Cigar.ComURL :
Sells : Non-Cuban Cigars
Based in : PA, USA
Online Since : 1999
Rating : -1 ( : 27, : 28)
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Description (taken from the website) : is the foremost source for fine cigars. From our expert cigar consultants and Account Managers on the phone, to the team that oversees order fulfillment, we know cigars!

69 Comments on “Cigar.Com”

  1. Charming Karl says:


    They have intriguing weekly specials, some of which I’ve bought. Prices maybe a little on the high side, but competitive with prices here in New York City (and often lower than what I can find here). A vast inventory.

  2. Experience:

    I have used too Karl. A neat trick I learned is that you can trade frequent flyer miles with United for certificates…then you can use $25.00 increments at on purchases over $75.00. I agree it might be a little pricey but I have had great service. I only tried because of the certificates…

  3. Experience: Neutral

    A little pricey but that Friday only deal is sometimes great. Fast service and always fresh.

  4. Saint Jimbob says:


    Decent prices, and quick shipping make a frequent cigar source for me.

  5. ronhoffman2 says:


    Sometimes the prices are a tad high, but they always have the “hard to find smokes” that i’m looking for. being close to their warehouse, i get my orders next day.

  6. itsme_timd says:


    I’ve ordered from several times.

    There was a glitch one time with a gift certificate I received and an out of stock item. It was a pain in the butt to fix BUT the guys at were very helpful and friendly until it was fixed. I’ll order from them again.

  7. g1b6er15h says:


    Their customer service is top notch, and their cigars always arrive fresh. They have a great selection, and some of their deals are very good. They are a bit on the pricey side, but overall a great experience.

  8. Experience:

    I’ve ordered from a couple times now, and I’ve never had a problem. In fact, they’ve turned me on to one of my favorite cigars – a perfecto that no one else carries.

  9. Experience:

    I like and CI pretty much equal. I like the paper catalogs, I like the occasional SUPER DEAL. Their shipping has ALWAYS been super-fast, no hassle (seriously, sometimes the package arrives so quickly that it is unexpected, i.e., I wonder what I’ve ordered and am amazed that it is my pack!).

    Good job!

  10. Experience: Neutral

    Best customer service ever. Call or email the Sales Manager Tim. He can arrange incredible deals. The daily deals with free shipping are definitely worth keeping an eye on as well.

  11. Experience:

    By far the best place you can order your cigars from. Always free shipping, always great deals, VERY FAST SHIPPING, never had a problem with them. I ordered my Cigars, and within 3 days, it is on my doorstep. I’d give them 2 thumbs up if i could

  12. Experience:

    This is the 2nd time I’ve ordered from this company and – I am one HAPPY SATISFIED CUSTOMER!
    Their prices and sampler packs are on the incredible discount type like Cigars Intl. My cigars came so fast, time went backward!! I have ZERO complaints with, they are ROCKIN’ good!

  13. Experience:

    Placed an order with just a few days ago and today it’s already here – WHOA, that was quick! And I LOVE the fact that they offer singles prices! Rock On,, rock on!!

  14. Experience:

    Had to order over the phone to get them to ship to Canada.No problem order arived quick.Would order from them again.

  15. KingoftheCove says:


    Just a quick one here – I’m a (former) Thompson cigar customer (you can read my Thompson Cigar rating – it’s one of the most recent. the the company I mentioned in the last paragraph of that review. has….
    1) Good prices (as good or better than Thompson)
    2) Very fast shipping (free) – superior to Thompson
    3) Excellent customer communication and email status updates (non-existent with Thompson)
    4) Stogies arrived in a zip bag WITH a humi pad inside and some nice matches – sticks are fresh (uh…Thompson doesn’t offer this level of shipping niceties…….at all)

    So all in all – I’ve moved my business to (even though for the most part I had no complaints with Thompson – it’s just that is simply superior.)

  16. Weekend Smoker says:


    I am very happy with quality and speed of service from I order before noon and the fresh cigars are delivered to me the next day. All for no extra charge. The cigars are always properly humidified and their prices are great.

  17. Experience:

    High speed delivery! Used a code for a 20 stick humidor/6 cigar sampler priced great at 14.95+ $5 shipping. Ordered ~7 a.m. 10/26, on my doorstep when I looked afternoon 10/27.

  18. Experience:

    I must say is on the top of my list.
    Customer service was excellent. Order cigars
    on February 23rd in the morning and received them on February 24th in the afternoon. Cigars
    were in perfect condition. Believe me no problems with

  19. Experience:

    I must say i rarely if ever post a review on anything but the customer service/packaging/quality of the cigars at was so that i had to post a review. First and foremost they had a real person to assist me if i had any questions what so ever. second, my cigar came within three days of my order. Third, the packaging was fantastic, my cigar was in an air tight bag within another bag, their was plush air filled bags to protect my cigar, a complementary coolant gel to keep the humidity controlled, two complementary cigar magazines and complementary matches. These folks know how to treat people! (5 stars, thumbs up…. ….. whatever floats your boat, there just great)

  20. wwhwang says:


    Their staff is friendly and knowledgeable. Their forums are filled with friendly people that welcome newbies with open arms (so long as said newbie is not a troll or a scammer).

    The customer service is top notch and my orders are usually in perfect shape. There were only two incidences in which I had to get a replacement for my order (both of which was because UPS damaged the cigars). I got my replacements very quickly both times.

    For those of you that would like lower prices, I recommend calling their office to order. They’re much more accommodating over the phone (as opposed to an automated website) and are more likely to give you a deal over the phone (especially if you’re a good customer).

  21. Dandorthewarlord says:

    Experience: Neutral

    Prices/Value- C (Overpriced. Look for specials)

    Customer Service- A+ (They make you feel like you’re their ONLY customer. They go out of thier way to make you happy.

    Free Shipping- A+ (Fast-Usually priority) They often upgrade me for free or dirt cheap to 2 day or 3 day UPS since i’m not fond of our lazy mailman. Ask em.

    Cigar Freshness- A

    Bottom Line- I order often from .com(for customer service.They treat you like a king. Make sure you look for the daily/weekend special deals, regular prices are too high.

    Overall Rating- A

  22. Experience:

    Nice place to buy cigars. Really like the “pick your own 10 cigar sampler”. Good variety, reasonable pricing, could be better, but so far, I have gotten what I paid for. Double thumbs up for now.

  23. Whoflungdo says:


    These guys are awesome. Great prices. Great service. Great selection. Great specials. Quick Shipping. Recently I had an ordered delayed because of an issue with UPS, not They refunded the shipping. They are great guys and gals to deal with.

  24. Experience:

    What keeps me buying from is the fast shipment and the opportunity to buy from email marketing by an account executive.

  25. Experience:

    Love it. Super fast shipping, quality products at great prices. Will be a customer for life!

  26. Experience:

    “Awesome selection. One of the few sites that carried all the different cigars I enjoy. Their “super saver” shipping arrived in 2 days! Their customer service truly knows the products too (I couldn’t figure out how to prime the humidifier I ordered so I had to call them).

  27. Experience:

    just want everyone to know that the service from cigar .com is terrible do not order from kirsten dintinger she will mess up the order and waste your time and if you call to complain they will connect you to the person your complaining about . I for one will shop elsewhere for now on.

  28. Experience:

    I have bought as a visitor then signed up as they changed rules on how you order. It was my second time buying their brand purple label. Very poor, came dried out and I tried to save with no luck. Threw 8 away. I emailed them on how poor the quality away and they didn’t even have the curtesy to respond.

  29. Brian H. says:


    Whoa boy, they didn’t do too well with me. Had a few cigars ordered for my b day by my mum and gram.

    Was able to grab the free “priority shipping” option, then had my cigars delivered exactly several days later (you think someone was lying at some point?). When they finally came, the box was pretty crushed up, which I knew automatically meant damaged cigars. This is most likely the fault of the shipping company (UPS, who can say they’re surprised?) but it didn’t help that the cigars were packed very poorly. No bubble wrap, just a few air bladders, reused from their OWN supply shipments (how cheap can you get, seriously? And I’m not stupid, you jerks), and all the singles were lining the bottom of the box, with a small brick of 25 cigars, of course, laid on on top of the singles, with the major point of impact, yup, you guessed it, directly over this whole mess.

    I was shocked not to see every single cigar crushed to bits, but, as predicted, there were still causalities, and most likely, will be more to come as they settle and re hydrate a bit. I’m guessing at least 40 bucks down the drain a few weeks from now, especially with the undercrowns, which are surprisingly fragile (yea, I’m not really that new, guys) and they were really dried out compared to the rest, of course. Giving one a whiff actually gave me a nose full of powdered tobacco, you shoulda seen my handkerchief, was pretty neat.

    Called customer service, and while they were helpful, as soon as I informed the rep that the 25 pack was also damaged, become a bit catty about the details (they are cheap dollar-something cigars, for Christ’s sake guys!). After a good minute of repeating ourselves, he finally told me he would replace everything I had reported damaged. Whoopty-friggin-yay!

    To add insult to an already sizable injury, one of the reasons I ordered was due to the great word of mouth going around about these guys, and that they used very thick plastic zip bags for singles… which clearly must have changed at some point, as the zip bags they are using now are made of a VERY cheap and thin plastic, not much different from the kind used to make cheap party favor goo-die-bags for children. I literally tore one in half trying to peel a bit of tape off it, clearly due to my in-human super strength (most likely not the case, if you weren’t sure).

    At least they used a humicare pillow! (SARCASM ALERT)

    I waited a few days to see if they could redeem themselves a bit with the replacement cigars they would send. They replaced all the more expensive ones, and those all arrived without damage, but of all things to screw up, yup, you guessed it, they screwed me out of the cheap dollar-something cigars. They actually just sent 5 of the 1876 Reserves, and, of COURSE, 2 out of the 5 they had sent were badly crushed (NO, YOU!). Again, those are the DOLLAR-SOMETHING CIGARS.

    So I have NO IDEA why those are such a sore spot for this company, clearly they are not doing as well as the print quality of their catalog suggest, as they could very easily afford to give me a second one, but could not afford to meet me halfway and replace AT LEAST 10-15 of the 25 pack of the stupid sodding DOLLAR-SOMETHING CIGARS. And, as seems to be their standard packing configuration, bubble wrap was noticeably absent form the packing contents (yes, I’m dinging you for that, that’s kind of a standard thing, guys, get with the customer service numb nuts)

    So yea, I’m probably (absolutely) going to be avoiding these guys in the future. That was a pretty poor display.

    You would do well to avoid them, and as Robert had posted, some cigars seems like they were stored OK, but some are bone dry, and actually turning into dust from poor long term storage. And yes, I am very aware of letting cigars rest for a few months, thank you very much, but I’m pretty sure cigars shouldn’t be disintegrating without a good reason, especially ones I’m familiar with.

    Bottom line, stay away from

  30. Experience: Neutral

    Well it appears up untill 2014 this placecwas doing an awesome job product,customer service and shipment wise.obviously something has changed,here i was going down all these positive reviews thinking man my experience(s) must have been a freak accident etc! But then i got to the most recent reviews and ohhh how others experiences were spot on w/ mine.
    I had ordered for my sons 30th birthday(keep in mind you only turn 30 once etc and some events are more unique and special than others)a travel humidor(d.marshall), a small 3 finger garcia case, a best of the best 30 cigar humidor stuffer, 15 cigars of their expert picks summer slow burners and a davidoff 9 collection assortment box and gift wrapping and personal note card. Well it was supposed to be shipped in less than 3 business days.thursday i get a confirmation tht my order was shipped.i checked my ups shipment and it wasnt even scanned into ups untill almost 6pm now comes my nightmare, its scheduled to arrive at my sons door on the 22nd even tho it was ordered on the 14th, my sons birthday is friday and technically it shouldvof been thete on thurs.well i try to call thm, they’re eastern time and im pacific. I get there answering machine and leave them a message advising them of the situationand all pertinant information. I went as far as contacting ups to pay anything to get the gift there on time…no can do according to ups. So next morning i havevto call them because they didntvfeel my order and voice message was important enough to get back to me

    This is continued… i get the manager on the phone and explain to him the urgency of they screwed up my son birthday and held onto my order even tho everything was in stock etc. Manager tries to tell me he is more upset than i am, i of course disagree stating im the gift giver etc. So now he starts w/ “well if u would of contacted us sooner etc we may have caught it and got it there by friday” i explained to him that their website was plastered w guarantees and i didnt think it was an ussue and tht i did in fact contact them but theyvwere closed etc. I explained to him i would of personally went out and purchased the gifts myself from a private specialty shop but i had just been released from the hospital from a major surgery and i couldnt even drive for 6 weeks. So he said basically the best he could do is resend it and it would get there the day after his birthday. Well it turns out his girlfriend was having a weekend birthday bashparty for him and would not be home to accept…he agreed to ship it to where they w/b staying, niw it gets worse, he has to ship it to the attention of his girlfriend at the resort where her name is on the reservation, when he realizes that she a celebrity, he makes a wicked comment”well its no biggy, his girlfriend has lots of money, she can afford to make sure his birthday is good” again i had to differ w him and explain that this was a gift from me not her etc and that is not how things work.he assures me the oackage will get there in time and i actually had to say something about them doing a little more for their huge screw up…he chuckled and said “yeah, you can bet ill add something to the i get another ups confirmation from them and happened to notice the big difference in the weight of the original package shipped and the replacement. He gets the package 1/2 of the items were gift wrapped and no card. Instead of sending the 9 assortment package they sent a 4 cigar one instead and the garcia case is not included…my son was to receive 54 cigars he received 40…and the davidoff 9 box assortment that became the 4 box millenium was missing 1 cigar(but i will admitt they did only charge me for the 4 box) and the garcia case was not there and of course there was nothing added to compensate for the late delivery as promised. So now ive gotbto call them again and i ask to speak w a manager above the manager i pteviously dealt w who was supposed to make it “right” the lady that andwers the phoned pre-screened me and turns around and put the same guy on the phone! He immediately goes to it got there on time and i had to explain to him yes in fact it did but items were missing that i paid for them and i want him to correct this, then i reminded him about his promise that he was going to “add” something when he shipped it again and he was ” ohh yeah, sorry about that i forgot, but i will this time, i’ll send him “4″ cigars…i was tired, mentally i had given up on this place…. originally there were supposed 2b 54 cigars that should of been sent…they billed me for a 4 count instead of a 9 count that brings it down to 49 cigars he was supposed to get but they shorted me on thev4 count box by 1 so thats 48 cigars, my son received 40 cigars total and this guy is supposedly making it up to me by sending 4 more for customer service…im still missing 4 cigars total if i include his peace offering that i paid for and i bet he’s either going to conveniently forget to add them in when they send the missing garcia case or they r going to be cheap or unfresh most likely both thst he sends. We’ll see i guess when my son receives it…hopefully before his 30th birthday. If in some way they actually do redeem themselves i will happily submit another review. But honestly i dont think they will each and every time i have to call them they com across as arrogant and they r doing me a favor. The only positive thing i can say is of the cigars he receved they were reported as fresh and i can guarantee he’s probably not including the missing davidoff

  31. Experience:

    Customer service has been very poor when an order goes wrong. They have not responded to several emails and phone reps are only good for blowing smoke (no pun intended) up your backside. I should’ve received an order 3 days ago. When I alerted the company, he said, “you should get them tomorrow.” Should? “I’m pretty sure…” Pretty sure? “I think that…” Think? When they didn’t arrive the next day, they told me to wait until the following Tuesday. I get how stuff happens but it is all about how an organization listens to the customer and fixes their problem.

  32. Experience:

    well, im updating from my previous post that was extremely negative. Yes they did make good on the order, they didnt go over and above but they did re-ship the garcia case w/ a few cigars tho nothing to scream about(dont forget my original order was missing cigars that i paid for, so i didnt really get anything for free in all actuality). i will give them one more try and chalk it up to everyone has a an error every now and then. I received a catalog from them recently and i guess they’re not too keen on advertising etc….they did right by sending me a catalog but you would think they would also send a catalog to the recipient also since it was a gift and the recipient is the one using their merchandise.

  33. Experience: is flawless in my book.Been using them for 6 years now and I can honestly say they are the best in the business hands down.

  34. Experience:

    Andrew in International Orders was amazing.
    I had tried to order a box of AF Short Story Maduro’s but had to cancel at the last moment. (Its a pain in the @$$ to get cigars up into Canada, you must be down in the US for 48hrs and then you can only bring back 50 sticks) So I got a rare treat when I called back 3 months later (and a month after all the AFSSM were sold out) and found out that Andrew had held onto a box for me. As far as I’m concerned, has me as a customer for a really long time. Particularly if this is the kind of customer service I have to look forward to.

    Friendly, decent prices, great suggestions, and unreal customer service. I highly recommend.

  35. Experience:

    I have ordered from about 7 times in the past 7 months.

    Like other folks here, my experience has been that the more pricey cigars are wrapped well. While the less expensive ones are not. If you are charging me for a cigar, regardless of cost, it should be well protected during shipping.

    Every cigar I’ve purchased has arrived with the appropriate moisture content.

    Twice I’ve had to call customer service for assistance. While each time the rep was cordial, I felt like the call was unnecessarily long with one in particular where the rep left me on hold for a few minutes.

    Also, most of their featured cigars seem to be on backorder! Duh, if you feature them perhaps you might stock more?

    But here to me is the BIG negative: Included in every shipment that I’ve received is a 20% off “Thank you” card. There are so many exclusions that in my last 5 orders there wasn’t a single cigar or ashtray or lighter that qualified for the discount. should stop yanking my chain and save the paper they are wasting on these useless coupons.

    After about 7 months of “hoping” my experience would improve, I’m going back to our local shop and will use only for the few stogies my local guy cannot provide.

  36. Experience:

    Tired of once again experiencing delays with orders, with NO warning from I ordered some cigars which were nominally supposed to be delivered yesterday, and now there is NO date of expected delivery, and I know this ONLY because I took MY time out to check the website, instead of doing THEIR job. If there is a delay in shipping, etc., I expect a employee to notify me of this, and not on the website, but in an email to me. God knows they’ve got all the time in the world to send me emails on “specials” (which after the add on costs, never are special), but apparently sending updates like I NEED AND WANT IS not their responsibility. REALLY, REALLY tired of this total lack of customer service. Cigars Intl. here I come.

  37. Experience:

    Very poor customer service if you are outside USA. I live in Dubai, and I am traveling in America next week, I tried to make an order online, they deducted money twice from my account, and at the end they told me that they need some statement from the bank, to verify that I am the owner of the card.
    Thumbs down!

  38. Experience: Neutral

    Terrible site. I ordered cigars on Feb 15th
    and have confirmation number but site shows my order is still processing. Can’t get through to customer service ! Never again will I order through !!

  39. Experience:

    Very poor customer service. I had to contact via email, and they stated that they are having website troubles and will keep me informed when order is processed. After 6 days still getting same “canned” email responses and no cigars.

    Status says still being processed in their system.

    You call their customer service number and they don’t answer.

    BUT they are still sending email ADS for their specials, yet their email response is they are experiencing website issues.

    They take your cc and never process order. Never again!! Will buy from local shops.

  40. Experience:

    Stay away. Worst online buying and customer service experience in years. All is good when order goes well, but when it doesn’t (and it will), customer service is horrible. No online service (they never answer) and trying to get anyone on the phone (hello, it’s 2017) is hard at best and totally unsatisfying at best when you do finally connect.

  41. Experience:

    I will never order from CI again. They have had a computer or software error, and as a result, they cannot ship goods or even tell anyone when they will ship. They did this KNOWING that buyers ordering cigars were not made aware of the above, and they took the money anyway. Instead of doing the right thing, and telling clients they can put orders in, but they will be delayed, they just took the money and then made lying, insincere apologies about why clients weren’t getting their orders. I am NEVER going to order from CI, or its associated partner, which did the same dishonest thing, If you wish to deal with and honest company, and CI are NOT for you.

  42. Experience: Neutral

    This company has changed drastically over the last year. They now have customer service reps who they don’t give any info to and their boss Sarah is extremely rude and not helpful at all. My last couple of orders have not arrived and even though I’ve been charged they act like I’m an ass for complaining that my cigars haven’t arrived after three weeks

    Not sure if it’s new ownership or if it’s just new employees who don’t care. Either way I will be ordering from JR’s from now on

  43. Experience:

    This company has changed drastically over the last year. They now have customer service reps who they don’t give any info to and their boss Sarah is extremely rude and not helpful at all. My last couple of orders have not arrived and even though I’ve been charged they act like I’m an ass for complaining that my cigars haven’t arrived after three weeks.

    Not sure if it’s new ownership or if it’s just new employees who don’t care. Either way I will be ordering from JR’s from now on

  44. Bill Mallamo says:


    Worst experience possible. Order cigars and paid for 2-5 day delivery. As of today, 3 weeks later I’ve not seen my cigars, not heard from them. I’ve sent 5 emails and tried to call their customer service line, but you just stay on hold until you give up, I did after 45 minutes twice.

    this site sucks.

  45. Experience:

    I am total frustrated. I placed my order 3 weeks ago and still no cigars. Tracking number sent to me is invalid. No response to my emails. Customer service number is busy for hours. Considering complaint to BBB and PA AG.

  46. Experience: Neutral

    I urge everyone with issues to submit a complaint with the better business bureau. They will request a response from

  47. Experience: Neutral

    Bill, I ordered cigars on 02/14 still haven’t received. I to received notice of shipment with bogus tracking number ! Phones always busy, always some computer issue’s.. today’s excuse is that the blizzard will slow things up !! To all, NEVER ORDER FROM CIGAR.COM !!

  48. Joe Tomaselli says:

    Experience: Neutral

    I think that they are out of business or crooked. I have been waiting and waiting…they don’t answer phones or e-mails.
    The worst cigar experience ever.
    They don’t deserve my business.

  49. Experience:

    Terrible terrible terrible. Just wait…taking orders, taking money, no ship nothing, and then go out of business. Received their catalog today in the mail and thompson cigar company catalog arrived the same day today, so they must be connected.

  50. joseph cepparulo says:


    always order from there I placed a order last week only recived half the order and tried calling for two days and still haven’t got thru doubt if I will order again

  51. Experience:

    I placed three orders two days apart. One of my orders vanished…..I placed one order a day later and it shipped before my original order. When I asked customer service I never did receive a response. Going back to cigars, mikes or thompson……they treat customers with respect.

  52. Experience: Neutral

    Don’t know who they paid for these glowing reviews, but they are the worst online cigar sellers I have ever dealt with..I ordered a $32 special price for cigars and lighter. Sent my package to wrong address then turn around and redirected the delivery and charged me $35 when it got here it had no apt # and ups could not deliver or let me pick it up from store. Grand total of $49 dollars in fees and no cigars …… never will I buy from these clowns again

  53. Bill Mallamo says:


    I placed an order in Feb 2017 and have not received my cigars. I have tried a number of times to contact them through phone and email but no response.


  54. Bryan juranek says:

    Experience: Neutral has very poor customer service.the cigars they sell are factory seconds you can’t get a refund when they are smashed and wasn’t your money at place.they only sell crappy cigars.and no refunds.

  55. Markus Candy says:


    Terrible customer service. Exceptionally long wait times. Mis-shipped my last 2 orders. What a joke!

  56. william says:


    have placed several orders and been overall very dissatisfied. one sampler was extremely stale and were returned. i gave them another chance but next batch was a sampler and had made extremely cheap substitutions for the ones named and pictured. i contacted them via email asking they would rectify the situation because it often takes days to get anyone to answer the phone, regardless of the hour, due to ” high volume of calls”!!!but no response. pretty unethical!

  57. R Clay Barnes says:


    Do not use this site. They have gone from being the very best to now they won’t even bother replying to you. I have been a very faithful customer, spending $100+ per month. I had an issue with the last two orders and didn’t even get a reply from them. In fact, I checked my account and they simply erased everything.

    They are horrible in a business that you have numerous options. Using Famous Cigars now.

  58. Experience:

    I placed two orders on 3/17/17. They showed that they were back ordered, but the deal was really good. On 3/29/17 I called customer service and spoke with Andrew. He confirmed that they were back ordered. I discussed the deal and he left to speak with his boss. He came back and said the boss confirmed that they would honor the order. I waited so long for the order to come in that I forgot about it. Then today, 8/3/17, I called and Andrew told me that no, they would not honor the order. The are not to be trusted!!!

  59. Experience:

    DO NOT BUY FROM THESE GUYS! You’ll regret it.
    I wish I had found all these negative reviews before placing my order. I fell for one of their promotions. 10% off and free shipping. Well I got the free shipping but not the 10% off. On top of that I got a moldy cigar. Not the so called plume or tobacco oil crystals but plain old mold. Tried calling these clowns over 6 times and emailed customer service twice. Nothing! No responses.
    And don’t bother trying to write any bad reviews on their website. They won’t post them.

  60. RON BIANCO says:


    I ordered cigars on 8-28 that were to be delivered on 8-31-17….They arrived on 9-11-17………..meaning 14 days on truck or storage facility out of a humidor……….We went on vacation prior to their arrival…….so they sat even though I told them not deliver when I called on 9-1…They said sorry already out could not call them back,,,,All were stale and we threw them out as they never never sent return label…and never replaced them..

  61. Experience:

    I ordered 4 cigar (5-packs) for a total of 20 cigars on Cyber Monday 2017 and my total was $65. I used a coupon I found online that gave me a $50 discount and made the total order come to $15, they charged my card and sent me a confirmation email. 10 days later I called them since I had not received my cigars, and they said the coupon should not have given me $50 off, they refunded me the $15 on my credit card and I did NOT receive an email about any of this. After I called they said they cannot honor the coupon or own up to their own mistake. I’ll stick to Mike’s cigars or other cigar online vendors, NO THANK YOU SIR! False advertising and bait and switch (oh it was the wrong coupon).

  62. Experience:

    I collect Cigars and Humidors and have ordered on many website throughout the country and internationally. These guys are in the old days reading e-commerce. If an order exceeds a certain amount (mine was $1500) they require a Bank Check! Yes a bank check! No wires (gold standard of commerce), no certified checks, no credit cards, etc. On top of that it was like pulling teeth to get a hold of anyone who told me they wouldnt take my order unless I mailed the check. Will stick to Jr’s or Mike’s.

  63. Experience: shipped me moldy R&J Cedros, and then refused to replace or refund them. They will get no more of my dollars.

  64. Experience:

    I decided to give these guys one more chance after my last years orders and negative review I posted. Well I think it’s safe to say nothing has changed. I took advantage of some great deals on some combo packs and bought more than I really needed because of the great price. Turns out they were stale and probably improperly stored because of the way the burn and crack while smoking. I should have known better.

  65. Experience:

    my first order with went well, i ordered the NUB cafe sampler 3 x expresso, macchiato, cappucino. was delivered within a week,(NY). was delivered safe and sound (but this is based on your local post office). just wanted to give a positive review.

  66. Experience: Neutral

    awful experience. got a crummy $30.00 coupon for a return. I’ll never use this coupon or place no matter what.

  67. Peter Maurer says:


    The company seems to be self-destructing. I’ve shopped there for years, spending $200 a month or more on their site. Now they claim there’s something wrong with my paypal account and I must arrange for some other form of payment. That’s nonsense, of course. My paypal account works just fine for everyone else. After being lied to I’m sure not going to give them a credit card number. Bye bye, It was fun, but it’s over now.

  68. Carl R Williams says:

    Experience: Neutral

    After reading the above comments I’m surprised that it took me purchasing 3-4!boxes of ‘decent’ smoking, moderately priced cigars. Along the way I’ve also ordered from their ‘Specials’. I have never been really pleased with ANY of these cigars: theta tasted old, tube filled with little more than ‘hay’! But then, I ordered a box of their Gurkha Park Avenues. I eagerly lit up the Park Avenue, noticing the tube felt rigid and when cutting the end I saw dryness! I took a big puff and almost choked. The taste was something like the box had been left in an automotive paint shop with the lid open for several days. Beyond that I cannot describe just how badly this cigar tasted. It was, indeed, awful!
    It took me a few days to find the paper receipt with the order number. But then I proceeded to request a return shipping label. I was told by the phone Rep that would not pay returns for cigars that “just tasted bad! Everyone’s taste is different”! Reluctantly, I paid for the return shipping.
    I was also given the option of ‘exchanging’ the returned smokes (?) in exchange for another brand. I accepted this option. The cigars I chose to ‘exchange’ for the Park Venues cost $10-12 more. I told the phone Rep she could charge my Credit Card for the ‘overage’.
    After a lengthy wait and several emails to I received the cigars I had request as exchange smokes. No problem with these. Good cigars. The next day i noted my bank charge card had been dinged for the full amount of the ‘exchanged cigars’ with NO credit / refund for the Park Avenues.
    I have emailed multiple times requesting my refund be applied to my charge card. has ignored every email I’ve sent. NO response and no refund for the original cigars ordered: the terrible, old, dry and foul tasting Gurkha Park Avenues.
    I’m STILL waiting and it’s my gut feeling that has stolen those funds I originally paid for the ‘old and foul tasting’ cigars. Why would a big Cigar Company pilfer my money when I’m sure they make a hefty income.
    Beware in doing business with They’ll take your money for bad products and then keep your money and the ‘nasty tasting ‘ cigars you had originally purchased.
    Bad people to do business with!

  69. Carl R Williams says:

    Experience: Neutral

    I have no further comment beyond, BEWARE if you plan on doing business with

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