International Cigar Experts

International Cigar Expertshttp://internationalcigarexperts.com
Sells : Non-Cuban Cigars
Based in : NY, USA
Online Since : 2011
Rating : 0 ( : 4, : 4)
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Description (taken from the website) : We know there is a lot involved with shipping internationally. With many years of experience our experts provide top notch delivery experiences.

10 Comments on “International Cigar Experts”

  1. Experience: Neutral

    Order #1 – I was attarcted to the site because of its claims on international shipping experience. However, communications appeared slightly confused and certain items were out of stock. To be fair, ICE refunded my credit card promptly when I said I would cancel the order on this occassion.

  2. Experience:

    Order #2 – I decided to have another go. One line was out of stock, so I asked for this to be used for credit for shipping by FedEx economy to Vietnam. ICE sent package by USPS Intl Mail. It left USA on Aug 2, but I have not heard sausage in Vietnam, Customs, Post office & EMS have no record of the item. If they do arrive, then if they are not humi-packed they will be dried out. ICE have said they will only consider refund if the package is returned.

    My view is the cigars have dropped into a vortex never to be seen again – I will have to raise payment dispute with Amex.

    Buyer Beware on this site!

  3. Experience: Neutral

    Order #2 Update – Cigars arrived. Well protected but could have done with some humi-packs. Still I have resolved that. Customs did open, but discrete paperwork meant was not hammered. Couple of freebies thrown in. Just a shame about the transportation.

  4. Doesnt matter says:

    Experience:

    Just ordered cigars. Got cheated. My situation is this – I bought cigars for 25 dollars, it was mentioned that my shipping is for free (also stated in order details and checkout), after few days they sucked out 27 more dollars from my credit card without my affirmation (HOW IS THAT EVEN POSSIBLE!??!?!). I was quite shocked. They said it was for shipping whereas noone didnt mention any of this when I purchased them. Now I have to pay also import tax and duty. Dont buy from them

  5. Doesnt matter says:

    Experience:

    Finally I have recieved my cigars and Im happy with their quality. Everything came to me in perfect condition + they sent me got a bonus gift – Avanti anisette 3pack cigars. I was dissapointed with the shipping policies in the beginning, but in the end im very pleased with my purchase.

  6. Experience:

    This guy mixed duds in the order.
    Highly suspicious.

  7. Experience:

    This is a great company and I have never had any problems with them they are OUSTANDING! How many companies you contact them and they immediately email you back? ONLY THIS ONE!

  8. Experience:

    I have always bought from local retailer and just tried my first online purchase with Cigars International Experts and it was total nightmare. The guy has no clue about customer service and basically dared me to post a review so I am doing it. I have ordered many items online without any difficulty until now. I place my order and they process my credit card and it is approved. Three days later get email from ICE saying the address doesn’t match to which I immediately respond via email which is what they tell you to do at the bottom of their email and there isn’t a number listed. Seven days later, receive another email that my credit card had been approved. Two days later I receive email from ICE telling me my order had been cancelled with no phone number listed and the line to respond to email if questions. I respond once again with email telling them that I had responded and had heard nothing else from them and that I still want cigars. ICE responds that they sent several emails and I didn’t respond and that they had asked me to call their office at a certain number. This is first time they sent a number. At this point I realized that they have charged my credit card twice and I want a written record so I send another email showing that they hadn’t sent any emails other than the one I responded to and asked them to send me the cigars and take one of the charges off. ICE responds basically saying it is my fault and that I could have gotten number from the website (remember, the email told me to respond to email) and that they are refunding my money and this is the best part If I post any reviews, they will post all the emails. I run a small business and if there is a problem with a credit card (remember…mine was approved both times before they cancelled my order),I would call the customer.

  9. International Cigar Experts says:

    Experience:

    John you placed an order with our company and we got a msg from our bank that the credit card used did not match the address registered with the bank. We made it very clear that for your protection and ours we do not process orders that we cannot verify that the card holder actually placed the order. We then sent you many emails advising to call the office so we can verify your order. You refused to call the company to verify that you were legit and you placed the order. Why would a person do that?

    We are not some fly by night company that process orders and not care about security and the integrity of our customers. We enjoy doing business with customers who are willing to follow directions and not hide themselves.

  10. AZIZ BAHADIR OZKAN says:

    Experience:

    I had to order more than 10 from ICE.All order arrived on time to Turkey.I have received carefully packed and protected.My best favorites company ICE. Dear Christopher Thanks a lot your friendly interest.

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