cigars, including limited and aged selection. Payment process was fast and secure. Within an hour of placing my order I received a confirmation email from the shop and a follow up email to explain the delivery process. Cigars were shipped within 48 hours of ordering and again I received a personal email from the shop notifying me of the delivery. I was then emailed the day of delivery to confirm package contents arrived in perfect condition. The stogies came in perfect shape, no rips or tears, and with an impressive humidity level. Highly recommend LCDH Knokke to all cigar aficionados.
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I was very pleased with the level of customer service I received. They communicated with me several times about the delivery, and when it arrived the packaging was excellent. I plan on being a long time customer.
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Ordered recently and was very happy with the quality and overall service of LCDH Knokke. I will defiantly order with them again in the future. Thanks Frederic!
Regards,
Kurt Belyeu
Experience:
Just received a shipment of Cohiba 1966, BHK 52,54 and piramides extra. All perfectly packaged, all seals intact with the serial #s that checked out authentic. What more could you ask for. How about great customer service. Frederic is a gentlemen that will, in this day of automation, update you on the progress of your order from the time you place it until you receive it. They are not the cheapest nor are they the most expensive. But the peace of mind is well worth it. Thank you.
Experience:
Best online cuban cigar site. I have used many others, but the thing that really separates them from others is their customer service and especially their COMMUNICATION. Unbelievable communication, I always know what is going on with my order. The product is also pristine. My cigars arrived in perfect condition, box unopened, with a beautiful layer of plume on them. Needless to say, the H Upmann Royal Robustos I ordered were amazing. I will definitely make them my go to website for future online cuban cigar orders.
Experience:
This is by far the best online cuban cigar retailer . I’ve been shopping over the internet for at least six years yet i’ve never experienced that kind of service and customer support . Had a problem with payment and Frederic called me right away to walk me through the steps fast and easy . Excellent packaging , vacuum sealed boxes ( the way it should be – not some cheap piece of plastic wrapped around the box…) impeccable quality cigars , fast delivery ( less than one week ) , what else is left ?
Experience:
Great experience. My first order arrived very carefully packaged and in perfect condition. The customer service and communication provided by Frederic made the process worry free. I’ll be placing another order soon.
Experience:
Great site to order from. Frederic kept me informed on order status all the way. Genuine Cohiba Behike 52′s arrived in perfect condition. Have used other sites before but plan to use only La Casa del Habano Knokke in the future. Responsive, fast turn around and genuine, top quality product; what else can you ask for? Thanks again Frederic!
Experience:
What a wonderful experience! Frederic is just the absolute best at keeping you informed every step of the way. The cigars came to me vacuum sealed and in perfect condition. I wouldn’t ever hesitate to order from them again. I’ll be placing a larger order soon! Thanks Frederic!
Experience:
Frederic was fantastic! I had some internet trouble and he went out of his way to call me and fix the problem. After we resolved the issue he was fantastic about keeping an open line of communication with me. He gave me a tracking # and sent me regular e-mails updating me on my order. My cigars arrived in a little over one week and in beautiful condition. This has been by far the best experience I have had buying cigars! I would recommend Frederic to anyone buying cigars, and plan on being a loyal customer for a long time to come!
Experience:
Probably my 5th or 6th Order, my 2nd time posting here: Ordered a box of BRC, arrived last week. They look & smell fantastic, box in order with all the proper seals and stamps. 100% legit, with OUTSTANDING customer service. Frederic emails me every step of the way. Great vendor here fellas!
Experience:
Very positive experience with LCHK. Took a little over two weeks for delivery but Frederic kept me updated throughout and provided a tracking number. Cigars arrived in great condition and very well humidified. Wouldn’t hesitate to purchase from them again.
Experience:
Just ordered a box of cohiba cigars. Right after I placed an order, I got an e-mail directly from Frederick. i must say this store has Excellent service! Definitely going to order more from this shop!:)
Experience:
Another great experience. Frederic’s customer service is second to none.
Thanks again for the great product
Experience:
Second time ordering from LCDHKnokke and I received the same great service from Frederic, top quality cigars and very fast delivery. This is the best shop I’ve ever dealt with!
Experience:
Ordered a box of Bolivar GM and they arrived in about a week. All cigars in great shape. Frederic walked me through the process and was helpful in any advice I needed. Will order from the again. Outstanding.
Experience:
This was the first time I had ever ordered cigars online and I was quite worried given some of the horrible reviews of other so-called authentic cuban cigar cites. I was very pleased with the cigar selection. I even asked for cigars not listed and Frederic was able to get them without any trouble. In fact the whole customer service experience was next to none. When I mentioned in an email I was having some difficulty paying, He called me in Korea to clear things up. They were mailed within 24 hours of my order and arrived in perfect condition. I would most certainly buy there again and recommend anyone else to do the same if they are thinking about doing so.
Experience:
This was my first time doing business with Casa del Habano Knokke and I must say it was a very commendable experience. I ordered a box of Partagas Serie D No. 4, which arrived very expediently and in superior condition. The transaction was made even smoother and more personable with the communication provided by Frédéric. He corresponded with me immediately upon ordering, and kept me updated on it along the way. Very impressed with the service and wouldn’t consider using any other shop for my future cigar needs .
Experience:
I just recieved my cigars. Perfect condition of Cohiba Genios, a box of 10. I asked for the box to be open and checked before sending and they were pristine, perfectly moist, and while I am waiting a few days to smoke them they smelled amazing. I have often gotten dried out cigars from other online vendors, not here, truly great condition. They may not be the cheapest around but you clearly get what you pay for.
Experience:
This was one of the most enjoyable cigar transaction I’ve ever had, and I’ve had tons. Frederic was very concerned and informative about my order, although the cigars only took a week to get to me, he kept me advised of every movement of the package. The package was packed with extremely well with care and arrived in immaculate condition. I only wish that I had ordered more with this order. Thanks again to Frederic and his staff.
Experience:
What more can be said about Frederic than has already been said in all of the other previous comments. He is a man of his word and he has earned my loyalty for all of my future transactions. No more other sites for me. Thank you Frederic.
Experience:
I placed my first order for one box of Cuaba Solomones with LCDH Knokke. Customer service was excellent and was supported by quick and accurate responses by Frédéric. The box was packed very well and was unopened with all appropriate seals. The 2011 box code date was more than acceptable. They will sit in the cabinet for 6 months and then give one a try. You can’t go wrong with a reputable brand from a vendor that excels at customer service. Highly recommend.
Experience:
I’ve purchased numerous boxes of CCs from various suppliers over the years, and I must say that LCDH Knokke has provided me with the best service (by a wide margin), and also served up very high quality product. Some vendors seem to send you what I would consider average grade stock, every time. So when I asked Frederic to open my boxes for inspection and pick high-quality stock based on appearance, aroma and construction, the result was stock which was spot on top shelf. The reviews are true; service is spectacular and the stock was better than I expected. A life-long partnership has been forged. Thanks, Frederic.
Experience:
I have seen these guys on the web for a while but have been ordering from a couple places in Switzerland. But a month or so ago the Swiss were having problems shipping so I decided to try these folks should that problem become permanent.
ON the down side the prices are a little to significantly higher than the Swiss sites. However, they have more of the rarer sticks that are continually out of stock on the other sites.
I order 2 boxes and were very happy with the purchase. They both had their serial numbers on the box which made verifying authenticity easy as pie. Very good shop, excellent shipping – very happy!
A side benefit was that I assured myself that what i was getting from Switzerland was also legit tho they remove the serial numbers. I was sure anyways because a cuban has an unmistakable taste.
Either way, LCDH Knokke is a great place to buy cigars.
Experience:
I had my first experience with Casa de Habano Knokke and must say it is an outstanding site.Frérdéric was very helpful with email updates.The quality of the cigars are 5 star along with the verified serial numbers.LCDH will have my return business no question.Thanks Frédéric for your great service.
Experience:
After dealing with several Swiss merchants I decided to try Casa de Habano Knokke, and going forward, they will be the only shop to receive my business. The custom service is outstanding and there is no question regarding the quality of their product.
As stated above, their prices tend to be slightly higher than Swiss sites but well worth the extra money.
Experience:
Highly satisfied with this vendor. Easy to place order, fast delivery, and authentic product. Frederic kept me up to date about the delivery on a regular basis. Boxes came sealed with verifiable serial numbers. Would recommend to others.
