http://www.habanosyhermanos.com
Sells : Non-Cuban Cigars
Based in : FL, USA
Online Since : 2007
Rating : 2 (
: 7, 
: 5)
Add your rating...
Back to the shops list...
Description : HabanosyHermanos.com, available both in English and Spanish, carries various non-Cuban cigars and cigar accessories.
14 Comments
Experience:
I just wanted to say thanks for the excellent customer service that I received from your company. I recently made a purchase from you and the instrument was broken when it arrived and you guys immediately shipped me
another one after just one email. Customer service like this is hard to find these days. Not only did you replace the broken part but you also sent along samples of some cigars. One of which is sitting in front of me and reminded me that I needed to kick off this email to thank you guys. yes, I will certainly buy, without hesitation, from you again. Sincerely, Steve
Experience:
Avoid. They charged my card, never sent me my order and I never heard anything from them. Sent them e-mails to which they didn’t respond.
Experience:
*CAUTION* *CAUTION* *CAUTION* We tried to order a cigar/ashtray set from these people and it has been a complete nightmare. The contact number provided is often a fax machine line and when it is answered, it is answered by someone who claims to not speak English. We have tried to contact them via email and were told that they would check on the order but no other communication took place after that. I will be finding a way to file a complaint against this company to the proper authorities. These people are crooks. I highly recommend that you patronize another company as this one will likely leave you feeling robbed.
Experience:
Excellent customer service – great prices. I will continue to buy from them. Carry hard to find brands too!
Experience:
I Ordered Rocky Padel Vintage 1992 Churchill Paid $120.+ 11.99 shipping. Received 2nds. PURE GARBAGE!!!!!!!!! THEY WILL NO RETURN MY E-Mails. Person on the phone does not speak english!!!! I have been ripped-off!!!! BUYER BEWARE!!!!!!!!!
Experience:
I have been a customer of this company for more than 2 years, I always order the same cigars, they have the best price for the Graycliff Double Espresso and I always receive my items on time, and from time to time, I get a freebee.
Experience:
I am very satisfied with their customer service and the attention they give for their clients, there was a slightly miscommunication at the beginning but only due to the bad connection.
Very competitive prices and elite merchandise, I have been a customer for about a year now , and I truly highly recommend for their excellent prices.oh and I got some freebee as well.
Experience:
outstanding response to purchase. will continue purchases in the future.
Solid experience. Great website with solid deals. Bought 2 humidors, a cutter and ashtray. All solid buys. Good store and a good merchandise
Experience:
Incredible prices and outstanding services. I do recomend this store.
Also, nice you can try some local bundles they offer at prices hard to find outside of Florida. Try the Pedro Estevez and you will not be disappointed.
Experience:
Great service! Highly recomended.
They offer a collection of accessories never seen in any other vendor.
You should try some of the Made in USA humidors they offer. I ordered a Lester Signature Collection humidor, build on request, and the time to get this master piece was less than the time anounced in the site (4 weeks)
Experience:
*** DO NOT ORDER FROM THIS WEBSITE. ***
1) Throughout the web, they have about 4-5 different registered phone numbers. NONE which they will answer.
2) Faxing does not work.
3) They will NOT nor EVER returned ANY of my emails.
4) The “Live Help Operator” will NEVER appear online – Your questions or concerns will NOT be answered.
I was billed TWICE for one order. Did not receive my order. Never heard from anyone acquainted with the establishment.
Experience:
Took the money, no cigars. They are crooks.
