International Cigar Experts

International Cigar Expertshttp://internationalcigarexperts.com
Sells : Non-Cuban Cigars
Based in : NY, USA
Online Since : 2011
Rating : 3 ( : 11, : 8)
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Description (taken from the website) : We know there is a lot involved with shipping internationally. With many years of experience our experts provide top notch delivery experiences.

20 Comments on “International Cigar Experts”

  1. Experience: Neutral

    Order #1 – I was attarcted to the site because of its claims on international shipping experience. However, communications appeared slightly confused and certain items were out of stock. To be fair, ICE refunded my credit card promptly when I said I would cancel the order on this occassion.

    Order #2 – I decided to have another go. One line was out of stock, so I asked for this to be used for credit for shipping by FedEx economy to Vietnam. ICE sent package by USPS Intl Mail. It left USA on Aug 2, but I have not heard sausage in Vietnam, Customs, Post office & EMS have no record of the item. If they do arrive, then if they are not humi-packed they will be dried out. ICE have said they will only consider refund if the package is returned.

    My view is the cigars have dropped into a vortex never to be seen again – I will have to raise payment dispute with Amex.

    Order #2 Update – Cigars arrived. Well protected but could have done with some humi-packs. Still I have resolved that. Customs did open, but discrete paperwork meant was not hammered. Couple of freebies thrown in. Just a shame about the transportation.

  2. Doesnt matter says:

    Experience:

    Just ordered cigars. Got cheated. My situation is this – I bought cigars for 25 dollars, it was mentioned that my shipping is for free (also stated in order details and checkout), after few days they sucked out 27 more dollars from my credit card without my affirmation (HOW IS THAT EVEN POSSIBLE!??!?!). I was quite shocked. They said it was for shipping whereas noone didnt mention any of this when I purchased them. Now I have to pay also import tax and duty. Dont buy from them

    Update: Finally I have recieved my cigars and Im happy with their quality. Everything came to me in perfect condition + they sent me got a bonus gift – Avanti anisette 3pack cigars. I was dissapointed with the shipping policies in the beginning, but in the end im very pleased with my purchase.

  3. Experience:

    This guy mixed duds in the order.
    Highly suspicious.

  4. Experience:

    This is a great company and I have never had any problems with them they are OUSTANDING! How many companies you contact them and they immediately email you back? ONLY THIS ONE!

  5. Experience:

    I have always bought from local retailer and just tried my first online purchase with Cigars International Experts and it was total nightmare. The guy has no clue about customer service and basically dared me to post a review so I am doing it. I have ordered many items online without any difficulty until now. I place my order and they process my credit card and it is approved. Three days later get email from ICE saying the address doesn’t match to which I immediately respond via email which is what they tell you to do at the bottom of their email and there isn’t a number listed. Seven days later, receive another email that my credit card had been approved. Two days later I receive email from ICE telling me my order had been cancelled with no phone number listed and the line to respond to email if questions. I respond once again with email telling them that I had responded and had heard nothing else from them and that I still want cigars. ICE responds that they sent several emails and I didn’t respond and that they had asked me to call their office at a certain number. This is first time they sent a number. At this point I realized that they have charged my credit card twice and I want a written record so I send another email showing that they hadn’t sent any emails other than the one I responded to and asked them to send me the cigars and take one of the charges off. ICE responds basically saying it is my fault and that I could have gotten number from the website (remember, the email told me to respond to email) and that they are refunding my money and this is the best part If I post any reviews, they will post all the emails. I run a small business and if there is a problem with a credit card (remember…mine was approved both times before they cancelled my order),I would call the customer.

  6. International Cigar Experts says:

    Experience:

    John you placed an order with our company and we got a msg from our bank that the credit card used did not match the address registered with the bank. We made it very clear that for your protection and ours we do not process orders that we cannot verify that the card holder actually placed the order. We then sent you many emails advising to call the office so we can verify your order. You refused to call the company to verify that you were legit and you placed the order. Why would a person do that?

    We are not some fly by night company that process orders and not care about security and the integrity of our customers. We enjoy doing business with customers who are willing to follow directions and not hide themselves.

  7. AZIZ BAHADIR OZKAN says:

    Experience:

    I had to order more than 10 from ICE.All order arrived on time to Turkey.I have received carefully packed and protected.My best favorites company ICE. Dear Christopher Thanks a lot your friendly interest.

  8. secretagentchimp says:

    Experience:

    My problem with International Cigar Experts is that their shipping efficiency is very poor when compared to the industry standard: JRCIGAR. JR, like I.C.E. is located on the East Coast, YET for $5 I get my JR orders filled and delivered to my door on the West Coast in exactly 2 business days. I.C.E on the other hand charges 50% more and I have never received an order in less that 7 days. And as a side note, the operators at JR are friendly and helpful, the man on the phone at ICE–the owner, I suspect–is a surly, unpleasant individual to have to speak with.

  9. A.BAHADIR ÖZKAN says:

    Experience:

    First of all I would like to explain that ICE provides %10-15 cheaper, fresh and high quality products compared to many suppliers. I recommend you to search for it discreetly before you criticize. I’ve been shopping from ICE for 2 years (over 40 products) and I’ve never had any problems. All of my orders arrived well-packed and on time.
    The reasons why I recommend ICE:
    1- Dear Christopher replies every message immediately.
    2- Customers never encounter bad surprises such as extra shipping costs. (Please mind the weight)
    3- They provide and send me requested products even they don’t have in stock.
    4- In order to compensate the shipping cost, sometimes they add gifts to the package.
    5- ICE is a reliable and trustworthy company.
    These are a few instances explaining why I continue making my orders from ICE. I recommend ICE to all of my friends and none of them had any problems yet.
    For his reason ICE is absolutely my favorite and my only preference.
    Many thanks to the devoted staff of ICE.

  10. Aybars YALÇIN says:

    Experience:

    I am living in Turkey and i had 2 order from İnternational Cigar Experts.First one was amazing.But my second order has a problem .Postal service workers were steal half of my order.When i tell this situation İSO offered me a gift.This is realy amazing.I have my order opening video but they don’t want to see it.They are honest and realy nice people.

  11. Experience:

    Have ordered 2 shipments till now. This company is the saver for us Non-US buyers . They have ALL what CI has even those sticks that are not listed in the ICE site. Pretty much a forwarder for CI, and they charge the exact price shown on CI site plus shipping. Communications could be better, but a great company to deal with when buying CI stuff. Can’t go wrong. Highly recommended.

  12. Experience:

    All cigar smokers out side the US who seek to try Cigar International sticks like AJF sticks Brand Overruns Exclusive Brands like Obsidian NicaLibre Potencia etc with the great prices they have including sales and deals but was not possible to receive shipments due to CI not shipping international orders, ICE will deliver any CI sticks at your door with the same price shown on CI with 10$-ish commission( in my case ) and the correct shipping value added.
    It really is a no-brainer for me and I believe for many who wish the same, to smoke great sticks from CI with the most fair price around delivered at your door.
    This company should be mentioned more for their hard work and the great service they provide us out side the US since I have not dealt with any other company who ships CI sticks fast problem free with well kept packaging and honest shipping cost.
    All orders arrive with good humidity and damage free.
    Great honest company to deal with and I wish them the best future.
    Highly recommended for all non-US smokers around.

  13. Gary Pozner says:

    Experience:

    I ordered a box of 25 cigars and received a box of 15 but charged for 25. It has been a nightmare dealing with this company. The responses were far and few between and when I finally talked to a real person he was one of the rudest people I have ever dealt with. I would not recommend anyone buying cigars to deal with this company. I am still waiting for my credit and quite frankly a don’t care anymore!
    STAY AWAY

  14. Experience:

    The best for international orders. Fast and easy with excellent on-demand orders threw the staff. Just choose what sticks you want, they will deliver.

  15. Experience:

    If i can give anyone who is considering using this website/store to purchase cigars online, DO NOT USE THEM FOR AN INTERNATIONAL ORDER!
    An order in which was i was told would be between 3-7 business days which i had payed for, arrived 3 months later.
    They would take days to reply with unhelpful replies without a straight answer. After two email replies, they ignored everything and refused to even attempt a refund or give me any updates.
    They are absolutely horrible to order from and when spending that amount of money on cigars to benefit that company, and once the payment took 3 days to clear, from the moment it cleared and they had their funds, they won’t even give you a simple reply.
    I highly recommend anyone who is considering to purchase off this website to strongly consider elsewhere as they don’t value their customers nor do they have any respect to leave people in the lurch for so long.

  16. Experience:

    DO NOT PURCHASE FROM INTERNATIONAL CIGAR EXPERTS!!
    I really messed up this time! Even after reading all the BAD REVIEWS I decided to take a chance on one (1) order to see if I could get a good deal on cigars shipped to my new home in Mexico. First off, I find it hard to believe anyone who posted a review stating they he’d spoke with a human at this company is telling the truth. Even the ones that said they spoke with a VERY RUDE PERSON! After 14 calls to both of their posted numbers and never receiving a human, I emailed them and after 3 days received a reply stating they have over 4,000 customers and don’t have time to answer the phone as this is their busy season. I placed my order anyway (stupid me!), they got the money from my card, then emailed me stating I had to call them to PROVE I WAS ME!! Once again I called about 8 times and never reached anyone. I even sent them 5 emails stating I can’t get them on the phone to verify IT’S ME!! Anyway, after a week of work with my credit card company trying to call them also, and the credit card company threatening a law suit to get my money back, they returned my money. Don’t be a FOOL LIKE ME..DON’T BUY FROM ‘International Cigar Experts” BECAUSE THEY ARE NOT!!!
    P.S. I didn’t even mention all of the problems leading up to the sale!!

  17. Experience:

    I ordered 24 CAO flathead 660’s from ICE, they took 7 days to travel from the US to Scotland and were in great condition on arrival. They did not come in a box of 24 as advertised, rather as loose cigars, however they did send 25 instead of 24 so I didn’t mind this..Much cheaper with better selection than anywhere else i found to get non-cubans delivered to my bit of the world..

  18. Experience:

    Poor. They promised to ship to me in Nigeria and when I did not hear from them after several days, I sent a couple of emails to inquire about the delay. I was virtually warned to stop disturbing them with inquiries. When I persisted I was told my order was “cancelled”.

  19. Experience:

    I think that those who wrote the above negative reviews are the unlucky buyers to whom something went wrong. As far as I’m concerned I have to say that in two years of buying everything went smootly: fast and traceable shipments, proper delivery of goods and terse, but immediate response to my messages. I hope that the site can return to work again as soon as possible

  20. Experience:

    Worst company I have ever dealt with. Here’s our email correspondence:

    _____________________________________

    Dear Christopher,

    I received my cigars on order number 1346 last Friday. The small tins and the Calle Ocho Torpedos were fine and the goods were well packed and arrived safely. Nevertheless, I feel I have been deliberately misled and overcharged for the five samplers, which are 100% the current sampler offered by Atlantic Cigars at http://www.atlanticcigar.com/Assorted-Samplers/Atlantic-Cigar-20-For-50-Cigar-Sampler-20-Pack.asp, namely:

    1 – La Gloria Cubana Churchill Maduro (7 x 50) SRP: $7.25
    1 – Hoyo De Monterrey Excalibur No. III (6 1/8 x 48) SRP: $7.65
    1 – Gurkha Royal Challenge Toro (6 x 50) SRP: $6.25
    1 – Sancho Panza Extra Fuerte Cordoba (5 1/4 x 44) SRP: $4.10
    1 – Partagas Almiranti (6 1/4 x 47) SRP: $8.35
    1 – J. Fuego Natural Robusto (5 x 50) SRP: $6.70
    1 – Puros Indios Maxima Reserva Corona (6 1/2 x 46) SRP: $7.50
    1 – Murcielago Toro Round (6 1/2 x 54) SRP: $6.85
    1 – Romeo Y Julieta 1875 Churchill (7 x 50) SRP: $8.16
    1 – La Mia Toro (6 1/2 x 52) SRP: $6.60
    1 – Macanudo Café Maduro Hyde Park (5 1/2 x 49) SRP: $8.10
    1 – Monte Carlo by Camacho Robusto (5 x 50) SRP: $5.10
    1 – El Reloj By J.C. Newman El Ocho (8 x 53) SRP: $3.00
    1 – Punch Gran Puro Pico Bonito (6 x 50) SRP: $7.50
    1 – PDR Liga Especial Reserva Superior Torpedo (6 1/2 x 52) SRP: $9.50
    1 – Don Tomas Classico Robusto (5 1/2 x 50) SRP: $4.95
    1 – Baccarat Havana Selection Rothschild (5 x 50) SRP: $5.82
    1 – Rocky Patel Winter Collection 2012 Torpedo (6 1/8 x 52) SRP: $8.80
    1 – Camacho Monarca Tubes Robusto (5 x 50) SRP: $6.50
    1 – Spanish Galleon Corojo Toro (6 x 54) SRP: $5.20

    If you refer to the earlier emails of this thread, you will see that I specifically stated that I did not want this sampler. The following italicized text refers:

    Travelcom Asia 18 April 2014 09:10
    To: ICE
    Hi Christopher,
    Just about ready to order, but will probably go with a few of your 20-for-50 sampler to start with as it looks to
    be great value, as well as the tins I mentioned previously. A couple of my customers have also expressed
    interest in the sampler. Can you please confirm the sampler’s current contents. I’m not nit-picking here, just
    that with the current line-up for the sampler as shown on your website, we would probably enjoy all of the
    smokes. By comparison, Atlantic is currently offering a 20-for-50 sampler (for $50) that offers equally good
    value, but I happen to dislike about a third of the (admittedly fine) cigars in their selection and so might my
    customers. If the contents are very similar to those described on your website, I will go ahead and place my
    first order.
    Sorry to be so fussy
    Best regards
    Mike Reed
    [Quoted text hidden]

    ICE 18 April 2014 09:11
    To: Travelcom Asia
    They are similiar. Thanks
    [Quoted text hidden]

    Travelcom Asia 18 April 2014 09:14
    To: ICE
    Similar to what? To your advertised line-up or to the current Atlantic sampler?
    [Quoted text hidden]

    ICE 18 April 2014 09:16
    To: Travelcom Asia
    My advertised.
    [Quoted text hidden]

    There are only two possible ways to account for the cigar samplers I received. Either a) you deliberately lied to me, or b) someone in your shipping department made a mistake. I sincerely hope it is the latter.

    If I actually wanted these samplers from Atlantic, I would have ordered directly from them. I would have paid $75 less for the order, albeit $20 more for the shipping (I already checked with Atlantic), so I have been effectively overcharged by $55.

    The fact remains that I now have 100 cigars I did not order, more than 20 of which I wouldn’t smoke at gunpoint.

    I am not going to make a big deal out of this, as my time is valuable to me and it is easier to dispose of these unwanted cigars through my retail outlet than ship them back to you. Nevertheless, if I do not receive a credible explanation and a satisfactory response, we will never do business again.

    Yours in anticipation

    Mike Reed

    ICE
    04/05/2014

    to me
    Hi Mike,

    Under no circumstances will you ever send such a rude nasty threatening email to me ever again. Obviously the warehouse made a mistake I will address it with them. However when things happens it gives me insight into the person that I am dealing with via how they respond.

    Remember professionalism goes a long way. Sorry for the mistake but don’t ever be rude to me again. If there are any issues with orders we fix the situation not make threats. That is how business is done among professionals.

    Travelcom Asia
    05/05/2014

    to ICE
    Dear Christopher.

    Kindly advise what was rude about my email. When I received the wrong goods, I stated very clearly that :

    There are only two possible ways to account for the cigar samplers I received. Either a) you deliberately lied to me, or b) someone in your shipping department made a mistake. I sincerely hope it is the latter.

    This is a statement of fact. Either you lied to me or somebody screwed up. The fact that I state VERY CLEARLY
    “I sincerely hope it is the latter” shows that I am happy to give you the benefit of the doubt, pending a reasonable explanation.

    Please also advise what threats I have made to you or your company. I haven’t even asked you to take these unwanted cigars back, or demanded any kind of refund, as follows:

    “I am not going to make a big deal out of this, as my time is valuable to me and it is easier to dispose of these unwanted cigars through my retail outlet than ship them back to you. ”

    I also added:

    “Nevertheless, if I do not receive a credible explanation and a satisfactory response, we will never do business again.”

    How can that possibly be perceived as a threat? I have placed my very first order with your company and you have failed to deliver as promised. If I choose not to deal with you again, that is simply my right as a disappointed customer to take my business elsewhere.

    Get real.

    Mike Reed

    ICE
    05/05/2014

    to me
    Thanks for the email and I am no longer interested in doing business with you. Ending an email with “Get Real”. It’s not professional at all and also we saved you a lot of money on duties and taxes. Have a good day and I wish you the best in all your future endeavors.

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