http://www.cigarsofhabanos.com
Sells : Cuban Cigars
Based in : Hong Kong
Online Since : 2003
Rating : 79 (
: 84, 
: 5)
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Description (from the website) : Our parent company established itself in Hong Kong in 1946 and we have been supplying the world with the best in Cuban cigars for over 15 years.
Experience:
I give a big thumbs up to Cigars of Habanos (“COH”). COH has a great selection of cigars that are always in stock and, moreover, consistently the best prices on the Internet. Many of the other online retailers from time to time match COH prices with discrete specials on particular cigars. But COH offers 15% on all orders above US$300, which almost always makes COH cheaper than the others on every marca and vitola. Customer service has been excellent as well. COH usually ships within 2-3 days of my order and the package arrives within 4-6 days. Ravi seems like a nice guy who is helpful and easy to deal with. One note, although COH is in Hong Kong, they ship out of a warehouse in Switzerland. I was a bit confused when I received my first order in a Swiss Post package.
Experience:
My first order from CoH arrived this morning. I made a small first order just to be on the same side and check them out – 12 cab of Trinni Reyes. Total of 8 days from ordering to delivery all the way from HK – transit time was actually only 3 days so cigars arrived nice and fresh, not at all dried out. I’m as convinved as one can be that they are genuine, seals broken but barcode & holgram etc all present and checked out fine on HabanosSA website.
Prices are very good, just need to decide what to order next…?
Experience:
Used to use them all the time, especially with some of their “mega” sales. When they stop these specials, I found other sites with better pricing. They were always top notch, no issues.
Experience:
These cigars are definitely fake. I requested the box be unopened but in fact they clearly had been opened as the corner seal was open and had a second seal put on which also was open. The Cuban seal on the corner was an older seal as it was smaller than a normal one and had a second seal underneath. The top seal was unopened but the bottom seal had been cut at some point. I would bet that they took an authentic box and put fake cigars inside and tried to reseal it assuming I would never know any better. Further more the box was in poor condition upon arrival and had a stamp from 09 on the bottom. Overall it wreaks of counterfeit. Just more proof that you shouldn’t buy Cubans online.
Experience:
Ordered 4 boxes in total, always top notch sticks and speedy delivery. Tracking and emails keep you well informed. Ravi is a first class retailer of REAL cubans
Experience:
Had two fairly large orders delivered by CoH. Both times good service and very good prices. My only complaint was that my last order had a few badly damaged sticks – 3 out of 120 – overall I would recommend. I’m not an ‘expert’ but I don’t believe I’ve received any fakes.
Experience:
I’ve bought from Ravi dozens of times and only once had a problem which he rectified immediately (cracked cigars due to transit).
@ MontecristoLover above: the practise of double-sealing a box is quite common. The new seal is smaller and has a bar-code on it and is is often placed over the larger, older seal. Sometimes the factory will double-check a box for quality and place a 2nd seal over the first. The code on 2nd seal will begin with XX to denote a 2nd check.
CoH are a first-rate retailer and I stand by them 100%
Experience:
I discovered a love of cigars when I visited Cuba on my honeymoon. Sadly with UK prices it’s not really a habit I can justify to myself, let alone to my wife. And then after a fair amount of research I discovered CoH and I’ve never looked back – I can only say that they’ve been fantastic. I’ve now made several orders of various types of cigars. The prices are excellent (about 1/3 that of the UK) and the orders always arrive within about 3 days. The order tracking is extremely useful and all cigars have arrived in good condition (definitely no fakes). Thanks to CoH I’m able to maintain a well stocked humidor and enjoy a cigar whenever I feel like it, whilst also avoiding grief from my wife for spending exorbitant amounts of money.
Experience:
Just placed my second order with Ravi. First order was placed a week back. Excellent service and communication from Ravi. Looking forward to about four packages. I’ll let you’ll know how it goes once I receive the cigars.
Update (Jun 10 2011) Just received my first order. Excellent quality and extra fast shipping! Simply superb!
Update (Jun 22 2011) Still haven’t received the boxes from my last order because of the imbeciles at Canada Post. Thank you Canada Post!
Placed another order for 3 more boxes yesterday. As usual great communication from Ravi. Will update once I receive the cigars.
Update (Jul 15 2011) Excellent service from Ravi! Reveived all the pending boxes. Just placed orders for 4 more big boxes!
Update (Aug 10 2011) Bought over 25 boxes from COH in 3 months. Ravi has paid attention to every little detail of every order of mine. He even asked me if he should ship or refund my money when he did not have a particular box code I wanted. Always good quality cigars from COH. Excellent communication from Ravi.
Experience:
On my second order from coh. so far so good.@montecristo should know that all cuban cigar boxes have box dtds the older the better in most cases unless a bad yr.Also they open the box to ck it. Be sure to ask Ravi to send you the box dtd and codes for all the cigars so that you can pick your boxes.
Update (Jun 15 2011) Just got my second box from COH. Took only a wk from shipping dtd. Got some ’08 trinidad coloniales
sticks are in great condition. My first box was partagas sd #4, great taste and great prices on both boxes.
Experience:
I received a few days ago my first order from CoH (3 boxes received in 3 separate shipments). I used to order from another website (which currently appears at the top of the league for cubans), but had to abandon them as they recently faced consistent problems with delivering in my country.
All cigars received by CoH were in very good condition, with proper packaging and authentic seals which I checked at the Habanos website.
Delivery took a bit longer than I am used to (10-12 calendar days from putting my order) but I consider it reasonable since the cigars are sent to Europe all the way from Hong-Kong.
Overall, one of my best online experiences, will have no doubt to order again from this website.
Experience:
I have been using COH for over 5 years and they are still one of the three vendors I use regularly. I have had mostly positive experiences and continue to recommend them. Pricing and selection is above average. Prices have gone up lately, they are no longer the cheapest. I keep checking in regularly in case they offer any new specials. Shipping has usually been decent. I have one bad box over the years, but all of the others have met or exceeded expectations. Recommended.
Experience:
I’m from singapore. I received my order of partagas serial D4, 10 box about 2 wks ago. Box code/date, APR/Mar 11.
Warranty seal with hologamy and bar code intact. Did a verification check on the bar code and found to be valid and authentic.
Cigars are uniform in colour/length/sizes.
Experience:
10 days from order to delivery. Authentic monte #2′s. Recommended. Thanks Ravi!
Experience:
ordered RASCC which look amazing…had one ROTT and tasted like its been sitting in my humi for a couple years absolutly perfect..
Experience:
Bought a box of 10 RYJ Short Churchills. Ordered on the 19th. They shipped on the 20th. and I recieved them in the Stars and Stripes on the 26th. Packaging was ok. 8 out of 10 cigars had some splits or cracks in the wrapper but are probably smoke-able. I did ask they be inspected before shipping so I am going to assume this happend in transit. I sent a follow up email with the vendor explaining what I recieved and stated that I would keep them and intended to smoke them but I would hope to recieve better in future purchases. I did not ask for a refund or replacement and I assume he would replace them if I wanted to return them but it was my choice to keep them. I have not recieved a response to my email. I did smoke one ROTT and it was definately a cuban RYJ short churchill. I gave a positive because over all I got a great price on an authentic product and recieved it in great time. Had I wanted to do a return Im sure it wouldnt have been a problem.
Experience:
Super maximum bullish with this store. Fast shipping my first batch of order came in very well. Not overly packed easily pass through the custom like they don’t give a damn. I can smell it even before opening the package, the box has everything intact, beautiful cigars everything looks right where it should be. You can tell when it isn’t right, u know what I mean. Freaking awesome, I tried 2 shops before hand and was going to keep trying til I find the reliable one, now I will just stop at COH, will keep ordering
Update (Oct 14 2011) AGAIN, now i put in a heavy order, bam bam bam, it’s coming in just nicely. However, i just recieved a box of 10 Bol Gold Medal, 2 sticks got damaged but just put in an email, i’m sure that Ravi is cool to fix me up with something, i’m very relax, having good faith in this store that’s for sure.
Update #2 (Oct 17 2011) resolved now, easy with 2 emails.
Experience:
Recvieved a box of BHK 56′s, no question on authenticity. I have 6 boxes enroute, this is the cheapest I’ve found Cubans and the bigger the order the better the savings…I was about to buy an extra box because my order was so heavily discounted…
Experience:
Another satisfied customer! fast delivery and cigars (BHK 52) were in excellent condition upon arrival. Will order again for sure.
Update (Nov 19 2011) Just received my second order from COH and I am sold on their product and service they are now one of, if not my prefered provider of cigars!
Experience:
I did a lot of research before buying Cubans online. I ordered my first box from COH and was impressed by the quick responses to my emails. The cigars arrived in perfect condition. The labels arrived a few days later. Happy with my purchase.The cigars appear to be the real deal. I will be ordering again from COH. Thanks Ravi for your great service and the free gift!
Experience:
Ordered some Magicos for a friend in the UK. the pricing was extremely competitive. Cigars got there in good shape, unmolested and in very good time! And no mishaps with customs excise either.
Experience:
Dealt with these people for years and they sell no fakes. Perfect cigars every time. Whoever thinks they may be fake knows nothing about cigars. They wouldnt be in business a week. Do not hesitate dealing with these people.
Experience:
I have dealings with COH for a few years. To be honest I thought some Brands were fake at first But changed my mind as time went by.
Shipping is very fast, order usually takes one week to deliver which is fast when you live on the last Island in Western Europe.
Ravi is fantastic to deal with and the Christmas pressie each year adds to the quality of the people at COH, Rock on Guys
Experience:
Outstanding service and great cigars. Prompt shipping. Very discreet. Box codes available on request. Very fast ems shipping. Cant recommend enough. Ravi, you rock :)
Experience:
I ordered a few times from them and great service. Good cigars and fast shipping! Ravi is one of the two dealers I use.
Experience:
beware. this is my experience : i ordered three times.
for the first order, i got good cigars (not excellent).
for the second order, i got very good cigars but some problems in construction.
for the third, i got very bad cigars with the worst draw. in all cases, the wrapper was very fragile and all my cigars broke during smoking.
i don’t know if my cigars were fake as the taste was not too bad but they were of less quality for sure. so i lost my confidence on them.
so beware before placing several order with this supplier.
Experience:
I have smoked lots of Cubans in my life to know what they taste like.
Real Cuban Cigars taste great even young and very rarely have I seen them having serious issues in taste and construction as the cigars I received from this vendor.
I rate my cigars by taste and quality and true premium Cuban Laquitos are great cigars with never any issues as these……I have smoked a truck load of them to know the difference.
I placed two orders with this vendor and I received one of them and the other is broken up in transit in two packages instead of one out of which one is lost and the other is stuck in NY somewhere for too long now.
The ones I received(two boxes) are the most interesting combo of mostly fakes and real ones in the same box!
One stick in particular had plum on it while the others suppose to be of young age as of the date on the box.
Varnished 898s being bad non varnished types and Monte Laquito No 1s mostly plugged and real,and also fakes with some real ones in the same box!
How interesting!
Even more so most have either a taste issue that real habanos of that brand never do and the construction issues being plugged that real Laquitos No 1s do not and definitely not with that kind of variation in the same box.
Cuban cigars are always much better than this.
Ravi claims he opens his boxes to check for quality and he claims on his mails with me that he has seen habanos that feel loose and are completely plugged so he has no way to know about the draw……I told him I can tell plugged ones by feel and verify it every time I light one up if they are so.
He is also ironic about me being some kind of an expert that knows very little about cigars when I claimed what his cigars are like.
If only his cigars where as good as his talk ….it would have been worth buying a lot from him.
All wondering about what they smoke better get some experience about what they should taste like so no one can make claims that are not true or fool you.
For all concerned Habanos distributors care less about having their codes on boxes in the hands of aficionados in the US enjoying their cigars and it happens all the time….. and there is no registry to prove if Ravi sold them to you or not,so if you want to believe his reasons why he peels bar codes on your boxes you will fall victim to the bad cigars you will get that do not taste as the real Cuban cigars of the specific premium brand.
He claims the distributors do not want to be known for having their cigars en masse (quote on quote) coming to the US in case they want to participate in this market when the embargo gets lifted off!!!!
What individual along would ever compose en masse issue for a habanos distributor that this vendor poses that he protects by peeling of bar codes and even further customs cares less if they take your cigars in regards to which distributor they originated from.
All these boxes are marked cigars on the outside of the package and they come through….do you ever wonder….
I am done spending my time dealing with this kind of stuff trying to buy some cigars.
If you have enough trust with anyone to buy Cuban cigars from the US,you should have a mutual trust that they ship you original products as made intact from the manufacturer and if they tell you they do not do this they will sell you cigars that have never been in Cuba even on vacation ….as someone wrote somewhere on the net….I think they are selling stuff also….
Beware ,trust your taste buds and smoke some real Habanos so you know what they taste like before you order garbage on the net.
Premium real Cubans are truly the best cigars in the world and they taste awesome.
I am done ever buying on line from the US and stay with the trusted sources I have when I am back in Europe….their cigars always tasted awesome with that ever so familiar taste all the time.
Experience:
Been using this seller for about 6 months in which time I’ve made several orders. NEVER had a problem as far as authenticity goes. Orders are shipped and arrive pretty quick too
Experience:
Ordered with the for the first time after reading many reviews. These guys are AWESOME.
Not only are their prices fantastic, their sticks are completely legit.
They also send their cigars marked very discreetly so that the tax man has a very difficult time getting you. No customs to worry for me.
Will definitely order from them again.
Don’t bother with the other Hong Kong site called Finest Cuban Cigars. Their stock is questionable.
Experience:
Ordered from them a lot in 2009 and 2010. Only one issue where I was unhappy with greenish wrappers. Ravi told me to place a note on my orders and he would make sure I did not get light wrappers. Never had a problem after that. Starting ordering from PuroExpress in 2010 and 2011 to save a few bucks per box. They changed owners at Puro and became incredibly nasty when I had an issue with an order. I’ve gone back to COH. Ravi will address any concerns and cigars always arrive in good condition (overhumidified but that is good since they are traveling overseas)and are shipped quickly (within 48 hours usually). Overall very positive experiences.
Experience:
Ordered Partagas Serie P No.2 AT- box date Oct ’11 and Cohiba Maduro 5 Genios- box date Oct ’11 and received them in 11 days. I even requested that my order by vacuum sealed which they did free of charge! Tracking worked all the way state side and no problems with getting them into my state side humidor. Only problem I could even comment about would be a little green spot on the outer Cohiba box that was cardboard. The inner box was what counts and that was intact and beautiful. Needless to say I ditched that outer box in the garbage. Ravi answered my emails promptly and I was impressed with how fast I received my smokes. The Serie P No. 2 are amazingly delicious. I’ve been duped before but I can definitely say these are the real deal. I have no idea why anyone would have any problems at all with them. I do plan to age them- if I can keep my hands off from them!!! I plan to use them as my go to Habanos source from now on.
Experience:
Ravi is excellent. Have ordered a couple times, takes a week flat to arrive, in excellent condition, and the real deal. Very responsive to emails, very timely, and great prices. For a newbie, carries a good stock of 10 boxes that allow one to try some things without a major commitment of coin or humidor space. I don’t know why you’d go elsewhere!
Experience:
Great company.
Fast delivery. Excellent customer support.
Experience:
Have ordered several times now from Ravi, including a few older, out of productions. Excellent everytime. Excellent prices, communication and packaging. You can just tell Ravi is a gentleman. While the recession has me buying less these days, a good portion of my sales will go his way. Thanks again
Experience:
Just picked up a box of Trinni Reyes and Boli PC’s. It took COH a week to ship, and Ravi sent me an email apologizing that they were really backed up. Customer service was great and the package did arrive safely.
Experience:
Have ordered from Ravi many times and have never had an issue. Ravi always does his best to fill any request I have as far as box code.
Experience:
Purchased a 10 box of Montecristo #2′s and a box of Partagas serie P #2 Tubos. All came in a week, authentic and perfect. Stamped aug 2011. Just ordered more Montecristo#2′s.
Recommended by my friend to use Ravi.
Update (Jul 15 2012) Last month ordered a box of Partagas Serie D No. 4′s…8 days to me, just received my box of Bolivar Royal Corona’s…9 days …both perfect, authentic, tastes great and aging….100% perfect and authentic, with absolutely no issues with any of the sticks…..Thanks again Ravi, don’t know how you do it, nor do I care…just thanks for allowing me keep enjoying!
Update (Aug 23 2012) Got my RASS shipped in 8 days. All perfect sticks…Thanks again Ravi…Excellent service.
Experience:
I’ve been a customer of COH for the past two years and have been unequivocally satisfied with their cigars, service, and prices. I’ve been smoking cc’s since the 70′s and I KNOW a Cuban when I smoke one (even unbanded). I’ve never had reason to suspect that COH sells anything but REAL Habanos
Experience:
Bought a large number of boxes from Ravi over several years and have found the service to be perfect.
Experience:
I have been ordering from COH for several years. Ravi is a true cigar professional. Just received a box of RASS and El Ray de Mundo. Great cigars! I’m letting the develop in my humidor. Thanks COH.
Experience:
Ordered my first box from COH on April 9th and received them on the west coast on the 18th. Packaging was good and included a humipak. The cigars look and taste good and have been consistent.
I just ordered another box that should be arriving any day. Best prices I have found.
Experience:
My second order just arrived. Ordered on 6-9 and received on 6-20 on the west coast. No problems with quality and they smell wonderful. I was a bit surprised to see a description hand written on the declarations label that said “25 cigars”. I am surprised that was not a red flag for customs.
Experience:
I have ordered many boxes over the last few months havent had a problem i usually get them with in 7 business days, “cuban cigars arent great young”
Experience:
I have ordered several boxes from these guys and they always ship fast, have some of the best prices. Ravi answers emails and your concerns in a very timely manner.
Experience:
Another successful order. 8 days total from when I ordered until I received them. I have noticed that some orders sit in NY customs longer than others. Everything was fine with the cigars and they were shipped with a humidipak as usual.
Experience:
I’ve had many purchases from COH and never had a problem. Top notch service to Canada.
Experience:
Been buying from COH since 2010. Great prices & great service!
Experience:
I’ve used COH 3 times, everything is OK, A++. Fast communication, fast shipping. Good price.
Experience:
A+++ i got my new box, Bolivar Simones 25′s, the fastest shipping and perfect condition. i’ve added a photo. http://img502.imageshack.us/img502/2765/97911256.jpg
Experience:
A+++, REAL CUBANS, Montecristo Grand Edmundo 2010 LE from COH, i added photos for you, http://img24.imageshack.us/img24/6225/31469591.jpg http://img821.imageshack.us/img821/3266/66193978.jpg http://img35.imageshack.us/img35/8826/71063601.jpg http://img253.imageshack.us/img253/959/25608857.jpg http://img29.imageshack.us/img29/8940/66626904.jpg http://img208.imageshack.us/img208/2685/33136952.jpg http://img26.imageshack.us/img26/7335/66224982.jpg
Experience:
I have ordered dozens of boxes from COH and they have all been outstanding. Ravi is a class act that knows what great customer service is all about. Do not hesitate to buy from COH!
Experience:
Just received my 2nd order from COH. Cigars came in great condition, packaged very well. Was 11 days from me placing the order to having them in my hand, service is excellent. Would buy again, and recommend to my friends.
A+
Experience:
Larry,
My understanding is that factories have gotten sloppy with those standards (label placement) and in some cases construction due to high demands. I am far from an expert but read what many experts have been saying.
Experience:
ALEX888 I bought a 10 pack Mont 2 from CoH they were very pale in colour, box pressed and not at all like the cigar I purchased and smoked here in Oz. I smoked one straight away and it was horrible, very acidic, loose drawl and no real flavour, will try again soon. I questioned CoH on their authenticity and was told to talk to pacific cigar company who supplies CoH and am awaiting a response so not overly impressed with service. I didn’t get them in the box at my request but was told by an Oz supplier if the ring label on the cigar is embossed and not printed then they are real.
Experience:
Ordered 3 boxes. They arrived quickly and in good condition. I’ve ordered from 4 suppliers so far and most of them, unless you want to pay a bit more, ship young boxes like March and May 2012. That’s the way it is. I think that JC and others just need to let them settle. I personally don’t smoke Monte 2′s unless they’ve sat for about 2-3 years. CoH so far has shipped good cigars in great condition other than being young.
Experience:
@Alex, Larry, JC, I am from Australia, so the same region with hongkong. I always request seal box and barcode intact. Checked with HSA and verified original all boxes i ordered. If you within region of pacific cigar distribution, request like me and you in peace. Honestly, the only way to tell legit is to check the barcodes, I smoke a lot CC but hardly tell from brand to brand. E.g. Robust cohiba and partagas robust, they all Cuban but huge price gap. Most fake Cuban made from Cuba and Cuban tobacco and most likely people working within HSA, or they used to work. Try FoH forum and find out about sources. Peace
Experience:
@Thaddeus: Thanks for pointing this out. I had not noticed before! I emailed the pics to Ravi and he said that he ‘has seen this from time to time’, which is somewhat vague, lol. As I said, everything else looks perfect, especially the cigars themselves. I just placed an order for a box of Cohiba Robustos with Ravi, actually. :)
Experience:
Just received my order 7 days from order to doorstep.!!!
Partagas Serie P No. 2 Tubos and Romeo Y Julieta Short Churchill’s….All perfect …Thanks again Ravi!!!
Experience:
Did my first order with COH a ten box of RyJ Wide Churchill’s received in the UK in seven days , the cigar box was still sealed as I requested in their comments section, the cigars were very well packed and upon opening the box they looked in excellent condition albeit very young July 12 with free traceable postage I am highly satisfied with my purchase and cannot wait to order again in the New year and just to mention that I checked the seal bar code on the Habanos SA website and they were verified as authentic
Experience:
Took advantage of the specials after Thanksgiving and got my 2 boxes of Hoyo Epicure #2′s in 7 days….boxes stamped May 12, young, and ready for my humi…smoked some ROTT and very nice young….Thanks again..
http://i456.photobucket.com/albums/qq290/lc1484/Habanos/photo-1.jpg
Experience:
Ravi runs a great store. HIs service is excellent. The product is reliable. He is always responsive with any necessary troubleshooting. A pleasure to do business with COH. I have bought dozens of boxes from him over the past years and the reliability and quality are always there.
Experience:
Just purchased my first box from Ravi a couple weeks back. Received my package within 10 days of my order, opened it up and out came the sweet and savory smell of aged tobacco. The presentation was nice, all the wrappers were uniform in color (not too light not to dark). Had one the next day and it was delicious, nice hints of ground coffee, spice, and sweetness. It would be a good idea to age these though for another year. Definitely a quality product and seller. Thanks Ravi!
Experience:
My first purchase from Ravi was in the middle of December. I wasn’t expecting the order to show up for 1-2 weeks, especially during the height of the holiday mail craze. So you can imagine my surprise when it appeared just 5 days later! Everything was vacuum sealed and in excellent condition. I shot him a thank you email which he promptly responded to so I imagine his customer service is up there should you run into any problems.
Other sites might beat their prices on a handful of offerings, but overall CoH has some of the lowest everyday prices.
Experience:
Well, my experience with this company has been brilliant. I was of course skeptical at first as anybody is.
The main points to note are:
- Fast Shipping
- Cheap Prices (nice of them to include the shipping price into the cost of the product)
- Got through customs without a hitch!
The cigars I bought were a little young, but I presume that’s because they didn’t have the box I requested on the comments section of ordering, so they will need a little ageing.
However, the packaging / shrinkwrap was excellent, these are legitimate cigars as checked by a first time buyer online using the box-code.
Wonderful product, what more can I say? Screw the other companies, this is the one you want to buy from.
Experience:
I’ve been ordering from Ravi for years and never once had a bad box or a box of fakes. I think Paranoia strikes deep to those who claim fakes from a great CC vendor. Ravi has never sent me a fake nor will he ever and nor will he or has sent fakes to anyone else. Best vendor PERIOD
Experience:
Placed my first order with COH based upon the recommendation of several friends I Herf with on a regular basis. I am extremely happy with the entire process and Ravi’s customer service is second to none. Looking forward to my next order.
Experience:
I placed my first order with them a couple of weeks ago and all arrived just fine in about a week. Can’t say I have any complaints and their prices are very good.
Experience:
Ordered many times from Ravi at CoH to Australia, Usually no problems with customs, will mark the boxes in Chinese or as the name of the cigars, not actually writing tobacco or cigars on the box.
Vacuum sealed with Barcodes and Government Seal still intact.
Experience:
I have ordered many many times from COH and they are always great with service and quality. The shipping time is half that of other vendors that I use.
Thanks Ravi!
Experience:
I’ve ordered from CoH several times now with no problems. Great prices, great product, great packaging and reliable shipping. Highly recommended.
Experience:
Ordered from this vendor a few times, never had a problem. Quality cigars and fast shipping.
Experience:
i ordered 25 box of Montecristo – No.2 Feb. 20th and still waiting. Can’t even track them, been in New York since Feb. 24, and that’s as far as tracking goes??????? Not happy.
Experience:
I’ve ordered from Ravi a number of times in the past. Each and every order has been excellent! Great product…great service…and great shipping!!
More over, he GUARANTEES DELIVERY!! No idea why the a few of the above posts are complaining about not getting their shipments yet.
@Ivan — the fact that you know your cigars have been sitting in NY means that you ARE ABLE to track them!!
Ravi is one of the best vendors out there!
Experience:
I wanted to test out this vendor so I placed a small order for a 10 count box of Montecristo #4′s. I ordered late in the evening on March 12th, the order shipped promptly on the 13th and I received them today the 18th. I’ve had domestic packages take longer than that! The product looks great, the seals look authentic and the cigars look & smell wonderful. Date on the box is May 2012 which I am happy with as well. I will definitely be ordering from them again in the future as I think their stock, prices and service are outstanding.
Experience:
Ivan, why would you blame COH for your cigars being held up in customs? You are giving them an unsatisfactory rating when the delay has nothing to do with COH. You stated that you can not track your package but then say you can see they are held up in NY. That means you can track them, they just haven’t moved. In fact you said you ordered on the 20th and they were in NY on the 24th. That’s pretty good time in my book for an international package. If you aren’t smart enough to figure these things out, you shouldn’t be rating your transactions.
Experience:
well i placed my first order with COH, placed the order on mar 14, it shipped out mar 15, received the order on mar 22, everything looked great boxes, seals and cigars all in good condition, cigars smelled like my other isom’s, tied of each to compare the taste an they came true, they need to rest a bit more but the just of the smoke was there
Experience:
I ordered 3 boxes from COH less than a week ago, 2 have been delivered and one is currently held up in customs.
The box of Siglo 2 AT’s had all the seals cut, but there is no doubt they are genuine. The box of Flor de Las Antilles is genuine and all the seals are still intact.
Great prices and great service!
Experience:
My last order, Partagas 898 10′s thanks Ravi.
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Experience:
I ordered a box of cigars from COH(Ravi) this past Jan. and they arrived in great shape. The real deal! Also I see a lot of comments about packages not arriving to there final destination. It’s not Ravi or any of the other vendors fault. There has been a big uptick in packages not leaving ISC NY.
Experience:
Ravi is one of the best!! I have always recieved in about a week time. They always send wrapper colors or codes I request. Two Thumbs up!!
Experience:
This is one of the great vendors out there, I have had order form him for a long time as well as my friends and never had a problem except once where they stole my shipment in customs…
Experience:
Place first order into Australia. 4 boxes. I think they must have been shipped separately (my wife collected them at the post office for me so I’m not sure). Great condition and brilliant cigars but they didn’t make it past customs and had to pay the import duties. Even with all this additional expense they still ended up nearly 1/2 the price of the local retailers. I think the poor retailers of cigars in Australia must be on their last legs with the ridiculous rules over here. (Plain packaging – ie ALL CIGAR LABELS MUST BE REMOVED on every type of cigar and boxes and replaced with a govt approved shitty looking olive green plain label..or nothing..and put in a plastic bag with anti cigar messages all over it – PLUS the retailers are not even allowed to display any of their stock and one I went into recently couldn’t even show me the cigar I asked for and then he had to go out back, get the cigar and put it in the plain plastic pack before he brought it back to me with a $35 bill for one damn cigar!…what crap…stupid Govt…almost prohibition over here really) So it’s no lie when I say that I’m so relieved to have an excellent supplier like COH to rely on.
Experience:
just received my box of RASS, very happy & very fast shipping. thank you ravi
Experience:
Thanks for reshipping the products out again after the first shipment was stuck at the NY customs. Legit and reliable. Another satisfied customer.
Experience:
Oops, supposed to be a positive above, so I’m fixing that with this.
Anyway @Chitown Joe. My review wasn’t exaclty directed at you though I have a few things to consider on your follow up.
Apparently tracking makes lost shipments more likely.
Secondly, there is another option outside of reshipment. You might want to take that option.
Third, they say 10-22 days because that’s how long it can take. I have received t-shirts from overseas that have taken 3 weeks to arrive. They fully guaranteeing your shipment so I see no reason why they shouldn’t-
a. set expectations
b. Make sure they are certain the package is lost before issuing a refund/ reshipment.
Lastly, I think the Saturdays is kind of petty. Perhaps they should understand that mail is delivered Saturdays but, honestly is it really going to kill you to wait another week before filing a claim? It might not be ideal, but it seems like the easiest solution if that is what they are claiming.
4. I cancelled orders with all of my chosen vendors and they still take my orders, respond to my emails and treat me very well so I don’t know what”never sell to you again” means.
Experience:
COH has a great selection, good prices, and very user friendly website. I’ve purchased numerous boxes from Ravi over the years. He has provided excellent communication, high quality stock and always backed up his promises even when shipments went missing in action. Replacement packages arrived quickly as promised. The cigars are authentic and packaged well for shipping. You can’t go wrong with a reputable brand from Ravi who excels at customer service. Highly recommend.
Experience:
Ordered a few times in the past and with tracking my shipments always seemed to take forever. This time I took advantage of a few specials despite my hesitation of no more tracking. My first order was split into two shipments- box of Lusitanias and 10 of Maduro 5 Genios shipped Friday April 26 and arrived Tuesday April 30!! Second part, Cohiba Robusto 25 SLB, shipped Monday April 29 and arrived Wednesday May8! Much faster than any previous shipments from this or other vendors.
Cigars themselves are legit. No doubt on 2 boxes as I was able to check their authenticity on the Habanos website! 3rd box I have no concerns despite not being able to check.
I have another shipment enroute- I will update when they arrive. Another 10 of Genios and 2 SLB 10 of Siglo VI
Experience:
I’ve been buying from Ravi for as long as I’ve been smoking CCs. He is a class act and stands behind his product and service 100%. He has an excellent reputation with industry insiders, and with knowledgeable consumers, who have been down this path more than once (and then some). Try what he has to offer, and if you are not satisfied, I’m betting Ravi will take care of you. I, for one, continue to give him the bulk of my yearly CC budget.
Experience:
Update from my first post:
Second order arrived in perfect condition- I was able to verify the Siglo VI as authentic, unable to verify the Genios but I have no doubt that they are. I failed to mention how much better I like the new packaging- very secure and safe. This time I had placed my order 4/27, a Saturday, shipped on 5/3, a Friday, and received 5/13 a Monday. Not too shabby considering the weeks it used to take to get through the apple. I highly recommend this vendor as THE go to vendor. No question of fake-vs-real, shipments are received quickly, emails are replied to quickly with great professionalism, prices are quite great (ESPECIALLY THE SPECIALS), and I have yet to have any issues. Ravi even sent a Cohiba Pen as X-mas. I will update again once I give the sticks some time in my humi. I may even be tempted to order again- IF I can manage my boxes to find room for more!
