BnB Tobacco

BnB TobaccoURL : http://www.bnbtobacco.com
Sells : Non-Cuban Cigars
Based in : VA, USA
Online Since : 2009
Rating : -3 ( : 8, : 11)
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Description : BnB Tobacco retails both premium and small cigars as well as accessories, hookahs and e-cigs.

20 Comments on “BnB Tobacco”

  1. Experience:

    I can’t say anything bad about BnB. My business with BnB has been more easer than expected. Thanks

  2. mchance818 says:

    Experience:

    Good product selection. Fast shipping. Will purchase again.

  3. ekecskes says:

    Experience:

    first order was fine…second order was a ridiculous. I don’t think they are a topnotch company. You always have to leave a voicemail and they take 24-48 to respond to an email? I order 2 bundles for 2day delivery to which they charged my card and sent me an email confirmation. Once the delivery day came and went, I called and was told that they do not have the items in stock and MAY get a shipment the following week. I can get a full refund 76 hours after they put in for a refund. So basically they’ve held my money for over a week and I don’t have cigars…ridiculous!!!!

  4. Experience:

    Rude customer service, high shipping cost, frauds – had been ordering from them for 6-8 months boxes of small cigars every couple of weeks. We live in HI and was surprised at how quickly the first few orders arrived (3-5 days via USPS Priority Mail) Then the orders started coming in about 7-10 business days, we contacted the company to see what was up. We asked repeatedly for a tracking number with our packages since they were being shipped via USPS and were told that the company could not supply us with tracking numbers/delivery confirmation numbers even after we said we would pay the extra $.70 for them. All the boxes we received were had hand written addresses on them and were taken to their local PO to be paid for (you can tell by what type of postage is on your box) and so it couldn’t have been that hard to get a delivery confirmation number! Plus they had to pay each time for a signed packaged so the reason that “they just can’t” offer us delivery confirmation was bullshit. Between the no tracking info, increase in shipping price for slower shipping and the fact that they would email us to say our package was shipped but didn’t actually get mailed till 2-5 days later (again, you can tell a lot about a package based on the postage and time stamp!) was getting us pretty upset. We were spending several $100′s of dollars each month with them for shitty service. Very rarely could you get someone on the phone the first time you called (usually not until many tries later) and they never responded to emails. Finally, the last straw came on 9/8/11 when I placed our regular order plus 3 extra cartons since we were going on vacation and I didn’t want to have to worry about running out. Called them on 9/13/2011 to make sure our package was shipped since I had not heard anything or received a “your order has been shipped” email since placing the order on 9/8/2011. First I was told, no, the order has not been shipped and then was told that it was shipped on 9/8/2011 then told it was shipped on 9/9/2011. Again, no confirmation or tracking info so I had to rely on BNB to tell me the truth. Fast forward to 9/23/2011 – package still hadn’t arrived so I tried calling and emailing and no one returned my email or voicemails. Finally got a hold of someone today 9/26/2011 and no “I’m sorry, let me look into this for you” type of attitude from the woman I spoke to – instead she was very quick to refund my money – didn’t even care that we had been waiting two weeks and because she was so quick to refund the money made me wonder if they even had shipped the package. I doubt it! Don’t order from BNB – there are many other cigar companies you could order from and get better service.

  5. Experience:

    I called in and got someone right away and was able to speak to someone. Top Notch company, and they seem to have the lowest prices on Rocky Patel anywhere and I received my shipment the next day when I ordered at 2:30 pm!

  6. Experience:

    I’ve purchased from BnB maybe a dozen times. Their online order tracking and live customer service options have promptly resolved any questions I’ve had, and the delivery has always been on time.

    I’m not sure what the bad ratings are about as I’ve never had any problems. Recently, their site has been even better, and it is by far the easiest to use cigar site I’ve ever ordered from.

    When I use my BnB login, I don’t even have to fill out the address information. I just enter my cc and I’m on my way.

    I’d definitely recommend giving BnB your business. Their pricing really is great, and if you order like I do, there’s no shipping charge (I think anything over $200 has free shipping).

  7. Experience:

    They were wonderful to work with. I got worried I placed a double order on accident (I did) and they called me the next day to confirm I wanted two (I didn’t) before they shipped. BnB is real people and they are great! Would buy again

  8. Experience:

    My experince with this company is the same as emme26 they falsely advertise their product and when it comes to shipping and customer service they dont have a clue I was told they no longer had a hose i order and had to choose another color but the one i ordered can in the mail? I would not trust this company.

  9. Experience: Neutral

    So your complaint is that, after some miscommunication, you received the one you wanted? Oh the scandal!

  10. Experience:

    BnB is an absolutely outstanding company. Great quality and great people working there. If I ever have a question, I can easily contact customer service. I had an issue with one of my orders and management contacted me immediately trying to resolve the problem. I could not be more pleased with their service and personal touch.

  11. Experience:

    Great service, had no issues with orders and their quality is top notch.

  12. Experience:

    Poor customer service and their cigars aren’t the best. Would NOT order from them again. I usually keep a running list on my phone to recommend to friends and have had to delete them after numerous shipping issues, stale cigars and poor customer service. I try to be reasonable but not with this company anymore.

  13. dave newcomb says:

    Experience:

    It has been over 48 hours since I contacted this company via phone and email. I have had zero responce on both. I received from my daughter a gift card that I tried to use, no luck. They charged full amount for items ordered with no credit giving for gift card. Now I can not get anyone to call back or to email me. I use a different cigar company that have alot better service. Very very poor customer service.

  14. pollinni says:

    Experience:

    Will not split shipments despite their mistake of what they had in stock. In ordering, everything was in stock, FIVE days later, I’m notified they are out of stock and it will be 2-4 days before they get it in. By then, I what’s another 2-4 days… so I keep the order as is. TEN days later, I’m informed that it will be another 2-4 weeks. After calling them to ask if they can just split the shipments, they told me they cannot because it’s too expensive for them to do this. As if my time holds no value. The options they gave me were, cancel my order and put it onto a giftcard, or replace the item on my order with something else, neither of which get me any part of my order within the next two weeks. So, I’ve already waited two weeks to find out I still can’t get my order for two more weeks. Tried them due to a deal I found… but sadly, they do not come close to my current cigar shop… likely, will not be dealing with them again.

  15. Experience:

    Overpriced items, not a huge selection and double the normal shipping cost. Won’t be going back!

  16. pollinni says:

    Experience:

    Update: After speaking with management today, they told me that they found out the item I ordered had been discontinued. Didn’t say when it’s been discontinued, or when they found out, simply that they were. That being said, she went and priced matched a similar item that was a couple bucks more and is shipping out the order today. So to sum up the whole situation… waited three weeks to find out the item that was (and still is) listed in stock on their site, is actually discontinued, and I will now be receiving something other than what I ordered. We’ll see if it’s a similar situation to the ed’s and maybe I will receive the right product after all! Fingers crossed! Still not dealing with them again…

    Note: My opinion, I don’t think you should have to cross your fingers in hopes of getting the item you ordered… but maybe that’s just me.

  17. ragnarsmurf says:

    Experience:

    I don’t know what’s up with the negative reviews. I’ve been using BnB for years and have had a great experience every time.

  18. Ricc Havens says:

    Experience:

    Will never order from again. Placed an online order for two boxes with items showing in stock. Got email order confirmation. One week later received email stating times now out of stock. Called and placed a substitution order for backordered item. Customer service person verified with warehouse that substitution items were in stock. Another week goes by and order shows on their system as still being processed. Over the course of a week I called and left 3 voicemails as their automated phone system said all customer service agents and messages left would be responded to within 24hours. That’s poor service by itself! But yet, no one returned calls with the messages I left. I finally got ahold of someone today and she told me the substitution items were now out of stock. She could substitute something else and verify it was in stock. I said that was what the other lady did last week and if it takes a week to process an order how do I know they will be in stock then. She said that was all she could do and offered to call back later in the day to confirm. Never got a call back and still waiting on the order. They didn’t even offer anything like thawing in a couple extra smokes for all my troubles. Have had a couple minor issue before with Thompsons and once Cigars International and they have always offered a freebie for the troubles caused. Unfortunately I couldn’t just cancel the order and go elsewhere as I was given a substantial gift certificate to use at BNB. Bu I definitely will never order from BNB again.

  19. Experience:

    Originally ordered two items. One was backordered, so I waited. A week later I get an email saying it was now in stock, but my other item was now backordered. After a waiting weeks for only a handful of email responses, I chose to replace the now backordered item with two different items which together were the same price. So now I thought my order of three items would resolve the issue. I asked for a confirmation receipt incase of any trouble. It showed me getting one of my original items, and double of the way cheaper item i ordered. A week later and no email return. Horrible Company. Even worse Customer Service. STAY CLEAR!!!

  20. Mike Frantz says:

    Experience:

    Be very careful when ordering from them, they have a “F” rating on the better business burea website. I googled “B1G1 free” swisher sweets cherry tip, and up pops their add, it even had a picture of a “brick” of them, 20 5-packs, all marked buy one get one free. $34.99 each. so I order 3 and paid for them. I get them and there are 3 packages of 10 5 packs. I complained and they said they can’t be held responsible for the manufactures labeling, they wanted me to pay to send them back and pay 20% restocking.
    I even e-mailed with the Pres. of the outfit, complained about the inaccurate advertising, but oh well to bad.
    they have since deleted the add, but the damage is done.

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