BnB Tobacco

Experience:

Good product selection. Fast shipping. Will purchase again.

Experience:

Rude customer service, high shipping cost, frauds – had been ordering from them for 6-8 months boxes of small cigars every couple of weeks. We live in HI and was surprised at how quickly the first few orders arrived (3-5 days via USPS Priority Mail) Then the orders started coming in about 7-10 business days, we contacted the company to see what was up. We asked repeatedly for a tracking number with our packages since they were being shipped via USPS and were told that the company could not supply us with tracking numbers/delivery confirmation numbers even after we said we would pay the extra $.70 for them. All the boxes we received were had hand written addresses on them and were taken to their local PO to be paid for (you can tell by what type of postage is on your box) and so it couldn’t have been that hard to get a delivery confirmation number! Plus they had to pay each time for a signed packaged so the reason that “they just can’t” offer us delivery confirmation was bullshit. Between the no tracking info, increase in shipping price for slower shipping and the fact that they would email us to say our package was shipped but didn’t actually get mailed till 2-5 days later (again, you can tell a lot about a package based on the postage and time stamp!) was getting us pretty upset. We were spending several $100′s of dollars each month with them for shitty service. Very rarely could you get someone on the phone the first time you called (usually not until many tries later) and they never responded to emails. Finally, the last straw came on 9/8/11 when I placed our regular order plus 3 extra cartons since we were going on vacation and I didn’t want to have to worry about running out. Called them on 9/13/2011 to make sure our package was shipped since I had not heard anything or received a “your order has been shipped” email since placing the order on 9/8/2011. First I was told, no, the order has not been shipped and then was told that it was shipped on 9/8/2011 then told it was shipped on 9/9/2011. Again, no confirmation or tracking info so I had to rely on BNB to tell me the truth. Fast forward to 9/23/2011 – package still hadn’t arrived so I tried calling and emailing and no one returned my email or voicemails. Finally got a hold of someone today 9/26/2011 and no “I’m sorry, let me look into this for you” type of attitude from the woman I spoke to – instead she was very quick to refund my money – didn’t even care that we had been waiting two weeks and because she was so quick to refund the money made me wonder if they even had shipped the package. I doubt it! Don’t order from BNB – there are many other cigar companies you could order from and get better service.

Experience:

I’ve purchased from BnB maybe a dozen times. Their online order tracking and live customer service options have promptly resolved any questions I’ve had, and the delivery has always been on time.

I’m not sure what the bad ratings are about as I’ve never had any problems. Recently, their site has been even better, and it is by far the easiest to use cigar site I’ve ever ordered from.

When I use my BnB login, I don’t even have to fill out the address information. I just enter my cc and I’m on my way.

I’d definitely recommend giving BnB your business. Their pricing really is great, and if you order like I do, there’s no shipping charge (I think anything over $200 has free shipping).

Experience:

My experince with this company is the same as emme26 they falsely advertise their product and when it comes to shipping and customer service they dont have a clue I was told they no longer had a hose i order and had to choose another color but the one i ordered can in the mail? I would not trust this company.

Experience:

BnB is an absolutely outstanding company. Great quality and great people working there. If I ever have a question, I can easily contact customer service. I had an issue with one of my orders and management contacted me immediately trying to resolve the problem. I could not be more pleased with their service and personal touch.

Experience:

Poor customer service and their cigars aren’t the best. Would NOT order from them again. I usually keep a running list on my phone to recommend to friends and have had to delete them after numerous shipping issues, stale cigars and poor customer service. I try to be reasonable but not with this company anymore.

Experience:

Will not split shipments despite their mistake of what they had in stock. In ordering, everything was in stock, FIVE days later, I’m notified they are out of stock and it will be 2-4 days before they get it in. By then, I what’s another 2-4 days… so I keep the order as is. TEN days later, I’m informed that it will be another 2-4 weeks. After calling them to ask if they can just split the shipments, they told me they cannot because it’s too expensive for them to do this. As if my time holds no value. The options they gave me were, cancel my order and put it onto a giftcard, or replace the item on my order with something else, neither of which get me any part of my order within the next two weeks. So, I’ve already waited two weeks to find out I still can’t get my order for two more weeks. Tried them due to a deal I found… but sadly, they do not come close to my current cigar shop… likely, will not be dealing with them again.

Experience:

Update: After speaking with management today, they told me that they found out the item I ordered had been discontinued. Didn’t say when it’s been discontinued, or when they found out, simply that they were. That being said, she went and priced matched a similar item that was a couple bucks more and is shipping out the order today. So to sum up the whole situation… waited three weeks to find out the item that was (and still is) listed in stock on their site, is actually discontinued, and I will now be receiving something other than what I ordered. We’ll see if it’s a similar situation to the ed’s and maybe I will receive the right product after all! Fingers crossed! Still not dealing with them again…

Note: My opinion, I don’t think you should have to cross your fingers in hopes of getting the item you ordered… but maybe that’s just me.