Cigar Czar

Cigar CzarURL: http://www.cigar-czar.com
Sells : Cuban Cigars
Based in : Australia
Online Since : 2004
Rating : 21 ( : 38, : 17)
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Description : (taken from the website) Czar House is located in Brisbane, Australia and at any time of the day you will find Rob, Lisa and Smithy plus a myriad of local clients in various states of work and revelry. A cigar and champagne on the rocking chairs on the deck of Czar house awaits members ….so come and visit us!

69 Comments on “Cigar Czar”

  1. Experience:

    I had a very positive experience with cigar-czar.com. They are based in Australia and receive their product from PCC (the authorized Habanos distributor for that area). While their selection is not quite as expansive as some of the other online sites (but close), they have all of the key basics, all of the LEs and some interesting selections exclusive to Asia-Pacific (such as limited Por Larranaga robustos). They are very friendly and unbelievably quick. Shipping is included. I did not ask for any expedited shipping and my cigars still arrived in record time (order placed on a Thursday (Friday in Australia where they are located); shipped that Monday; and arrived in perfect condition on Friday. Very courteous.

  2. Experience:

    Great company. Fine selections, fine people. A perfect place for cigar lovers and friends. Highly, highly recommended!

    Update (Oct 4 2011) Another satisfied – no – ECSTATIC happy customer here, another great ordering experience! You have to remember this is coming from Australia. It MAY take awhile to get to YOU

  3. leanderdsilva says:

    Experience:

    Excellent service from Lisa…delivery was quite quick and the cigars were packed very well. Have already placed my next order with them.

    Update (May 31 2011) Just received my Partagas Serie D4 and Esplendidos order from the Czar.excellent quality again!! Received in 11 days here in Canada.

  4. Experience:

    Czar is one of my three preferred vendors. Prices are a little higher than others, but service is superb. Recommended.

  5. Experience:

    Cigar Czar has the best Cubans period. I have ordered dozens and dozens of boxes from them. Every time I open a new box from them I have the same reaction. WOW. These guys have a real passion for cigars and it shows.

  6. Gigabyte056 says:

    Experience: Neutral

    The Czar is a great place to buy cigars, Top quality and great promotions at times.

    The forum has strict rules on how to post and act and the people on it, Men and Women alike abide to them.

    Rob, the owner is in support of the Cuban people, not the government.

    To neuticles, I don’t know you nor would I like to , I would advise you concentrate on things you actually know about, the idea of having a cigar club is ages old and IMHO great.

    To each is own.

    Update #1 (Oct 14 2011) Two more boxes arrived.
    Perfect condition, perfect barnyard scent and sheen to the cigars, best examples of Bolivar PC and Partagas shorts I have seen in a long time, and they were the PE level!
    This vendor is by far the best I have encountered in my 10+ years of enjoying Cuban cigars.

    Update #2 (Oct 25 2011) Another beautiful box arrived.
    Ordered the Partagas SD 4 HQ – arrived in 12 days from order to landing in my local PO.

    HQ is well justified, the box looks amazing.

  7. brazoseagle says:

    Experience:

    I have used Cigar Czar for a long time. They are the only vendor I trust and they are the only vendor I will use. I am blown away by their customer service from both Lisa and Rob. Anytime you have a question, you always receive a timely and efficient response. Lisa is great at special requests and special accommodations. I have never had one problem with shipping, not one. I don’t even feel the need to discuss their authenticity, because it’s not even a question. Once you are involved with such a quality vendor the question is not authenticity, the question at czar now turns to, just what type of quality do you want. Most places you think about real vs. fake. At Czar they are all real, but Rob spends the time and passion to classify his cigars into different quality ratings. It takes someone with a passion like that to be all the evidence I need to be a loyal customer for life and refer all of my smoking buddies to them as well. I am an active member on the forum, and I find it refreshing that the other members conduct themselves with honor, respect and integrity. The rules are in place to provide an atmosphere and an environment that is conducive and equal to the quality and the class of the shop and the people running it. Rob and the rest of the crew at FOH post some great cigar review videos, that can be viewed on YouTube. They are my number one source for honest and also humorous reviews of cigars. No agenda, just good information and entertainment. Look no further than the Czar, like anything else in life, you get what you pay for, and if you are wanting the highest quality, they best customer service, and the best no hassle shipping, use the Czar!

  8. Experience:

    This shop gives wonderful, personal service and ships excellent quality cigars. Highly recommended.

  9. tinknocker924 says:

    Experience:

    the highest quality cigars around and the most wonderful service from the czar crew hands down the best retailer in the industry..

  10. Experience: Neutral

    ok i gotta keep it real…one of my orders didnt arrive by 8-31-11, so i emailed lisa to let her know my shippment didnt arrive..well today is 9-20-11..still i have nothing..im staying patient and calm.

    Update their website has a live chat , i also emailed lisa again at customer service…still no response..is there another cuban cigar site that anyone could suggest…to me customer service says alot about a company.

    Update #2 (Oct 2 2011) well guys they got back to me and my cigars arrived. it took 2 months but i got em.
    im going to go with a different vender. to me its all about good customer service. if a customer smokes dont arrive by the the date they supply then they should ship out a sampler pack immediately !! until things are sorted. haveing to wait 7- 8 weeks for your original order is not cool…getting a sampler pack would help ease the wait in my mind.

  11. MannyFresh says:

    Experience:

    I’ve ordered from Czar many times and have yet to be disappointed….

    Excellent customer service!
    High Quality product!
    Great prices!

    Thanks Rob, Lisa, Diana and Kurt! You guys are the best! Smithy ok too I guess ;)

  12. Experience:

    Just got half of my first order, went off without a hitch…..recieved in 11 days from ordering. Great communication throughout. Emailed me that last half shipped and I’ll let them know when they arrive and update here as well.

  13. Experience:

    Just received my first order!Cigar smell great, smoking fantastic.Best customer service so far.

  14. sactochris says:

    Experience:

    I ordered the robusto sampler pack and a couple of single sticks of brands that I’ve never tried before. The order arrived in less than two weeks and looks great. They did have to make three substitutions out of the twelve cigars that were supposed to be included with the sampler pack. They had told me about one of them before my order was shipped. I noticed the two additional subs when I opened the package. They picked excellent replacements for the other two sticks that I presume were out of stock. A very smooth and easy transaction. I’m pleased.

  15. Experience: Neutral

    I ordered 5 boxes from them in Dec. two arrived in 5-6 weeks, and three have not arrived. One box arrived empty. Now to their credit they have agreed to credit my account, but i must say some of the reviews on here do not fit my experience. They also changed one of my orders without telling me they were going to do so.

  16. littlefat says:

    Experience:

    i have had good luck with these guys in the past. recently I had an order not show up. they replaced the order pronto. very nice

  17. dewmaster says:

    Experience: Neutral

    I ordered a box and a handful of singles, none of which arrived. The cigars were reshipped twice, but I still never got them. I did get a refund, but I’m still pretty bummed about having no cigars.

    Overall, I felt like the customer service could’ve done a little bit more to let me know what was going on with my order, basically I’d have to email them every month or two to find out what was going on. Cigar-Czar is definitely legitimate, I have no question of that, and I’m pretty sure the cigars would’ve been good quality had I received them, but there is definitely some room for improvement.

  18. Experience:

    My experience with Cigar Czar was good. I ordered two boxes of cigars and was informed via email that each would be shipped separately due to safety. First box arrived 8 days after I received their shipping notification. After 4 days, I received another email indicating the second box had just been shipped. While the first box arrived, the second box never arrived.

    After 3 weeks, I emailed their sales support to notify them I still hadn’t received the second box. The customer support was top-notch as they were very responsive to my emails. After 6 weeks and still no delivery, I requested a refund for the missing box. The refund was issued and processed after about a week.

    I will probably try them again and place another order sometime in the near future.

  19. Experience:

    Living in Brisbane I have personally visited and purchased cigars from the walk-in humidor at Cigar Czars. I have also while living abroad (Europe) ordered from them online. I feel this gives me an independent and rounded view of this retailer.

    Ordered: PETIT CORONA “SPLITS” sampler plus several assorted sticks

    Received: Similar to experiences of Sactochris and Drben, I received a substitution (H.Upmann for Bolivar Petit Corona) in my order. Listed on the website is the following; NOTE: if we are out of stock of an item we will replace it with something just as good. Also noted is; BOX code for each of the cigars is supplied. These codes were not supplied. Having both physically visited this retailer and smoked their cigars I have complete faith as to the authenticity of any purchase.

    Communication/Correspondence: As also referenced in some comments communication with this retailer is patchy. It also reinforces my opinion that without a personal connection communication can be difficult for those outside this circle.

    Shipping: All cigars were shipped loose in a Vegas Robaina box (although no VR ordered) wrapped in two layers of paper (no humidi-gel or vacuum seal) All cigars arrived in good order. I make note of these conditions as across Australian cigar fora the debate supporting ordering locally (despite higher tax/costs) uses the loss of quality due to poor shipping conditions (including use of vacuum seal, no humidi-gel) as a central argument.

    Despite the perhaps minor points I have raised they are genuine concerns. Improvements can be made in customer service/communication however I will order from this retailer in the future.

  20. Experience:

    Shipped quickly and cigars were in perfect condition . I ordered the robusto sampler.

  21. sactochris says:

    Experience:

    My second order from CZ didn’t show up. They had me wait a few weeks to make sure that it didn’t turn up then they resent my order. This time, it arrived in about two weeks and looked fabulous. I ordered the Robusto sampler again, as well as a couple of RE’s. They were out of the SLR Regio that comes with the Robusto sampler, so they substituted a Por larranaga RE Robusto just like they did last time. Great customer service from this place. I’ve already placed my third order.

  22. wwhwang says:

    Experience:

    I’ve done business with Cigar Czar twice so far. Their forums are pretty friendly and the staff is very helpful.

    Though I wish their selection were a bit bigger, the prices are competitive, the cigars are shipped quickly (given that they’re all the way in the Oceania region), and they have a great reputation.

    If you’re looking for a place to get your Cubans, definitely look the Czar up.

  23. sactochris says:

    Experience:

    My third order arrived in only 10 days. I had originally ordered 18 single sticks of things that I hadn’t tried yet. That’s one of the best things about CZ is that you can get singles. 6 out of the 18 that I had ordered were out of stock. When I opened the package I noticed that they had made substitutions for another 2 of the sticks I had ordered. They always choose great stuff when they have to make a substitution. I wanted that Ramon Allones Gigantes I ordered but I sure wasn’t upset to see that a Hoyo Double Corona had taken it’s place. First rate customer service is what you get when you order from Cigar Czar.

  24. Experience: Neutral

    It’s certainly an authentic and unique operation run by the team here.However,I feel that a flaw in the membership only nature of the shopping experience has developed.I feel that an “elite” core of members has grown from within the forums and those of us that contribute less and don’t order as often are shipped the crap,basically.I was very disappointed with my last order from them,poorly constructed cigars,something which Rob will have you believe that he will not under any circumstances ship to ANYONE.The only response to email notification of it was that they would “keep an eye out” for such issues next time.It is also,in my opinion,questionable practice to classify your product into three categories and then charge higher premiums on top of an already expensive product.I’m sure that Rob doesn’t pay his suppliers more depending on the same arbitrary decisions of quality.There certainly won’t be another order from me,I’ve since found another vendor who has shipped me on 90% of occasions what Rob would class as “HQ” high quality sticks (and charge the premium) at a lower price than Czar’s “PE” premium economy cigars.

  25. MiamiHeat says:

    Experience: Neutral

    If you read and analyse 20 reviews on here, there are several positives that really are neutral and neutrals that should be negatives(including mine).
    Here’s my opinion.
    The good: first order took 10 days to receive. Authentic cigars.
    The bad: it looks like every other package gets lost or delayed. I’m waiting now for the 6th week to pass to request my refund. No tracking of packages available. I’d rather not have free delivery, but have a reliable delivery.
    My conclusion: the owner should deside what it is he running – a club or a business. If the answer is business, some improvements should be made. Getting timely but meaningless responses to email is not what I call customer service.

  26. Experience:

    I have ordered from CZAR in the past and also recently. Positives – Great selection, very responsive, decent/good prices. Negatives – It does appear with my limited amount of orders, that shipping success rate compared to other sites is less. I also don’t like the policy they established a couple years ago with the HQ/PE and paying a premimum for this. Since they open all there boxes, if you order “standard” level cigars, essentially you’re getting their lower quality cigars by default. All said, I do like them and wouldn’t hesitate to used them again.

  27. Experience:

    I’ve used CZAR a few times, everything is OK, A++. Fast communication, fast shipping.

  28. cigarczarcustomer says:

    Experience: Neutral

    I had the same experience, as other’s here. They split my boxes into multiple shipments (half a box at a time) and I only received half my order. Seems curious to me, that I am having the same experience as fellow reviewers. The boxes that do arrive, were amazing and it made me that much sadder not to get the other half of my order.

  29. Experience:

    I ordered a box of Cohiba 1966 through Friends of Habanos, the storefront is Cigar Czar, which never arrived after 3 shipping attempts. I can’t say positively they were ever shipped and they don’t supply shipping or tracking info. Finally a refund was issued but it fell $30 short of what I actually paid. At the same time I ordered that box, I also purchased a box of PL ’07 Robustos and Partagas 898 through “Live from the Humidor” also part of FoH.

    Fast forward 8 months and I finally asked them to ship those boxes one at a time. I had heard via a couple of forum sites that they were having shipping/seizure problems so I waited. Well they shipped the two boxes two days apart and that was over three weeks ago. Again, no shipping info provided.

    Never have had these problems with any other retailer and it’s just such a hassle trying to get product from them that the stress just isnt worth it for me. I’ll consider it a minor miracle if these ever arrive. I’ll update my post on future progression of this deal.

  30. Experience:

    I always look to their reviews when deciding to try something new. I ordered a box of 1966 EL’s and a box of behike 54′s. I made a special request to have both boxes sealed and a humidity pack attached. Emails exchanged and replied within hours. Fast forward, I got an email from Smith saying that the cigars have shipped. 4 days later it was at my door step, talk about fast shipping!! Cigars in perfect condition, smelled awesome. I’m letting them rest a while more before lighting them up. It’s my first time ordering from them and def not the last. U guys rock, keep up the good work.

  31. Experience:

    Just received my first order. Was at my door nine days after receiving shipping notification. Cigars were in perfect condition and very well packaged. Have already placed a second order. They are a pleasure to do buisness with.

  32. Experience:

    Ordered a box of Cohiba 1966 LE’s. Received 7 days after shipping notification. Great packaging and great cigars. Very happy! Will definitely being ordering from them again.

  33. Experience:

    Placed an order with them and was told after they shipped that they split it into two shipments. When asked why, they stated it was to get past customs easier. Two months later and still did not receive either shipment. What I did receive was a letter from customs that they confiscated the order. Will never order from them again based on the other confiscation complaints I have read about them.

  34. sactochris says:

    Experience: Neutral

    How is it their fault that customs intercepted the order?

  35. Experience: Neutral

    When you repeatedly buy Habanos and only have confiscations from one vendor, there’s something wrong on their end. CZ shipping problems haven’t really shown up here, but have been a topic in several forums. If Rob would make the decision to change shipping policies, these problems would practically cease.

    To update my experience:

    The box of Partagas 898 was supposedly, according to CZ, sent to my home city PO and then returned to sender. They agreed to change shipper to Air Mail? and resend. After carrier change and reship, I got my cigars quickly. I still haven’t seen the box of PL Robos.

    Diana has been good to work with at CZ. Their cigars are beautiful. If shipping problems were worked out, as was the case in the reshipment above, I’d be a loyal customer. I would even pay for better shipping to ensure receipt. For me, the hassle of having to deal with their shipping inadequacies makes dealing with them not worth the headache for me.

    Fix shipping problems and I would have easily bought a dozens or more boxes from them this year.

  36. Experience:

    I’m not familiar with the details of shipping policy but I’ve certainly felt similar effects to the above poster.Waited their stated 6 weeks for an order that never showed up.No tracking information as promised so I’ve no idea where they went or to whom.Was not offered a reship but to be honest wouldn’t have taken it up anyway.Refund was given reasonably promptly however.I’m done with this vendor now after two less than satisfactory transactions.As I stated in an earlier post,I still believe that they have a core “elite” group of customers,they also being the most frequent members of the forum family,whom they treat very well and produce good results for.I believe the rest of us receive the crap in product,communication and service.

  37. Experience:

    Shipping problems for CZAR is the norm. If they go through LAX you stand a good bet that they may not arrive.
    Also, customer service stinks. There are many other vendors who stand by what they sell.
    I have a couple of packages taken, I even told him (rob) that I would pay for a more secure method of shipping but he would not do it.
    A couple of times what they said they had turned out that it was not in syock but they never told me after repeated requests as to were my smokes were.

  38. Experience:

    Not a great experience! Once order confirmed, took them 2 weeks to “process” before sending out. Approximately 1 month later got order, but order had 1 error. Emailed them 2 weeks ago, still have not gotten reply… poor communication!!! Many other better choices!!!

  39. Experience:

    It seems very apparent to me that this merchant is receiving more and more negative comments all based around similar issues.As far as I’m concerned Cigar Czar/FOH has become nothing more than a closed, elite group of buddies who look after themselves very well.But if you don’t happen to be in that group then don’t expect to receive a good service from them.Just have a read through their forums to see what I’m saying,it soon becomes clear I assure you.

  40. Experience:

    Horrible communications and service. I had to send multiple emails over a two month period just to get updates on an order I never received and that was the first order I placed with Czar.

  41. Experience:

    Finally ending my 1 year saga with Rob et al. Read above comments for full story. So, two weeks ago, I decided to email Diana since the outstanding PL 07 Robo box sent 28 November was never received. Normally Diana is good about getting back but never heard from her after two emails in a week. I decided to log in to FoH where I private messaged Rob. He answered same day and refunded my money next day via lapyap, which I appreciated.

    Bottom line: if you having success receiving shipments from the Czar, more power to you as their product is good. If you haven’t ordered before, there a plenty of other options unless you just like taking chances on product not showing up and you have plenty of other stock already. Not a pleasant experience for me asking for reshipment and finally refund, as I wonder if they think I’m just trying to rip them off!!

  42. Experience:

    I will have to go against the trend that has been building with cigar czar. Placed an order on the 4 th of February which cleared 3 days later. My order was shiped on the 12th of February. Had been talking to Rob and Diana in the meantime who kindly apologised for the small delay since they were short of staff. This kinda gave life to the problems described above but as told by Rob I had my cigars in excellent condition at my doorstep on the 19th (7 calendar days later). Cigars were in perfect condition, well packed and with all the box codes and serial numbers on them. Needless to say that all the numbers check out in the Habanos site and there is no question on their authenticity. To sum up cigar czar has my buisness the few extra days are well worth considering the quality of the received product. Thumbs up czar!

  43. sactochris says:

    Experience:

    I ordered a really nice looking box of Dip #2′s from their live from the humidor feature. They arrived promptly and looked and smoked wonderfully.

  44. insomniac says:

    Experience:

    Past two shipments of 2x boxes of cigars have been confiscated (with nasty letters coming months later). These guys are doing something wrong, as I never had confiscations before ordering from them…

  45. Experience: Neutral

    Fellow smokers, I learned the hard way that all which glitters is not gold… I really believe that Czar cigars does offer quality products but the problem is they tend to their own inner circle. I’ve received cigars boxed in used boxes, cigars not of typical cuban quality. I was told by Smithy that these poor Cuban rollers don’t get paid much so what can you expect with quality….. quote unquote!!! Thankfully I receive my cigars direct from Cuba now and warn you again: all that which glitters is not gold! BUYER BEWARE!!!!!!!!

  46. tuezberg says:

    Experience: Neutral

    I really like these guys and would love to give them all my business but I am about 3 for 6 as far as orders getting through from down under. They have been great at replacements but its just not enough to keep trying.

  47. Experience: Neutral

    Like others have said, Great group of people to deal with! I’ve been a customer for years, but orders just don’t get through! They have to come up with a better shipping system with tracking. Communication is great, refunds never a problem!

  48. Experience:

    Fabulous communication pre-order, tracking and comfirmation. Great experience. Cigars excellent quality.

  49. Experience:

    I have placed multiple orders with them. Great service and great cigars. I would highly recommend to anyone.

  50. Experience:

    Had a box of cigars lost in the mail and they sent me a new box without any hazzles. The cigars are beautiful and smell great.

  51. Experience:

    Placed 3 orders with the czar and 2 were confiscated at LAX. After a few emails back and forth two orders were reshipped from a Swiss warehouse via NY and made it to my door without a hitch. Quality was good and customer service was excellent. I will request that any of my future orders not be shipped through LAX. I am constantly on the FOH forum and find it extremely entertaining and informative.

  52. Experience:

    Ordered 20+ boxes from them and have not had a single problem. All boxes arrived expertly packaged. The record was 4 days from Brisbane to Sweden.

    used to order everything from CoH, but i really feel the smallish premium is worth a lot at the Czar. From CoH i sometimes got mediocre looking sticks. From Rob i’ve only gotten spectacular boxes.

    Not really in the inner circle at FoH forum, but i can’t say i feel there’s a A-Club and a B-Club.

  53. Experience:

    I fell for Rob’s PSP/HQ/PE program but I learned that the way a cigar looks has nothing to do with how it will taste. I read on Czar’s forum (FOH) that someone bought a PSP box in 2010 that smokes like crap today.

    Ordering from Czar (now called cuntint) was smooth. Getting the cigars was a different story. I ordered 2 boxes in October ’13 and they haven’t showed up yet. I had to keep emailing them for a tracking, a refund or a reshipment. They agreed to ship back after 2 months but I am still waiting. I am not located in the US.

    I just hope to receive my 2 boxes as they don’t seem to care much about refunding me. It’s put up or shut up basically.

    I’ve been reading FOH and I agree with some of the posts above. It seems like it’s a group of “bros” who take care of each other. Rob is always loud and clear but when someone voices himself, he’s told to stay quiet or leave.

  54. StillWaiting says:

    Experience: Neutral

    To those whose orders never arrived, what happened? Simon, two months is an exceeding long time to wait for an order. Can you follow-up when something happens?

    I too have now been waiting more than a month and I am getting concerned. With no tracking, there is little recourse except to contact Czar and hope they treat you right. I am not located in the US.

  55. Experience:

    @ StillWaiting:

    I am still waiting. No sign of the boxes and “customer service” with Rob is basically resumed to a polite fock off. The guy doesn’t care.

    To answer your question => normally the vendor sends new boxes or refunds you. I contacted Czar more than enough at this time.

    I am not holding my breath any more. Whether the boxes show up or not, I am done with Czar. They are other online vendors.

  56. Experience:

    I ordered one box at the end of Christmas sale and it arrived in perfect condition. It took a week to process but this was a sale and after holidays. I recieved it 10 days later. I cant really believe that they ignore e mails. They refunded me once when a box didn’t arrive in 2012. They are honest and I trust them implicitly. Its not their fault if an order gets snagged by customs. I have always recieved great cigars. Happy smoking everyone!

  57. Experience:

    Can’t blame any vendor for seizure, customs and taxes but you can blame the vendor when the service and communication are bad. This is the case.

    Won’t order again. Bad experience.

  58. Experience:

    They may not have the prettiest site, most extensive selection, timeliest customer service, or fastest delivery…
    But if you are patient (and have a sense of humor) and want quality cigars at very reasonable prices, they are it. Been buying from them for years.

  59. Experience:

    In response to Jim above:

    - prettiest site: who cares, neutral
    - most extensive selection: negative
    - timeliest customer service: negative
    - fastest delivery: negative

    - if you are patient: maybe
    - and have a sense of humour: seriously? for what? because of all the negatives maybe?

    - reasonable prices: not any less or more than any other reputable vendor

    conclusion: BIG NEGATIVE

  60. Smoke Ring says:

    Experience:

    I used to purchase many boxes from them, but their prices have slowly but surely gone up, up and away. To the point where they are considerably higher priced than some other Swiss vendors and the cigars are not the hand picked boxes. Receiving your cigars from this vendor has also been a big issue as their packages seem to have a abnormally high seizure rate from the customs boys. I say stick to the forum as it is a great one to interact with other cigar bretheren, but buy your boxes elsewhere.

  61. Experience:

    I have placed multiple orders through Czar but since they have changed their international “business”(CUNTINT) things have changed. Their cigars are legit as are MANY others sites. Most other sites the cigars are in my hands in 2 weeks (Swiss). However I have placed 2 orders through them over the last 8 months and have not received either. They still ship via Australia and the boxes have been confiscated in customs both times. Not their fault, in fact after several months they refunded my first order. However, the run around for the second order has been going on for 4 months. After multiple emails describing the loss in customs, I was sent a replacement order that was never shipped (not a customs issue but poor handling by them directly). My advise is to go elsewhere unless you have 6 months to wait and wait and……..

  62. Experience:

    Not as fast as some, but some of the highest quality cigars I’ve ever bought. They run a lot of sales many months at 15 % to 20 % off so many things end up cheaper than others. They also communicate well in my experience. Once when a box never came they ‘re sent after the month that had passed and offered to refund if I wanted. I see others had some issues getting their boxes but really cant comprehend how they ignore you. 5 years and never had them ignore a communication. I buy with confidence it will work out or be rectified if there are problems, but like I said only had one and got a great box. Just my experience.

  63. Experience:

    One week to process at end of sale, one week to be delivered in Northern America. With sale price, 13 dollars cheaper than the cheapest competitor. 1 Box of SLR A. Lovely box, colorado color, barnyard aroma and 2 years old. Worth a two week wait to me!

  64. Experience:

    I have ordered about 10 times from FOH, 9 Shipments came right away, 1 shipment was sent right away but got stuck in customs. I emailed them and they sent a replacement pretty quickly. Its not there fault when this happens. And considering the shipping is free I don’t know what else people are really expecting. The prices are one of the lowest and they offer free shipping. If you want authentic cigars brought to your door in the same amount of time as other websites that charge twice as much your are living in a dream world.

  65. Experience:

    Used to be great but every since they merged with COH, it’s just another vendor.

    Last order was a mess and I am still dealing with it. Rob the vendor is unbelievably arrogant.

  66. Experience:

    Very friendly and unbelievably quick

  67. Experience: Neutral

    I just ordered a couple boxes from them for the first time ever buying cubans

    Hopefully all goes well!!!!!!!!!!!

  68. Experience:

    Was previously a happy customer of FoH/CUNTINT but will go with other vendors in the future. Ordered two boxes, and received two boxes BUT with 5 sticks each in them. Unsure of where the theft occurred (whether at the handling agent or customs) but was not offered to be made right. Shipping is not guaranteed so I will be working with vendors who guarantee instead.

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