http://www.famous-smoke.com
Sells : Non-Cuban Cigars
Based in : PA, USA
Online Since : 1999
Rating : 28 (
: 35, 
: 7)
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Description (taken from the website) : Since 1939, Famous Smoke Shop has worked to provide our customers with premium hand-rolled cigars at the best prices. We're not always the cheapest, but we're the best when it comes to knowledge, customer service and satisfaction.
45 Comments
Experience:
Always had good luck with them, great specials every week, decent auction site (hide your CC!) and speedy delivery. Never had a issue with Famous.
Experience:
Broad selection, good prices, prompt service.
Experience:
look for the daily specials – sometimes those are amazing deals: in addition they also give you free shipping on your entire order.
Experience:
Cigars from Famous are usually 1/2 to 1/3 the price of the same from local retailers. The cigars are never dry or messed up in any way. They also have good sales/closeouts. I get the Thompson catalog as well, but Famous blows them away on both selection and price.
I’ve ordered on Wednesday afternoon and gotten them by Friday via UPS regular. I only live a few hundred miles away, but the speed and consistency always make me smile.
Experience:
Had a bad experience with Famous Smokes. I won 10 Rocky Patel American Market Selection from their auction. When they arrived 3 were damaged. I called to get replacements & the womne made me feel like I was trying to rip her off for 3 cigars. The 3 cigars were dried out & damaged. After a week they finally replaced them. Cigars International is GREAT never a problem.
Experience:
Website is very well made. The normal prices are nothing to write home about but they do have a good daily deal.
Experience:
This was the first place I ever bought cigars at and have to say they’ve been very good to me. When they missed something on an order, they shipped it rush — at their cost — to me (it was a free sampler so I was rather surprised it went out with that kind of speed).
Experience:
i live in the UK and Famous accept my UK credit card which is excellent as most online american cigar firms are not that helpful, even if you can use international cards in person in their shops.
Famous offer excellent cigars and ship to my colleague in the States.
They are a first rate and cheap supplier with a personal touch.
Roy.R
Experience:
I never had a problem at Famous. They have great selections and very competitive pricing. Everyone is knowledgeable and friendly. It’s the only cigar web site I now use.
Experience:
After falling in love with cigars a few years ago and finding my nitch,my cigars, I decided to look for my brands on line for a better price and after about 3 other cigar shops on line, I found Famous, and it has been an ongoing love for their service, price and treatment that keeps me coming back. The prices are terrific, delivery is excelent and the free cigars with certian purchases are a nice extra in the orders. Their selection of everything, lighters, humidors and accessories are top notch and affordable. All i can say negative is, i’m dissapointed they arn’t closer, i’d love to visit them on a regular basis.Definatly top notch in my book! Thank you Famous smoke shop. Joe Z. AKA Big Daddy Zues
Experience:
Great prices, quick service, wonderful website, etc. What else could you want out of a vendor?
Experience:
I keep Famous Smokes as one of my “go to” shops. Order is ALWAYS right, and I’ve bought quite a bit of merchandise.
I think I had an issue one time, and they quickly took care of it. Overall, a great store.
Experience:
F-S has been an honest, up-front, replete-with-bargains place to buy cigars either on-line or via phone since I began buying from them about 7-8 years ago. I like to participate in the ratings of indivdual cigar brands, find their cigar flavor/body profiles and reviews to be accurate and unbiased and look forward to receiving their catalog each month. It’s a really, really good place to buy cigars and I plan to continue after the Depression is over or I drop dead, whichever comes first!
Experience:
Have never had a problem. Fast shipping and cigars always in good shape. Sometimes they even throw in a free cigar–nice touch.
Experience:
After CI screwed me (really themselves) I started shopping with FSS and never looked back. From sales to service to cigarmonster.com they have everything I need. Im on the website several times a day, viewing the vast knowledge based articles. When I need more info I call or email with great response. Thank’s to everyone working @ FSS !!
Experience:
Famous is simply the best !!!
Experience:
Fast shipping, good prices. Interface could use some work.
Experience:
I’ve always been satisfied ordering from Famous. The auction site is a regular stop of mine.
Experience:
Overall FS is a great site .Great specials …Good customer service …. The one problem I had they fixed immediately …
Experience:
Imaginative deals and competitive pricing make Famous a sure stop in my shopping “trips” in the ‘Net. I have yet to have anything but prompt service and quality products from them.
Experience:
i’m lucky enough to live close by the shop. they have great events. the staff is friendly, knowledgeable and overall, just plain awesome. they know how to take care of their patrons. And on top of that, their Monster deals kick ass.
Experience:
Purchased a box of CAO Italia. Paid more than a good number of other sellers. The cigars were too dry and hard as pencils. I’ll buy elsewhere in the future.
Experience:
Good people behind a well-run shop. Good prices, and they will stand behind the order if anything is wrong when it arrives. My boxes have show up pretty quick.
One box had a couple broken glass tubes (shipper’s fault really) they offered to give me a credit or take it back (on their dime), whatever I preferred. I took the credit and bought more smokes. Always good.
Experience:
I haven’t been able to connect to your website the last two days. Anything wrong? I have order online several times.
Arni Harlan
Experience:
It took two months between my putting in an order with Famous Smoke Shop and getting my delivery. I had to courier them my credit card statement for verification – the only Internet retailer ever to require such a thing. Their correspondence was terse and dismissive. My package was held up for weeks at Customs, and I was charged 80% more in taxes. The cigars were, of course, the worse for wear. I got the impression FSS is not keen on international orders. After this embarrassing, time-consuming and above all expensive rigmarole, they’ve lost me as a customer. NEVER AGAIN. There are far better retailers online for international customers.
Experience:
An attempted extortion with the duties they tried to charge, would not send to an address different then the billing address of credit card. Far more affordable and professional vendors out there for interational customers.
Experience:
I have ordered from Famous numerous times. Never had a problem.
Experience:
My items arrived on time and packaged well. The Montecristo No. 3s were excellent!!
Experience:
Never had problems with Famous
Experience:
Great customer service, fast shipping, no harassment like how ThompsonsCigar.com does it. Never had a problem with them.
Experience:
great selection, great prices, and the customer service keeps me coming back. I don’t think it’s worth saving a dollar here or a dollar there taking a chance with a no-name company. I stick with the best, and Famous is it for me.
Experience:
I have ordered from FSS five times, four of the times have been back ordered. This last time I ordered 2/12/11 it is now 3/17/11 and no order has arrived and they don’t know when it will get sent (back ordered). When I ordered items where $54 now the price is $41 and they refuse to adjust price. Once I receive this order I’m looking for a new supplier.
Experience:
I’ve been ordering from them for probably 4 or 5 years, and can honestly say their customer service has been superb. They fill my orders accurately, and I have never had to return or exchange anything. Their prices are fair, and the merchandise usually fine. No complaints, and I recommend them to all my fellow herfers.
Experience:
One of my go-to places. 90% of my shopping is done through cigarmonster’s mash-up. Their CM prices are the lowest I can usually find around on the web, you just have to be patient to see what shows up there during the summary listings at 11am and Friday all evening. Customer service is great, did a couple returns no problem, and they’ve even sent freebies.
Experience:
First time customers cannot order if your billing address is different than shipping address, so it is impossible to become a customer.
Experience:
I became a new customer a few days ago, and while it’s true that the site requires billing & shipping addresses to be the same for your first order, that wasn’t a problem for me. I’m not sure why this would really be a big deal, but maybe I’m missing something. I selected this shop because they carry a brand that I’m having trouble finding elsewhere, and the price on a sampler was good. I chose the Priority USPS shipping (for an extra $1.50), and my order arrived before the end of the week. Satisfied, and likely to use them again.
Experience:
Hassle free ordering and I love the paypal feature. Highly recommended.
Experience:
Whew Whee my items came fast when I ordered last week! Fine, fine experience. Great, great company. Triple AAA++++ seller!
Experience:
Dry, Stale, Old. Must be selling someone else’s old stock.. Returned 3 times and same dry, stale cigars sent back.. Will not do business with them again.. No problems with the C.S. or shipping Just old dry cigars..
Experience:
I have no idea why people are complaining about not being able to send to your billing address which should be the home you live at. I find their service amazing. The customer service is fantastic and their cigars are smokable right out of the box. Anyone who thinks JRs or CI is better must be nuts. And if you’re a loyal customer, you really start seeing the perks.
Experience:
I love that you can order in singles and they offer alot of 5 pack deals. Have placed 2 orders with them on hard to find cigars.A++++
Experience:
Placed a phone order with Lisa late Tuesday.
Sent a box to Alabama and one to Kansas.
Alabama has already been delivered and Kansas is on the truck.
Great service
