URL : http://www.jrcigars.com
Sells : Non-Cuban Cigars
Based in : NC, USA
Online Since : 1997
Rating : 3 (
: 14, 
: 11)
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Description (taken from the website) : J.R. Cigars has three retail stores in North Carolina and sells an impressive variety of cigars in every price range.
36 Comments
Experience:
Occasionally they have some good deals on sale items.
Experience:
Not only was their weekly deal AMAZING! but it was shipped very quickly.
Experience:
Surprized, not more reviews. JR was always my “GO TO” while in Iraq. Fast shipping, fresh cigars, and good to very good prices.
Experience:
I gave up smoking cigars in the late 90′s because I got so tired of expensive cigars that were wrapped so tight they were almost unsmokable.
This past weekend I decided to try a few JR cigars, so I purchased a bundle.
Horrible. They were wrapped so tight you could maybe get a little smoke out of the end by pulling hard a couple or three times.
I threw them all away. $37.00 wasted. Never again.
I will stick to the machine mades like Dutch Master. At least you can smoke the darn things.
Seems the manufactures haven’t learned a thing in the last 10 years.
Experience:
I have only infrequently bought cigars from JR online, but got good service when I did. Most of my impressions of JR come from the retail store in New York City. The staff that works there is great, and they certainly do carry a wealth of brands, including many many affordable cigar options. On the downside, they don’t carry some of the super-premium and boutique brands that I love, for example, Oliva. And recently they moved the stock on the main floor around to put 5 packs in front, and singles in the back, so now in some cases it’s not clear what they have. But of course if you ask, people are happy to help. All around, a great place, especially for regular folks who are looking for good reasonably priced cigars!
Experience:
haven’t ordered from them since July, but I’ve never had any complaints. i’ve been to the NC store twice and that place is heaven. they do run a lot of great deals and specials. shipping prices are very reasonable too.
Experience:
In preparation for my trip to a tropical region, I thought I would order some cigars for the trip. I located a sampler on jrcigars.com and thought it would be a good choice. I only had 3 business days before my trip. I checked the site for a 1 or 2 day delivery and they offered a 2-day. I contacted the customer service to make sure that when I placed the order it would arrive before I was leaving. The rep. confirmed that if I placed my order before 2pm, that same day, I would receive my order 1 day before I was set to leave. I placed the order. The day of the expected arrival nothing was delivered and no emails about any issues with my order. I contacted customer service and was told he wasn’t clear on what the status was…but it looked like the order did not leave the warehouse until today (2 days after I placed the order)…WHAT?! He could not confirm, because no tracking numbers were available…WHAT?!! He said I could call back in a couple of hours and one may be generated. I called the next morning, the RUDE customer service rep. told me that it shipped yesterday, and it was all UPS’ fault. It was not the fault of jrcigars.com, but of course I wanted confirmation from a manager. I asked for the manager and the rep. got hostile, told me that it was nothing more a manager could do. Finally, after a bit of back and forth a manger was summoned. The manager tells me the complete opposite. The package was not ready for delivery from the warehouse until yesterday. It was all jrcigars.com’s fault. Since there is a store in town, I asked could they arrange for the store to create a complimentary package for me to pickup since it was their fault. She told me no and said all they would do is refund the shipping charge. WOW!!! Thanks a lot for making me feel like a valuable customer….NOT!!! It’s interesting that in this economy, this ignorant company does not take into consideration that smoking cigars is a luxury and can be easily stopped at anytime. However, I just decided I will just not use this company anymore…in the DC area or online.
Experience:
not impressed. they don’t have the best pricing
Experience:
My wife had purchased some cigars from jr cigar for me for christmas, and
smokes were not easily smokable. Didn’t draw well and did not create much smoke. Called customer service and they said i could return the cigars i did not smoke for a minimal return. They did not offer to replace the smokes that were bad! i will never buy from them again. I have started to purchase from CI.
Experience:
Have placed two separate orders. The first order had cigars that were dried-out to the point the bands were loose on many. The second order had cigars that were covered with fuzzy white mold (not bloom – MOLD). Apparently nobody checks the merchandise before shipping. I will be looking for another online retailer.
Experience:
Rude customer service reps act like they are doing you a favor for anything. Prices are no better than other e-tailers.
Experience:
JR’s is pretty much the bottom of the barrel for customer service –
“if you don’t like it, then don’t buy from us”
They sell so many cartons of cigarettes, it matters nothing if you had a bad experience when your $100 box of smokes arrives covered in mold. Good luck – you’ve been warned.
Experience:
I have ordered from them almost exclusively since 2003, about 3-4 times a year, and never a problem. In particular, the cigars are always properly moist.
Experience:
I have had only one order from JR (a good deal ’twas). Perfectly nice service. Like TriMarkC above, I do *love* their catalogs! (My mail deliverer at work thinks I have a “problem” with the volume of ‘gar catalogs…)
Experience:
I STARTED TO BUY FROM JRS ABOUT A YEAR AGO.I HAVE NEVER HAD A HARD TIME WITH ANY CUSTOMER REPS.I HAVE ALWAYS RECIEVED MY CIGARS IN A TIMELY MANNER.AND THEY ARE WHAT THEY SAY THEY ARE. GOOD TO THE LAST PUFF. ALWAYS HAPPY WITH THE SERVICE.KEEP UP THE GOOD WORK. A VERY HAPPY CUSTOMER
Experience:
I used to be a loyal JR cigar customer. I have purchased from them for years. They are great if they send you the correct items. On my last order they sent the wrong cigars. When I called customer service, they were rude and didn’t care that this was their fault. All the options that they gave me were: when they received the cigars back that I didn’t order they would send mine out to me or I could pay for them again and when they received the other cigars back they would refund my money.
HUH????? How about, Mr. XXXX I’m sorry we’ll have your cigars sent out to you right away and please send the others back in the same package at no cost to you. I’m also refunding the rush shipping you paid for since your cigars are late.
Their customer service consists of a girl named Raynell who hangs up on you when you ask to speak to a manager to get this resolved. Their customer service reminds me of the nightmare customer service of DELL. I will never do business with either company again.
CI has another new customer.
Experience:
I’ve purchased from JR a few times with mixed results. I bought some Belinda Blacks in a glass jar that were all dried up and flaking everywhere, but that was a cheep cigar I figured you pay for what you get.
Other things I’ve ordered have come just fine. My biggest problem however is their lack of customer service. At least customer service by e-mail (never tried the phone). Twice I’ve asked for some suggested alternatives. First was for a product they don’t have. I got back a broad well just try a few things and I’m sure you’ll find something. I write a letter to head quarters but never heard back.
Just recently I asked a similar question and got an answer related to inventory saying well we don’t know when we are getting out shipments until they get here. That wasn’t what I asked I asked for a smoke that was similar!
I’m done with JR. Poor service has lost my business.
Experience:
Never received item that they sent thru post office (giftcard). They charged my bank account twice after trying to “re-send” a new one (but they said they were never sure if the first one got shipped). Three weeks later and I’m out lots of money and no giftcard. They never apologized or offered a solution to make me a satisfied customer. Obviously they don’t care about their customers. They better refund my money or I will be making some noise about it.
Experience:
I love this place. Huge humidor, great prices, retail was a little weird, but I got the stoges that I wanted.
Experience:
*I have ordered from JR many times. I’ve NEVER had a problem! I’m sorry so many of you all have had other issues!
Experience:
*Just ordered from JR again–cigars arrived lickety-split, they are very good too! Excellent transaction. Very happy.
Experience:
I order cigars monthly from several companies; this company has more than suffered my patience. On Febuary 3, 2011, I ordered a box (25) of Isla De Cuba cigars in the Churchill size at a reduced price being offered by J R tobacco, with 2nd day air. Sent them a money order for the full amount after confirming by phone they were in stock.
When they didn’t arrive after 2 weeks so I called. I was told they were on back order not to worry. The next week I called again to see how it was going, and was told they were still on back order. I asked if they were discontinued, and was told no. They stated they’d be in, just a matter of when. At the time I ordered, all the sizes in the Isla De Cuba were being offered for the same reduced price. I called once a week for 3 months, recieved the promise not to worry they were on backorder and would probably arrive soon.
So today, May 5, 2011, after 3 months of waitting, I called upon recieving their catalog and seeing their offers. They said the churchill had been long discontinued, all they had was the Isla De Cuba in the Belicoso maduro,(ICBE3) on page 116 (current catalog), in stock. I explained what had transpired for 3 months, of promises that they weren’t discontinued, and how I had waitted. I asked if they could send me the Isla De Cuba in the belicoso maduro they had in stock instead after waitting 3 months, since I could have ordered those at the time as well for the reduced price in the same offer. I was told no. They now cost 151.95 instead, (a doubling of the same price I paid when all sizes including this one were offered to me 3 months ago for the cigar I was requesting in exchange).
The lady felt terrible, she stated it bothered her as well, and put me today through to the voice mail of a supervisor Mark Hastings. I have to call him tomorrow, but after being led on for 3 months with promises by staff and supervisors; I don’t believe they will have the honor to send the cigars I asked for in exchange, even though they are in stock, and I could have purchased them when I ordered 3 months ago. What I am requesting in exchange are exactly what were offered at the same amount, in the same deal by J R Tobacco.
My family owns many successful businesses here in Denver, our main business is a gold member of the Better Business Bureau here in Denver. We don’t do business in such a flagrant manner. If we inconvienience a client, we step up and make it right immediately. We made a great success of business with this attitude for over 40 years, and now own several businesses to include where I know sit. Most I can hope for from J R Tobacco, after 3 months of promises and, “… please wait, they’ll be here probably in a week or two”, is this supervisor, Mr. Hastings, to offer me my money back; verses having the honor to restore the rapport of doing what is right with a customer, and perhaps doing more business in the future. I deal with many companies both local and nationwide; my clientele are some of the most notable of whom I am proud to serve with the best of my family’s ability. It isn’t even the money, the cigars, nor the time I waitted anymore; it is the priciple of honor in how a company conducts it’s business with the public. I can laugh at myself for trusting and waitting 3 months after placing and paying for my order, but the joke is on J R Tobacco.
Experience:
Ordered again; items came quickly & in-tact again; very, very happy w/transaction and w/this company again! They have some bargain quality sales items that can’t be beat! Three thumbs up, AAAA++++ seller
Experience:
Had another fast & intact delivery of a select cigar product last week. Very, very, very happy with service & transaction. Two thumbs up!
Experience:
I’ve been ordering from JR for years and have always had very positive experiences. I just filled my humidor back up with there product and could not be happier. I also shop CI, and Cigar Bid on line. They are all good if you pay attention.
