http://www.cigarsinternational.com
Sells : Non-Cuban Cigars
Based in : PA, USA
Online Since : 1996
Rating : 24 (
: 39, 
: 15)
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Description : Cigar International boasts an impressive range of non-Cuban cigars - all the most famous brands seem to be there.
65 Comments
Experience:
Their “Daily Deal” occasionally is outstanding and everything you include in that order is included in the free shipping.
Experience:
It was an ok experience, shipping took longer than expected, they mixed flavors with naturals in the same bag, but still good smokes.
Experience:
a good place to find a bargain – every now and then! reliable service.
Experience:
I’ve always had a good experience with CI. Great prices.
Experience:
I’ve been using Cigars International for awhile now & always found ordering from them to be a pleasent experience. The postal service lost my order & CI sent out a replacement order & I had my cigars the next day. The cigars are always fresh even if you get them from their auction site Cigarbid.com. If anyone ever has the chance you have to visit their super store in PA. You won’t be disappointed.
Experience:
Great company and really great customer service. They Joe Cigar deals save me a bundle.
Experience:
All the orders I have purchased arrived on time and were packed well.
Experience:
I’ve always had a great experience with them and their customer service reps are very helpful when you have questions. I like how their search has an option for wrapper type. The site itself is easy to navigate and has some nice descriptions for cigars as well as good user reviews.
Experience:
I feel CI/Cigarbid did me wrong even after spending Alot of my hard earned $$ there. They will never see my business again !
Experience:
Some of the best prices, good interface. Top notch.
Experience:
I’ve had good experiences all around. Quick shipping and good prices.
Experience:
No complaints here. I really like the daily deals.
Experience:
I don’t know if there’s a week that goes by when I don’t drop by their site at least once to check on deals. Their pricing is fairly competitive, and their customer service is top-notch.
Experience:
One of my few trusted on-line retailers. Good deals, fast shipping and they arrive in good shape. Give em a try.
Experience:
i’m also lucky enough to live close to both CI stores. The downtown store runs great “buy one get one free” deals. The Superstore has fun events. Cigarbid is also a great place to get cigars. I have never ever had an issue with shipping or cigar quality when I’ve purchased from them.
Experience:
great customer service and prices, what more can you ask for??
Experience:
I love cigars international. Quick service too!
Experience:
Good place to order your cigars. Shipping is super slow but other than that, good deal.
Experience:
Some great deals and super fast shipping. Highly recommended!
Experience:
I’ve never had any problems with CI, and only one problem with the auction side. Their shipping has been good and all my cigars are packed well. I do recommend that if you order from CI that you let your cigars rest in your own humidor for a couple of weeks!
Experience:
I have never had a bad CI experience. I like their fast response and, heck, I like their paper catalogs! While I am not a *regular* shopper there, they DO have some SUPER deals on occasion.
Experience:
I decided to do the “make me an offer” program. I found a pack of 10 Graycliff 1666 msrp at around $180. I submitted a bid of $30,and it was accepted. First response was holy crap, but after receiving them my next was response was, holy crap these are horrible. In no way are these authentic, in fact the more i researched the 1666′s, Cigars International themselves are producing them, and slapping the Graycliff logo on them and selling them as “premium” cigars. As of now I’m looking into returning them,and most likely I will be steering clear of them all together.
Experience:
As a guy who likes samplers CI, to me, has the best variety of sampler packs out there. If you like to “mix it up” as I do, I do not think you can do any better than CI.
Experience:
Pleased with pricing and service of CI
Experience:
Why do they call themselves “Cigars International” when they don’t ship internationally?
Experience:
Great place to buy Cigars. Fast shipping, great customer service. Awesome deals. They probably don’t ship international for tax and customs reasons. No reason to give them a thumbs down. May thier imply there cigars come from all over the world.
Experience:
Great experience with this company. They ROCK!!! The best deals and prices, I’ll end up sounding like a commercial advertisement! Would highly recommend.
Experience:
CI does in fact ship internationally. I’ve had nothing but good experiences with them and whenever I have an issue they correct it within hours. I’m currently in Afghanistan and they do their best to get the package out as soon as they can. The longest wait I’ve ever had for one of their packages was maybe 10 days.
I don’t even waste my time with other cigar shops online. Their prices do nothing to compare with CI.
Experience:
Customer service is just horrible! Will never shop there again.
Experience:
ordered my first humi from CI. for $30, it was a steal. ok, its not $3000 davidoff quality/construction, but for my first humi its perfect for me. took 2 days to season, and its been holding perfect humidity ever since.
CI’s service blew me away. i ordered it online monday at 330pm, called them on tuesday 9am to change my order (i originally ordered the yukon, but decided burl was nicer looking), they pulled my box from the shipping area, repackaged it, and the humi arrived wednesday afternoon. wow! and CI doesnt rip you off with crazy shipping/handling charges either. great shop. i’l be orderering all my supplies from CI from now on.
Experience:
I have placed one order from CI so far. It arrived promptly and exactly as described.
Bought a 5 pack of Montecristo Media Noches with a free 5 cigar travel herfador and CI Lotus Laser Lighter. Cigars were in great shape and the free lighter is a great compliment to the travel case. I would not hesitate to buy from these guys again since ordering from them is effortless and you seem to get exactly what you pay for plus freebies.
Experience:
Price was right… cigars were not. Ordered some Arturo Fuente Don Carlos cigars and the wrapper was already pealing and cracked out of the zip lock. Had to throw them away… no response from CI.
Experience:
Great deals on deal of the day. who could beat 2x deal of the day and free shipping, especially when their deal of the days are killer good deals!
Experience:
I’ve ordered from CI a number of times over the years, and not only have I had very few problems with the cigars I’ve ordered, but the very few that I did have a problem with CI promply replaced for me.
Experience:
I have spent a lot of money at CI. I feel that I have saved a lot of money by shopping there as well. The normal prices are discounted but the samplers and daily deals are great values. Customer service is good. I was unsatisfied with some cigars and CI credited me for all uncut cigars and paid for return shipping. Can you ask for more than that?
Experience:
Will not order from them again. No response from CI to my complaint. Cigars.com has won all my business now. Better quality and customer service by a mile!
Experience:
I live in Central PA and have been Internet shopping elsewhere. I looked at CI’s website and found one of my favorite brands at a higher price than I was paying. Being they were close to me I sent them an email and told them the price I was paying and asked them if they could match the price. What a joke. They told me that I HAD to call and they would contact the competitor and verify the price while I was on the phone. They would not include shipping and PA sales tax with the deal, so they weren’t going to match the price. I told them that the price I was paying was posted on the competitor’s site and they could verify it themselves if they just looked at their competitors website. CI was nothing but a big run around.
They might be OK if you are looking for inexpensive bundles of cigars. Their printed catalog has all of 4 or 5 rated cigars at HIGH prices, the rest are bargain bundles. Big Deal. Poor business model and are targeted toward people that should shop around a little more before spending their $$$
Mike
Experience:
Great place to order. Everything I’ve ordered from there has been an excellent experience.
Experience:
Love em! I’ve ordered everything from humidors to the cigars that stock them. Always satisfied with the experience. Thumbs up!
Experience:
I’ve ordered from CI many times and delivery has always been 2 days max. They may lack the $15+ higher end smokes, but they have good prices on great smokes.
Experience:
Pros:
Quick shipping
Excellent deals
Wide selection
Easy to navigate website
Cons:
Cigars look like seconds
Taste of ammonia!!
I love a deal as much as anyone, but something is very wrong at Cigars International. I’ve been buying from them for a couple of months now and have placed 4 orders as of this writing. They have fantastic sales and it’s hard not to grab at a great deal. The cigars have all arrived quickly, in brand new condition and sealed up in cellophane. It is after unwrapping them that the problems become evident.
I can get over the wrappers being a little rough and an occasional stem here and there (which you will invariably get on their sale items), but for the money, it’s still a no-brainer. The real problem lies with the fact that regardless of whether it’s a Padilla, 5 Vegas, Torano, Alec Bradley, La Aurora, Graycliff, Diesel, etc, they all have had problems with ammonia/salt/chlorine taste. That’s not to say that you won’t get some that are outstanding! But, in general, too many have disappointed me and that is why I’m pulling the plug on any further purchases.
PS. My humidor runs like a well oiled machine and the cigars that live there are happy. After a couple of months of rest, it seems as though SOME of the earlier ones have come around and taste fine. This seems like a problem that originates at CI.
Conclusion: Good for toilet work.
Experience:
I have been doing bussiness with CI for about a year.Their shipping time is good 3 days.The quality not too bad for discount smokes.My problem is with their customer service.Seems that when they offer free shipping they should honor it.They state in their online banner when it ends but no start date.So my order afew days before the day they claim it started excempts me.So even with fine print they are not holding up their end of the bargain.I would think that the shipping cost of $8 would be worth the money I spend and to keep the customer but they seem to be hard line on this issue.So the lesson learned here is what you see on the check out cost is what you WILL pay for.What you see on their web site is not what will happen when you order.
Experience:
I’ve done business with these guys for years and they are pretty hard to beat. Their deals are really good. I love the Alec Bradley Tempus line. Normally $135 or so/box of 25. They ran a special and I picked up 50 cigars for $99.95!
Experience:
Been ordering for a about a year now. Cigars come as ordered however the shipping is killing me. I live on the opposite side of the country from PA. The shipping takes 7 business days and 2 weekend days? Really. I ordered at 3:00pm and it doesn’t ship till the next day at 5:30pm. Amazon has my stuff here within 5 days max. Get it together or lose the business.
Experience:
Sent me an opened box (should have been sealed) and when I asked customer service about it I was told she would check on that and call me back. needless to say, she didn’t. Don’t tell a customer you will call him back if you don’t really intend to do so.
Experience:
I buy from them and thier auction site all the time. These people that complain about poor cutomer service I don’t understand. They ship immediatly the cigars are well kept and they guarantee your satisfaction. What else do you want?
Experience:
Just be careful of the Customer Service. I was called by a Supervisor and thought my problem was resolved. I got an E mail from Jessica a supervisor in Customer Service who took it back to square one. C.I. has great bargains but if you have problem they sure don’t make it pleasant to get a problem resolved. Very disappointed in their attitude.
Experience:
Great prices, large selection, and for moving such a large volume of smokes, they always arrive looking great!
Experience:
Finally got a call from Trish Dunsmore @ C.I. customer service. She is a supervisor and handled my problem. She’s wonderful.Satisfied with outcome of the customer service problem.
Experience:
Sent back mediocre, overpriced cigars at extra postage expense, and sealed in freezer storage bag, to ensure they could restock the product ASAP. Two weeks later, no refund. Customer service says refunds take 2-3 WEEKS! Compared to other mail order companies, these people are the worst. Got an allegedly $50 cigar cutter for $10; broke before I got through the first box. BEWARE these guys; their LOWEST RATING is well deserved. JSDJSD
Experience:
The return treatment at cigar international is at the bottom. After sending back a batch of cigars I was unhappy with, I was told I must call back 10 – 15 days. called back and found they received them but it may be 10 – 12 more days to post a refund. Now 30 days later and no word from them, but I must keep calling them. Why cant they alert me to the issues and tell me when refunded. poor customer service.
Experience:
hated cigars untill 1998 always a its a boy or girl cigar then i was given a fuente connecticut chateau loved it since then i have hunted that perfect cigar smoked hundreds did lots of research do not understand the negitive coments about ci i receive 7 cigar magizines a month ci has the best combo deals i have not received a cigar in poor shape found my favorite cigar at the lowest price not a computer person but had to respond
Experience:
I’ve been doing business with CI for many years, and really like them. Their bundled and free shipping deals can save you considerable money. Their 5-packs are better-packed than they used to be (they were never bad). Twice out of dozens of orders, things went wrong – some cigars arrived wet, and a lighter that wouldn’t work – and both times they immediately replaced the merchandise no questions asked, and sent a prepaid return label for the defective stuff. Sometimes, the ‘deals’ have a little ‘back alley’ attitude, but it’s all in fun. I love these guys.
Experience:
I placed an order that with a 2-7 business day delivery window. Ten business days later I called customer service and they said the item was out of stock and they had no idea when it would be in stock. Talk about a let down. I doubt I use them again if they can’t manage their inventory.
