Best Swiss Cigars

Experience:

Cigars delivered extremely fast, well-protected and in good condition.

Experience: Neutral

Ordered Cohiba Siglo1 and RASCC, box of each. Shipping was slow but that was probably the post at this end. Cheaper than anywhere I could find and the detail to packaging was first class. Very helpful team.

Update #1 (Apr 1 2010) In hindsight, this is not a good company to deal with. Myself and a BOTL have 3000US outstanding in orders. Other suppliers have shipped within 48Hrs, we have been waiting 3 weeks for these orders to be shipped! Ridiculous! Do Not Buy Here as they have dropped the ball & run away!

Update #2 (May 5 2010) I will add this. The first orders from 7 weeks ago have started to arrive. Yes the quality is exceptional as usual. Yes the prices were very competitive, yes they were extremely well packed but the time frame that has been expended getting this order finalized is just way too much. The last box from this order was supposedly shipped today. I’m over it already & have moved on. Thanks for your patience Denis. Sorry to have annoyed your wonderful site with this.

Experience:

As above three orders outstanding and no email responses, I think I’ve lost a lot of money through this company. Avoid at all costs. I will happily reverse this rating if I ever see product back at this stage, not promising.

Update (Apr 10 2010) Rafael is working to fix the above issue, he has refunded part of the pruchase and has now shipped the first order from the 14th of March. It has been a long wait to get to this point but now there looks to be progress. I will update again once the order has arrived. Also as a side note my first two orders through Best Swiss had been very well packed and shipped quickly.
Regards,
Scott.

Experience:

I purchased several times from them (Partagas D 4, Cohiba Robusto). I have received from them last week a new parcel with 5 boxes of 25 cigars in perfect condition. Everthing is OK with them. Their cigars are outstanding and their prices advantageous.

Experience: Neutral

I ordered cigars for Bestswiss 1 month ago, but so far I haven’t got my cigars. after I asked them many times, they sent me a tracking number today, which is invalid, I’m waiting for an explanation, it’s my first pissed off experience buying cigars

UPDATE: finally I have got those cigars. to be honest, it was a disappointing experience, because I placed my order on 10th Aug, but they ship out the cigar on 1st Sept, also because of the customs and post, i just got my cigars. Generally, the cigars are all right, only a little bit dry out

Experience:

WOW- if ONLY I had seen these reviews before I’d ordered with these jokers….
I’m new to cigars (but have bought from others such as topcubans.com- which were excellent by the way) so thankfully I ordered a few 5 pack samplers, only about US$200. That was five weeks ago, been given all sorts of excuses, like ‘…we are moving to a bigger humidor’ (???) Been promised shipping numbers, but still waiting.
Anyway, have given up ever receiving what I paid for, but I’ve accepted that!

Experience: Neutral

Well I have’nt received my cigars yet, It’s now in the hands of the usps.

In response to Rafael comments, I would like to clarify MY experience in dealing with him.

After reading some negative comments above, I decided to place a small order to judge for myself. I like to try different vendors.

To the best of my recolection, this is how the events unfolded.

Sept. 30- I placed a small order.
Oct. 1- E-mail from Rafael- Thank you for you order will ship soon.
Me- Do you provide tracking numbers?
Rafael- Of course.
Oct. 5.- Me- Rafael, please send me tracking numbers.
Rafael- We did not ship your order we are missing some vitolas.
After receiving that e-mail I realized the negative comments were true.
Me- Since you did not ship my cigars please cancell my order.
Rafael- no response
Me- repeat same e-mail.
Rafael-We charged your credit card.
Me- please reverse charges, and cancell my order.
Rafael- no response
Me- repeat above e-mail
Rafael- we shiped your cigars.
Me- why did you ship cigars after I cancelled my order.
Rafael- no response
Me- repeat above e-mail.
Rafael-Our office and warehouse are in two seperate buildings.

A few days later Rafael e-mails me the above tracking numbers stating ups not usps. After trying ups website not usps site, I inform him the numbers he provided were invalid, he never responds to me.

Good customer service always responds to all e-mail regardless how trivial it my seem to a merchant.
Placed order on Sept. 30- shiped on Oct 12th What happened to Swiss efficiency?

Update (Oct 21 2010) I did receive my cigars today, packaged well, and yes legit. In hindsight I don’t think I would use Bestswiss again. Their prices are decent, there are better sites out there, that are cheaper with better customer service, and some higher priced sites with excellent customer service.
Hopefully Rafael can improve and be sucessfull.

Experience:

I have ordered my cigars on Oct. 6

On Oct. 11 I get an e-mail “Your cigars have been prepared for an immediate shipping.”

Until now, I have not received the cigars (And I live in Switzerland myself, where a parcel takes max 2 days to be delivered!)
Rafael did not reply to my e-mails until now.
Update will follow…

Update (Nov 14 2010) My cigars have finally arrived and I also got a feedback from Rafael. Cigars were well packaged and look great. (Will have them rest in my humi before trying one)
Rafael has also added a free sampler as a compensation for my long wating-time, and therefore I will make an overall positive voting…

Experience:

I’ve ordered twice from BSS. My first order arrived within 2 weeks, was well packaged, authentic, and the cigars were in great shape. My 2nd order is en-route. Rafael is responsive to emails and has been quick to give status updates on my order. Recommended!

Experience:

I placed my first order on 5th February 11 and received an email 0n 8th February saying the cigars are in stock and will be sent ”in the next few days”.
Today is 17th February and still no cigars.
Well Switzerland is only a two hour flight from the U.K. so what is happening?
I ordered cigars from the U.S. and was smoking them only 5 days later!

Update (Feb 27 2011) Finally received my cigars on 26 February but they were not shipped until 21 February, why hang on to them for more than two weeks before shipping them?

Experience:

I have placed an order with this company for a box of Cohiba siglo IV on february 6th 2011. I received a reply from them saying that my order will be shipped within a few days. Today is 6th March, 2011 exactly one month after I placed my order. I tried to call the phone number provided on their website but it turned out to be a fax machine. There is no direct e-mail adress you can contact on their web site and you can only contact them through their webpage. I have sent them numerous e-mails to the mail adress that replied to my order with no result. I am very suspicious of a company which has no real phone and provides no e-mail adress to reach them. I am going to complain to the internet fraud authority to have them checked. This company is definitely a red flag for intenet buyers.

Experience: Neutral

We have replied to Bwengu. Their cigars had been shipped but there was a mistake in the address and they came back. We informed the customer. We will ship them again this week and we have granted this customer a discount on his next purchase.

Experience:

Have ordered twice from Bestswisscigars.com and both transactions have been a cluster!!! The first order somehow was lost in shipment and it took 8 months to get a replacement. The second order (I should have known better) was ordered over 3 months ago and have not shipped. Also tried to get a refund but Rafael WILL NOT answer e-mails. All I can say is stay away from these guys, there are MUCH better places to order from.

Update (May 2 2011) My earlier post was answered by Rafael saying that he would ship replacement cigars….this HAS NOT happened. I believe that “Best Swiss Cigars” is dead in the water and we won’t see much business from these guys again, at least under that name. Do yourself a favor and look elsewhere for cigars. I am going to go out of my way to try and steer anyone away from dealing with this company!!

Experience:

On the 16th of March I ordered from Best Swiss Cigars a box of Punch Churchill. My credit card was charged-
still no box of cigars has arrived,neither any response to my numerous mails. When I finally sent a fax, I got the answer that the company is not based there anymore.

I sent a last mail notifying them about this fax, but still no answer. Obviously something is VERY WRONG…

Update (May 10 2011) Rafael Mondiano insists on being silent over the fact that he charged me without sending me my order.

Experience: Neutral

In reply to Mr. Kennethpyoung, the cigars were not available and we have asked the credit card company to credit him several days ago. We have had an issue with our mailbox and all the mails received in April have been lost. It was impossible for us to reply quickly

Experience: Neutral

We have had an important issue when our provider transferred our site to a new machine. All emails received and sent from August 2010 to the end of April 2011 have been lost. That is the reason why we coukld not reply to some of our customers. We beg them to accept all our apologies. Our aim is to give our customers full satisfaction. Please contact us again in case of problems.

We have just modified our site. Our customers can immediately check which vitolas are available and which are out of stock. On the other hand we grant a 5% discount to our customers who place orders of more than one box.

Thank you. Rafael

Experience:

01-16-11 order placed
01-25-11 Credit card charged/ Cigars shipped
02-07-11 I inquired shipping update
02-16-11 Best Swiss Cigar (BSC) confirmed that package was lost before it left Switzerland.
Reship was not possible (sold out) Gave me the option of a different box or refund.
Refund option chosen
02-21-11 I inquired as to how long a refund may take
02-28-11 I received a response second hand that BSC’s bank has been informed to issue refund
03-14-11 I inquired status of refund and got no response
03-22-11 I inquired status of refund
03-23-11 BSC Response: “We have written two times our bank to credit you. The problem is that we have changed of credit card company and the new company cannot credit a card which has been deleted alsewhere.”
I informed my bank of the situation
03-31-11 BSC inquired status of bank investigation
04-05-11 I was told by my bank that they were trying to contact BSC
04-11-11 I asked BSC if my bank was trying to get in contact.
04-12-11 BSC told me that my bank was not trying to get in contact
04-15-11 I asked my bank for a status update and they said that they were still trying to get in contact with BSC and if they do not respond by 06-20-11 they will credit my account automatically.
05-01-11 I called my bank to get a status update and they said there is still no contact from BSC
05-31-11 I asked BSC for an update.
06-01-11 BSC response: “Could you please check your account because we had asked our credit card
company to credit you.”
06-12-11 I called my bank to see if they were able to contact BSC, the bank told me that there is still no response from the merchant.
06-20-11 I called my bank for an update, they said they were not able to establish contact with the merchant so my account will be credited.
06-23-11 Credit from bank received.

Experience:

I have had many good experiences with Rafael until this last order. On the 29 of July 2011 I wired $608(I had credit of $19) for 4 boxs of LGC #1. Never received the cigars. After two weeks, Rafael said he had been on vacation and would look into it and have not heard from him since – it’s been over 2 weeks ( a month since my wire was received). Looks like I will never receive my cigars and I assume that BSC went out of business and I will lose $627. Too Bad

Experience: Neutral

They ripped me and many others off!
What can we do to fix this.
The owner must be known and there must be someone out there who has a contact number or address. I will get the police involved if I know who the owner is.
Let’s not let BSC ruin a great thing.
Please help!!

Experience:

FRAUD! FAKE! ripped off! i ordered 2 months ago, i got billed, but i still haven’t received anything. e-mailed owner a dozen times over the past few weeks for refund, but not a single response. it’s been a month now since i’ve asked for a refund. AVOID!! DO NOT ORDER FROM THIS MERCHANT!!!!

Experience:

BEWARE – RAFAEL WILL STEEL YOUR MONEY! I ordered from bestswisscigars.com two years ago, and the transaction went fairly smooth, yet very slow. I ordered $3200 worth of cigars back in Jan 2011, and I still have yet to receive them. After 72 emails back and forth of excuses, I just now gave up. I’m done with all of Rafael’s excuses. He stole $3200 from me, money I will never see again.

Rafael – karma sucks, and it’s headed your way.

Experience:

I am interested in buying the Hoyo de Monterrey Le Hoyo Des Dieux from Best Swiss Cigars. I have sent three emails through the Best Swiss Cigar website asking what is the box date on the cigars. I have not heard back from Rafael for 3 days now which has got me concered about the customer service and professionalism of this company. I started googling about this company which led me to this forum which made me even more concerned about placing an order through Best Swiss Cigar. I am not here to write a negative comment but am simply concerned that I have written three emails, three days in a row and have not heard any reply to a simple question. What is of further concern is that many of the above comments say that while the cigars were legitimate and very well packaged – that the experience was very bad because they were waiting an unreasonably long period of time to receive them…and all the reasons were due to there not being any stock.

Rafael, if I may, I would suggest that you should have a telephone contact number and a personal email address rather than only sending enquiries through your website. You are difficult to reach.

Secondly, I am still waiting to hear from you about the box date of those cigars. Do you have them in stock…and if I order them…how long will I be waiting to receive them? If I hear from you soon and decide to buy the cigars and if I have a positive experience…I will be sure to write about it in this forum. Rafael – I look forward to hearing from you.
Kind Regards, Daniel Rosovsky.

Experience:

Update: Well add another month to my last comments. Still no cigars and no answer to my many E-Mails. Looks like they just take your money and then ignore you. This cigar site seems to be a total fraud.

Experience:

One of the biggest dishonest businesses to deal with ! I have dealt with many Vendors and this BestSwissCigars is a joke. They will find Rafeal in a bad place for what he has done to honest Buyers.DO NOT DO BUSINESS WITH THIS VENDOR…SCAM ALERT !