Cigars of Cuba

Cigars of Cubahttp://www.cigars-of-cuba.com
Sells : Cuban Cigars
Based in : Switzerland
Online Since : 1997
Rating : 10 ( : 24, : 14)
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Description (from the website) : Cigars-of-Cuba Club was founded in 1994. Three years later our members decided to go online and share their cigar passion with other fellow connoisseurs around the globe. Cigars-of-Cuba offers you a selection of quality Cuban cigars distributed by Habanos and shipped from walk-in humidors in Geneva, Switzerland.

43 Comments on “Cigars of Cuba”

  1. Experience:

    They are apparently the oldest online cigar shop. My personal experience has been a positive one – great communication and advice, well-priced and timely shipment.
    The cigars I ordered were in excellent condition too.

  2. Experience:

    *I’m a first time customer of this company and my order arrived quickly, in-tact, and looking very delicious! Very, VERY happy with this transaction. Their website is very attractive and colorful.

    Update #1 (Dec 29 2010) I have just successfully received my 2nd order from them! Perfect delivery, in-tact arrival. Very, VERY happy with this company’s service!

    Update #2 (Feb 23 2011) *I’ve just had another (quick!) successful delivery from this company. Their smokes are well aged and great. Pure havana delight pleasure. No nonsense customer service par excellance! Very very VERY happy with this company!

  3. Experience:

    I have been ordering from C.O.C for 2 years. I have ordered a lot of cigars and I will continue to acquire from they
    Great prices…Great service…great cigars and shipped fast
    The cigars from C.O.C. are 100% real cubans.

  4. Experience:

    I’ve dealt with many of the online vendors selling Habanos for more than 9 years. These guys are the best. If you are willing to accept your order with labels they will ship FEDEX and you will have in 3 to 4 days. If you want original boxes and labels they ship Swiss ground to US postal and you will receive anywhere from one to four weeks. The quality is always excellent and their service is unmatched. If you ever have a problem it will be resolved fast and amicable. Top notch distributor of Habanos. With Cigars of Cuba your only complaint will be when you run out of cigars. Five stars guys…

    Update (Aug 8 2011) I’ve been spreading my business around the last few months and I have posted my experiences on various distributors sites. Bottom line is except for Cigars of Cuba all the others are very inconsistent with the quality of the Habanos. Every cigar I have purchassed from COC have been excellent. I am not sure why there is not more traffic here…

  5. jdaxgonz says:

    Experience:

    Top notch! I received my order yesterday, great service and shipping. My cubans smell SOOooo delicious….

    Can’t wait to put together my next order!

  6. Experience:

    Hi all. I am from South Africa and I have used them for the first time. I was very impressed, both with the speed of delivery, as well as the quality of the cigars. I will certainly use them again.

  7. Experience: Neutral

    i tried to contact them two times to ask for some information before placing an order. i never received an answer so it did not make confident to order from them. i am still looking for a good cuban online shop.

  8. Experience:

    i have used coc 3 years,and for me is the best.quality and fast spiping.

  9. Experience: Neutral

    Tried to place an order…havent got confirmation anything, sent them a follow up email inquiring about status, another few days passed, still no communication…only reason i’m not giving them “negative” is that no money was taken from me.

  10. Experience:

    Great site authentic cuban pleasure!!!!

  11. Experience:

    been doing business with COC about five years Cigs have gone up a bit in the last couple years Had one order, two packages, confiscated total five boxes COC sent replacements about 30 days of not arriving That was a fair time line

  12. Experience:

    h.upmann half corona n25-box
    good vacumm pack.
    but, barcode and seals is cut.
    5 sticks have good flavor. real cuban.
    other sticks have no flavor. just mushroom-smell.
    very dire difference. hu…….

  13. Experience:

    I’ve been buying cubans online for a few years now. Main dealers are from HK, Australia and Switzerland. COC may not be the cheapest but they are consistent. Cigars come vacuum sealed which is a must for me. Cigars are as authentic as they can get, never had a reason to doubt them. All of my orders came through, will continue to be a customer for a long time.

  14. Experience:

    I ordered cigars from Cigars Of Cuba on November 13 and contacted them on Nov 21 when the goods had not arrived. They advised that it may take 10 days for delivery. I e-mailed them every day since November 26th and they have not responded to any of my e-mails. I am as a result of my experience to date surprised at reading the positive reports of other users. I cannot comment on quality as I have not received any cigars to smoke nor have I received any proposal from COC on a refund or an offer of a replacement of my order. My advice is that you find a supplier who will deliver your orders – Leave Cigars Of Cuba alone!!!!!

    Update (Dec 12 2012) Please see below my communication of today (December 12th)sent to Cigars Of Cuba following their failure to deliver my cigar order which was placed on November 13th, and to respond to my e-mails of December 4th and 7th:-
    SINCE IT HAD BECOME APPARENT THAT MY INITIAL DELIVERY OF CIGARS HAD EITHER NOT BEEN SENT OR HAD BEEN LOST IN THE POST YOU UNDERTOOK TO SEND A FURTHER DELIVERY IN REPLACEMENT.

    YOU HAVE NOT RESPONDED TO MY E-MAILS OF DECEMBER 4TH & 7TH ASKING ABOUT THE REPLACEMENT DELIVERY.

    YOUR CAVALIER ATTITUDE IS SHOCKING WHEN YOU TAKE INTO ACCOUNT THE FACT THAT I PLACED MY ORDER ON NOVEMBER 13.

    YOU SHOULD BE ASHAMED OF YOUR POOR SERVICE

  15. paperakadizi says:

    Experience: Neutral

    When I ordered from them for the first time, it was just fine. I got my package, and cigars were in good condition, even if they took 5days to answer my question.
    So i ordered from them for the second time, and i think they are NOT taking care for my order this time. Almost 3 days have passed and my order is still in ‘Paid’ status – meaning they didnt even ship my order. I will wait for couple of days…I will get you updated then.
    P.S. They NEVER check emails. So if you have questions, just use ‘Customer Service’ section. Sending them an Email is a waste of time.

    Update (Jan 16 2013) Okay, so finaly I got my cigars, seals cut. But i think they are not fake.

  16. thriftyqualityshopper says:

    Experience:

    I will say at best they are o.k. You will never get a email responce from them.
    The cigars are decent quality. and are real.. But again this company is not good at corresponding with it’s clients.!!!!!!!

    Update (Feb 23 2013) I fanlly heard back from Joe. All is good. Small communication error between us. So I can change my review to positive.

  17. Experience:

    Thriftyquality – you have to go on their web page and click on “customer service”. Then click on the segment where you leave your message/correspondence/concerns and enter your msg. in the open box for that. Then hit send – and that’s how you contact them. I’ve done that with them FOREVER with concerns, questions, etc. and they have ALWAYS responded. Yes, it may take up to two days sometimes, but they WILL respond on their Customer service entry section. Hope this helps

  18. Experience:

    I have ordered from this company several times. Everything has always gone great. Earlier this month I ordered a box of Punch serie d’oro UK editions. This is an $816 box of cigars. Plus twenty dollars for insurance to have it shipped to my country. They shipped on the 11th and haven’t moved from Switzerland since the 12th. I have tried to contact them 5 time about more order and no response. I paid extra for guaranteed shipping and they are just ignoring me. I will change this review if they get back to me because I have never had a problem in the past but this is simple not cool.

  19. Experience:

    Placed an order that shipped on March 18. Hasn’t arrived after one month. I’ve emailed numerous times and got no response. Today I emailed them asking for a refund, that i probably won’t get. I’ve bought Cubans from other sources and heard nothing but great things about cigars of Cuba. I would definitely avoid this site.

    Update (Apr 30 2013) This is an update to a post of one week ago. I HAVE to change my experience to POSITIVE! My last email was replied to by Joe. He said they hadn’t received my earlier emails. Last Friday, he offered to resend my order (to the US) without labels. Said he could have them here by Wednesday. They arrived just this AM (Tuesday) from Switzerland! Packaged better than ANY I’ve received from other sources. They appear to be the real deal too! They’re heading for the humidor right now. Can’t wait to put a match to one this weekend. Thanks Joe!!!

  20. Mikej772000 says:

    Experience: Neutral

    Here is my experience with COC. First order of $599.00 received with no problem. True Cubans, great condition and very happy. Second order Of $556.00 never made it out of US customs; confiscated. I paid for the insurance and COC kept to their word and replaced the resent the smokes. Third order of $2,200 was broken up into 3 shipments, again all 3 never made it out of customs. I have been messaging with COC and not getting feedback. I’m have come to the conclusion that it looks as if I am out of pocket the money. I have also contacted the USPS and the cannot the me where my cigars are, as they were sent First Class not Priority. In fact COC will not truly know if your smokes have ever made as the USPS has no clue. If you order from these guys you will receive true cigars in great condition however you are taking a HUGE risk as I am out $2,200 US dollars.

    And I paid extra for the insurance, if I ever get my order replaced. I will give an update.

  21. sublimaze1 says:

    Experience:

    I have been watching cigars-of-cuba.com for a while now. I have not pulled the trigger on ordering, simply because of the few reviews that have been negative. If I am going to spend hundreds of dollars on cigars, I wanted to get hundreds of dollars worth of service. Well, a weekend special came up for a box of Partagas Series D No.4 for just a bit over $200. So, I bit. Less than 10 days later, the box arrived at my door, sealed in a plastic sheath, seals on the box broken (for examination purposes, I understand) and 25 perfectly aligned cigars in the correct box, with the correct stamps, seals, and markings, correct packaging. I no longer have to wait for my trips to Canada to get what I need, when I need them. I give c-o-c thumbs up and will purchase again.

  22. eddy_bullpoo says:

    Experience:

    I placed an order for 2 boxes or RA Superiors. I requested in the order for them not to be open. When the order arrived both boxes were opened. Not only that the serial numbers were removed as well. The cigars look like they might be real, but the boxes are a bit questionable. the Cuban seals are not folded over on the logo, every other box from every other brand i have is, plus I heard they had to be. the Habanos band and the LCDH bands arn’t even on both boxes either and I have been taught they always are the same distance from the corner. I emailed them and I will see what they have to say. But I defiantly would not order from them again

  23. Experience:

    I have ordered significant amount of stock over the past 2 and a half years with them and had never any issue. Slowest delivery from Switzerland to Hong Kong was a bit over 2 weeks with a slight delay in customs…

    Quality is very good and never had any complaints. I smoke Lusitanias, D4, JLo No2.. bought several hundred sticks each..

  24. Experience:

    Best consistent quality Habanos on the internet. My only complaint is they no longer take Visa. Otherwise, every order I have received has been authentic.

  25. Experience:

    Very fast delivery. I live in Asia and my first order with the site arrived within just a week. Also, upon opening the box, the cigars were well packed and in good condition. I would definitely order again from this site.

  26. Experience: Neutral

    I have ordered many times.I was satisfied with them.
    But my recent order which is bolivar petiet coronas was not good.There were small bugs(not cigar beatle) in my box and some of these was rolled by wrapper which has a lot of black spots.and Cap were uneven.So I sent message through my account page three days ago but they have not replyed yet. I have started to smoke cigar since last year.So I am quite biginner but it was bad box I think.
    I hope they would do the right things.

    I will give an update when I hear from them.

  27. Experience:

    Joe sent me message on 12,Dec.
    He told me I can send cigars back to them.
    But almost of my questions were ignored.
    one of my question was that I don’t want to send it back even quality is not good as long as it is real.Because I don’t want to pay shipping charge and tabacco tax again.
    I sent message again on 12,Dec,which I asked if they can do anything or they have any idea what they can do for it.
    But I have not recieved their response yet.
    So I have to put negative.
    Their price is competitive,I like it.But their customer service is not good.too slow.
    I will be waiting for their response.

  28. Experience:

    The shop never delivered my order and never answered my e-mails. I believe the chop has closed.

  29. Experience:

    They did again.
    I send message through my account page.to ask how many bolivar coronas extra they have left on 13 January.
    They did not reply and Bolivar coronas extra is sold out today.
    I tell them I am going to buy it.I am not just asking.
    I missed the last chance to get them.
    I fed up with thier costomer service.THEY ARE TOO SLOW BUT CHARGING US COST.

  30. Experience:

    I have placed several orders with them over the last few months and have been very happy with their service. One order never made it and Joe sent replacements after 15 days and that was received in perfect shape. Customer service is very good if a little slow. Very helpful and good prices too.
    I will be placing orders in the future.

  31. Experience:

    No written communication so I called the guy (found his number on the copyright page of the site). The guy is french and clearly know his stuff. I got my first delivery within a week and I was quite happy with everything (price etc…)

    Do call them if you have any issues!

  32. Experience:

    Been buying from these folks since 2002. Never gave me reason to have to contact them. They always check the boxes…so don’t expect sealed boxes. Shipping has changed in recent years to where they charge extra if cigars, bands & box are sent intact. But if you just want genuine smokes and don’t care, they ship free and vacuum sealed and you get them quicker. As far as I’m concerned they have one of the best web site designs for navigation and selection. Their prices are on par with the EU retailers, but they do have some great promotions.

  33. Serap Albayrak says:

    Experience:

    Ordered 4 boxes of cigars amounting to 942 USD. As a request, I advised the vendor in their customer services section to ship the order separately with the customs X-Ray scrunity, it wouldn’t fly. To my surprise, they shipped three boxes (!!!) in one parcel, which, of course caught the ever vigilant eyes of the customs. (For goodness sake, who sends three boxes of Cohiba, Trinidad, RASS in one parcel these troubling days of heightened customs scrunity???!!)
    The parcel was, of course, seized. I then contacted Joe stating their fault in shipping. However, my comment on this issue in the customer service has, conveniently, vanished. Joe wrote in his reply that they complied with my request as they never had any comment on separate shipments of boxes!!!
    In the FAQ section of the website, they promise to effect a refund in an event of no receipt of the goods after 10 days of shipment. Well, 19 days have passed and they have not replied to all of my messages.
    Understanding that this could not be resolved, I made my way to the customs and agreed with the authorities to have the parcel sent back to the sender by March 4th – just to prove to the firm honesty and authenticity is the norm.
    Since my trip to the customs, I have written to their sale@coc address, their Info@coc address, their customer services section with no reply from their side whatsoever. To make the matters worse, their contact page has been erased and they cannot be reached by phone!
    Customers beware! Take time and consider the option of never receiving your order and not being taken seriously as a paying customer. The sore thing is that I did order 4 separate times previously and they always shipped the boxes, each in a single parcel, which I received safe and sound. I believe they wanted to cut down on their shipping costs and ship 3 boxes in one shipment.
    I am awaiting their response and have planned to complain to the Swiss embassy in this regard. I have always known the Swiss for their honesty, and integrity in their business dealings. It is quite sad, really.
    Serap

  34. Experience:

    You will not receive a response for any inquiries. Please do not waste your time with this vendor.

  35. Experience:

    Being an expat based in beautiful Turkey, it’s a special treat to smoke your favorite stogies at the Bosphorus or if you are down in the south of the country playing golf in exquisite golf courses. Well, through an email message from one of my cigar buddies from my cigar club here in Istanbul, I got the details of this vendor.

    I contacted them through their customer service and it took them a couple of days to return to me – which I put down to the not slow but their even-paced work tempo – knowing the Swiss.

    In my message, I specifically asked them their policies in events such as loss of parcels or customs seizing the goods. Joe assured me after they have conducted their investigations through the Swiss post (I.e. their shipping partner), should any such event occur, they would provide either a refund or a replacement of goods and he further assured me that they are the proud holder of the most stellar track record in this industry for keeping customers in current of developments regarding the above possible and unfortunate mishaps.

    With the peace of mind, then, I ordered a box of RASS to check them out. I paid with my credit card through their financial broker, namely, Klik & Pay. The parcel got bogged down at the customs. Upon my inquiries, the customs authorities stated that the sender had declared the contents as CIGARS!!!

    Now, I do recall that I reiterated several times during the ordering process that should this word be stated or declared, all and every nation’s customs would take all measures to seize the parcel – lost or destroyed would the unfortunate outcome of these beautiful works of art – not mentioning the personal financial loss incurred by all involved….

    I. then, attempted to contact Joe or anyone at the firm to get to the bottom of this in vain. 32 business days have passed, all of my enquiries are logged “OPENED” in my account with no replies at all.

    The contacts page is a blank so I have not been able to reach them. I have forwarded a number of messages to their sales and info email addresses – identical to Serap above – with absolutely no success.

    To be honest, it is the first time I have been duped. I have worked in many parts of the world and made it a rule to be wary of deals too good to be true.

    It is apparent this vendor has neither the integrity nor the well-balanced sense of business last long in this business. I feel someone somewhere will pull his plug, really. People are NOT fools. People have political or other connections….

    I cordially bring to the attention of whoever reading this comment to stay far far away from Cigars Of Cuba lest you end up losing more than the cost of a 200+-Dollar box of RASS.

    My companiy’s HQ is based in Geneva and I am due for a meeting there in March. I have made up my mind firm on paying these goons a courtesy call to get to the bottom of things.

  36. Experience:

    TO THORYR:

    Dear Thoryr.

    You state in your comments that you have these guys’ phone number(s). Could you, kindly, share this piece of information with me?

    Many thanks in advance.

    Julian

  37. Experience:

    I order an average of 3 boxes every 2 months. In almost 4 years had 3 shipments stuck / lost, they were always replaced within a reasonable time frame after investigation.

    I have received shipments via swisspost and german post, average shipment time from Switzerland to a major Asian city is 10 days

  38. Experience:

    TO MIKE:

    Dear Mike,
    I’d like to thank you for your input. My query is:

    HOW IS THE TERM “A REASONABLE TIMEFRAME” DEFINED?

    Is 35 business days with no replies or heads up as to their opting for an investigation as a course of action into the issue a universally valid customer-focused approach?

    Furthermore, Swisspost takes 4-5 business days to have a parcel delivered to a Turkish location. As I commented previously, I work for a multi-national Swiss corporation and we receive countless parcels a week within the above time frame.

    My buddy, THORYR, provided me with their phone number – which I shall use to contact them tomorrow to get to the bottom of things.

    Regards to all!

    J.

  39. Experience:

    Julian,

    I never had that experience that I got no reply. You can track the shipment for Swisspost. There has been a delivery delay on 2 occasions, it always was with customs in my location..

    The parcels which did not arrive did not even make it to customs. In the past, when a shipment did not arrive, COC did open a investigative case with the post. Once that cleared I would get my replacements.

    I never contacted them via email – use the customer service feedback button

    Give them a call when you are in Geneva.. Good luck and happy smoking

  40. Experience:

    Just received my first order from COC – cigars were 100% authentic with all seals intact, very well packaged and arrived in perfect condition.

  41. Experience:

    been buying here for several years. was about as good as it gets for online cubans. good, decent , never great , but mostly smokeable. over the years, a noticable decrease in quality. they replaced an extremely stale box of cigars once. shippng has never been a problem here.
    the real problem is with the quality , taste and construction. i believe there must be some kind of middle “seconds ” market for cuban on line cigars . lately , the cigars are of such inferior quality and flavor, that a cheap $2 dollar honest cigar tastes better. construction is questionalable at best, not even sure and do not believe these can in any way be REAL cubans. stopped purchasing here. am looking for an honest to goodness real cuabn cigar site you can trust…..

  42. alistair boyle says:

    Experience:

    they dont respond to email. no telephone. my cigars are stting at the post office after ten days and no delivery with a $80 excess fee inc $12 customs handling fee to pay. the total order was just over $150 so this is a joke.

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