http://www.absolutecigars.com
Sells : Cuban & Non-Cuban Cigars
Based in : Canada
Online Since : 1998
Rating : 0 (
: 8, 
: 8)
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Description (taken from the website) : Absolutecigars.com have been brokers of Cuban cigars and Non Cuban cigars for over 12 years. This website enables cigar aficionados to purchase the best cigars and cigar products from suppliers around the world through a single source.
19 Comments
Experience:
Average selection of Habanos, but prices are competitive (particularly weekly specials) and shipping is fast. Boxes are vacuum sealed for protection during shipping.
Experience:
Customer service is always very attentive with e-mail and phone contact.
Experience:
Placed an order in early July. After three phone calls, I still don’t know why order has not been shipped. Never again.
Experience:
I ordered some cohiba robustos which were terrible. They were poorly rolled, the bands sloppely applied, and tasted like dog rockets. This was my only experience , but it was bad enough to keep me away and not give them the benefit of the doubt.
Experience:
I had no problems in my previous orders, to be honest. But, it’s been 16 days now since my last order, I send emails 3 times, called customer service twice: no replies, no answers, nothing…
Experience:
I’ve had only good experiences with Absolute Cigars. I look for their weekly specials, which provide some of the best prices around. Shipping has been quick and reliable.
Experience:
Just traded emails with “Mike” at Absolute Cigars. My 3rd order from them. They have yet to ship in a timely manner. They have backed out of their Delivery Guarantee. Worst yet, I was told by “Mike’ who seems to be the only employee (every email and phone call has been with Mike)I should take my business elswhere if I don’t like their shipping procedures. Will never use them again
Experience:
I ordered from Brazil, I sent 2 emails about my order and NO response. After 30 days ordering I receive my cigars here in Brazil. The box was not sealed in vacuum, but sealed with factory seal. Althought I happy to receive here in Brazil!
Experience:
Just received the first half of an order with Absolute. They stated they had shipped about 9-10 days before they actually did ship, but everything so far has arrived without problems and the tracking for the second half of the order says it should be here tomorrow. Overall turnaround, about 3 weeks. Will enjoy the Cohiba Secretos and H. Upmann Corona Juniors. Hard to complain!
Experience:
Placed two orders more than a month ago and I never received it . Never again !!!!!
Experience:
I have used these guys in the past and they have performed like clock work, is late at last September. I made an order in February, they charged my credit card, and I have not seen it yet. “Mark” did send me two emails, but I cant seem to find any resolution and I find it to be troublesome. Actually, it makes me mad that I have to jump through so many hoops to get satisfaction on a stupid cigar order. Who do you guys recommend for ordering cubans?
Experience:
I placed an order on May 9. Received an e-mail saying they were out of stock but should be receiving them in approximately 2 weeks. I still haven’t received my order. I have sent 3 e-mails with no response and left 2 voice mails with customer service with no response. Any suggestions.
Experience:
As others I have paid for cigars some time ago and not received them. No answer to email so I have contacted Klikandpay to report this. I am that angry that my next step will be the local police to charge them with Fraud.
People like this must be gotten of the net.
Experience:
I have placed several orders for non-cubans over the past year. The quality of the cigars has been excellent. Yes, shipping was a bit slow, but I time my order placement so that I can expect my new shipment just as I run out. I have contacted customer service both via email and phone on occasion, and have found them to be prompt and courteous.
Experience:
I’ve been dealing with Mike at Absolute for about 4 years now. While yes, there have been cases of delays in shipping (many times more to blame on the vagarities of international postal carriers than anything else) I’ve never yet had a problem of getting Mike via phone and he has always been very attentive and helpful. Honestly, I’m kind of surprised at some of the comments here, doesn’t sound like the same company I’ve been buying from.
Experience:
I’ve been dealing with Absolute for over a year now, and I’ve had nothing but excellent service from them…Mike in particular. Any issues were promptly dealt with with quick e-mail replies. Excellent customer service and great product!
