CigarOne

Experience:

ordered from them many times. they ship worldwide. very reliable. genuine!!!

Experience:

I HAVE ORDERED FROM CIGARONE.COM AND HAVE FOUND THAT QUITE A FEW OF THEIR CIGARS WERE HARSH IN FLAVOR. I DON’T BLAME THE WEBSITE BUT THE CUBANS FOR RUSHING INTO PRODUCTION UNCURED OR RAW TOBACCO. I WILL NEVER AGAIN ORDER CUBAN CIGARS.

Experience:

A super company to deal with. Genuine cubans, great service, packaged very well, and shipped fast. If you only deal with one online company then CigarOne should be it.

Experience:

I have been smoking cigars for the last 10 years. With that said, I don’t claim to know everything about them, but I can tell you I have a passion for smoking them as well as a refined palate. I love the taste, draw, and roll quality of cuban tobacco and with that said, I have been waiting to buy a box and sneak it into the country for years but found it too hard or too $$$ from overseas shops.
The cigars from CigarOne.com are 100% real cubans. I have cut them apart to see the single or double leaf construction of the wrapper (fake cubans are pieced together from many small stripped leafs). The bands are spot on as well as the color, size and shape of the entire box (most fakes have subtle color differences from cigar to cigar when a box is opened). The company has been in business for many years (over a decade) and that is another testament to their quality products.
I have purchased several boxes of Montecristo #4′s, 1′s, and some of their sample boxes. They even have a referral program that gives you 5 free cigars on your next purchase.
Great prices…Great service…great cigars
What more could you ask for!

Experience: Neutral

I’m writing from Canada where we can buy cubans legally, and I’ve got to say the prices actually seem too good to be true. I know we have higher taxes than the Swiss…but wow. Thinking of ordering, but I’m concerned that duties will be assessed on arrival, especially if they don’t ship discretely. Can any give me some insight on their experience on shipping and duties?

Experience:

This place has decent customer service but the Prices they charge you are way out of line. They are one of the highest price cigar services on the WWW.

Experience:

Way overpriced.

Experience:

Just received my first order from CigarOne. Although the customer service appeared excellent on the front end, I’m afraid they are not legit. I ordered a box of Montecristo No. 2s. The Cuban tax seal/stamp with a serial number (the “new” seal Cuba’s been using since around 2000)was torn and it was covered by a fresh seal that did not have a serial number. Further, there was no Habanos “parchment” inside with the blurb about the quality of the product and the proper storage etc. Also, the Habanos chevron on the upper right corner of the box appears to be fake. In sum, it looks like I was shipped fakes in what was an original box and with fake seals. I haven’t smoked one yet and have sent an email to Cigarone asking for an explanation. Until I get a proper response, I would suggest you avoid CigarOne. It’s unfortunate since the shipping and customer service was so well done. But I guess you can afford to make good on such things when you making a fortune off of fakes.

Experience: Neutral

CIGARONE.COM is a FRAUD. DO NOT BUY FROM THEM. I just went to habanos website and entered the stamp code under their verification section and it came back as “FRAUD” Go to the site and enter the stamp codes from your box to verify. I ordered the Cohiba Coronas Especiales.

http://www.habanos.com/Sellos/Info/VerificaSelloCajon

Experience: Neutral

Chris- I had a similar experience with CigarOne. I find billionaire’s comments dead on. I think CigarOne’s fraudulent practices may be causing havoc on their business. PS-A shill should disclose their relationship.

Experience:

Chris I’m so glad you responded. In regards to your comment “Naturally, a tracking number for tracing distribution will not work on the Habanos box verification system”.

If that is the case then the Habanons box verification system would not have given me this exact message when I typed the bar code in from the box of Cuban cigars that I purchased from cigarone.com. I received this exact message so please explain the reasoning behind this and what confusion there is “YOU ARE A VICTIM OF FRAUD” It was confirmed by Habanos that I received a fake box of cigars which I ordered from cigarone.com so there is absolutely no confusion on my end as this was confirmed by Habanos. Maybe authentic cigars are mixed in with some of the fakes that go out but I definitely received fake/NON-Authentic box of cigars. If you still think there is some type of confusion contact Habanos directly to get an explanation as to why fake Cuban cigars are being distributed on the behalf of cigarone.com. I’m not speaking for everyone that has purchased cigars from your company but I know for a fact that I received fakes unless Habanos informed me incorrectly since they were the ones that confirmed this for me. Im not here to create confusion for anyone, just to state the facts of my experience that was confirmed by Habanos.

Experience: Neutral

I am sorry for being a bit brash, apologies to all. If you type any set of numbers into the Habanos Authenticity check system, it gives you the same result. If you take the set of numbers that is on the base of the old Cuban warranty seal (green warranty seal) you will never get a product reference, as this is not linked. The Bar code and number set that works on the Habanos tracing system is on the base of the new Cuban seal, which has the hologram at the top, is rarely left of boxes for cigars exported from the country of origin. As the tracing system we are talking about is to trace where a box comes from and where it has traveled to. This is a tool for distributors and Importers and for Habanos to try and stop parallel markets shipping cigars to places where they are not intended to go to. Each region has a quota of cigars. The reason that most merchants who export remove these code bars and number sets when shipping abroad, especially to countries where there are legal issues, is to protect the local importer. The cigars distributed via the UK importer are for distribution in the UK only. Therefore a cigar merchant who is in the UK, supplied by the official Habanos Importer in the UK is only suppose to sell his cigars in the UK. This goes for all regions of the world. Here is the Habanos link and their explanation, which as usual is very hard to understand, on how the new seal should be. http://www.habanos.com/article.aspx?aid=330&type=2

Experience: Neutral

What an illuminating altercaton! My sympathies to both parties – Chris of CigarOne and “Billionaire” seem equally sincere – but I’m sure this is useful for all of us, purveyors and consumers alike. I do hope this matter can be resolved amicably to the satisfaction of both parties.

Experience:

My CigarOne experience… I ordered mine on a Sunday night and they were in my USA mailbox Friday afternoon. They arrived in a bubble wrap type manila envelope. The box of cigars had been vacuumed sealed, and once I removed them, I observed the box of cigars had been opened and the seal broken, (which I was aware of this, because on their www site says they check them first, before they ship them) I have been to the islands all around Caribbean, and have smoked Cubans for years. I never once suspected the ones I have received from cigarone were imposters. So after reading some comments, I have found some other information on the net to help spot fakes. Which I am proud to say, Yes my cigars had a factory code and date ink-stamped on the base of the wooded box. Yes, the Cuban dollar seal is placed with the lid of the box running through the center of the coat of arms. Yes, the habanos seal is placed across the corner of the box. Yes, there is a “burnt” heat pressed stamp that read “Habanos s.a. HECHO EN CUBA Totalmente a mano” on the base of the box. Yes, there was a certificate of authenticity inside the box.
So, I have no doubt they are the real deal. Thanks CigarOne!!

Experience:

I have bought from CigarOne.com once. The product shipped to me was of great quality and service was outstanding;however, the verification system in the Habanos S.A. site didn’t work for me either, So I went to my humidor and pulled the one Cohiba siglo VI (tubo) I’m waiting to smoke the day my next kid is born, and that I bought for probably twice its real price at wordlwide renown “Casa del Habano” in Colombia, and it came out as a fake too. If casa del Habano is selling fakes then where on earth can we really deposit our trust? Chris, I think it is in your best interest to get some Habanos S.A backing on this and put and end to it. I’m due for my next cigar box and I waiting…

Experience:

I had a friend in Switzerland ask his driver to take him to the address that is on cigaone’s Website, well, it doesn’t exist. So I have been a faithful customer of theirs for years but now I am suspect. I have pictures of him standing in fromt of the building and their is no cigar shop there. You make the call.

Experience: Neutral

After a discussion with Chris, and the fact that I have no reason to suspect that Cigarone.com is anything less than reputable I will continue to use them. My Cigars have always been consistently the same. My comments were only made based upon mis-communication and the word of others. I have always had good service and good cigars from them. So, I was a bit quick to judge with no justification, my apologies Chris.

Experience: Neutral

For questions on CigarOne cigar supply, I encourage you to contact Intertabak Ag, official Habanos supplier in Switzerland. I can understand if you do not wish to take my word, so please go directly to the source. I hope this will put everyone’s mind at ease. We do appreciate honest feedback from people who have actually used our services, positive or negative as this allows us to further improve.

Experience:

Ordered 2 3-packs of the Siglo VI Tubos and they arrived well packaged and in a timely manner. The Habanos were legit and will definitely order from CigarOne.com again.

Experience:

Received my MonteCristo #1 5 days after the order was placed. Cigars arrived well packaged and air tight sealed. I will order again as I am extremely satisfied with my order.

Experience:

Have ordered several times from cigarone and have been very pleased with the cigars and the quick service. My orders have never taken more than 5 days from ordering until receipt and they have always arrived in excellent condition and vacuum bagged. There are better prices online but I’m willing to pay slightly more for fast shipping and well-cared-for product. I have no reason to suspect that anything I’ve ever purchased from them was not legit.

Experience:

I have been ordering from cigarone for about 10 times, I can surely tell you guys that all their cubans (different brands) are legit, and their service is suberb. Chris and the team are really good at what they are doing, just order a few sticks from them and check those out yourselves, what can you lose??

Experience:

Having been a customer of CigarOne for a few years and ordered hundreds of only Montecristo #2. Each one has been consistent in structure, color, taste and burning.

I am European and have smoked genuine cuban cigars from different sources in several countries. I have no reason to believe that the cigars supplied by CigarOne are anything but genuine.

Their service is both excellent and consistent…. from someone NOT easily impressed.

Experience:

Having ordered and received multiple boxes from here, I believe Bigal does not know a real cuban. And to throw in trash? I have been smoking cigars for over 30 years and I have Never, EVER had to throw a box away. I have had some that I may not care for but they were still a good cigar.

Experience:

Cigarone definitely is not legit. I received my fake Cuban cigar order from Cigarone.com and took it as a loss. Now I’m working with a close lawyer friend of mine to have them exposed for their fraudulent business practices…

Experience: Neutral

@Gucci
Please provide evidence of legal action.

I also encourage people to back up their claims of “fake” cigars with pictures of what they have received (if a cigar is a short-filler for example, this can easily be seen). Just the fact that cigars taste like trash doesn’t mean that they are not authentic. I have had cigars from Casas de Habanos with a horrible taste and I highly doubt they were not authentic.

Experience:

I have to give Cigarone a huge Thumbsup. I had started ordering from them a couple of months ago. Prices were not the lowest, but they are not the highest either. The trick I have found is to wait for the specials, of which they have in sufficient regularity. They also have some cigars (ELs, REs, and vintage&aged) that you can’t easily find. I order from other sites and sometimes have mixed results. Every order I’ve received from Cigarone has been first rate. They usually tell you to wait a bit before smoking the cigars mailed to you, but I have found that the cigars from Cigarone come in such good condition, I have not needed to.

Recently, I had ordered a couple of boxes. Chris wrote to me and informed me of all the fun U.S. customs was having with packages, particularly from Switzerland, and suggested I let them repackaged and unbanded in discreet boxes. I was a little uncomfortable at first, but because of the rapport Chris had built up with me over several orders, I felt I could trust his decision.

Well, the cigars took a bit longer to arrive, the plain boxes were opened, the cigars were in good condition and still sealed. I smoked one right away and it was perfect. Thanks to Chris, and oh by the way, the other two orders I had places from different distributers never made it. I have a refund from one and am awaiting one from the other.

The cigars have to be authentic…there are plenty of places from where you can get that. I will keep ordering from Cigarone because they take care of me they way my neighborhood tobacchinist does. For me that goes a long way.

Experience: Neutral

Inspector as I stated I’m in the process of gather everything needed and trying to determine the international laws. Once everything is put together and the paperwork is filed you will get your pictures. Your right about Casas de Habanos. They are a Habanos authorized retailer and are my #1 supplier. I have also visited their wonderful shop while on vacation numerous times. It’s sad to see you taking the negative comments personal. If your going to start requesting pictures of orders for negative comments do the same for positive comments because it was the positive comments here that made me try out Cigarone. Just like the person comment you quickly deleted said. Cigarone can easily post positive comments about their business just like someone can post a so called fake negative. Don’t take sides, request pictures of orders for positive ones as well.

Experience: Neutral

The vendor, whomever they are, is entitled to the benefit of the doubt.

If someone wishes to make an accusation of fraud, simple justice demands they SHOULD provide evidence to support their claim, not some vague, anecdotal statement.

CigarOne continues to enjoy my trust, based upon the product they sell and their unfailing service.

Accusations that clients of CigarOne (such as myself) who continue to purchase from that Company are impostors, is absurd and calls into doubt the veracity of the recent claims of fraud.

Experience: Neutral

Mlanterman that’s exactly how I feel because I based my decision to try them out based on the positive comments here and was highly upset when I got burned. It’s very possible they sell some authentic and some fakes like some mentioned ( as to why I don’t know). But I wouldn’t be quick to judge every negative comment as another company or upset customer trying to make them look bad because I’m quite sure not every negative comment is made up. I still love this site and have nothing against cigarinspector.com at all.

Experience: Neutral

@Narrowdoors
I updated your comment with pictures you sent me. Habanos often change bands, for example there is great difference in detail between a RASS and RASCC. There are also many different versions of the Partagas D4 band.

Keep us posted and let us know how they smoke if you decide to smoke one.

Experience: Neutral

Thanks for posting my pictures Inspector and sending the link. It does look very similar to the Standard Band A (Pre 1960s to 2002, discontinued) but mine is NOT embossed. It would explain the slight difference in position in the text “FLOR DE TABACOS DE … Y COMPANIA” But the lack of attention to detail is still glaring… the wheat (?) between the embossed arch and the coins for example. Also, I would like to hear what you (and the community) makes of the poorly cut and very loosely fitting Cohiba band.

Experience: Neutral

I bought sixty (two separate consignments of thirty) Montecristo #2 for Christmas. They arrived vacuum-sealed and now repose in a humidor.

Each one was inspected by me and they are flawless. Their color was uniform per consignment, although the two consignments varied slightly, which is normal.

Have smoked from both consignments…. they are consistent, an even burn, held the ash body well, wonderful aroma.

The final test, my labrador’s nose…he won’t leave me alone when I smoke the cubans, will get interested for an Aurora but nary the twitch of a whisker for a Fuentes.

Experience:

My experience with cigarone started positive a few years ago. Not Only did I but also others frends of my ordering by cigarone. Last year I think we ordered for more then 1000 euro. The quality changed from good to average (or alternating) to really bad quality. I have the same experience with a refund or a change of cigars. They always point the finger to others,
How do I keep them (I have I think one of the best humidors)relative humidity, temp, they are real cubans so they can’t help it. They have to rest for a while etc….Thing is that i dont gave a shit about fake or authentic the fact that their cigars are really bad is what matters the most. I ven had fakes which where very thastfull. So to me cigarone is maybe not selling fakes (which I seriously doubt)but the quality of their cigars is very low below avarage. That is to me what really counts.
Never again cigarone. Found a very reliable retailer and WOW enjoying cubans al over again. You deserve for the amout of monay you pay quality cigars!!!!!!!!

Experience: Neutral

Cigar,
Would you mind posting who your new contact is (website)? I am just curious. I need a solid company to order from. Im tired of the russian roulette ive been playing with various websites that claim to sell real cubans. I am currently waiting on my forst shipment from cigarone. Will return with an update when they arrive. So far service has been very good which causes me concern to a degree.

Experience:

I can’t beleive any of the derrogatory comments someone may have against Cigar One. This is my 3rd order with them and they do an excellent job at removing bands and repackaging cigars in the unmarked boxes. And now that they have FEDEX Service you get your cigars in 2 days. I’m not an expert by any means but I have had my share of cuban cigars and the cigars they sell are authentic. To those who have not tried Cigar One, I really encourage you to try them and now with the FEDEX service, you get your cigars in 2 days. You can’t beat that and when you do receive your cigars, they look like they just came out of the humidor.

Experience:

Great selection at CigarOne and surely they sell real Cubans. But the prices are far too high, especially on the regional editions. If only they could lower their prices by 20-30%, I would recommend this vendor.

Experience:

I have ordered from cigarone 3 times and i have no reason to believe they are fakes. The 1st time the cigars (Cohiba Genios Maduro 5, Monte LE 2008) came nicely vacuum packed, the 2nd shipment never made it (more about this below) and the 3rd time I ordered them repackaged and the cigard showed up in 2 days with the bands showing up about 4-5 days later. The one thing I would like cigarone to do is to guarantee ALL shipments, like many others do. Cigarone will only guarantee repackaged shipments, so you have a choice between no guarantee and having to put the bands back on yourself. The bands I received were in ok shape, not great, but I really can’t fault cigarone for that, but my great preference would be for them to ship and guarantee intact cigars, I’d be hapy to pay more for shipping or purchase some sort of insurance. I would really like to order from them again but this is issue is stopping me.

Experience:

I’ve been chasing an sizeable and costly order on behalf of my boss who placed his order over a week ago. I’ve chased many times both by email (where they say they’ll respond quickly – and don’t) and phone. Finally and by chance, Marc answered the phone last week though he seemed very laissez-faire about delivery, suggesting they would arrive soon. The cigars still haven’t arrived and I am getting no response which is very worrying. Any suggestions please? Thanks. N

Experience:

I have only ordered from them once, they where going to be my new supplier because there customer service was fantastic! unfortunately they dont take MC anymore so unless I wanna get an AMX (try explaining that to the wife ha!) then I will only have the one experience….

Cigars where quick and perfect…thank you CigarOne

Experience: Neutral

@Alejandro…..Not a good idea to tell what courier they used, especially for us here in the colonies, in light of the confiscations by our mighty overlords (Customs and Border Protection)….but I agree with your review and would recommend them in a heartbeat.

Experience: Neutral

Thank you Jakesnake

I corroborate what you say, sadly, will have to buy elsewhere…

Will NEVER deal with AMEX again ever, Diners are not accepted in enough places and paying bank charges….on top of shipment…I don’t think so.

Experience:

The reshipment of my Montecristo #2s arrived today, only five days after it was posted from Switzerland. The whereabouts of the first shipment, posted on May 12, is still a mystery. They kept their word.

Experience:

I ordered 300 sticks, monte’s, bolivar, & portagas. All very well packaged from cigarone – they now are resting in my humidor. I have bought from another supplier (in person) that is located in Geneva. The monte’s are consistent and I inspected the boxes – they all look good – the personal code was removed which to me makes sense since there will be no way to pass the boxes on to someone else in the USA. They all have smoked great. The first one I smoked was the day I received them and it was harsh, but it was also dry (due to shipping). The others I have smoked after resting a couple of days all smoked great. I have no reason to doubt they are real. I even cut one open and looked at the whole leafs and how the inner part of the cigar was made. The ash was white/grey, not black – the ash was over an inch long and occasionally when the ash dropped a cone shape appeared from the outer leaves burning faster than the inner. I will be in Geneva in the next few months and will hopefully meet Marc.

Experience:

Hello all, I have ordered many times from cigarone and am extremely pleased with there products and service and quick shipping. Marc is always very quick to order questions and to help out when your looking for a certain cigar. A+++

Experience:

Finally took the plunge and ordered a box of 10 & several singles to test the waters. Impressed with every step of the process — communication throughout the order process as well as follow-up to answer my questions (within 24hrs!) exceeded my expectations! Product was safely vac packed and based on all indicators for authenticity, I have no reason to doubt the product is as advertised. Ordered Jan 27 and delivered transatlantic Feb 1. First and only order to date.

Experience:

Sad to see that the box I ordered was priced significantly less at another popular website, but my order arrived fast and very well packed.

I really appreciated having a USPS tracking number as well (which I didn’t get from the other site.)

Experience:

Just received my first shipment from Cigar One: 10 Bolivars, 10 Montecristos, and 5 Cohibas. Having previously smoked exactly one Cuban cigar in my life — a Cohiba in Argentina — I must confess I have little basis for comparison. The packaging looks legit, the craftsmanship is superb, and based on my Internet research the labels appear authentic. Are they real Cubans? I have no idea, and I don’t care. I can only say the Bolivar I just smoked was the finest cigar I’ve ever enjoyed. My Cuban wife agrees. Big thumbs up for Cigar One. I look forwards to future shipments.

Experience:

Just received my first order. DEFINITELY legit. I still had packaging from known legit I brought back with me from the airport in Kuwait. I had packaging bands and one cigar left. The packaging and bands were from Cohiba, Monte Cristo, Partagas and Hoyo De Monterrey. The cigar I had left (aging till my baby’s born) was a Cohiba Siglo II.

If the cigars I received are fakes, then they’re the best damn forgeries I’ve ever seen. That or the ones I bought in Kuwait were forged from the same place. If I’d bought them from a back ally shop or one of the Souques I could see that as a possibility. But these were bought from an upscale shop at the airport on my way home from a deployment.

The only negative comment is that when I placed my order for a five pack sampler, the one selection listed a three pack of Epicure no. 2 tubos. I only selected those because it would be a really good deal for three at that price. I only received one. I emailed and pointed this out and they apologized and said they were await of the problem but didn’t offer to correct it. Not too big of a deal but figured I’d point it out.

Also, there was nowhere to Select visa for my payment but they DID email me a link to make my payment. They were fast with their communications too.

A side note/advice for the company. My year deployed to Kuwait was serving as a customs agent. During my training we were basically told that if we see cigars with no packaging you automatically assume they’re Cuban and confiscate them. Otherwise why wouldn’t they have packaging? So taking off bands and boxes and mailing them different will not keep shipments from being confiscated if discovered.

I also hoped the shipping would be faster, took about a week and a half, but that was on USPS. Cigar One mailed the order on Monday. Placed it on Friday afternoon, evening there, so I wouldn’t have expected anything sooner from there.

Really relieved to know there’s a place I can get Cuban cigars with the confidence of knowing they’re legit.

Thanks Cigar One.

Experience: Neutral

I didn’t use Cigarone.com but i read many reviews here and i sent an email to Intertabak. They said that, Cigarone supplies cigars from Intertabak. This is screenshot. http://img163.imageshack.us/img163/6047/74405743.png

Experience:

was not happy at all with the quality of the product they sent me. I have smoked Cuban cigars for over 15 years, i know my product.. I returned my order and they sent me inferior product again. I have no faith in this company.

Experience: Neutral

A legit site with a large selection but the prices are through the roof. There are numerous legit retailers, many on the previous list, that are literally half the price. Especially for there limited and regional productions. It’s a shame great selection but I’m not gonna pay over $700 for a box I can get for $350 somewhere else.

Experience: Neutral

I have to say I left a review saying they are over priced. Which I still think they are but I just placed an order for a regional production and I have to say they do have great customer service. Marc was on top of everything. Given the option I would prefer to save my money and order somewhere else but they are very professional. There selection of rare cigars is great too. If they lowered their prices I would be a more regular customer. PS watch out for there sales. Sometimes they will have 20 or 15 percent off. This is when to jump. They are a decent deal at that price.

Experience:

CigarOne offers very attractive monthly specials as well as a mind-bending sale usually around Thanksgiving.Their shipments are sent in a timely manner and are well packaged.All cigars arrive in optimal condition. AS I am a volume smoker I have had the opportunity to enjoy the quality of the many featured brands that are readily available.For both positive ordering and smoking experiences I encourage you to give them a try. P.S. I have been a very satisfied customer for over 10 years.

Experience:

I have ordered several times in the last 6 months. I am a fan of Cohiba Robustos and the series 4 D. Every time service has been good and cigars arrive within a few days. As a frequent flyer I have also purchased the same cigars from Heathrow airport. There is no doubt they are the same product. Hand rolled cigars can never be 100% guaranteed for quality. Factor in a long plane ride in various temperatures plus possible handling by customs and of course there will be the odd batch that is off. The only difference I have noticed is the significant lack of a tax hike on the price. David UK

Experience:

Recently placed my first order with CigarOne. I put together my own sampler of 10 and took advantage of a three-fer offer of Cohiba Robustos at check-out. I was surprised at how fast that I got the sticks, vacuum packed and in a small box that was securely packaged. The wrappers arrived about 10 days later via postal mail. I have smoked the three Robusto sticks and one Cohiba Exquisitos stick from my chosen sampler. I’ve smoked Cuban cigars all over the Caribbean and while I do not claim to be any type of expert, I detected nothing that seemed non legitimate. I can’t wait to try the Monte Cristo, Punch, Partagas and Romeo y Julieta sticks that I ordered. Based on what I know now, I’ll be back in the future to order again.