Bonita Smoke Shop

Experience:

Good selection and prices, but they have not been able to fill my orders the last 5 times. This time, they sent the wrong cigars. They are nice people, but they just don’t deliver.

Experience: Neutral

I have been buying cigars from Bonita for the last 8 years. I bought all my humidors there and got started in the hobby cutting my teeth on their cigar store. I have spent thousands of dollars over the years with these people. This will be my first year not to order anything from them because they don’t have CAO Gold Torpedos in stock. I called 3 weeks ago and ordered them and was contacted 2 days later saying they didn’t have them in stock. He told me that they would have them in stock in a couple of weeks. I waited 3 weeks and called again and was told they still didn’t have them, but offered me an alternative in a different size. I declined and told him just to forget it. I received a call from someone there the next day saying that they still didn’t have them, but again offered me an alternative. I told the lady about my experience 3 weeks earlier and she replied in such a way that made me feel that I was trying to lie to her and said I didn’t request them until the day before. I told her I would just buy them from another company. I could tell she got miffed. I believe that they have got new help there and they really do not have it together. Their prices are competitive on a lot of their cigars, but not all.