Famous Smoke

http://www.famous-smoke.com
Sells : Non-Cuban Cigars
Based in : PA, USA
Online Since : 1999
Rating : 26 ( : 38, : 12)
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Description (taken from the website) : Since 1939, Famous Smoke Shop has worked to provide our customers with premium hand-rolled cigars at the best prices. We're not always the cheapest, but we're the best when it comes to knowledge, customer service and satisfaction.

Current deals: click here for latest coupons from Famous Smoke.

55 Comments

Torpedo2 said,

on April 13th, 2008 at 12:07

Experience:

Always had good luck with them, great specials every week, decent auction site (hide your CC!) and speedy delivery. Never had a issue with Famous.

FR said,

on April 16th, 2008 at 11:30

Experience:

Broad selection, good prices, prompt service.

bitbuster said,

on April 17th, 2008 at 02:28

Experience:

look for the daily specials – sometimes those are amazing deals: in addition they also give you free shipping on your entire order.

Chris said,

on May 19th, 2008 at 10:49

Experience:

Cigars from Famous are usually 1/2 to 1/3 the price of the same from local retailers. The cigars are never dry or messed up in any way. They also have good sales/closeouts. I get the Thompson catalog as well, but Famous blows them away on both selection and price.

I’ve ordered on Wednesday afternoon and gotten them by Friday via UPS regular. I only live a few hundred miles away, but the speed and consistency always make me smile.

Chuck said,

on June 17th, 2008 at 22:48

Experience:

Had a bad experience with Famous Smokes. I won 10 Rocky Patel American Market Selection from their auction. When they arrived 3 were damaged. I called to get replacements & the womne made me feel like I was trying to rip her off for 3 cigars. The 3 cigars were dried out & damaged. After a week they finally replaced them. Cigars International is GREAT never a problem.

GerryRosso said,

on June 26th, 2008 at 17:01

Experience:

Website is very well made. The normal prices are nothing to write home about but they do have a good daily deal.

Linus Thomas said,

on October 25th, 2008 at 20:45

Experience:

This was the first place I ever bought cigars at and have to say they’ve been very good to me. When they missed something on an order, they shipped it rush — at their cost — to me (it was a free sampler so I was rather surprised it went out with that kind of speed).

creekEnd UK said,

on October 27th, 2008 at 22:55

Experience:

i live in the UK and Famous accept my UK credit card which is excellent as most online american cigar firms are not that helpful, even if you can use international cards in person in their shops.

Famous offer excellent cigars and ship to my colleague in the States.

They are a first rate and cheap supplier with a personal touch.

Roy.R

Rich said,

on January 10th, 2009 at 15:55

Experience:

I never had a problem at Famous. They have great selections and very competitive pricing. Everyone is knowledgeable and friendly. It’s the only cigar web site I now use.

Big Daddy Zues said,

on January 10th, 2009 at 15:59

Experience:

After falling in love with cigars a few years ago and finding my nitch,my cigars, I decided to look for my brands on line for a better price and after about 3 other cigar shops on line, I found Famous, and it has been an ongoing love for their service, price and treatment that keeps me coming back. The prices are terrific, delivery is excelent and the free cigars with certian purchases are a nice extra in the orders. Their selection of everything, lighters, humidors and accessories are top notch and affordable. All i can say negative is, i’m dissapointed they arn’t closer, i’d love to visit them on a regular basis.Definatly top notch in my book! Thank you Famous smoke shop. Joe Z. AKA Big Daddy Zues

Rick Conley said,

on January 10th, 2009 at 17:01

Experience:

Great prices, quick service, wonderful website, etc. What else could you want out of a vendor?

sdjohn said,

on January 10th, 2009 at 20:48

Experience:

I keep Famous Smokes as one of my “go to” shops. Order is ALWAYS right, and I’ve bought quite a bit of merchandise.

I think I had an issue one time, and they quickly took care of it. Overall, a great store.

Carbonell Ken said,

on January 11th, 2009 at 00:16

Experience:

F-S has been an honest, up-front, replete-with-bargains place to buy cigars either on-line or via phone since I began buying from them about 7-8 years ago. I like to participate in the ratings of indivdual cigar brands, find their cigar flavor/body profiles and reviews to be accurate and unbiased and look forward to receiving their catalog each month. It’s a really, really good place to buy cigars and I plan to continue after the Depression is over or I drop dead, whichever comes first!

Cody D. Grundy said,

on January 11th, 2009 at 15:35

Experience: Neutral

I have been using Famous for years. Their prices are great, their site is easy to navigate, shipping is quick, I have no complaints and would recommend Famous to any cigar smokers.

LibertyToad said,

on January 17th, 2009 at 18:11

Experience:

Have never had a problem. Fast shipping and cigars always in good shape. Sometimes they even throw in a free cigar–nice touch.

TxDubs said,

on January 17th, 2009 at 23:37

Experience:

After CI screwed me (really themselves) I started shopping with FSS and never looked back. From sales to service to cigarmonster.com they have everything I need. Im on the website several times a day, viewing the vast knowledge based articles. When I need more info I call or email with great response. Thank’s to everyone working @ FSS !!

Smokey DaMota said,

on January 18th, 2009 at 18:02

Experience:

Famous is simply the best !!!

MountChuck said,

on January 26th, 2009 at 14:57

Experience:

Fast shipping, good prices. Interface could use some work.

Jason T said,

on January 26th, 2009 at 23:57

Experience:

I’ve always been satisfied ordering from Famous. The auction site is a regular stop of mine.

Buddhabill said,

on January 27th, 2009 at 04:19

Experience:

Overall FS is a great site .Great specials …Good customer service …. The one problem I had they fixed immediately …

wflor421 said,

on January 27th, 2009 at 23:54

Experience: Neutral

A good place to have in your bookmarks.
Just placed an order on a deal for 15 Gurkha’s
One of my go to shops.

Saint Jimbob said,

on February 5th, 2009 at 16:32

Experience:

Imaginative deals and competitive pricing make Famous a sure stop in my shopping “trips” in the ‘Net. I have yet to have anything but prompt service and quality products from them.

ronhoffman2 said,

on February 9th, 2009 at 00:50

Experience:

i’m lucky enough to live close by the shop. they have great events. the staff is friendly, knowledgeable and overall, just plain awesome. they know how to take care of their patrons. And on top of that, their Monster deals kick ass.

Chas said,

on June 8th, 2009 at 13:53

Experience:

Purchased a box of CAO Italia. Paid more than a good number of other sellers. The cigars were too dry and hard as pencils. I’ll buy elsewhere in the future.

Toms said,

on July 10th, 2009 at 04:20

Experience:

Good people behind a well-run shop. Good prices, and they will stand behind the order if anything is wrong when it arrives. My boxes have show up pretty quick.
One box had a couple broken glass tubes (shipper’s fault really) they offered to give me a credit or take it back (on their dime), whatever I preferred. I took the credit and bought more smokes. Always good.

Sarni91 said,

on July 16th, 2009 at 23:06

Experience:

I haven’t been able to connect to your website the last two days. Anything wrong? I have order online several times.

Arni Harlan

rey said,

on May 24th, 2010 at 08:05

Experience:

It took two months between my putting in an order with Famous Smoke Shop and getting my delivery. I had to courier them my credit card statement for verification – the only Internet retailer ever to require such a thing. Their correspondence was terse and dismissive. My package was held up for weeks at Customs, and I was charged 80% more in taxes. The cigars were, of course, the worse for wear. I got the impression FSS is not keen on international orders. After this embarrassing, time-consuming and above all expensive rigmarole, they’ve lost me as a customer. NEVER AGAIN. There are far better retailers online for international customers.

SireDee said,

on June 10th, 2010 at 23:49

Experience:

An attempted extortion with the duties they tried to charge, would not send to an address different then the billing address of credit card. Far more affordable and professional vendors out there for interational customers.

jag-z said,

on September 7th, 2010 at 03:58

Experience:

I have ordered from Famous numerous times. Never had a problem.

Soko said,

on October 16th, 2010 at 19:08

Experience:

My items arrived on time and packaged well. The Montecristo No. 3s were excellent!!

JJ said,

on October 17th, 2010 at 21:40

Experience:

Never had problems with Famous

erikli said,

on December 8th, 2010 at 19:28

Experience:

Great customer service, fast shipping, no harassment like how ThompsonsCigar.com does it. Never had a problem with them.

srsformba said,

on December 15th, 2010 at 16:28

Experience:

great selection, great prices, and the customer service keeps me coming back. I don’t think it’s worth saving a dollar here or a dollar there taking a chance with a no-name company. I stick with the best, and Famous is it for me.

CIGAR0499 said,

on March 17th, 2011 at 23:54

Experience:

I have ordered from FSS five times, four of the times have been back ordered. This last time I ordered 2/12/11 it is now 3/17/11 and no order has arrived and they don’t know when it will get sent (back ordered). When I ordered items where $54 now the price is $41 and they refuse to adjust price. Once I receive this order I’m looking for a new supplier.

glock40 said,

on March 27th, 2011 at 23:31

Experience:

I’ve been ordering from them for probably 4 or 5 years, and can honestly say their customer service has been superb. They fill my orders accurately, and I have never had to return or exchange anything. Their prices are fair, and the merchandise usually fine. No complaints, and I recommend them to all my fellow herfers.

gasgzlr said,

on April 28th, 2011 at 21:09

Experience:

One of my go-to places. 90% of my shopping is done through cigarmonster’s mash-up. Their CM prices are the lowest I can usually find around on the web, you just have to be patient to see what shows up there during the summary listings at 11am and Friday all evening. Customer service is great, did a couple returns no problem, and they’ve even sent freebies.

Ricardo said,

on May 31st, 2011 at 17:59

Experience:

First time customers cannot order if your billing address is different than shipping address, so it is impossible to become a customer.

Newb said,

on June 12th, 2011 at 02:35

Experience:

I became a new customer a few days ago, and while it’s true that the site requires billing & shipping addresses to be the same for your first order, that wasn’t a problem for me. I’m not sure why this would really be a big deal, but maybe I’m missing something. I selected this shop because they carry a brand that I’m having trouble finding elsewhere, and the price on a sampler was good. I chose the Priority USPS shipping (for an extra $1.50), and my order arrived before the end of the week. Satisfied, and likely to use them again.

jbaw said,

on June 13th, 2011 at 20:26

Experience:

Hassle free ordering and I love the paypal feature. Highly recommended.

jag-z said,

on June 17th, 2011 at 19:13

Experience:

Whew Whee my items came fast when I ordered last week! Fine, fine experience. Great, great company. Triple AAA++++ seller!

Chuck said,

on July 2nd, 2011 at 03:09

Experience:

Dry, Stale, Old. Must be selling someone else’s old stock.. Returned 3 times and same dry, stale cigars sent back.. Will not do business with them again.. No problems with the C.S. or shipping Just old dry cigars..

KingoftheCove said,

on July 5th, 2011 at 05:54

Experience: Neutral

I’m with Ricardo – can’t get an account set up because of the billing address/shipping address fiasco. Why is this a “big deal” Newb asks?
Because I work all the time, and I’m not home during the day. My house sits way back off the street, and things will get stolen if just left on my porch. On the other-hand, I’m, always at work and can receive UPS/USPS shipments no problem.
I’ve had no problems setting up accounts with several other major cigar web sites using different billing and shipping, right from the get-go.
I do have a few emails into Famous, and will report back here if they are able to set me up somehow (maybe with a phone order first or somehting??)
But I want to get signed up so I can use cigarmonster.com too.

JonnyD287 said,

on October 13th, 2011 at 21:08

Experience:

I have no idea why people are complaining about not being able to send to your billing address which should be the home you live at. I find their service amazing. The customer service is fantastic and their cigars are smokable right out of the box. Anyone who thinks JRs or CI is better must be nuts. And if you’re a loyal customer, you really start seeing the perks.

V1SS said,

on November 8th, 2011 at 08:48

Experience:

I love that you can order in singles and they offer alot of 5 pack deals. Have placed 2 orders with them on hard to find cigars.A++++

Scotty said,

on December 22nd, 2011 at 23:08

Experience:

Placed a phone order with Lisa late Tuesday.
Sent a box to Alabama and one to Kansas.
Alabama has already been delivered and Kansas is on the truck.
Great service

KarlB said,

on July 12th, 2012 at 09:51

Experience: Neutral

FSS has a good selection of products at a decent price. Coupons, auctions, and daily deals offer better discounts.
A recent order I received some nasty, dry Padron Series A cigars. Customer service provided a measly partial refund. Overall I’m not satisfied with that transaction, but other orders have been good.
I would probably order again if the deal looks good enough, though I am now keeping an eye out for a better retailer that will stand behind their orders.

chetanna said,

on July 14th, 2012 at 22:33

Experience: Neutral

Hello,
I placed an order for some cigars on famous-somke.com as you know they are priced in US Dollars . I made payments via my credit card for a sum of $77 but as i live in the UK do i get charded 77 Pounds or the conversion of $77 in poounds (appox £45)..
Second issue was that there was not estimate on when my goods would be delivered nor were the prices for deivery listed. In need some answer Thanks

swmi15 said,

on July 27th, 2012 at 16:59

Experience:

Ordered cigars from them and paid with PayPal. They called up and wanted my CC saying PayPal had a problem. I gave it to them even though I wanted to use my PayPal credit. I also had a problem with what i received but he wouldn’t take care of it. I had to call a separate person.

About 3 of the cigars in one of the 5 packs were crushed. Two of them that survived are practically unsmokable. They’re like petrified. The lady from customer support would only offer store credit. I wanted them to ship out a replacement. If I accepted store credit I would pay 7 shipping on a 14 item. Unacceptable.

Fortunately there are many other sites that sell cigars at competitive prices.

Simeon said,

on September 1st, 2012 at 20:02

Experience:

Good selection, below par customer service. I felt that as an international customer, they couldn’t care less about my order. Placed an order, nothing happened for a week. They eventually contacted me after I sent them e-mail, and the credit card verification process went fairly ok. They sent me a confirmation by e-mail saying: “Everything’s ok, your order will ship today.” Next 10 days, nothing happens, order status still unchanged. I finally had to send them another e-mail asking what’s the problem, and only after that they managed to finally ship my order. No explanations, no apologies, nothing. In total my order was not shipped until over three weeks since having placed the order, and for me that’s less than impressive. Will definitely order elsewhere next time.

DannyG said,

on September 18th, 2012 at 15:59

Experience:

Twice ordered from them n twice they mess up with the credit card issue. They dont realize customers have deadlines n time to collect. I live overseas so was coming to USA, placed the order well 2-weeks ago n followed up with a call, replied thir email the same day to verify address. Then 2-days before actual delivery they send 3 emails saying waiting for credit card verification. I am so livid mad. They just thought about themselves but from customer viewpoint or experience! If there are negative marks they get it. No more this hassel. An email to The Boss elicited no response. Do you want to deal with these people. Go elsewhere

kamas said,

on December 7th, 2012 at 07:04

Experience:

Had very bad experience with famous smoke. With them making an issue of the monthly statement verification documents.
I live in japan and we use electronic monthly statement and not in paper form. I did send three times copy of my credit card and the electronic statement yet they never process my order.
Nicole Patoki is the lady i communicated with, she was unprofessional they she replied my concerns.
I will never order any cigars from famous smoke

BIGmike said,

on December 10th, 2012 at 19:14

Experience:

Love Famous Smoke! They are my primary online cigar retailer. Great selection, deals, and service. A+++++

Martin said,

on December 15th, 2012 at 18:49

Experience:

My first order. Arrived the next day, even though I had basic shipping. Cigars were in great condition. Will buy there again.

Steve said,

on January 3rd, 2013 at 19:21

Experience:

Very disappointed! I placed and order for over 200 dollars. Famous smoke shop promptly took the money from my PayPal account…several days later they contacted me through email stating that they needed account information so they could process the order? What a scam! When I talk to customer service I explained to them that they had already taking money from my PayPal account. I explained to them that I was not happy that it was going to take longer for me to receive my order. Customer Service if you can call it that?? was extremely indifferent, simply asking me if I wanted to cancel my order…
which I did!!

obviousadams said,

on February 7th, 2013 at 05:14

Experience:

Ordered a bunch of times. A little pricey compared to my favorite places but reliable and the place I go when my other places are out of stock. With coupons you can do pretty well and they always have plenty of those.

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