URL : http://www.cubanlous.com
Sells : Cuban Cigars
Based in : Switzerland
Online Since : 2003
Rating : 67 (
: 77, 
: 10)
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Description : Since 2003, Cuban Lou's has been a merchant of Cuban cigars. Their offices and bonded warehousing facility is located in the Romandie Region of Switzerland.
108 Comments
Experience:
Wide selection of Habanos, competitive pricing and fast, secure shipping. Boxes are vacuum sealed and in good condition on arrival.
Experience:
Competitive prices. Received my shipment in excellent condition in less than one week. Great selection of 3 and 5 packs for those who want to sample new cigars or can’t afford full boxes. I’ll definitely order again from Cuban Lous when the time comes.
Experience:
i have ordered hundreds of CCs from this site,superb service at all times.
Experience:
Definately use them again. prices a bit higher than some other sites, but the service was fantastic. Gladly order from them again for the service alone!
Experience:
Great service fast turn around…I am a customer for good!
Experience:
4 day processing and 7 day shipping after that. Great communication with Kevin.
I don’t know if the cigars are fake or not, but I have smoked many many cigars (both C and NC) and these were some of the best cigars I have ever smoked. As others have said, they will definitely benefit from aging in the humidor but they were great cigars.
Experience:
Very good experience. Delivered in 7 days after shipping confirmation. Good service, good communication (prompt notification of shipment) and a very good cigar(s).
Experience:
have been well treated at cuban lou’s and delivery was fast
Experience:
it is good and precise as a Swiss
Cohiba Genios
Experience:
I took advantage of the Christmas special, lowered price and free shipping. These guys are
the are greatest!!!!!!!!!!! Extremly greatfull
of the great product and shipping!!!!!! Doug
Experience:
Jumped on a 2008 Monte Subline special. Superfast shipping and receipt. Great price, just an overall positive experience.
Experience:
Excellent site, great product, and reasonably quick shipping time. And the cigars are the real McCoy!
Comment #2 (Sep 14, 2010): *Another successful delivery of a precious product safe and snug to my door! AAA+++company
Experience:
Together with my best friend P. we ordered two boxes of Romeo Y Julieta Edicion Limitada 2009, only to receive two boxes that contained a number of severely split cigars, one whose wrapper is about to peel off completely, and the consistency of the stuff raises questions. We have owned numerous cigars of that model previously without quality defects whatsoever, and given the difficulty we are now having in dealing with CubanLous to obtain a satisfactory resolution of the problem I’m beginning to wonder whether the products are genuine or counterfeit.
Experience:
Cigars are well priced, the amounts of emails received letting me know what the status of my order was really good and it took only 5 working days to deliver to Denmark. Cigars were in very good condition, vacuum sealed and boxed with lots of protective foam. Will definitely buy more cigars from this site!
Experience:
Better prices out there, but always been pleased with their products/service.
Experience:
Fastest delivery (to Tokyo Japan) of any company I’ve used to date. My recent order was not charged for postage! Just the online price. Still arrived in 3 days of dispatch.
Customs clearance in Japan is a pain in the arse, but Cuban Lou’s probably cant control that. I’m not sure if they’re putting the value anywhere -that’s what I’m getting asked by customs to provide, which holds things up.
The Cigars are authentic to the best of my knowledge. Next order is Bolivar; will no for sure then! With Monte Edmundo Tubos -in one out of five 3 packs, cigars were slightly molded. Gave those to mates who were grateful none the less.
I will use this company again, and have already recommended to friends.
Experience:
Cuban Lous has really screwed up. Since I wrote last month about the defective order (made in July) there has been no progress. Initially, CubanLous took long periods of time to respond to backwards-and-forwards messages, now for the past two weeks there has been NO response at all. I cannot recommend this supplier, meanwhile I’ve been ordering through other suppliers and been pleased with the results and I am yet hopeful the right person at CubanLous will pick up the case and resolve it.
Experience:
Having ordered from Cuban Lous before with no problems before..
So there was some good deals during the labour day week..(two box deals) So placed order as normal.. my order was shipped (took a little longer than before)
So the shipment arrived on 7/10/10, a full fours weeks to get to the UK from Europe !! only to find that half of my paid for order was not shipped..
My Order below;
Fonseca Cosacos – 25 cigars – TWO BOXES
Partagas Aristocrats – 25 cigars – TWO BOXES
I have only receive the Partagas Aristocrats, so to date i have sent 6 emails to Kevin at CubanLous..still no reply.. no one answer the phone (so called customer order line!)
Am $175.00 out of pocket and i dont think i will be seeing it !!
I will not be ordering from them again, if this is not sorted to my liking.. “Very Poor Customer Service”
This is the Quote for CubanLous Returns and Refunds section…
“In the unlikely event that you are not completely satisfied with the condition or freshness of any of our cigars or if you receive damaged merchandise, simply contact us, let us know the problem, and we will give you full return instructions and replace your order”
Got to love this part…
“Our top priority is to provide you with world-class service, selection, and cigars at the lowest possible prices”
Experience:
We should refer to them as Cuban Loo’s, with the sh1t service they’ve been giving. Friends of mine had previously ordered from there so I gave it a try and now I am sorry. The goods arrived in very poor condition and a very slow (and slowing) email dialog has gone nowhere. Last couple of days I have tried telephoning the company but no matter when I call the number is not putting me throughh to anyone. I wonder if the company has shut down and run into hiding?
Experience:
I have been experiencing the same: no delivery, ni response, no answering the phone. My orders have been taken “in fulfillment” on october 26th. Nothing has happened sice. If anyone knows more please inform me on this site. Before service always was perfect, fast and good cigars………
Update (Oct 20, 2010): got an email today. They will fill my order before the end of the week. Apologises for the mess; seems honest and sincere. Hope my smokes will soon be here!!! Even if they screw up i still like the service. Wait and see…..
Update (Oct 28, 2010): MY CIGARS HAVE ARRIVED!! Today my cigars finally arrived. It has taken about a month and some trouble. This was my first subpar experience with cubanlous. Hopefully also the last. Prices, shipment quality and service make that I will still be ordering with cubanlous in the future.
Experience:
To date, I’ve placed 3 orders. 2 were received in about 10 calendar days from date of order.The 3rd is en route. Orders take about 2 days to process and 2 days in fullfillment. Airmail takes about 3-5 days to the U.S. Very nice service.
Experience:
Ordered a SLB of 10 Siglo VI and the authentic Habanos arrived in excellent condition. The fulfillment process was a bit slow but the low price more than made up for it. They have definitely earned my repeat business.
Experience:
I ordered a box on 9/8/10. No cigars as of 10/29/10. I have sent several e-mails to resolve – no response. I think they are having problems. Will not order from them again. STAY AWAY!!!!
Experience:
I live in the US and have ordered 3 tmes and have always got them within 7 days! I would recommend Cuban Lous! The Cigar are legit. I recently went the LCDH and bought a sampler of CC back to confirm if cuban Lous to see if there was any difference and they look and taste identical…. Cuban Loud has my trust!!
Experience:
Cubanlous.com ARE SELLING FAKE CIGARS. Please distribute these info in the web so that in future nobody else will get cheated by them. AGAIN CUBANLOUS ARE SELLING FAKE CIGARS. They mix some of the cigars with fake and real one. Not all are fake but they select the customer that they want to cheat.
Experience:
Milee, would you explain your statement? Never seen any fakes from them personally, nor have I ever heard of any, just the oposite. A little more information would be helpful. Thanks.
Experience:
I wish I had read these comments before ordering from Cuban Lou on Thanksgiving weekend. The tracking number they sent me indicates that my order has not left Switzerland, and when I inquired they sent a canned email blaming “increased security” because of “terrorist incidents”
Complete BS, and I will probably never see my cigars.
Avoid!!
Experience:
I have been ordering from CubanLou’s for 5+ years. I have ordered a lot of cigars and although there were some supply issues at first, I have only positive comments about Kevin et al. When problems have arisen, he has always taken care of things in te end.
I do know for a fact they he and other cigar distributors have had HUGE problems recently with confications by customs. The increased scrutiny of overseas packages resulting from those asshole terrorists (recall the ink cartridges?) led to xraying all packages and US customs have confiscated hundreds of thousands of cigars as a result. (google this if you have any doubts) Cl’s has been trying to deal with with the massive losses and figuring out how to replace the cigars. Needless to say they have been swamped with emails. Some of my emails have been unaswered so I just resend them until I get an answer. Keep the faith and let’s hope things get straightened for us and CL’s. I have dealing with mail order Habanos for 20+ years and they have been the best I have dealt with ver those years and there have been many.
Experience:
Best supplier ever – hope they survive the recent losses due to increased scrutiny due to changes in air cargo regulations.
Experience:
What’s up with this vendor … No cigars… Won’t return emails on body answers the phone … I think this place has ripped me off
Experience:
I have ordered literally Thousands of Dollars of product from them and they always delivery. Thank you Kevin
Experience:
Don’t expect service from Lukas, when there is a problem. I was the highest bidder on one of their auctions and some how a lower bid won. When I wrote Lukas all he was willing to do was apologize and blame it on a computer glitch.
Experience:
Got a box of Montecristo 2s in the mail today. It’s obvious the box was reused. Broken seals, fake old seals over new, serial numbered seals?
I crack it and see some two tone cigars, some with spots on them. I contacted them today, we’ll see what they say….
Pictures: pic1, pic2, pic3, pic4, pic5
Update (Jun 25 2011) long story short- I contacted my credit card company and disputed the charge. I’m no cuban expert, but the seals seemed strange to me, and I couldn’t get an answer about this. Look at the pics and judge for yourself.
Experience:
Very good cigars. Lost two shipments but was refunded in both cases. I have used these guys dozens of times of a two year period. Prices are unbeatable. Delivery can be slow but hey, it is worth the wait. Must be patient on refunds. Lukas and Kevin stand behind their product. PERIOD!
Experience:
I only smoke Habanos. I have purchased over 50 boxes of Cubans in the last 5 years, and have smoked almost 80% of all Habano brands.
I have also spend over $1,600 on fake “Cuban” cigars, and can spot a counterfeit easily.
Since I began ordering from Lou’s about 2 years ago, every box I have ordered has been authentic – which is all that need be said about a Cuban cigar. Also, boxes arrive quickly, perfectly humidified, and in great shape.
Cigar Dave : )
http://www.ValenciaCigarLounge.com
Experience:
Cigars arrived today in excellent condition. Packing was first rate, and the vacuum sealed bag was a big plus! This was my first order, and I am very pleased with it. Immediately after sending this message, I will be ordering another box. Thank you for the great service!
Experience:
One of CL’s happy USA customers! Am so impressed with their clean and simple approach–no taxes, no shipping!! Just sampled a Bolivar belicoso that arrived last week and simply delicious. Have several sources of Cubans but CL’s are top of the shelf. Kudos…keep it up gang!!
Experience:
Thank you CL for good quality products at reasonable price. Good quality cuban cigars are hard to come by here in Asia but thanks to CL, I am enjoying great cigars daily. Keep up the good work CL!
Experience:
I have ordered Cuban cigars from several different websites and have had nothing but a positive experience using Cuban Lou’s. Lukas has been very responsive & attentive to my questions. I am very impressed with how the website is set up and is updated with your order’s status/ tracking via Swiss post. Overall very good experience & great specials!!
-Mike
Experience:
Always what I ordered, always sent and received. Cigars are what they say they are. I’ve had zero problems. Thanks, Smokin Steve
Experience:
My order was Partagas Serie D, and it arrived in less than a week. If I order from Pa. to La. it takes longer sometimes. As is my routine, I smoked one right off the truck, and it is def a great Cuban cigar! Box code was Feb. 11, but was still an excellent smoke! Cuban Lou has my business forever!
Ken G
Experience:
Great cigars and great service! Kevin seems to really care! I would recommend this site to my friends!
Experience:
I have ordered several boxes of cigars from Cuban Lou’s and I have nothing but positives to say about their products, customer service and delivery. I recently had a small issue with one of the products I ordered (manufacturer issue). Lukas provided quick resolution to the problem, which was much appreciated. I will certainly continue to send my business their way.
Dave
Experience:
I have placed several orders with only one issue that was quickly resolved to my satisfaction. Overall, an A+ rating to this vendor.
Experience:
I’ve ordered a number of times and have never had a problem with Cuban Lou’s. This time, I put in an order and then realized (later that weekend) that I had ordered the wrong thing. I emailed Cuban Lou’s to see if they could change it. Lukas did so gladly, since there was still time. As usual, my order arrived exactly as specified and on schedule. Lukas also answered some questions for me about storage. I can’t help but believe that Lukas will help you with any problem (although I’ve never had one). I’m very pleased with Cuban Lou’s
Experience:
I’ve been using Cuban Lou for almost 5 years now. Always been happy with the service, quality and selection. I’ve recommended them to a number of friends they’ve all let me know that they are equally satisfied. Definitely an A+.
Experience:
I’ve been ordering and receiving Montecristo No.2s, Cohiba Robistos and Siglo VI for over five years.
CubanLous oredring and delivery process is very good, their delivery is always timely and the quality is excellent.
I’d recommend CubanLous to anybody who enjoys Cuban cigars and wants the guarantee of quality and delivery.
A very good supplier!
Experience:
cuban lou’s continues to deliver, time after time. the communication is great, the service is outstanding and the product leaves no doubt. i’ve bought from these guys for years and have not had a single negative experience. take it from an old botl….you can buy with certainty.
Experience:
I am a long time cigar smoker of many years and deal with quite a few different vendors of both cuban and non-cuban cigars, online as well as in the shops, all over the world. Cubanlous gives great service, fair pricing, a good product, and personalized service on every purchase with a genuine interest in customer satisfaction. I have recommended them many times to others over the years and do not hesitate to endorse their excellent service. Sometimes there are issues with orders shipped to various places around the globe. So what else is new. I have always found that Lukas goes the extra mile to ensure satisfaction. I give them a AAA rating. It doesn’t get much better than that.
DaleK
Experience:
Cubanlous is the best cigar seller with whom I have ever dealt. The cigars always arrive fresh and seem to be from the best of the Cuban exports. The variety is outstanding. The sales are real bargains. Kevin is friendly, courteous, and helpful. I recomend this site to all my friends who seek good cigars.
Experience:
Sometimes a bit slow with shipping, but in general I am satisfied with both service and product. Will shop again in the future.
Experience:
I have been ordering from CubanLou’s for a couple of years now. The cigars are always fresh, arrive timely and in perfect shape. Customer service is absolutely stellar. Kevin and Lukas should give classes in customer satisfaction. From price, to product to customer service, CubanLou’s is top shelf!
Experience:
I purchased 4 boxes from CL’s this year. So far the cigars are in good condition and taste great. Their pricing is reasonable. They have arrived in a timely fashion. I have no reason not to recommend them as a supplier.
Experience:
Recently ordered a box of San Cristabol Murrallas- asked Lukas for a TEB/07 box. He quickly responded and said he thought all they had left of this discontinued cigars were 2010 releases. When my order quicly arrived it was a 2007/TEB box code received in perfect condition. Thank you Lukas and CUBAN LOUS for your care and attention to my request.
Experience:
The price maybe not always the best you can find but in most cases the selection is good and they explain if you don’t know about cigars.
Experience:
Great service from CubanLous..my Bolivar LEs just arrived, and perfect. vaccuum sealed, 6 days from shipping to arrival. Keep it up!
Experience:
I ordered a box of Montechristo No 2 and unfortunately they have never arrived. I waited a long time as Australian Customs are very slow. Australian customs have never contacted about this box of cigars.
I informed Lukas and he immediately responded and is going to send me a box of 10 montechristo No2 as no trace can be found of my initial order.
I have purchased 4 boxes of cigars previously and received them all in great order and everything was done very professionly.
I recommend Cuban Lou’s for being honest and trying to do the right thing by their customers.
Experience:
i’ve been buying cigars from cuban lou’s since they opened. if you want quality, authentic cuban cigars with the best prices and service in the world you need to get them from cuban lou’s. i have purchased over 80 boxes of cigars from kevin and lukas over the years and have never had a problem. if you are used to smoking fake cigars then you might question them. if you know what a real cuban is supposed to taste like you will never buy anywhere else.
Experience:
I really like my experience with Coubaln Lous. I got some cigars for my dad and the service was great and cigars came really fast. All in all, I will probably go there for cigars again, their prices are great too!
Experience:
Over the last 10 years I have bought hundreds of boxes of Cuban cigars from numerous Swiss web sites. Cuban Lou’s always has the best prices. I have a humidor with over 1000 cuban cigars most of the time and think I know the various flavors of Cuban. I have the best Padrons, OpuX Fuente’s and other hghly regarded non-Cubans. They are interesting but taste completely different. I am confident that every one of the thousands of Cuban I have received from Cuban Lou’s are authentic. Every issue or question I have had has been handled in a way that has given me more confidence in dealing with Cuban Lou’s. Good Holiday smokes to all.
Experience:
Love Cuban Lou’s,think im addicted to ordering from them. Their service is unreal,they always get back to you through emailing so quick and their deliveries are always on time and sometimes they arrive early. I never had any problems with them what so ever. All my orders came perfectly packaged and fresh, ready to be smoked. I ordered from other sites, and I only had problems. Im so glad and happy I found Cuban Lou’s. Their cigars are authentic and never had to worry about them being fake,like other sites. I found a great home, thanks Lukas. Can’t wait to put my next order in. Oh ya there prices are great! Wish I would have found them alot sooner. Happy Holidays!
Experience:
i have purchased from Cuban-Lou’s 3 times so far and have yet to experience any of the negative things i have read. prices are fair, quality is good and shipping has been exactly as theynsay on their site. i will continue to get my stogies from here.
Experience:
I have ordered 3 times from Cuban Lou’s. My second order arrived and had a defect. I contacted CL’s back and returned the second batch for evaluation. Instant credit back to my account plus received credit back for my postage. Awesome!!
Prices are pretty good (there are some cheaper), but there is never postage added to my orders and they arrive within the quoted time period.
Lukas responds back to inquiries on a timely basis and has kept me happy. I placed my 4th order for another box of RnJ’s yesterday. Can’t wait!
Experience:
Got my order timely, as promised, great packaging and authentic product. They made me a loyal buyer and believer for life.
Experience:
Just got my most recent order … box of monty no2s and a box of JuanLopez no1s :)
almost hugged the mailman when they arrived as my stash got a bit depleted over Xmas … opened up the boxes and all the sticks are in great condition … resting comfortably in my humidor now with that amazing cuban aroma we’ve all come to love.
Will definitely be back with more orders as CLs have always shipped my cigars in a timely and hassle free manner.
Experience:
Excellent customer service!! I was able to change my order several days after I had placed it, and they honored a referal that was over a year old, but never credited to my account. The cigars I received were in excellent shape. I WILL order from them again!!
Experience:
I just placed an order with CubanLous.com for a box of Romeo y Julieta No.1 Tubos and a box of Montecristo No.2′s – Had an issue with my CC but a quick call straightened that out. I placed the order today and I will write a full review with a detailed comparisons to the cigars I already have in the humidor. Stay tuned!
Update (Jan 31 2012) This is a follow up to my previous email. I placed my order on 1/17/2012 and received my items on 1/30/2012 is excellent condition. The serial number was removed off of the boxes which I expected to protect the distributor(s), but the boxes were sealed as I requested, and are authentic and match up perfectly with what I had already in my humidor. Yes they are “green 7-2011″ but the R&J was so smooth and wonderful. I will write a more detailed review and pass it along to CL’s and CI’s websites. Great Job Cuban-Lou’s I apprecaite it
Experience:
I have placed several orders with Cuban Lou’s over the years. and have always been satisfied. My latest order was right after Christmas. The order seemed to be taking too long (no fault of Lou’s) and the staff at Lou’s went out of their way twice to check on it to keep my fears at bay. That type of service will keep me going back to them.
Experience:
Arrived in great shape!
Thanks!
Experience:
My first purchase from Cubanlous. Good communication from Lukas. New warehouse and Christmas holidays was still less delay than some others. Cigars arrived in excellent condition. I will certainly order from Lukas again in the near future.
Experience:
Four orders (and one gift from a friend) over the last year have all arrived as promised and in perfect condition. I have and will continue to recommend highly.
Experience:
Lukas is very responsive and I always enjoy the well priced sticks in excellent condition!
Experience:
Bought here once, all was good. Will buy again.
Experience:
I have been enjoying the cigars from Cuban Lous for several years now. Their selection is great, the pricing is better than other cigar shops online, and they deliver quickly.
Give them a try, you won’t be disappointed.
DGK
Experience:
I have purchased cigars from CubanLous for several years, and have been very pleased. They are a reliable vendor — the cigars always arrive about when I expect them, and they are always fresh and in good shape. Customer service at CubanLous is also excellent — Lukas is very flexible and willing to help if, for example, I want to change an order. I think CubanLous is an extraordinarily high quality vendor of the world’s finest cigars.
Experience:
great selection, reasonable prices, and reliable shipping. What more can you ask of a supplier of ANY kind of merchandise ?
Experience:
Latest batch of belicosos are great, quick shipment, nice smoke!
Experience:
100% Satisfied! What I’ve purchased from Cuban Lou’s has been well received by friends as well as myself as authentic, (the real deal).
One box out of all several orders were a little harder than usual. I contacted Lukas and he compensated me respectfully. I appreciated he’s attention and quick response.
I’ll always be a customer.
Experience:
Cuban Lou’s is the best ! Shipments are always on time and should they get lost. Cuban Lou’s will replace. It happen one time for me and there was no problem with getting a replacement shipment. I have found when it comes to service, price, quality…..Cuban Lou’s is #1 in my book.
Experience:
I have been ordering from Cuban Lou’s for years. My experience has always been positive. Fresh, vacuum-packed, quality Cuban cigars arriving within 7-10 days of order. I’m a customer for life!
Experience:
Great selection, great service. I’ve compared the smokes I get from Lou’s with smokes I got abroad and I found them exactly the same. They arrive quickly and vaccum packed in great condition. If there’s a problem (e.g. lost package) there is great service to back up the product.
Experience:
Ordered here a couple of times, love the service. Any faulty cigars are replaced… very professional!
Experience:
One of the few that still offers a shipping guarantee after the Chicago massacre. Genuine cigars of high quality (never any moldy sticks) and if there is an issue, they take care of it.
Experience:
I have been dealing with Cuban Lous for about three years now. I travel quite a bit and they always seem to find me and my cigars are always sent to the new address. The cigars are fresh and smokable on arrival. I have never had any problems and their prices are incredible. I highly recommend this site, and use them on a very regular basis. I am a loyal customer
Experience:
I am very satisfied. This was the online shop I started with at the recommendation of an associate. Great cigars, great prices and great service.
Experience:
The people at CubanLous are very friendly and the products from CubanLous are top notch. I enjoy buying from your business. Vernon
Experience:
The above review was supposed to be POSITIVE!!!
