http://www.cigars-of-cuba.com
Sells : Cuban Cigars
Based in : Switzerland
Online Since : 1997
Rating : 10 (
: 13, 
: 3)
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Description (from the website) : Cigars-of-Cuba Club was founded in 1994. Three years later our members decided to go online and share their cigar passion with other fellow connoisseurs around the globe. Cigars-of-Cuba offers you a selection of quality Cuban cigars distributed by Habanos and shipped from walk-in humidors in Geneva, Switzerland.
Experience:
They are apparently the oldest online cigar shop. My personal experience has been a positive one – great communication and advice, well-priced and timely shipment.
The cigars I ordered were in excellent condition too.
Experience:
*I’m a first time customer of this company and my order arrived quickly, in-tact, and looking very delicious! Very, VERY happy with this transaction. Their website is very attractive and colorful.
Update #1 (Dec 29 2010) I have just successfully received my 2nd order from them! Perfect delivery, in-tact arrival. Very, VERY happy with this company’s service!
Update #2 (Feb 23 2011) *I’ve just had another (quick!) successful delivery from this company. Their smokes are well aged and great. Pure havana delight pleasure. No nonsense customer service par excellance! Very very VERY happy with this company!
Experience:
I have been ordering from C.O.C for 2 years. I have ordered a lot of cigars and I will continue to acquire from they
Great prices…Great service…great cigars and shipped fast
The cigars from C.O.C. are 100% real cubans.
Experience:
I’ve dealt with many of the online vendors selling Habanos for more than 9 years. These guys are the best. If you are willing to accept your order with labels they will ship FEDEX and you will have in 3 to 4 days. If you want original boxes and labels they ship Swiss ground to US postal and you will receive anywhere from one to four weeks. The quality is always excellent and their service is unmatched. If you ever have a problem it will be resolved fast and amicable. Top notch distributor of Habanos. With Cigars of Cuba your only complaint will be when you run out of cigars. Five stars guys…
Update (Aug 8 2011) I’ve been spreading my business around the last few months and I have posted my experiences on various distributors sites. Bottom line is except for Cigars of Cuba all the others are very inconsistent with the quality of the Habanos. Every cigar I have purchassed from COC have been excellent. I am not sure why there is not more traffic here…
Experience:
Top notch! I received my order yesterday, great service and shipping. My cubans smell SOOooo delicious….
Can’t wait to put together my next order!
Experience:
Hi all. I am from South Africa and I have used them for the first time. I was very impressed, both with the speed of delivery, as well as the quality of the cigars. I will certainly use them again.
Experience:
i have used coc 3 years,and for me is the best.quality and fast spiping.
Experience:
Great site authentic cuban pleasure!!!!
Experience:
been doing business with COC about five years Cigs have gone up a bit in the last couple years Had one order, two packages, confiscated total five boxes COC sent replacements about 30 days of not arriving That was a fair time line
Experience:
h.upmann half corona n25-box
good vacumm pack.
but, barcode and seals is cut.
5 sticks have good flavor. real cuban.
other sticks have no flavor. just mushroom-smell.
very dire difference. hu…….
Experience:
I’ve been buying cubans online for a few years now. Main dealers are from HK, Australia and Switzerland. COC may not be the cheapest but they are consistent. Cigars come vacuum sealed which is a must for me. Cigars are as authentic as they can get, never had a reason to doubt them. All of my orders came through, will continue to be a customer for a long time.
Experience:
I ordered cigars from Cigars Of Cuba on November 13 and contacted them on Nov 21 when the goods had not arrived. They advised that it may take 10 days for delivery. I e-mailed them every day since November 26th and they have not responded to any of my e-mails. I am as a result of my experience to date surprised at reading the positive reports of other users. I cannot comment on quality as I have not received any cigars to smoke nor have I received any proposal from COC on a refund or an offer of a replacement of my order. My advice is that you find a supplier who will deliver your orders – Leave Cigars Of Cuba alone!!!!!
Update (Dec 12 2012) Please see below my communication of today (December 12th)sent to Cigars Of Cuba following their failure to deliver my cigar order which was placed on November 13th, and to respond to my e-mails of December 4th and 7th:-
SINCE IT HAD BECOME APPARENT THAT MY INITIAL DELIVERY OF CIGARS HAD EITHER NOT BEEN SENT OR HAD BEEN LOST IN THE POST YOU UNDERTOOK TO SEND A FURTHER DELIVERY IN REPLACEMENT.
YOU HAVE NOT RESPONDED TO MY E-MAILS OF DECEMBER 4TH & 7TH ASKING ABOUT THE REPLACEMENT DELIVERY.
YOUR CAVALIER ATTITUDE IS SHOCKING WHEN YOU TAKE INTO ACCOUNT THE FACT THAT I PLACED MY ORDER ON NOVEMBER 13.
YOU SHOULD BE ASHAMED OF YOUR POOR SERVICE
Experience:
I will say at best they are o.k. You will never get a email responce from them.
The cigars are decent quality. and are real.. But again this company is not good at corresponding with it’s clients.!!!!!!!
Update (Feb 23 2013) I fanlly heard back from Joe. All is good. Small communication error between us. So I can change my review to positive.
Experience:
Thriftyquality – you have to go on their web page and click on “customer service”. Then click on the segment where you leave your message/correspondence/concerns and enter your msg. in the open box for that. Then hit send – and that’s how you contact them. I’ve done that with them FOREVER with concerns, questions, etc. and they have ALWAYS responded. Yes, it may take up to two days sometimes, but they WILL respond on their Customer service entry section. Hope this helps
Experience:
I have ordered from this company several times. Everything has always gone great. Earlier this month I ordered a box of Punch serie d’oro UK editions. This is an $816 box of cigars. Plus twenty dollars for insurance to have it shipped to my country. They shipped on the 11th and haven’t moved from Switzerland since the 12th. I have tried to contact them 5 time about more order and no response. I paid extra for guaranteed shipping and they are just ignoring me. I will change this review if they get back to me because I have never had a problem in the past but this is simple not cool.
Experience:
Placed an order that shipped on March 18. Hasn’t arrived after one month. I’ve emailed numerous times and got no response. Today I emailed them asking for a refund, that i probably won’t get. I’ve bought Cubans from other sources and heard nothing but great things about cigars of Cuba. I would definitely avoid this site.
Update (Apr 30 2013) This is an update to a post of one week ago. I HAVE to change my experience to POSITIVE! My last email was replied to by Joe. He said they hadn’t received my earlier emails. Last Friday, he offered to resend my order (to the US) without labels. Said he could have them here by Wednesday. They arrived just this AM (Tuesday) from Switzerland! Packaged better than ANY I’ve received from other sources. They appear to be the real deal too! They’re heading for the humidor right now. Can’t wait to put a match to one this weekend. Thanks Joe!!!
