http://www.cheaphumidors.com
Sells : Cigar Accessories
Based in : FL, USA
Online Since : 1997
Rating : 60 (
: 84, 
: 24)
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Description : CheapHumidors.com carries cigar accessories such as humidors or lighters and strives to provide the best customer service in the industry.
Current deal : 10% discount with code G7NDPPST (exp. Mar 19 2012).
Experience:
I purchased my first humidor from cheaphumidors.com They have an awesome selection of humidors, size & price. The packaging was more than sufficient to protect my humidor. The shipping was quick and with many options. Overall the customer service really stands at the top of how companies should treat their customers. I HIGHLY recommend cheaphumidors.com
Experience:
I purchased 2 humidors from cheaphumidors.com. Technically it was 3 but the second one I ordered had a crack in the glass. Absolutely no question from them. I contacted their customer support and I was told to send back my purchase and I selected another model without a glass lid. I spoke to the owner, David, at the time and he was more than helpful in the process. Both of my Humidors are still sitting in use on my desk and I am completely satisfied with their performance, quality and appearance. Since my original purchases I have referred several friends and customers to cheaphumidors.com. I have only heard of positive messages as the quality and the prices are excellent. I would Strongly recommend you investigate cheaphumidors.com if you are in the market to purchase a quality box for a reasonable price!
Experience:
I too purchased my first travel humidor from cheaphumidors.com and was very satisfied with the service I received. The service was prompt and I received my merchandise on time and in excellent condition. I would definitely recommend to a friend. Thanks for your courteous and great service cheaphumidors.com!!! More companies should be like you.
Experience:
I purchased my first humidor from cheaphumidors.com last year (2008) and was completely satisfied. It had a glass top and I had it engraved. Looks great, and properly impresses my friends. Now I’m in the market for a larger, fancier, cooler humidor and I’ve found that one at cheaphumidors as well. I’ve been very pleased with their service and products.
Experience:
I purchased an “imperfect” 100ct. humidor from them about 2 years ago for about a quarter of the original price. I couldn’t find anything wrong with it. It works great. I still use it today.
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The humidor I purchased four years ago from Cheap Humidors has functioned perfectly from “day one”. I’ve also purchased accessories from Dave, and the service and products have always been great!
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Simpy the best online cigar store available. I will be using them until my last smoke is gone, which I hope is my last breath.
Experience:
Great newsletter, Dave’s comments/updates are amusing and to the point. I’ve purchased cigars and have enjoyed every one of them. Keep up the good works….. and cigars.
Experience:
Solid experience. Great website with solid deals. Bought 2 humidors, a cutter and ashtray. All solid buys. Good store and a good merchandise
Experience:
I have only dealt with Dave a few times and find him to be a great person to deal with, They have great prices on everything in the store and you can’t beat the prices for their humidors.
I bought a (1200 cigar) Trivoli Humidor and it has worked out fantastic for me.
Experience:
outstanding response to purchase. will continue purchases in the future.
Experience:
I ordered a humidor for my Wife a few years ago as she was just getting into enjoying fine cigars. She picked one she liked and we couldn’t have been happier. I had spent much more for a humidor from some other place and her’s from CheapHumidors.com works as well or better. Thanks Dave, we know where “our” next humi’ purchase will be from!!
Experience:
Excellent !!
Experience:
Great!
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I have bought many humidors and cigars from Dave at cheaphumidors.com and have always had great service. Glad to see them on this site as well.
Experience:
Great products, great service, great prices. Their slogan says it all, couldn’t be happier.
Experience:
I have been a customer of daves for years. I love the newsletters and ebook. Really helped a newbie like myself. Keep up the good work.
Experience: Neutral
I have purchased several things from Cheaphumidors
ALWAYS great products and AMAZING service, If you haven’t purchased from them yet, what are you waiting for …Call Dave and he’ll help you out.
I have a 100 count as well at a 500 count humidor, and I love the cigar oasis I bought from Cheaphumidors.com what more can I say?
Go buy something.
Experience:
Fast responses to questions, very low prices, and top-quality humidors – I’ve bought several things from them and will continue coming back anytime I need something.
Experience:
Excellent to work with, and love my humidor! Great info in the newsletters, and will make all of my future purchase through Cheap Humidors. There name describes there prices but the service is priceless!!!
Experience:
AMAZING SERVICE!!!!
This is a company who really knows how to please their customers. FAST, AFFORDABLE and RELIABLE!
Thanks Dave and cheaphumidors.com!!!!
Experience:
I must agree with Uglyredbad. I’m a newbie at Cheaphumidors.com but hooked already. It will be a pleasure doing business with you Dave, nobody can beat your prices and service.
Thanks
Experience:
This is one of the best if,not the best website to purchase and learn about the valuable information for smoking cigars. It’s not just a sales venue but a site that cares about the customer. Always a pleasure to see you in my “in-mail. Thanks
Experience:
I bought a second humidor from Dave about a year ago. my son travels south american a lot and he was bringing cigars to me faster than i could smoke them. good quality humidor and great service. thanks dave. rodney t
Experience:
Dave at Cheap Humidors makes me feel like we’ve been buddies all our lives. I have bought a few things from him, yet he treats me like I do $1000/month with him. Great guy who I believe in and trust with any cigar related problems I’ve eevr had. Thanks, Dave!
Experience:
I ordered a humidor for my fiancee as a wedding gift. It arrived in perfect condition, all the parts were with it, and shipped to me on time. I also appreciated the help emails to set it up, since it will be his first humidor. Thank you cheaphumidors!
Experience:
Dave and his team are AWESOME. I ordered a new humidor for me cousin who was returning from Afghanistan in 10 days and wanted to have it seasoned and filled for his home coming. Dave and team shipped it within 45 minutes of my order and it arrived the next day. Humi was beautiful and service was OUTSTANDING!
Thanks Dave
Experience:
Great purchase experience, and excellent information on the website. Product I ordered arrived faster than expected and accurately. Love the newsletter. It’s a pleasure woring with a business that really cares about their customers and product. Thanks!!
Experience:
A great bargain. But more than that, the instruction and advice are most welcome to those new to storing cigars. How ’bout that? An e-dealer who really cares!
Experience:
Painless experience, Order came fast and everything I order was perfect.
Experience:
I just recieved my first order & am very pleased.It was a hassle free purchase & package arrived in good time all the way to lil old New Zealand.I will be making more purchases in the future.
Thanks Dave!!
Experience:
I just ordered my first humidor off of cheaphumidors.com and couldn’t be more pleased. Between the prices and selections and ease of using their site was just great. I plan to make many more purchased down the road with them!
Experience:
I had a question about an order I had placed. The customer service staff was phenomenal and answered me back promptly and was very pleasant. This is my second purchase with Cheap Humidors and will most likely not be my last! Thanks again for the great service.
Experience:
I just got the humidor I ordered from cheaphumidor.com. I got an imperfect one and saved some $$ and can’t even find what is wrong.. Dave is a great person to deal with. I asked him for something additional and he took care of me, no quetions asked… Def. will do business again and recommend this site to friends and family!
Experience:
I do a lot of research before I buy anything online. I finally decided on the perfect humidor for my smokes and when it arrived I was amazed at the quality. This unit is just as nice as many much higher priced ones at the local smoke shop. I am fairly new to cigar smoking and the amount of info this guy provides is unmatched. I will not only use him again, but I will ask all of my friends to use him as well.
Experience:
AGAIN, they rock !!! They dont stop their “customer Service” after they ship your items, They know what “CUSTOMER SERVICE” means and because of that, you have a FAITHFUL customer because of it, THANK YOU again …
Experience:
Customer Service was EXCEPTIONAL! I will recommend to all my friends! :-)
Experience:
Not only was the humidor I ordered sent out and received in record time but it was also perfect. My brother in law was thrilled with his gift and will be using cheaphumidors.com to order gifts for his family and friends. I’ll also be ordering another one for my husband for Christmas. We couldn’t be happy with the whole experience.
Experience:
I have ordered from other online cigar stores and have found Cheap Humidors to be the best! The order proceed is simple, quick and not intrusive. Shipping was also quick and the product as advertised and superb! They have have my business 100%. I am happy to recommend them to anyone.
Thanks Again
Experience:
I bought my first humidor from cheaphumidors.com and it was a great experience. The website is fun to look through because of the great selection. I will definately be using the website again and highly recommend it to anybody.
Experience:
Amazingley quick & helpful service, I’m really impressed on the speed etc. from sunny Miami to the darkest depths of Norfolk in the UK in under seven days, brilliant.
As for the humi what a cracking piece of kit as it was a “second” the only blemish I could see (or rather the wife as she’s got the eyes of an eagle) was a slight dint on the front corner + all the instructions etc. are excellent.
The only gripe I have was that one of the cigars (the 5 vegas gold) was cracked at the foot but everything else was superb.
Experience:
Not a satisfied customer. No one ansers the telephone. There aren’t any online 24 hour service reps as posted on there website. Recieved only part of my order and a tracking number still not has been sent to me after more than two weeks. My humidor was damaged before it was packed. The foam and box was not damaged, just the humidor. I didn’t even complain about it. I just wanted my cigars. I can’t tell anyone else what to do, but think think twice before you order here. I honestly think that this operation is ran out of the back yard and it lacks the professioanlisim that I have experience elsewhere. I read other reviews and did not proceeed with caution. I figured that the company would be able to procure a simple order, but I was obviously mistaken. I am currently taking action.
Experience:
As always a great shopping experience. I called and talked to Noelle before I placed my order. She was very friendly, and sounded way cute:) Got the cutters and lighter in 3-5 days. Couldn’t be happier.
Experience:
I picked up a piece from Dave 4 glass wall humidor the kind you’d put in your store. His price was well under everyone elses. Shipped it to me in safe packaging nothing was damaged. Then he stands behind what he sells. I’ve got some nice jose Marti and evelio in there nice smokes. thanks Dave nice job
Experience:
After receiving a lot of good information about the ART of cigar smoking from Dave I decided to go ahead and place an order. I was very impressed with how quickly I received my order; everything arrived as ordered and in excellent condition. Thanks.
Experience:
OUTSTANDING! The web-site is easy to navigate, response to orders are fast and accurate, no hidden fees, delivery of my orders were very fast, which is important to me, I hate to wait 2 weeks or more, I would shop with cheap humidors without question, they do a great job!
Experience:
Even the “scratch and dent specials” are excellent. I placed an order late on a thursday for one of their “imperfect” humidors. I was able to get a 25-50 capacity humidor that functions perfectly, with a nick that took me 25 minutes to find, plus a hygrometer for under $20. Also, I ordered thursday night and I received it tuesday morning!
Experience:
Add mine to the list of kudos: VERY nice 100-ct burl humi. I forget what I paid but it was a BARGAIN! Too bad it’s already TOO SMALL!
Experience:
These folks are quite simply the best, they have the best quality merchandise and by far the best prices. After having purchased two humidors from them, I can honestly say that “only and idiot would buy humidors and accessories any place else”.
Experience:
Bought a Jobon Agent 86 lighter from the eBay store, free, fast shipping, but item wouldn’t maintain a flame. Customer service sent me instructions to troubleshoot, but no joy. When I told them this, they immediately sent a new lighter, no charge. This is how companies all should respond, but seldom do. I can’t recommend this company highly enough for its professionalism and integrity. They have earned my lifelong custom and my enthusiastic endorsement. Thanks a million, Noelle!
Experience:
Bought a Humidor, cigar sampler and a few accessories. Everything was well packed, excellant price and arrived quickly, even with the engraving service selected. Dave was most pleasant and professional. Will recommend without a moment’s hesitation.
Thanks again,
Doug
Experience:
I ordered 2 john wayne zippo lighters. I received one on the bottom of the receipt is a hand written note that said OOS sending one. They charged me for two. I have been waiting for the second lighter, however when I tried to look it up on their web sight it is not listed. My order was made Nov.4 2009 an since receiving the one lighter I have not heared anything from them
Experience:
I have bought two humidors from this shop. The smaller one was a 50 count and was perfect. The bigger was a 150 count and it does not seal very well. Luckily I keep my humidors in a wine fridge so no dramas. They are cheap but very helpful and most their products are good quality although being in Oz I could not send the leaking one back as it would cost more than the humidor in postage. Not their fault.
Experience:
I am more than pleased! I purchased a humidor for my husband and being cigar stupid I had no idea what to get and why. I found all the information I needed and the humidor with the accessoried arrived within 4 days and it is absolutely beautiful! Thanks so much! My husband was very impressed with my new found humidor buyimg knowledge lol.
Experience:
I’m making an extra effort to come back to the website just to leave you guys a couple comments.
You’re awesome :)
Your products are great, with excellent quality. My last purchase was an “esthetically damaged” humidor, and when I opened the box my new humidor was so clean I have no idea what that damage actually is!
Over and above the quality of the products, your customer service rocks. You guys are friendly and fun to do business with.
I will not only come back for more business, I’ll bring all my cigar-loving friends along!
Thanks again for everything,
Frank from Montreal
Experience:
What a fabulous experience! The quality of the US Navy Humidor was superior for the price and the detail in the laser carving and personalization are without equal. Amazingly quick delivery. Thanks for quality and GREAT customer service.
Experience:
what a great place to shop for cigars and humidors, the prices were great . Muggs
Experience:
Great site fantastic service ordered humidor way back then various cigars all arrived in good time well packed with no damages, quick response to any e-mails and lots of help I have no problems in reccomended this vendor to friends.
Experience:
Absolutely brutal customer service.
Merchant did not include the proper shipping invoice to get the humidor to me (I live in Canada), and their “customer service” rep seemed to think it was my responsibility to take care of that.
After offering to ship the humidor to me again AT MY EXPENSE, I told them to cancel the order. They shipped it to me anyway.
Sounds like they’re great unless you have a problem. Then you just fall into the email void. Multiple emails went unanswered until I finally called them.
Would not recommend them under any circumstances.
Experience:
Great experience product was better than expected and came super fast. Would recommend to anyone.
Experience:
Worst on-line buying experience ever!
This is my story:
I ordered a humidor. The next day received an e-mail that said it shipped. The tracking number sent to me didn’t work, so I called after two days. Spoke to Gia, their customer service rep, and she told me the humidor was actually out of stock but more would be in in a few days. No apology or explanation on why I got an e-mail that said ‘shipped’ when they were actually back ordered. Gia assured me when my humidor came in that she would contact me. Three days later I call them again, and Gia answers again. She doesn’t know what is going on with my order while I am on the phone, but e-mails me hours later to let me know that my humidor had shipped the previous day. No explanation why she didnt contact me as promised. No e-mail yet to let me know that the original ‘shipped’ e-mail was wrong, no e-mail yet that there was a back order, no e-mail on it shipping (the second time) no tracking number. I wait a week, no humidor arrives, I call back. Gia answers again, I ask for a tracking number, she directs me to the original tracking number in the original e-mail that was for a humidor that was backordered. I tell her that this tracking number is not working. She then tells me that I need to get in touch with fedex and find my package. (that’s right, I have to do their work for them and find out where their missing package is) So I do, fedex tells me that they never picked up a package for me. I ask if they are tracking any package to me at all, they are not. So again I call Gia back, I have discovered at this point that she is the only person that answers the phone because no one else has yet. Once I tell her the status of my package she asks what I want done. I tell her I want a full refund.
Absolutely terrible customer service. Completely unprofessional. Will never use again.
Experience:
Beat all expectations. My humidor was delivered quickly and is better than expecte.
Being in the service industry myself, I notice when someone else steps up the service and Dave does that here.
I will definately do more business with him and recommend this site to thers.
Experience:
Great prices and selection. Really loved the personalized follow-up emails.
Experience:
Great product, great shipping. Excellent communication and greatly exceeded my expectations. Highly recommended to anyone looking for cigars/cigar accessories.
Experience:
I have purchased two items from cheaphumidors and the service and quality has been outstanding.Highly Recommended!
Experience:
I ordered a 100 capacity cigar humidor last Thursday from the folks at Cheap Humidors. To my delight the humidor arrived at my door by Saturday in perfect condition (better than advertised) with all the extras included.
With service and value like this I plan to make Cheap Humidors my online cigar shop.
Tom
Experience:
I just received my humidor order and I am very impressed with the quality of the product. I’m sure I will be ordering more once I get this one filled up. My on-line ordering experience was also very smooth, I liked getting the emails on my order status. I will definitely spread the word to all my friends and family about your top notch products. Thanks
Experience:
Pure garbage, worst customer service ever. Back orders and discontinuations never forwarded. Save your time and money, this is a pure ham and egg operation.
Experience:
Great as always!
Experience:
Worst online cigar shop I have ever dealt with. Payed for 3 day shipping, order shipped on Monday and arrived the following Wednesday the next week. The order arrived missing items and wasn’t protected at all. The items where just tossed in the shipping box with no padding whatsoever. I’m surprised nothing was damaged. It also took two whole days just get ahold of a customer service rep on the phone. DO NOT recommended doing business with!
Experience:
Well I have tried some other Cigar places and had some really bad experiences and then I came across Cheap humidors .com
How wonderful,at last I can shop without worries , I can only say GOOD things about these guy’s and intend to only use them from now on .
Thanks everyone keep up the good work
Update (Nov 3 2010): Hi Again
Just received my Big Suz , What a nice Cigar , as soon as i have stretched my mouth wide enough to fit i will smoke one , LOL ,,
Thanks everyone
Also i recommend the Digital humidor meter to everyone
Experience:
this is a great site with excellent customer servcie. Orderd 3 humidors that arrived to the uk when they were supposed to arrive and very well packed.I would highly recomend this site to my friends.
Experience:
Hey, just wanted to say thanks, Everything arrived And I was impressed with the Quality and how fast everything arrived.
Experience:
purchased a humidor for my husband about a week and a half before Christmas on cheaphumidors.com. I was very nervous that it wouldn’t arrive on time but felt that I would just take the risk and do it. The humidor was at an amazing price, a price which no other businesses could come even close to, so I got it anyways. The humidor arrived three working days after I ordered it. It came packedged to the nines, and the humidor itself was absolutely beautiful. Lance fell in love with it the moment he saw it.
Thank you so much for everything! I haven’t seen my husband light up like that over a gift in a while.
I extremely reccommend this site.
Experience:
HORRIBLE CUSTOMER SERIVCE!!!
I ordered a humidor kit for a Christmas gift before Christmas! I got the shipping info, but they didn’t not ship it properly for it to arrive to me in Hawaii. It was returned to them on Jan. 4th (fed ex tracking). I have spoken to them before and now today! I have to pay extra shipping and even though the product got back to them on the 4th and now it is the 7th, they still say they can’t ship it until the 10th! I paid extra for overnight even! They don’t even seem to care! Not to mention that I still won’t have a Christmas gift for my brother until mid-January! The customer service department didn’t even seem to care! Didn’t off to discount or make it better. I will NEVER buy from them again! Hopefully the quality is okay when I receive it.
Experience:
Thank you for your service. I think your business model and practices is something that should be emulated whenever possible.
Experience: Neutral
Cheap is the key word. My humidor came packaged terribly, dented, scratched, dirty, and with pieces missing. You then get these wacky emails from the owner saying that they really want to hear about your experience and will work with you to make things right. I emailed them and after some back and forth they offered me 10% off. That is not making things right. Would never buy from them again.
Update: Please ignore my last comments, they fixed my problems.
Experience:
I had an excellent experience with this company. I found the exact Humidor I was looking for and at the lowest price I could get it for on the Internet. (I don’t do Ebay) Everything arrived in perfect condition, the order was complete. I also got it in two days without paying extra for shipping. They’re in Florida and I live in Central PA! I can’t understand how my order was perfect and others are crying foul?
I will do business this them again.
Mike T.
Experience:
I bought 1000 ct humidor/endtable…quick delivery perfect product
Experience: Neutral
Not a happy customer. Ok, live in the UK and ordered 2 humidors. I was sent tracking No. on dispatch. Two weeks later, nothing! Tracking only showed, picked up. I have sent and received many parcels all over the world, but this is SNAIL MAIL at it’s worst, even China is only around 7 days. Email enquiry to Co. says 3-6 weeks delivery. What’s the parcel coming by, carrier pigeon? The Co. seems great, but overseas delivery is *******
Experience:
Ordered 10 humidors for groomsmen/usher gifts for our wedding. Came really quick, well packed, and looking better than I expected! I would highly recommend them to everyone. Couldn’t be happier.
Experience:
I placed an order on 19 may 2011 and I was informed today that my order will not be shipped out until tomorrow (1 Jun 2011). I would have understood the length of time if they where building the humidor by hand but they are not. The only thing they are doing to it is glass engraving. So this will be the first and last time that i will be doing business with them.
Experience:
I guess I am one of the ones who got to experience the 3day shipment issue and no tracking number and no call back to help me with the status of my order!!!! I order my humidor Monday and paid extra for the 3day shipment and extra to push my order to the TOP!! It is now Friday 6:30pm TEXAS time and no humidor and no response back from cheaphumidors customer service!!! I purchased from this site after reading the About us section!! I am now disappointed. I left a message and sent and email as instructed earlier today in plenty of time!! I ordered this for my father for fathers day so now I can only hope it will arrive at all! I too did the engraving!! If the engraving is the issue, they should NOT ALLOW us to pay for extra shipment!! I really hope they do the right thing and reimburse my shipment cost!! I should have known that ordering from a place that says cheap….would result in an issue! All of you who had great experience, I wish I was one of you:(.
Experience:
I’ve been trying to get some info to place an order for probably two weeks now but have never received a response to my emails posted on their web site’s “Contact Us” page. I’m using this as benchmark as to what I might expect if I actually place an order, so I’m now looking elsewhere. You would think that a merchant would want to provide assistance to a buyer…but what do I know?
Experience:
At present very bad experience. I placed my cigars order two months ago. At the beginning everything was fine but the parcel had been blocked at the custom. After few week FedEx had shipped it back, they received the parcel exactly in “pre-shipping conditions” but they didn’t send my an email about it. I have discovered it calling FedEx and they gave me the track number to check that the parcel reached the sender.
Now they have my cigars box in “pre-shipping conditions”, my money and seems impossible at least obtain a partial refund. To ship it again the cost is 50% of my order value (60bucks). I guess that they are great in US but my shipment to Europe become a mess!
Experience:
Awesome site, Awesome service. Have recommended it to many friends without hesitation. 2 humidors in perfect working condition and incredible support.
Experience:
Great Prices. Great customer service. My orderwas lost by the mail service and they quickly sent me a replacment order and thru in a 5 pack of cigars just for the inconvienence. I have made multiple purchase with them and will go to them for any of my humidor needs. A+++
Experience:
I really like the customer service. There was a problem with my order where one item didn’t ship. Sent them an e-mail and the problem was resolved in less than 24 hours.
It’s hard to beat that kind of service.
Experience:
Bad experience in Europe. Parcel stopped at customs and Fedex wanted 200$ more to deliver it. The parcel returned to sender but company informed me that I am eligible of NO refund at all. HUGE DISAPPOINTMENT
Experience:
International buyers, be aware!!!
credit card was immediately charged after order placed on 17 april. A day later, I received an email stating that two of my items were out of stock!!!
I cancelled the order as the out of stock items are my most wanted items. Although they will refund the full amount, i will have to incur some losses due to the currency exchange rate.
How could CH charged into my credit card when they did not even check on the physical availability of the items.
And by the way, the two items that were out of stock,
“The Padilla Edicion Especiale Traveler Cigar Humidor”
“The Cuba Libre Cigar Humidor”
Both items are still available in the website.
Very disappointing vendor! International buyers, you have been warned!!!
Experience:
My first order with your company, and once I use the other voucher, my last!
I was brought to the site by a TIPPR coupon offer; the fine print said I could purchase two vouchers but nothing stated that I had to use the coupons on two separate orders. When I attempted to use the promotion the site offered no solutions, so I called the contact number listed only to be bounced around the automated system, then hung up on. Not a good start…
When I called back I finally managed to get to a person who then transferred me to the Operations Manager. He was not only unhelpful, but argumentative and dismissive, telling me, “I can’t wave a magic wand…” and “We’ve done nothing wrong”. Rather than simply manually fixing the problem and earning a customer for life, you have insured that once these vouchers are used I will NEVER do business here again.
To add insult to injury, the shipping charges are twice what they should be and when I offered a suggestion on this, he told me, “We don’t do it that way…”
Charging $11 to ship a box of cigars is ridiculous. USPS Priority costs $5 and delivers in 3 days; UPS charges twice that and delivers in 7-10 days. Offer the option to your customers!
I typically purchase $1200 or more in cigars annually, almost exclusively through Thompson Cigar. They offer me options you don’t such, as less than a full box quantity, so I don’t have to spend over $100-200 to see if I like a different brand, style, size, or offering. I ALWAYS wait until they have a free shipping offer to order from Thompson, as times are hard and money is tight. When I saw that you had my favorite brand and style for less than their best price, I was very happy… Until I actually tried to use your service!
How could my business have been earned today? Easy: Manually input the order and apply both vouchers to the total. Even if you couldn’t use USPS for this order, offer to look into it for the future. Your price on the product I ordered is already LOWER than Thompson’s, by more than 20%! Even with the higher shipping cost, you still would have beat their price!
In conclusion, a simple managerial prerogative to input the order and apply the vouchers would have fixed everything and I would have become a customer for life. Arguing and inability to manually deal with a serious customer service issue have cost you a new customer, and that customer will be telling all his cigar buddies not to do business with you either.
Experience:
I ordered and received an imperfect humidor and have no real idea as to what’s imperfect about it. Great deal for my first humidor. The cigars I ordered with it were a little dry, but nothing some time in a humidor couldn’t fix.
I have since ordered two more times from them and they’ve all been pleasant experiences.
Will not hesitate to order from them again.
Experience:
Ordered their humidity beads and they came cracked. About 25% of the bag was a fine powder. I sent them back to the company at my own cost(had to be Fedex according to them), then they had the audacity to charge me a 20% restocking fee becasue they said that they worked. Shame on you cheaphumidors.com!
Experience:
Ordered a cigar cutter and a cigar case from cheaphumidors.com, price was 40% cheaoer than my local B&M, delivery took less than 10 days.
Five star, highly recomend.
Experience: Neutral
Today I contacted Cheap Humidors to ask if I ordered today when would the humidor be shiped.
They (Kayla Becker) said that it would be at the same day (today). I ordered.
I know there are a lot of people from many diferent places in the world who visit Cigar Inspector and are interested in to know what would be the shipment to their countries.
I live in Brazil.
I will let you, guys, know every single step from my order. At the final movement – when I receive the order – I will say if it is Negative, Neutral or a Positive review.
So far everything goes 100% ok!
Experience:
Like I said above, on December 22nd, 2012 I ordered one humidor from Cheap Humidors. Before I paid the saleswoman Kayla Becker said that it would be shipped in the same day.
Even being end of the year a good vendor would know that could hppen a delay so wouldn’t promess “same day shipping”. 2 or 3 days would be understandable. Unfortunately it took 10 (TEN) days to be shipped and nobody asked me if it was ok like that.
Anyway, the humidor arrived and when I opened the box a surprise: it came with severe damages. Inside the box there was a lot of styrofoam so the damages didn’t occur after the shipping.
I took some pictures of them and e-mailed Cheap Humidors asking what could be done. After 3 days and no response I am posting here.
In cigar industry reliability is 99% of the business. Cheap Humidors is not a company that I can trust. I have a good amount of money to be spent in cigars and their accessories. Cheap Humidors will not have any other single penny of me.
Pictures: http://flic.kr/s/aHsjDV9NyP
Experience:
Just an all around great site, and great customer service. I really enjoy shopping here.
Experience: Neutral
Wow. Lots of good reviews but NOT my experience.
I’ve always been leery of their quality. Finally broke down and ordered their Sandoval because they
had an “imperfect” that was value priced. It was the last one. I bought it, waited over a week for it to arrive and when it came it had
STOGIE STASH engraved in huge letters across the lid. I wrote them a stunned email and apparently they don’t like strong language over there. Never going back
Experience:
I bought a cigar scissor cutter from them for $12.95. They were so dull I ruined 2 cigars. Upon contacting their customer service, after going back and forth a couple emails trying to get them to tell me something, they finally said I could send them back for a refund if I paid the shipping and it was also going to be subject to a 20% re-stocking fee. They never offered to send me another cutter of the same type. They would let me upgrade to a better cutter only if still paid return shipping and re-stocking fees. These people are horrible to deal with. They do not stand behind their products at all. They just want your money. Beware, if you buy something and have a problem. Stay away!!
Experience:
I ordered a humidor, a cutter, a few 5 cigar sample packs, and a 3 flame torch from Cheap Humidors. I wasn’t sure exactly what I wanted but their customer service is fast and amazing. Kayla was able to answer all my questions and even make a few suggestions that turned out great! When I decide to upgrade to a larger humidor or start running low on cigars I’ll be back!
Experience: Neutral
rI make an offered for 2 old world humi. it too k them a week = for them to accept my offer. since i need it in a hurry, i order it fr somewhere else. later only i received an email saying my card was charged n my bid was successful n my humidor is on the way. now i ended with extras.
they shd at least response whether its too low, pending or confirmed max 1-2 days.
prices r cheapest around though…
Experience:
Placed an order 10/31 for a cabinet humidor and paid for the Hydra upgrade. Received it 11/4 and told them the humidor was missing a divider. Ira at customer service assured me they would get a new one sent out. The Hydra quit working within 4 days. I called them back for a replacement Hydra unit and was told they offered no warranty. The person I spoke to was very rude, unhelpful, and told me to call the humidifier’s manufacturer for service *they weren’t any help either). I asked him what I should do with the $200 box of CAO’s I just bought and was told it was my fault for trusting an electric humidifier.
Called back and spoke to Ira again. He apologized, sent me a return label ( I bought a Cigar Oasis locally) and even told me my divider was due in his shop any day.
11/29 – Black Friday. I got some online coupons and decided to give them a 2nd chance. Ordered a box of cigars, a cutter, and 2 hygrometers. Got them 12/7. The cigars were opened, and both hygrometers were crammed into the cigar box! One of the hygrometers was on, missing the little battery saving tab the other one had. I have no idea if it is used, or how long its been running. The cutter is no where to be found. I still haven’t seen my divider. I did get my initial refund in a timely manner. I hope they refund the missing cutter as fast.
2 jacked up orders in barely a month. I wont be back.
Called
Experience:
I purchased a Retail 7 Display humidor and Oasis XL Plus humidifier and could not be happier. I was a little worried about the amount of glass on this , bigger than I thought it would be, humidor and how well the large door would seal. I could not be happier with how well it holds the humidity and the super craftsmanship. it is stunning and gets a lot of attention when my compadres witness it. I had a few questions which I emailed to customer service and Kayla and Dave were quick to reply with detailed, informative information. Very friendly and helpful responses with a genuine concern to make sure I would be a happy customer. They have indeed found a customer for life. Nearly done with the seasoning and am looking forward to stocking my little cigar hotel with sticks from Cheaphumidors. I will follow up this review with a report on the cigar purchase. Outstanding vendor. Their superb reputation is well deserved.
Experience:
package was in horrible condition when it arrived, the delivery service was very difficult to deal with. when i opened the box i saw they were not smart enough to put the cigars inside the portable humidor. 3 of the 5 were broken. The portable humidor does not properly close. I’ve called and left a message since getting someone to answer was not working. 2 days have passed still no return call. very poor service, very poor quality of product and very poorly packaged.
Experience:
Item shipped quickly. Looked even better than in the picture provided. Shoo owner even messaged me to make sure I didn’t forget to notate the initials to engrave. Owner even replied quickly to messaged I sent with questions about deciding on the humidor to purchase for my husband’s birthday. Hubby loved it. Best gift purchase I’ve made in a long time.
Experience:
So, I retired and decided to sell cigars at some of the shows I go to. Therefore I needed 20 Acrylic Jar type humidors. I called CheapHumidors.com and was told “no problem – just go to their website and complete the order”. So I did. I then received an email from them saying they don’t have what I want in stock, they had to order them, they had no idea when they would come into their store and that I was being placed on a waiting list. Two months later…….I got another email from them saying my items were in, so I told them to go ahead and ship the order since it was already paid for. That wasn’t good enough. They said to place the order again because they could not find my order by searching my name or email address in their “system”. They then asked me for my order # and proof from my bank that my account had been debited. My on-line bank account and my email is set up to automatically delete entries after 60 days. Well, they didn’t understand that and want me to fix their problem. I had been warned against dealing with them, but I did anyway due to the price. It’s been a week and still no resolution. Now I have learned the hard way!
Experience:
Ordered a couple trays and had no issues, they arrived promptly and in great condition.
Experience:
Bought two small humidors. One does not seal properly.
Bought a few cigars, including 2013 cigar aficionado top 20 selection, but the cigars i received were not the ones advertised and switched with others of lower value, and not in the top 20 list.
Asked for an explanation, and still waiting for an answer.
Also bought a few cigars which arrived in good conditions. Service is just not transparent, not completely honest.
Experience:
Ordered a humidor from them which came without the inlays for the humidifier & the hydrometer. When I called cheap’o’s to find out why or to return my purchase, a rep who said,”oh that’s the new model”,and thats how the manufacture is making them now. Well besides this guy patronizing me he just blatantly lied to me. I contacted the manufacturer and NO THATS NOT HOW THEY ARE MADE!! I’ve tried calling their 24hr customer service, to which is non exsistant. I keep getting a recording stating that to please call during regular business hours 9-5 M-F thank god I payed with PayPal. So now I had to file a claim against them. Will update with a resolution.
Experience:
This is an update to my last review on May 23rd 2015. I had to file a claim with pay pal, which I’m glad I made my purchase through. I tried and tried but got no where with cheaphumodor’s customer service. That’s when I contacted PayPal and they helped with me getting a FULL REFUND!! PayPal’s decision went in my favor and told me not to worry. Just send the humidor back and send PayPal the tracking# and once it showed received I would get my money back. Had I tried returning the humidor though cheaphumodor.com I wouldn’t have received a FULL REFUND. Buyer beware of these guys. If you feel you must purchase through them good luck, but at least pay with extra security like PayPal.
Experience:
Ordered a cigar sampler and they mistakenly sent a different one. Contact them, and they immediately sent out the correct one and told me to keep the 1st one free of charge! Everything arrived in mint condition. Great experience.
Experience:
Same as Tim,
I ordered a few times from there. They have made mistakes but always corrected them at their expenses. Great customer service and good cigars.
Experience:
****BEWARE CANADIAN CUSTOMERS***
I placed a $90 order and customs wanted $170 in duties, so I sent the order back. Cheaphumidors.com will not issue you a refund on cigars. There is no way to know what customs will charge you to get your cigars to Canada….I’m out $90
Experience:
Always received items on time and in top condition. They carry a lot of things you can’t get anywhere else. There customer service is second to none. I’ve worked retail sales before and some customers are downright just a pain in the ass to deal with and will find anything they can to complain about. I would recommend them.